NETSPEND CORPORATION
Consumer Complaints
There are over 1453 complaints on file for NETSPEND CORPORATION. Dated between 2019-12-03 and 2014-10-24.
Complaints Page 37
2017-02-09
Oxford, GA
Unauthorized transactions/trans. issues
Prepaid card: ID prepaid card
Complaint: I have a prepaid account with the Netspend prepaid XXXX by the XXXX XXXX, where I have received my school refunds through direct deposit for the past XXXX semesters ( last deposit being XX/XX/2017 ), as well as other deposits. Last week on the XX/XX/2017 I found out that there was a fraudulent transaction on my card and worked to resolve that. my Card was however canceled and so I Have no way of accessing my money in the amount of {$3800.00}. I have also suspected some fraudulent transactions on the same account in the past XXXX months, but efforts to tract this are been frustrated by the customer service representatives through the following phone # XXXX, of which I have spoken to a dozen of them already including today XX/XX/2017, and have spoken with XXXX representatives who pretend to transfer me to a supervisor, and dropped the phone on me. Obviously they are not willing to resolve this issues and I need your office to intervene urgently.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-08
Orland Park, IL
Fraud or scam
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-08
TX
Managing, opening, or closing account
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-07
Corona, AZ
Fraud or scam
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-07
MO
Managing, opening, or closing account
Prepaid card: Payroll card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-06
Lexington, KY
Advertising, marketing or disclosures
Prepaid card: General purpose card
Complaint: I was sent an offer for a prepaid card in the mail that included a printed card with a pre-activated account. I did not ask or authorize for this account to be created. This type of advertisement is dangerous as the card could easily be activated without my consent. I tried to contact the company, but am unable to reach a representative at any of their numbers.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-05
San Antonio, TX
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-03
Mohawk, MI
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-03
East Long Beach, CA
Unauthorized transactions/trans. issues
Prepaid card: Government benefit payment card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-02
Okc, OK
Managing, opening, or closing account
Prepaid card: Payroll card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-02
Lb, CA
Fraud or scam
Prepaid card: Mobile wallet
Complaint: XX/XX/2016, I notice a unauthorized foreign transaction was pending on my PayPal prepaid card, I immediately alerted PayPal prepaid and they did nothing about it. I researched the charge and learned that the charge has been reported by a lot of people as suspicious and fraud. Then PayPal prepaid took it upon themselves to cancel that card without my consent, without giving me a chance to pull the rest of the money I had in the account out, and they left me with no way at all to access the funds, they did this to me At the worst possible time which was XX/XX/XXXX, they left me broke and and I did n't get to celebrate or enjoy the holidays at all. They cause me so much hardship and had me waste so much time and energy everyday for the next 3 weeks calling them trying to access my funds. They would have me On hold for hours, reconnect me to another person several times and they would just hang up on me. They also caused my XXXX account to closed down because they would not approve the wire transfer I had scheduled, even though I had enough money for the transfer, causing me to go negative {$220.00}, and because of another transfer they did n't approve I was unable to pay off a loan from lendup and now I owe even more money. I first talked to them XX/XX/XXXX, they told me I would be updated about the situation XX/XX/XXXX, when XX/XX/XXXX came they told me I 'd have to wait till XX/XX/XXXX now. It 's starting to feel like they were the one that did the fraud charge, they have not been cooperative at all and they have n't helped me at all, Instead they caused me Even more stress and so much hardship ...
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-02
Fees
Prepaid card: Other special purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-01
Reno, NV
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-01
Chicago, IL
Adding money
Prepaid card: ID prepaid card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-01
WA
Deposits and withdrawals
Bank account or service: Other bank product/service
Complaint: I CALLED NETSPEND COPRORATION AFTER BUYING A NETSPEND PAY PAL CARD, IN WHCIH THEY TOLD ME THAT THEY COULDNT ACTIVATE A XXXX WOMENS CARD I BOUGHT THE CARD IN XXXX PAID XXXX DOLLARS AND PREPAID FEE TO PUT THE MONEY ON THE CARD IN XX/XX/2017, THE SECOND TIME I CALLED THEY CALLED ME A XXXX WHEN I CALLED AND I HAVENT GOT MY MONEY BACK
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-02-01
Carmichael, CA
Deposits and withdrawals
Bank account or service: Other bank product/service
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-31
Napoleon, ND
Account opening, closing, or management
Bank account or service: Other bank product/service
Complaint: A company called NetSpend has twice sent me a debit card in the mail that I did not ask for. From what I understand, they gather people 's personal information, create a debit account in their name, and send them a debit card in the mail. The debit card had a phone number to call to activate the card, but said to just ignore the offer if I did not want it. It bothers me that a company opened a financial account in my name that I did not ask for. No, I did not activate the card, but I believe they would have had to create an account beforehand to be able to send me a card in the mail that was ready to be activated. I think this practice should be illegal. And I believe that it could increase identity fraud if there are financial accounts being created in my name that I am not aware of.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-31
LA
Using a debit or ATM card
Bank account or service: Other bank product/service
Complaint: THERE WAS AN AD SHOWING THAT THERE WAS A FREE TRIAL AND I ONLY PAY THE SHIPPING COST. I PAID THE {$4.00} FOR SHIPPING. ON XXXX XXXX, XXXX THERE WAS A CHARGE FOR {$97.00} FOR XXXX AND A CHARGE OF {$99.00} FOR A PRODUCT CALLED XXXX. I NEVER AUTHORIZED THESE CHARGES. THEY USED MY DEBIT CARD NUMBER AND I WAS CHARGED FOR THESE PRODUCTS. I FILED A DISPUTE WITH ACE ELITE AND THEY REFUSED TO CREDIT MY ACCOUNT. I NEVER RECEIVED THESE PRODUCTS AND I 'M ON A FIXED INCOME AND THEY ARE SAYING THAT THE PRODUCTS WERE DELIVERED. ALSO THERE IS A CHARGE OF {$92.00} ON XXXX XXXX, XXXX FOR A XXXX WHICH IS ANOTHER CHARGE THAT I DID N'T AUTHORIZE. I 'M BEING CHARGED FOR PRODUCTS THAT I 'VE NOT RECEIVED. I FOLLOWED PROPER PROTOCOL AND ACE ELITE IS SAYING THAT I RECEIVED THE PRODUCTS. THESE PEOPLE HAVE SCAMMED ME AND I WANT MY ACCOUNT CORRECTED. I HAVE NOT RECEIVED ANY OF THESE PRODUCTS AND I LIVE FROM CHECK TO CHECK. THESE PEOPLE GOT MY CARD NUMBER AND NOW I 'VE GOT TO SUFFER BECAUSE OF THEIR SCANDALOUS MAKING CHARGES TO MY ACCOUNT.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-30
Bixby Knolls, CA
Advertising, marketing or disclosures
Prepaid card: ID prepaid card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-30
Fort Pierce, FL
Managing, opening, or closing account
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-30
Nyc, NY
Advertising, marketing or disclosures
Prepaid card: Payroll card
Complaint: I received a prepaid card in the mail from netSpend, ready to activate. This is not ok- it 's dangerous to send a ready-to-activate card that anyone could intercept. Additionally, this card incurs all sorts of fees for any type of service you use if for, so it 's very misleading and like a trap.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-25
Avondale-goodyear, AZ
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-25
Fridley, MN
Using a debit or ATM card
Bank account or service: Other bank product/service
Complaint: Received and Debit card from netspend of XXXX TX that I did not request.
You need to read the fine print to realize why you got it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-25
Houston, TX
Using a debit or ATM card
Bank account or service: Other bank product/service
Complaint: I made a purchase at XXXX using my netspend visa card ( prepaid debit ). XXXX service was poor and caused lots of confusion regarding payment and shipping. My account was fine and the money balance was sufficient. My account reflected that the total amount of the purchase was being held/pending.
After no activity for a while I decided to check the account. Once checking I could see that XXXX somehow never took their money ( weeks later ). At the time my account was negative XXXX $ and some change. Netspend deducts their account fees and then takes the money when I direct deposit.
My problem is that my account was already in the negative for weeks and from my understanding XXXX dollars is the negative limit for my prepaid account ... I did n't opt in for overdraft ....
They gave me some story about 'force payment '' ... My point is I did n't have ANY MONEY in the account and it was already negative .... Y did they let my account go XXXX $ in the negative.. It 's pre paid card ... No money means no money ...
Plus the rules that come with card says nothing about " forced payments '' and they said they had no paper work or inform for me about the " forced payment policy " XXXX ...
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-23
San Antonio, TX
Fraud or scam
Prepaid card: Transit card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation