NETSPEND CORPORATION
Consumer Complaints
There are over 1453 complaints on file for NETSPEND CORPORATION. Dated between 2019-12-03 and 2014-10-24.
Complaints Page 34
2017-04-30
Patterson, MD
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Complaint: I was charged XXXX on XXXX XXXX XXXX for a XXXX XXXX XXXX I contacted them and a manager and was told I my card was never charged and they printed out paper work to prove it and I let them speak with netspend. Net spend then advised me that they do n't know what happen to m y funds but they could investigate they told me they would know something by the end of XXXX I call and they tell me I still got ta wait another 45 days for something that was done on there end. Now I 've tried being really patient but its running out fast cause I got took for almost XXXX dollars and nobody can tell me where or why my money was taken.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-30
KS
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting, activating, or registering a card
Complaint: 6 years ago they told me a account was in my name and my info. They said the amount the account had on it was XXXX . I tried to report it as fraud but they would n't do anything about it. They have a address on file that I would not have used since I had a bank account at that time.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-30
Federal Way, WA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: On X/XX/2017 I made a complaint to my credit card company and they said to stop this card and they would issue new one, and look into the charges. I did this and nothing has ever been sent or any more communications have been sent concerning my unauthorized charges on my card for the following : ( Memo : Debit : Signature purchase from XXXX XXXX XXXX XXXX XXXX XXXX # CA XXXX XXXX Card ending in XXXX {$24.00} {$390.00} and I was under the impression they were fixing this problem but it is not. {$1500.00} XX/XX/17 na.wargaming.net XXXX XXXX XXXX XXXX {$1.00} {$1600.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX {$0.00} {$1600.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX {$1.00} {$1600.00} XXXX XXXX XXXX XXXX XXXX XXXX {$9.00} {$1600.00} XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX {$29.00} {$1600.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX {$34.00} {$1600.00} ) I expected more from my card as I have been a customer for some time now. This is frustrating me as i just my money back plus on XXXX another purchase was unauthorized for the following ( XXXX XXXX XXXX XXXX XXXX XXXX # CA Posted on XXXX XXXX XXXX at XXXX PM Card ending XXXX )
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-29
IL
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting a working replacement card
Complaint: Recent Netspend Account closure : I have had a Netspend account for the last few years. Recently, while going through my transaction history, I noticed a few unauthorized transactions. I contacted Netspend and filed a dispute. Netspend conducted an investigation and ruled in my favor and returned the funds. However, no sooner than they refunded the money, they closed out my entire account, without explanation.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-27
Tarzana, CA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting a working replacement card
Complaint: I called Monday XXXX XXXX to get an additional card. I was told it would be $ XXXX for extra card, ( not free as advertised ) I asked if there were a way to expedite shipment. XXXX XXXX Dollars for 1-2 d ay shipment. they would waive the card replacement fee. I called the next day to confirm. They had canceled the new card. I asked of ra replacement. the employee kept insisting that I cancel my current card that was misplaced. I told her numerous times that I did not want it cancelled. She kept insisting that she had to protect me. I finally told her that I had an IQ tha t qualified me for the XXXX XXXX and I did not need her to advise me on finances. In flagrant disregard for my wishes she cancelled my cards. An did not ship me a new one. I can to pay my bills online now. I can not pay my car rental and can not work. Later Tuesday I spoke with a manger who guaranteed me 1-2 day shipment for a card,. And that it would be here by Thursday. I get notification at XXXX XXXX Wednesday that it has been shipped. I need to pay XXXX bill by Friday and I can not do it. I am a XXXX XXXX XXXX patient and I do not need this stress. This is t he SECOND Time I ha ve had tis problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-26
Oxford, GA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: On XXXX XXXX , XXXX I became a victim of identity theft when NetSpend Corporation sent my new prepaid card to an address in XXXX , Florida although I reside in XXXX , Georgia. The unauthorized charges totaled {$310.00}. On XXXX XXXX , XXXX I used my NetSpend card to purchase a computer and software from XXXX XXXX XXXX in the amounts of {$2800.00}, {$190.00} and {$160.00}. On XXXX XXXX , XXXX XXXX XXXX XXXX refunded me amounts of {$2800.00}, {$160.00} and {$9.00} ; the refund was charged back to my NetSpend card I used to purchase the computer and software. Note : All charges to my NetSpend card/account are text directly to my cell phone. On XXXX XXXX , XXXX I received a text from NetSpend indicating that my account was closed with a balance of {$3400.00}. The {$3400.00} balanced included my refund from XXXX XXXX XXXX . As of today, XXXX XXXX , XXXX I have not received correspondence from NetSpend regarding what happened to my funds ( {$3400.00} ) ; if correspondence was sent then hopefully it was not emailed to the identity thief. I have check all of my credit reports and only NetSpend account was compromise. I also filed a complaint with the Federal Trade Commission. I will appreciate it if the CFPB can assist me in my attempt to recover my funds.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-25
San Francisco, CA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: I lost XXXX of my XXXX form mail in this year. Right now, I received XXXX debit card fr om netspend.com, which is I never heard before. I called and asked them where do they get my info, they to ld me this from third party company and rejected to tell me which company. I told them to cancel this account right the way.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-25
Denver, CO
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem adding money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-25
Advertising
Credit card or prepaid card: General-purpose prepaid card
Changes in terms from what was offered or advertised
Company Response: Closed with explanation
2017-04-21
Rockwell, NC
Advertising, marketing or disclosures
Prepaid card: Payroll card
Complaint: Net Spend sent me a card for which I did not apply. This is an actual chipped card, with embossed numbers, and my name on the front. I was under the impression that this practice was illegal, as it made the recipients of these cards easy targets for identity theft. I have never had any contact with Net Spend, and until about XXXX minutes ago, when I opened some mail, was completely unaware of their existence. I am appalled that any company would be so reckless. It is negligent on their part to send out a card, to my home, that could so easily be activated by someone other than myself. Their business model is predatory and unethical. They charge consumers a ridiculous amount of fees for using their own money.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-21
Beaumont, TX
Managing, opening, or closing account
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-20
Las Vegas, NV
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-20
Moapa, NV
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Complaint: I am very upset with this company. They have violated my rights several times to the fullest extent and I have had it! My card was compromised and used, therefore my funds were taken out. I called and filed a claim, that of course, got denied. I called this company SEVERAL TIMES as to why my claim was denied and they flat out refuse to tell me or send me the documentation that I requested for as proof as to why I lost the dispute, WHICH IS ILLEGAL. Furthermore, their employees are rude, XXXX , and DO NOT SPEAK XXXX WELL, which makes it harder to communicate and causes them to mix up my information. XXXX of the reps hung up on me, another XXXX kept talking over me, and even most of their reps ( who seem to be the same all the time ) are unprofessional and even calls me XXXX , when I am a XXXX . Also, keep in mind that I have the hardest time communicating with this company. I had a previous claim that got denied, but then honored in my favor because I was in the right. However, it took me THREE MON THS of calling, letters, writing, re-disputing, arguing, etc. just to get it resolved in my favor that should 've been in my favor the whole time. Even when I requested for a callback from the disputes department, they call around XXXX when I told them several times to call past XXXX PST, but they still DO NOT LISTEN AFTER XXXX CALLBACKS! The reps name was XXXX who denied my last claims which I believe might still be her who is denying it. This company thinks they are always right and flat out do what the XXXX they want. It is time this company stops violating peoples right and listen up! Because at this point, I am being or feel discriminated since the customer service rep told me that my account got closed b y the " Risk Dept '' due to suspicious activity on my account ( which I reported before ). So therefore, it make me believe that it boils down to concerns with terrorism/money laundering, that I DO NOT DO. The reason why I feel this way is because they know my ethnicity and the rep on the phone basically admitted it and believes that there is no reason why my claim should be denied and my account be closed. I woke up today to text messages saying my card has been blocked and that t here may be an issue with my account. Myself was not able to login and when I tried to, it said that my account is locked and to call cust srvc, which was the same exact message when my card was being used without my permission. If their company can not speak XXXX well, then there is going to be a mix up of info, which is also how my claims get denied too. I HAVE A RIGHT TO FILE A CLAIM! I still, to this day, have not even got a chance to respond to the merchants response to the dispute for a rebuttal because I have n't even received the documents that were used in the investigation which again is violating my rights. I WANT PROOF THAT IT IS ME THAT DID THE TRANSACTION! THIS IS ILLEGAL, NOT FAIR, AND VIOLATING MY RIGHTS!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-19
So Effingham, NH
Account opening, closing, or management
Bank account or service: Other bank product/service
Complaint: I received a card from BRINKS which I never wanted or applied for. They have all my information on it and a number to call to " activate '' and another number on the paperwork to " OPT OUT '' calling the number to OPT OUT I was told to call another number, when calling the other number was told to call that other number completing the RUN A ROUND.
Company Response: Closed with explanation
2017-04-19
Punta Gorda, FL
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-17
Arco, CA
Managing, opening, or closing account
Prepaid card: Payroll card
Complaint: I am the son of XXXX XXXX . I opened a net spend account some time ago. I also opened an account with my mothers permission XXXX XXXX . As I take care of all her financial issues. I am the sole provider for her. On XXXX XXXX , 2017 my sister XXXX XXXX came to XXXX XXXX and took my mother to XXXX XXXX California. Several days later after my mother left with my sister I received a text message stating that her card was stolen/lost. Fi rst my mother is illiterate and can not spell and or explain herself as she had a XXXX XXXX . then several days after this I received another text saying that you have been unsubscribed from our system. My mother does not know how to use a computer. This is my sister pretending to be XXXX XXXX . Thi s is Fraud. Then days later I received another text saying that my account had been block for fraud. XXXX XXXX sister XXXX XXXX had called net spend pretending to be XXXX XXXX and said that money was transferred from her account into my account. Yes it was with my mothers Permission. My sister XXXX XXXX is into elder abuse and trying to get my mothers money. I have on numerous occasion called net spend and spoke to several people about this matter and someone was suppose to call me back and no one has. My account has been blocked and I have not been able to pay my bills, My sons tuition was due last week in the amount of XXXX AND I CAN NOT PAY IT AS YOU HAVE MY ACCOUNT BLOCKED. No ONE HAS CALLED ME BACK and they said two days it has been a week and no one has called me. Every rime I call netspend they keep me on hold saying they are going to call me back i n two days. NO ONE ahs.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-17
Hurst, TX
Managing, opening, or closing account
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-11
OH
Problems caused by my funds being low
Bank account or service: Other bank product/service
Complaint: My name is XXXX and once again i 'm writing cause i clearly do n't like the the way i was treated by net spend executive XXXX this guy is guy is liar and a joke cause when i started to explain whats going he would hang up the phone when i called back he told that call dropped i find that highly unlikely being that we both were on landlines this is that old way of controlling the conversation he said he had called me back which was lie cause i pulled records this guy think he 's playing with kid i have enough colleagues frat brother i 'll boy cote this company I 've been with this company for 10 years and its said how i 'm treated
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-11
Pinellas Park, FL
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Complaint: One day on the way to a friends house, for some unknown reason at the time, XXXX. Upon XXXX I realized I was in the hospital and was being transferred to another one. When I finally XXXX and was able to react to things, I realized all my possessions were missing. My wallet, my phone, my keys and all the contents of my bag. My identity had been stolen and fake accounts made in my name. They used all my information and even gained access into my netspend account. I filed a dispute with netspend and waited 2 weeks for them to deny my claim for reasons that they could n't even explain to me. So I took it to a higher level because I was not even contacted during their " investigation ''. They did n't even have any of my hospital documents. So I was assured that this would be taken care of ... That following Monday I am contacted to be told once again that my dispute claim has been denied.. Why I ask? Only to be told it was because my pin number was used and that I could get the investigation documents sent if I wanted them.
Of course I want to see why I wont be getting my money that I worked for. These are the 3 reasons why my claim got denied and why I believe its inaccurate.
1. The pin transactions are consistent with previous transactions..
They are not consistent with any previous transactions. They happened at some of the stores and atms I have been to before but the amounts, times, and frequency are wrong. They pulled up transactions from last year and they clearly show me spending {$20.00} dollars at XXXX and nothing more. The person who had my card spent over {$100.00} at XXXX more than 5-6 times. They pulled up XXXX transaction from last year as well where it shows me spending less than {$50.00} at a time but this person spent {$980.00} at XXXX. All the transactions are to the extreme and they say that it matches previous account activity? Really netspend? How does it match previous account activity if its only at the same store but for totally different amounts and not just different but extremely over the top.
2. Pin was not changed 3. My account balance was checked in a way I have before ...
If someone has stolen my identity and all my stuff, the limits are endless on what they can do. They even went as far to open accounts in my name and even used my email to do it. They had my phone, S.S. card, I.D . and debit cards. Now I have to be punished because somebody had my pin and went to stores I went to last year? Even though I provided you with hospital documents and proved that it was not me. I have never filed a dispute before and have been with netspend for over 2 years. Any card company I have ever had and never had to file a dispute. The same thing happened with my XXXX XXXX card only difference is I already got my money back from XXXX XXXX. Netspend get it together please because this is not fair to me. I have had thousands come through this account and payed over the top fees for months and did n't complain but now when its time for you to do your part of protecting me and my money, I have to literally fight for my money. This is not right and where is the costumer service at for incidents like this. I just really want to be helped so that I can continue on with my life and pay my bills. I have been crying for days trying to piece my life back together and the only thing I keep trying to answer is WHAT DID I DO WRONG?
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2017-04-11
Sanders, KY
Managing, opening, or closing account
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-11
AZ
Account opening, closing, or management
Bank account or service: Other bank product/service
Complaint: I just received an unsolicited debit card from netSpend encouraging me to sign up to have my paycheck deposited with them. The card is real and way to easy to activate. Seems very deceptive and comes with lots of fees.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-11
Hinkley, CA
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Complaint: Unauthorized charges on my account disputing but netspend is keeping me in thebdark with no info poor communication and customer service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-10
Jacksonville, FL
Managing, opening, or closing account
Prepaid card: ID prepaid card
Complaint: Why should this company be allowed to send unsolicited pre-paid credit cards in the mail to me? This ought to be illegal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-09
Glendale, CO
Using a debit or ATM card
Bank account or service: Checking account
Complaint: I went to work on XX/XX/2017 like it was a normal day. Usually I have hectic mornings being I am a single mother of XXXX kids that I deal with in the mornings which can be very chaotic at times. When I got off at XXXX I did my usual and picked up all XXXX of my kids by the time I got home it was about XXXX, I started looking for my debit card and could not find it, because I switch purses a lot I tried to not think the worst so to give myself peace of mind I went online to confirm my balance because I had just got my income tax refund, also I had just went to jack in the box around XXXX so I was n't to concerned I was being real careful on how I spend it because I am dealing with foreclosure and that 's when my current nightmare began my balance went from XXXX $ to {$1000.00}. I immediately called my bank and of course it was not open so I canceled card thru the automated system. The next morning I did n't even go to work I went to one of the XXXX these people went to and waited all day for a officer that finally arrive by XXXX or so and took my statement. He stated the people went to so many XXXX most of them was from XXXX County. I have submitted my proof of Police report and Proof of me being at work and they are still not willing to refund my money. They said because these people used my pin and went to al the stores I have been to that there are no errors found, I have spoken to Agents and Supervisors and everyone is not willing to make this right. Can you please tell me what I need to do to get some justice thats a lot of money and I need to give that to my mortgage company I been unemployed since XX/XX/XXXX and started working for XXXX XX/XX/XXXX of this year and I did n't deserve this and now I see no hope in getting Any of my money back. This cant be legal.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation