NETSPEND CORPORATION
Consumer Complaints
There are over 1453 complaints on file for NETSPEND CORPORATION. Dated between 2019-12-03 and 2014-10-24.
Complaints Page 32
2017-07-15
NC
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XXXX/XXXX/17 I was loading money that was sent to me thru western union to my western union Netspend card which they voided for no reason at all. I tried talking to them but no one would help me. It is hard talking to someone that does n't understand English language.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-14
Jupiter, FL
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Card company isn't resolving a dispute about a purchase or transfer
Complaint: I have had an account with this company with direct deposit of my paychecks for 5 years. I checked my account balance on XX/XX/XXXX and noticed a charge for {$99.00} made at a XXXX station in XXXX, FL on XX/XX/XXXX that I knew was fraudulent because it was not my purchase. I immediately called Netspend and cancelled the debit card and filed a dispute of the charge. I advised them that this purchase was not made by me. I was provided a case number and advised that it would take them 10 business days to investigate the matter. On XX/XX/XXXX I received an email from them stating that I had to submit a request in writing within 10 business days for refund of the disputed charge. I submitted the written request on XX/XX/XXXX.
The issue still has not been resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
S San Fran, CA
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
CA
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Complaint: on XXXX XXXX 2017 an unauthorized account to account or bank to bank monetary transfer of {$1500.00} dollars was made upon my debit card. I summited and action of stop payment and dispute to the company. They said no error was made in their transfer. They hope too resolve the claim in 11 to 45 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
NC
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: i bought the card at dollar general on XX/XX/XXXX and they put a hold on the card and i was trying to use the card to rent a uhaul to move and thet wouldnt take the hold off. i was calling how many days in a row and they still didnt wan na take the hold off the car. so the one day i called and told the company i demanded the {$500.00} sent in a check on XX/XX/XXXX and they said i would receive the check XX/XX/XXXX and i still didnt receive it. i gave them 3 extra days and called on the 8th and they said i had to wait more 3-5 days for them to track the check and i called today the 11th and they still told me i had to wait. im very irritated with this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
WV
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: On these dates things was purchased that I was n't aware of and didnt pay for myself. I was unaware of this until I looked at my account. I thought I was loosing money but I did n't know how or where so please help me get it back. Date : XXXX XXXX 2017 amount : {$75.00} Date : XXXX XXXX 2017 amount : {$50.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
Saint Louis, MO
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
Plymouth, FL
Unexpected or other fees
Credit card or prepaid card: Payroll card
Complaint: On the morning of XX/XX/XXXX, noticed an {$87.00} charge. My payroll check was deposited at XXXX. At XXXX XXXX, the funds were withdrawn from my account. Below is the message received to my email. ( {$360.00} available after {$87.00} purchase at XXXX XXXX XXXX on XX/XX/XXXX XXXX CT with your NetSpend card ending in XXXX. ) I have never purchased anything from them, and it is not a recurring charge. Nonetheless, I had disputed this on the XX/XX/XXXX and was told I had a XXXX business days wait. On the day in question, I spoke with XXXX, who I asked not to block the card until I went and withdrew my paycheck from my Netspend card. When I got to the bank the card had been closed. <P/>I received my card XXXX days, only to find out that XXXX ( who took initial complaint ) never followed up and began the dispute of fraud that took place on XXXX XXXX 2017. Understand my frustration, waiting additional days for my card. I had to borrow money from family to pay bills and get gas for my car. I called and explained myself several times, and after not getting anywhere, I requested to speak with a supervisor. The customer service rep assured me I would on hold 1-5 minutes. Forty-two minutes later, CJ a supervisor gets on the phone and apologizes for the delay. <P/>In the interim, I called from my daughters phone, after waiting 35 minutes on my phone to see how soon I would get a supervisor. I waited less than 15 minutes. I spoke with XXXX, who I explained my frustration with XXXX and the other customer service rep by the name of XXXX or XXXX, but I can recall he had me on hold for forty-two minutes! Finally, got XXXX who was cooperative, and listened to my frustration of having to wait that amount of time, but when I was informed I had an additional XXXX MORE DAYS to wait for my monies, I was more upset and asked if it can be expedited since XXXX did not follow through from the first day it was reported! Was informed a {$25.00} shipping would need to be paid. I opted out. On XXXX XXXX, 2017 I received an email on Netspend site to my account, stating " based on the information we had and the facts of our investigation, we do not find that an error has occurred, no funds will be credited to your acccount as a result of this claim, and this matter is considered closed. '' Also offers any documents that were utilized to determine decision. I requested and am still waiting. <P/>I work part time, due to my XXXX XXXX, unable to work full time. As I said, I have never received anything from this company and was not provided any proof of any order to my home. After waiting several days, I was told that after they conducted their investigation, and was not receiving any refund. I never saw any paperwork or ordered anything. I usually purchase at a vitamin store or XXXX. <P/>Thank you for your attention to this matter. <P/>Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-07
Five Points, NC
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Complaint: On XXXX XXXX, I received an email to my personal XXXX address saying " Your Brink 's Prepaid MasterCard is on its Way. '' I have never applied for a prepaid card nor interacted with Brink 's in any way. I called the customer service line to report what I thought must be fraud and cancel any account opened in my name. The representative said she had cancelled the transaction. <P/>Today, XXXX XXXX, I received a second email confirming that a prepaid MasterCard was ordered. This time, the email was addressed to someone named XXXX XXXX and advertised the Brink 's Prepaid Card mobile apps. <P/>I need for this communication and the fraudulent account to be stopped immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-07
Tyrone, NM
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: I have multiple charges for XXXX declining fees when I have n't used this card in months!!!! I want t dispute the charges and decline whoever is charging on my card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-05
Augusta, ME
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem adding money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-04
Frederick, MD
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-04
West Newfield, ME
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to spend money in a store or online
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-02
Lb, CA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem using the card to withdraw money from an ATM
Complaint: I attempted to withdraw {$300.00} from a XXXX ATM located at XXXX XXXX XXXX XXXX XXXX XXXX CA on XXXX XXXX and the funds didnt disburse. Instead the machine provided me with a receipt that stated the machine had technical issues and to contact the bank. I contacted netspend who advised they are invesitgating the matter and requested documents, I sent the documentations and Iam be ing advised that updates will be provided by XXXX XXXX but it normally take s 45-90 da ys to verify this information. This has never happened before and this is unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-29
West Salisbury, VT
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I am on XXXX XXXX XXXX and receive a direct deposit on my NETSPEND card monthly. I received my XX/XX/XXXX deposit on X/XX/17 of 2017. I went to the ATM and withdrew only XXXX of the XXXX deposit. Imediatley came home to pay my utilities via telephone with my Netspend card and was declined. I called Netspend to check my account balance and had XXXX and change left. I then received a mobile text alert that said there was a money transfer to XXXX XXXX in the amount of XXXX and a XXXX fee for the transfer I did nor=t authorize. I imediatley reported this to the Dispute Claims department at Netspend. I received a reference number, claim number and contacted the Better Business Bureau..to file this complaint. I was told by Netspends fraud department 2 days after filing the dispute that I was in fact a victim of fraud and they had to close my account because my safety and personal information had been compromised. The fraud department rep I spoke with admitted to seeing that multiple numbers from California had called, checking on the status of my deposit since X/XX/17. That the frauders had my D.O.B., social security number and even tried to change my PIN number. She also admitted to knowing about XXXX XXXX fraud ring occurring at the present time. I was TOLD I WAS A VICTIM, yet they refuse to refund my money. As far as I can tell, the investigation has been verified to be a legit case of a Money transfer scam and Netspend refuses to talk to me now. I called them to give them an updated email address and was told I could NOT be connected to the fraud department or the Dispute Claims department, as I had to wait for the investigation to be complete which is 56 days away..I am on a fixed income and facing serios hardships due to their bad business practices. My utilities will be shut off in 2 weeks and have no other means of financial help. I have contacted the Better Business Bureau ... .and just today I received a call from Netspend , stating I can no longer receive their services. The mans name was XXXX. I am serious about my financial hardships from this and need to be contacted and/or advocated for in this matter ... My home phone is XXXX and my email is XXXXXXXXXXXX ty
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-27
NC
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: I was a customer of netspend premier card. My student loans was loaded on the card every 3 months. Every time my money was deposited I will have funds disappear from my account. The last time this happen I kept calling and complaining because over {$600.00} went missing and when I look at my history on my account it showed atm withdrawals I didnt make and even some store and online payments that was claimed to be purchased by me.I finally reached customer service to dispute these problems with my account. Some of the money was credited back to me but still was out of over {$600.00} in money lost.When I tried to call and ask them to dispute the rest of my money because I felt like my account was hacked I was turned down and sent a small check not even close to all my money I had lost and account was terminated. I read other post about the same issue I had and it I 'd not fair how we load our funds to this card to get done wrong by netspend and XXXX. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-24
Patterson, MD
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble getting information about the card
Complaint: I received my western union prepaid card in the mail but have had trouble activating over the automated system, online and over the phone. My online access was activated but now it is locked. In an email from the company I was informed that my account is on a temporary hold and my concerns can not be resolved through email. However, my activation and concerns can not be resolved over the phone. The representatives stated twice that I am ineligible yet the card does not require a credit check and I have the card in my possession.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-23
Saint Clair, MO
Trouble using the card
Credit card or prepaid card: Payroll card
Trouble using the card to spend money in a store or online
Complaint: On Friday XXXX XXXX, I called Netspend to inform them that I would be going to Florida and then the XXXX. I was told that I did n't need to inform them, and that if they questioned the purchase that they would contact me, I would call them, and then verify that I was trying to make the purchase. I used the card in XXXX. I shopped at XXXX and at XXXX, then went to use it at the atm machine in target to remove XXXX dollars. That 's when I realized that it was blocked. I called later that night to verify my identity and was told that the verification dept was closed over the weekend. I explained the situation to a supervisor that I would be out of the country with no money with my children, causing me to miss my cruise, and that the call agent said nothing about not being able to access anyone over the weekend. He then forwarded my complaint to corporate. While I was out of the country and unable to get calls, I recvd a call from NetSpend, and a call from XXXX at corporate. I attempted to call Netspend several times when we arrived to the XXXX on Tuesday the XXXX, and also called XXXX and left a voicemail. I still received no feedback that entire day. I continued trying to call netspend but to no avail. When I arrived back in Florida on XXXX XXXX, I called Netspend and was told that there was a question of fraud on my account. They put me on hold for 40 minutes. I hung up and called XXXX in corporate again and he answered. He called the fraud department and they still did n't answer. He assured me that he would walk over and see why they were not answering. He did as he said and called me back and told me that the fraud dept. said that XXXX was a male and that I needed to have him call in. I explained that yes I had a males names, but was indeed a female. That I could send them my ID, passport, and other information to prove that I was female. I told them to call my employer to verify that I was female. That I had had the card about 1 year and never had there been a question about my gender or XXXX. He forwarded me to the fraud dept without even listening, and I continued to have the same argument with XXXX in the fraud dept. NO one would listen to me. I asked them to pull any calls that I made over the last year of having the card and they would see that I have always been a female. I told them that this was XXXX and gender discrimination, and then XXXX stated that this was not, and that she could no longer discuss any details about the card with me seeing that it was n't my card. I was given a fax number and requirements to send in. On Friday morning I sent in a copy of my Driver 's License, Water Bill, and SS card along with my reference number. I called Netspend at around XXXX XXXX to see if any additional information would be needed. The agent told me that they needed 4 hrs to see if they recvd the papers, and as of now it was not showing. I then called the FTC to find out my rights., I called back to see if I could get the email address. And again, the phone just rang and no one ever came to the phone.
Company Response: Closed with explanation
2017-06-22
Dallas, TX
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Card company isn't resolving a dispute about a purchase or transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
FL
Advertising
Credit card or prepaid card: General-purpose prepaid card
Confusing or misleading advertising about the card
Complaint: I received a prepaid card from NetSpend. I called the company and told them that I did not approve and filed an application to get this card. It looks just like a credit card, that is what I thought it is, but a representative said it is a prepaid. I told them to close this account since I did not requested. I also, spoke with the supervisor XXXX XXXX regarding my concern that I did not approve and or filed an application. I do not want any cards coming to me without my authorization. The supervisor told me that my account is closed now. I want to complain to the headquarter and she could not provide me with a phone number of the corporate office. I, also, want to be in writing that my card is closed, which she could not provide. I want this in writing and that NetSpend send me a letter that my letter is closed and that they are no financial obligations from them to me. As well an apology of abusing their corporate powers to use my personal financial information. Also, be permanently deleted from their database. My major concern is this corporate ethics can be very dangerous to some ones personal information. I did not approve and requested this card. If it would get lost in the mail and comes in the wrong hands someone might used it and I would never have known about it. This has to stop. No financial company or any kind of institution should send me any cards without my approval. The consumers should be protected and not leave them with any risk.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
Ridley Park, PA
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Card company isn't resolving a dispute about a purchase or transfer
Complaint: On XXXX XXXX, 2017 I received my tax refund of XXXX I then transferred XXXX of that into my savings. The next day I was out trying to pay bills and got a text messages saying it was a transfer done on my account. I then got on my phone and checked my online account which showed me that someone had moved XXXX of the XXXX that was in my savings into my checkings. I assume that the bank did n't allow that much to be saved so they pushed it back into my checkings. I still did n't fee comfortable so I then called customer service. While on the phone with customer services the unknown person then moved the XXXX from my checkings into and unknown accountby the name of XXXX XXXX XXXX XXXX Not only did they transfer XXXX of my dollars into their account but they also reported my card lost and had it shut down and a new card sent out. Customer service told me it was XXXX to have a card sent out express but they would waive the fee and I will get it on XXXX XXXX, 2017. I called to get a tracking number for XXXX so I can track my card down. I then find out it was two tracking numbers for me with my name on it from same company but going out to two different addresses. I then asked them to not deliver the one that was n't coming to my correct address. I then hung up with XXXX and contact the bank again to see why they had two cards going out on the same truck that was in my name but two different addresses. They said they only see one card. I then contacted XXXX on three way so the bank can hear what was told to me. Once customer service heard that they then shut the card down that was going to the wrong unknow address. Customer services then told me they would refund me my money within 10 days. However, I needed to send in a letter for dispute and a police report before the 10 days where up. I did just that. I also called them afterwards to make sure they got all my information that was sent and the lady said she saw it and gave me the date and time that it was sent which let me know she did infact get it. 3 days later I called and they said they never got the information. I then emailed it to them again. This time with the proof that I sent it to them before already. Then I get a message saying that they count credit my money within the ten days because I failed to give the information in a timely manner. Which is not true because I screen shot my 3 emails where it shows time and dates of me sending them. Durning another check up call I found out a 3rd card was ordered. I 'm not understanding how they can allow this to happen when I already filed a claim so they should have been watching my account. This matter has had me and my children displaced from our home because that money was for my landlord. Now they are telling me I have to wait 45 days to and update. Please help me with this matter. I did n't give anyone permission to go into my account and transferr XXXX from my account into theirs. I am on a fixed income and I do n't have time to wait any longer for my money to be refunded. I call everyday for an update and each time I was giving different information. Some where helpful but most act as if they did n't care. Lastly all this past weekend I was able to get into my online account. Once I sent the police report over to them then tried to go into my account it would n't let me get in. It kept saying wrong password which is not true I used it all eeekend and got through. I then had to call customer service because it would allow me to change it to fix the problem. They reset my online account several time and still nothing worked. The supervisor then asked is it anything else he can do to help me. I stated " well you have to help me first then ask that question. '' He said it 's nothing he can do so I hung up and worked on it until I got in. Which I had to make a new password.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-19
Fort Worth, TX
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: I noticed a mass amount of fraudulent transactions posted to my account. When I noticed these accounts I immediately notified Netspend Customer service ( XX/XX/XXXX approximately XXXX XXXX CST ) and reported what I had found out. Per the request of customer service person I spoke to ( XXXX-Rep # XXXX ) she said it would help with the investigation that I file a police report with the local departments. Due to the fact that these fraudulent transactions happened in two different counties I had to file 2 different police reports : XXXX XXXX TX Case # XXXX XXXX TX Case # XXXX CLAIM # Netspend XXXX Report # XXXX Here are the transactions that I did not perform, nor did I give any person permission to access my bank account, debit card or PIN. My card in question has been in my possession 100 % of the time, so I am not sure how these fraudulent transactions even happened. Is it possible for a fake card to be made? How does the magnetic strip of the card get duplicated? Should n't this be something an ATM Machine notices? I never check my balance via the ATM because of charges I use my app on my phone. <P/>XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$200.00} XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$200.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$200.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$200.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$100.00} XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX TX, XXXX {$0.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$0.00} XX/XX/17 XXXX XXXX FREEWAY XXXX XXXX TX, XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$140.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX TX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX TX {$200.00} XX/XX/17 DEBIT : BALANCE INQUIRY FEE {$0.00} XX/XX/17 DEBIT : BALANCE INQUIRY FEE {$0.00} XX/XX/17 DEBIT : BALANCE INQUIRY FEE XXXX XXXX XXXX XXXX {$0.00} XX/XX/17 DEBIT : ATM DECLINE FEE XXXX {$2.00} XX/XX/17 DEBIT : ATM DECLINE FEE XXXX {$100.00} XX/XX/17 DEBIT : ATM DECLINE FEE XXXX {$1.00} XX/XX/17 DEBIT : ATM DECLINE FEE XXXX {$1.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$0.00} On XX/XX/XXXX I heard back from Netspend telling me that they completed their investigation and were NOT going to refund me my money due to the non-consistent usage of the card. I have called 8 times to Netspend talking to supervisors and get the same story. I then called XXXX they own Netspend and told them my story. They sent an email to the escalation department at Netspend with my concerns and again they did not refund my money. I do n't understand with 2 police reports still in process how this company can come to a conclusion so quickly! This is {$1500.00} that was taken from my account-needless to say I am VERY upset with the way Netspend handled this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-19
San Francisco, CA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: I purchased a PayPay de bit card at XXXX in XXXX XXXX , CA for {$3.00}. The monthly fee for the card was not disclosed on the packaging, and is obfuscated on the PayPal website. The monthly fee f or a PayPal Prepaid car d is {$4.00}, and that monthly fee can not be avoided. There is no mention of the monthly fee anywhere on the OEM pac kaging. The only way to get money off of the card is to activate the card. With in 36 hours of activating the card, a monthly fee of {$4.00} is deducted from the price of the card. Given I paid {$3.00} for the card, the undisclosed monthly fee makes the effective purchase price of the card {$8.00}.
In the PayPal website deceptively obfuscates the monthly fee. While the fee is listed plainly as a transaction called " Debit : Plan F ee MM/DD/YYYY '' ( e.g. " Debit : Plan Fee XXXX / XXXX / 2017 ' ' ), t hat transaction does not show up when the user wishes to display only fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-17
Plymouth, FL
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Complaint: I received a prepaid debit card from Brinks that I did not ask for or order, I do received SS benefits from the passing of my father and I thought maybe social security had sent this to me. I called to activate the card and had a representative on the line that took my information and then asked me to confirm my identity by emailing them a copy of my ID and social security card. As far as I know you do n't email your social security card to anyone or any company., unless you are at the site and using if for a job or getting an actual bank account. I am placing this complaint as they do have my ss number and my name and DOB, and my address. So far I have had nothing taken from my account that I can tell, and I just want to make this aware as looks like another scam to steal peoples identity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-14
SD
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting, activating, or registering a card
Complaint: Purchased the Netspend PayPal pr epaid card for XXXX paid XXXX Load Fee and put {$100.00} on the card. Attempted to activate the card and was told that I could n't because I already had this card with a - {$190.00} balance on the account. Contacted several times to attempt to resolve the issue. Was told by XXXX on XXXX / XXXX / 2017 that the issue had been addressed and that the card would have the money credited to the account and be ready to use in he morning. Was notified via text message at XXXX that {$95.00} was avialable in m y PayPal Prepaid Account. I have no access to the card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation