NETSPEND CORPORATION
Consumer Complaints
There are over 1453 complaints on file for NETSPEND CORPORATION. Dated between 2019-12-03 and 2014-10-24.
Complaints Page 3
2019-10-22
Danville, CA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting, activating, or registering a card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-19
Coral Springs, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-18
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-18
Moselle, MO
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-18
VA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: On XX/XX/2019 I received an email from NETSPEND about a credit card being opened using my email address.
I immediately wrote to NETSPEND to report the fraud. They have not responded.
However today I received another email that the credit card is being shipped.
I also received an email from XXXX saying that my email was used to register a device with them. I do not own any XX/XX/XXXX products.
Last week XXXX told me that someone from South Carolina, USA was trying to login to my account but I blocked it.
Please take action, I feel helpless.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-17
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-15
Torrance, CA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to pay a bill
Complaint: I obtained NetSpend prepaid Visa card and after paying {$4.00} deposited {$200.00} on XX/XX/XXXX. After I tried to use card I was informed that I would be able to use it for 2-4 weeks! I wasn't able to pay bill while NetSpend was holding my money! In XX/XX/XXXX I filed lawsuit in small courts against NetSpend but it wasn't resolved since they haven't showed up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-12
Huntington, WV
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Viewfield, SD
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-10
Lebanon, PA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-10-10
Taylor, MI
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-09
Chandler, AZ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Sent card you never applied for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
Louisville, KY
Advertising
Credit card or prepaid card: General-purpose prepaid card
Confusing or misleading advertising about the card
Complaint: On XX/XX/2019, I received an unsolicited prepaid mastercard ( debit ) issued by NETSPEND. I am concerned that I received this card in the first place. I did call the opt out # on the card and told them that I did not want ( nor requested this card ). When I asked how my name got into their data base I was told that " probably someplace you shopped ... gave your phone # to '' was the originator. My concern is that it is dangerous for unsuspecting consumers to receive such cards without their permission
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-07
Arlington, VA
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-06
San Jacinto, CA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: I was sent a Brinks prepaid Mastercard from Netspend today ( XX/XX/19 ). I did not apply for this product nor did I authorize any issuing of this card. The card was unexpected and was ready to activate. I contacted the provided numbers on the activation sticker and the mailed information. I was not able to speak to anyone. I was just funneled back to the activation hotline.
When I contacted Netspend I had the same issue. I was sent back to the activation hotline. If this product had fallen into the wrong hands this would have been a disaster.
I did not activate the card due to the fact that I did not agree or request it to be mailed ot me. I also didn't think I should agree to terms of service once again because I did not request the card in the first place.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-05
Madison, WI
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Complaint: On XX/XX/2019, I received a piece of mail from a company called Netspend. I open the mail to find an offer to sign up for a prepaid debit card. I usually don't get authentic cards in the mail when I get offers, but this was a legit card that was created without my consent with instructions included to activate the card.
Upon calling the number to question why I received this card -- it was evident this was not fraudulent -- because the automated recording gave an explanation as to why I received this offer. In that same call I chose to " cancel the card and opt-out of future mailings '' I'm sending this message to you because I take my credit health every seriously. It's very insulting and disgusting that Netspend is allowed to create a real account without my consent. With all of the fraud and money laundering that exists today, I could have very well thrown away the mail ( which I usually do ) that contains an actual card, and could have become a victim of fraud.
It is extremely negligent for them to practice this type of advertising.
This may not be fraud from an individual, but this is actually fraudulent from Netspend. I would like to know the steps an individual can take to file a lawsuit against a company like this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-04
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting, activating, or registering a card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-04
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-04
Mica, WA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting, activating, or registering a card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-04
IA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting, activating, or registering a card
Complaint: XX/XX/19 I have purchased a pre paid card from XXXX in XXXX Iowa. I put {$40.00} on the card at XXXX. I went to activate it and it wouldnt work so I call the helpline and tried it through a XXXX ( the employee ) she said she couldnt help me Im not eligible for the card. So I asked why and she couldnt tell me. So I asked for the Superviser and finally a male came on and told me I wasnt eligible Because I had a card previously With them and it had suspicious activities on it and that made me not eligible. So I asked how can they sell pre paid cards to the public if some are eligible and some arent. That doesnt make any sense. Thats what prepaid cards are for. The man told me there is nothing more they can do for me and I will receive a check in 7 to 10 business days..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-03
Annapolis, MD
Advertising
Credit card or prepaid card: General-purpose prepaid card
Confusing or misleading advertising about the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-03
Azle, TX
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
Pikeville, NC
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to spend money in a store or online
Complaint: I received a prepaid XXXX card from Netspend ( XXXX XXXX ) in the amount of {$150.00} as a gift. I tried to activate the card online. The activation required much more information than I've ever provided before to activate any kind of prepaid card. The statement was that such information was required by federal law.
After giving my name, address, phone number, and social security number on their website, the activation was not complete. The message said I needed to send a copy of my driver 's license to them or to call. Of the two numbers provided, neither was valid.
I contacted XXXX, who then connected me with XXXX XXXX/Netspend. The agent of the company asked for my personal information again, this time adding that she wanted my birthdate. When I objected to providing so much information, she offered me an option of receiving a refund of {$150.00} by paper check mailed to my home. I agreed to the refund.
The reason for my complaint is that this company is requesting complete and unnecesary private information under false pretenses. I am concerned that they now have my personal information and could cause me harm by using that information fraudulently.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-30
Arco, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Problem getting a working replacement card
Complaint: On Saturday XX/XX/2019 I ordered a NetSpend Replacement Visa Check Card and the NetSpend Customer Service stated over the telephone that I would receive the replacement NetSpend Visa Check Card in 7 to 10 business days. I order the replacement NetSpend Visa Check Card because the one I have possession of is old and the magnetic strip on the card doesn't work properly.. Today is Monday XX/XX/2019 and I never received the NetSpend Visa Replacement Check Card in the mail I can only assume that it is stolen, held off, or was never mailed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-30
TN
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Netspend sent me text messages and emails saying that I needed to call in. I called on XX/XX/XXXX and found out that Netspend stopped paying Unauthorized - Foreign transaction is : XXXX XXXX XXXX XXXX XXXX. {$56.00} five times.
Both the XXXX and XXXX claim that they do not recognize either my Soc. Security # or my now shut down card account #.
Being a veteran and having lived in the XXXX XXXX XXXX area for XXXX years, I know a XXXX accent when I hear it.
The exact same problem happened to my account in XX/XX/2019. But Netspend finally figured it out, and my phone calls to them are ( or were ) not being 'transferred ' overseas, XXXX , PI for example.
You would have thought that Netspend would spend extra resources to find out that a ROGUE CUSTOMER SERVICE is ripping people off and shut it down, especially their overseas affiliates.
So I called again on XX/XX/XXXX ( using the XXXX # ) and was then transferred to a supervisor who said she saw that the XXXX XXXX XXXX XXXX XXXX was thought to be 'approved ' per what the initial customer svc rep had indicated. I said that he apparently wasn't listening because each time he asked I said NO, I do not know who this is.
It should have been obvious to Netspend that these were suspicious transactions since they came one after the other AND the amount was the SAME, until XX/XX/XXXX that says the amount is {$54.00} --.
As of XXXX XXXX CST, I emailed the President of Netspend giving them 4 hours to correct this or my next phone call will be to the FBI.
Still waiting. The CFPB should also investigate XXXX XXXX XXXX because they have the legacy phone systems that a poor nation as the XXXX still rely on. Plusm all this nefarious activity came around the time of my Pension Payout from XXXX XXXX XXXX. Fortunately, I did miss that first deadline or my $ XXXX would have been toast, overseas, and without an ability to get at it.
XXXX XXXX XXXX and I have a 'history ' - and needs to be looked into with a fine tooth comb in regards to XXXX and to my own personal history.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation