NELNET, INC.
Consumer Complaints
There are over 3518 complaints on file for NELNET, INC.. Dated between 2019-12-10 and 2012-03-07.
Complaints Page 41
2018-10-14
Houston, TX
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with explanation
2018-10-13
Philadelphia, PA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: They keep overcharging me for interest and incorrectly appying payments. Please see XX/XX/XXXX statement and payment history. The interest amount due XX/XX/XXXX on statement is a little bit over {$70.00} however, when I made my payment on XX/XX/XXXX, they applied over {$90.00} to interest. Why? This is not the first time they apply interest more than it should be.
Company Response: Closed with explanation
2018-10-13
Grangeville, LA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: Nelnet keep sending harassing emails about my loan. I had an approval on XX/XX/2018 to start my repayment plan of {$50.00} per month. I paid the bill on XX/XX/2018 since the payment was due on XX/XX/2018. I was early paying.
Then I received an email for default since my account was not updated per the repayment agreement. This is the 2nd time that XXXX failed to comply with they payment schedule to update the account but only to keep harassing a person.
I need assistance to get this updated and keep the harassing stop coming. I did what I promise I was going to do.
XXXX Thu XX/XX/2018, XXXX XXXX XXXX Please verify your regular monthly payment amount.
Log in XXXX Account : Account : XXXX, XXXX Your Request Has Been Approved.
Dear XXXX, The request you submitted to have your payment schedule updated ( re-disclosed ) based on your outstanding principal balance has been approved and applied to your account. This means your regular monthly payment amount and payment schedule may have been adjusted. If a payment was due at the time your re-disclosure request was received, that payment will still be due.
To view your updated loan details, log in to your Nelnet.com account or refer to your next monthly billing statement. You can also call us at the number below, and we will mail a printed copy of your payment schedule to you.
Just know that we're here for you when you need us. If you have any questions, please visit Nelnet.com or call us at XXXX.
Sincerely, Your Nelnet Customer Service Team Nelnet Student Loan Servicing XXXX Thu XX/XX/2018, XXXX XXXX Bring your account up to date today.
View Online Log in XXXX Accounts : XXXX Don't Let Your Credit Score Suffer.
Dear XXXX, We have made multiple attempts to assist you in resolving the delinquency of your student loans. However, your loans are still past due and close to defaulting, and you have received a final demand letter.
The account listed above containing your student loans is seriously delinquent and in collections, so we are required to demand payment in full for your student loans.
At this time, we demand the current balance, accrued interest, and outstanding fees due in the amount of {$270.00}.
If you can not afford to pay your full balance now, there still could be options to bring your account up to date without requiring you to pay the entire balance. If you contact us right away, you may be able to avoid defaulting on your student loans.
The consequences of default are severe, including : The holder of your defaulted loan may intercept your state or federal income tax returns and garnish your wages You will not be eligible for future student financial aid Future aid provided by Social Security or disability insurance could be intercepted or reduced Collection fees will be added to your account Each loan will be reported as a default to the national credit agencies, which will have a negative impact on your future credit applications Legal actions may be pursued, and your account may be referred to a private collection agency or the federal government for collection Nelnet advisors are available and can help you determine which options are available to help you avoid default. To speak to a Nelnet advisor, please call us at XXXX.
Current Balance : {$270.00} Your current balance reflects your outstanding principal balance plus any accrued interest and outstanding fees for all of your student loans. This amount is current as of XX/XX/2018, and does not reflect any subsequent changes to your account. Log in to your Nelnet.com to view your full account details. Don't have an online account yet? Sign up for one.
Company Response: Closed with explanation
2018-10-13
Tampa, FL
Incorrect information on your report
Student loan: Federal student loan servicing
Account information incorrect
Complaint: I would like to file a complaint about my student loans accounts. The credit bureaus make it so hard to check your score if you can't. I was in school until early XXXX and was never given my diploma nor did I receive work.
I have not worked since XX/XX/XXXX because of a couple XXXX I've been suffering from since XXXX. I am trying to get my student loan account current and even though it is now in forbearance, I feel the late fees that occurred ever since I finished school with XXXX university in early XXXX, are seriously hurting my credit score and are preventing me from going forward. It was brought to my attention recently that my credit account claims that I am responsible for 241 late payments which is impossible as I believe I was current as of early XXXX.
Company Response: Closed with explanation
2018-10-12
Kosciusko, MS
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2018-10-12
Sandy Hook, CT
Getting a loan
Student loan: Private student loan
Denied loan
Complaint: Applied online In late XXXX ( date? ) Denied loan due to an unknown credit issue on credit report ( Co-borrower ) Resolved credit issue XX/XX/XXXX Gave XXXX tax returns since XXXX was on extension Appealed for XXXX student loan on XX/XX/XXXX I was contacted to give them XXXX W-2 's on XX/XX/XXXX Sent them XXXX W-2 's on XX/XX/XXXX.
I was contacted on XX/XX/XXXX (? ) saying W-2 was not in the right format ( as issued by IRS ). To send them original W-2.
Sent them original XXXX W-2 on XX/XX/XXXX.
I was contacted by email on XX/XX/XXXX, asking for new information : additional pay stub for XXXX ( I get paid monthly, so I had to wait until end of XXXX. Not sure why this was necessary ), record of tax extension, and additional letter from account holder for credit issue saying it was resolved ( sent hardcopy in original application/appeal? ).
I did not see the email ( my fault, but I get a lot of spam ). They say I received a voicemail on my phone on the XXXX, which I did not receive ( no record on phone of call or voicemail ).
They contacted my Daughter ( borrower ) to let me know the issue was open.
I sent information on XX/XX/XXXX.
I called on XX/XX/XXXX to see status. They say they did not receive email. I received return email from them on the XXXX, acknowledging ( automated ) receipt.
They told me they would likely deny me the loan due to their policy of closing requests after 60 days.
I have called them a few times in the process. They often don't know what I sent them and often asked me for items they already had. More of a sign of problems there, just annoying, but likely a sign of unnecessary delay.
Company Response: Closed with explanation
2018-10-12
Dallas, TX
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I have attempted to use IBR to payback loans through UHEAA and I have been unable to access my XXXX loan servicing. Each time I attempt to contact them when the loan is due they have a reason for why I can not access the system.
I have worked publicly, very publicly, for the XXXX XXXX since XX/XX/2011. I have been unable to actually receive just compensation for my time and ideas. I have served this country in various offices across the land. I do not think it is fair that because I have had some XXXX XXXX breakdowns due to the sheer magnitude of this countries problems that my law school debt has increased almost XXXX.
It was my assumption under FCRA guidelines that loans are to be forgiven for inaccuracies and health conditions. I do not owe UHEA or XXXX anything because I am XXXX XXXX. An actual XXXX of this country and this land. I should have never had to pay a dime.
It is not my fault that XXXX XXXX XXXX and all those connected to him are trash individuals that refused to properly obey the law or respect women. I should not be associated with them and their past violent acts against women. It is categorically unfair to be named a XXXX. and still be responsible for the sins of forefathers you have never really met, nor wanted to meet.
Company Response: Closed with explanation
2018-10-12
Leming, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2018-10-12
Mobile, AL
Attempts to collect debt not owed
Debt collection: Private student loan debt
Debt was paid
Complaint: I have written letters and made phone calls to Nelnet LNS in efforts to dispute late payment marks that have been placed on my credit report ( s ) even though there is currently a {$0.00} balance.
Company Response: Closed with explanation
2018-10-11
Galena, OH
Written notification about debt
Debt collection: Private student loan debt
Didn't receive notice of right to dispute
Complaint: According to response from XXXX in complaint XXXX ; XXXX has reported to the credit bureaus on behalf of XXXX. According to the goodbye letter from XXXX ( attached ) XXXX was supposed to send a 'Welcome Notification ' that would include my new account number, transition information, etc. This information was not received. XXXX did not have any account information for me and was unable to pull up an account for me when requested during multiple calls prior to XXXX XXXX taking the loan back. I would like XXXX to provide a copy of the welcome letter with new account information to prove I was notified and to show they were servicing my loan from XX/XX/XXXX - XX/XX/XXXX as noted by XXXX in the attached document.
Company Response: Closed with explanation
2018-10-11
VA
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't temporarily delay making payments
Complaint: My son 's father passed away, I am XXXX years old and struggling. 25 % of my pay is already being garnished from my check ( 15 % ) goes to the Department of Education and ( 10 % ) goes to PHEAA as well as ANY tax refund is immediately sucked out and immediately send to the Department of Education. I have paid SOOO much money in interest, collection fees, etc. that I do not see any end in sight and I will NEVER get these paid off so I can start on this one. I had absolutely no idea that when I was helping my son go to college that I would be paying back 3 different companies. I feel like I was totally misled because I sent a request for aid to 1 place and 1 place only. The money came from place only. I have tried to get out of default by making double payments for several months, but I was lied to. They told me when I could only make an additional $ XXXX that after 7 months, they would look at my situation and I would have a new lowered payment ... yeah, it's now {$1200.00}! I don't even have anywhere close to that leftover after garnishments! I filled out an application with all of my expenses and income which came out to about XXXX! I have just gotten out of the hospital for an XXXX and feel like I am being harassing every way I turn. If I had to do over again, I would have NEVER, EVER SENT MY SON TO COLLEGE BECAUSE IT IS KILLING ME!!! I have no more money. I barely have money for food!
Company Response: Closed with explanation
2018-10-11
Chicago, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), all credit reporting agencies are required by federal law to verify the physical verification of the original signed consumer contract for any and all accounts posted on my credit report. I requested to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) via mail on XX/XX/XXXX. No Verifiable Proof was provided. Nelnet sent a letter saying they can not change the account, and it is now XX/XX/XXXX. Their failure to positively verify these accounts has hurt my credit tremendously.
Company Response: Closed with explanation
2018-10-11
Fort Lauderdale, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2018-10-11
NY
Incorrect information on your report
Student loan: Federal student loan servicing
Account information incorrect
Complaint: I am reaching out reguarding the response I recieved reguarding a previous complaint. I will attach previous complaint and response for reference.
To whom it may concern, I appreciate your time in assisting me with this matter. However most of the information you have provided me with continues to be inaccurate. You stated, Our records reflect XXXX XXXX was not your original Direct Loan servicer. Your six Direct Loans were serviced by Nelnet upon being disbursed by XXXX XXXX. This is incorrect, I will attach my loan account summary from XXXX XXXX for review, showing they were the original creditor. Secondly, you said that you were mailing me letters to an address in Florida? I have never resided in Florida, that address is inaccurate. Your response is appreciated, and much more respectful then most I have received from NELNET however you continue to validate my ( now growing ) concerns at the inaccuracies NELNET is reporting. Please remove the inaccurate late payments from all three credit bureaus Previous complaint : Within the past few years, I have had multiple issues with Nelnet. I originally went to XXXX XXXX in XXXX, and my original Student loan lender was XXXX XXXX. I had no problems in the beginning, while I was waiting to find a job my loans were in deferment. My loans then were transferred to Dept of Ed/Nelnet, I received a notice that my loan was transfered information however was not told this would effect my deferment. When I received my first bill in XX/XX/XXXX I filled out the paperwork for an extension on my deferment as I had not yet found a job as a XXXX. I never received a confirmation that my deferment was approved or denied, however I did not get another bill and stopped worrying. It was not until XX/XX/XXXX that I received a notice that my account was severly delinquent and I called immediately to resolve. I place another deferment on my account when offered. That extension took me until XX/XX/XXXX when I received a notice along with another option to defer. My parents had instilled in me the importance of good credit and I knew I was still not financially able to cover my payments at that time and did not want to risk negative remarks, so filled for another deferment by mail, sure that the same error could not happen twice. I received nothing from Nelnet until XX/XX/XXXX when I became worried that no news was not good news. I reached out to them and was told that my account again was in delinquent status, and was even told by the representative that she saw my deferment request from XX/XX/XXXX and stated she didn't " know what happened '' and gave her apologies. The representative said they had sent me notices by email, and when I asked what email, she had one that was not/had never been mine After My call in XXXX I asked to speak with a supervisor, and that had been the last of my troubles going forward. I reached out multiple times to Nelnet, Dept of Ed and XXXX with either no response or an explanation as to why, even if inaccurate, they do not remove late payment history. I was told by one representative that people try to " scam the system '' and that is why they do not make changes. I tried to better my life going to XXXX XXXX and now as I get ready to look for a home, those inaccurate late payments are making it near impossible. I have reached out multiple times, and although told they apologize, and it was " simple human error '' and to " deal with the consequences '' I have decided to defer my complaints to CFPB in hopes of getting help removing these inaccurate late payments. I will attach some documents/responses I have received that I hope will help to assist with this matter and I look forward to hearing back from you.
Response Dear XXXX, Thank you for your inquiry regarding your federal student loan account serviced by Nelnet. Your concern, as we understand it, is you have had issues with us in the past few years. You state that between XX/XX/XXXX and XX/XX/XXXX you applied for multiple deferments but received no bills or response to your requests. When you contacted us to ask about your requests, we explained notification had been sent by email to an email address that had never been yours. You are asking that the late payments we reported to the consumer reporting agencies be removed from your credit report. Our records reflect XXXX XXXX was not your original Direct Loan servicer. Your six Direct Loans were serviced by Nelnet upon being disbursed by XXXX XXXX. The email address we had on file at the time your loans were disbursed was XXXX, and is listed on your Direct Loans Master Promissory Note ( MPN ). The email address changed in XX/XX/XXXX, at which time we were no longer your loan servicer. Further, you did not select electronic correspondence as your preferred method of communication, so, in general, we sent you communication through postal mail. We do send email when your account becomes past due, and we also attempt to make contact by phone. In accordance with the terms of your MPN, you are required to update your loan servicer with any changes to your contact information. For your records, we will provide you with an overview of the events that occurred and led to the delinquencies we reported to the consumer reporting agencies ( CRAs ). XXXX XXXX reported that you graduated on XX/XX/XXXX, and you then entered into your six-month grace period. Toward the end of the grace period, on XX/XX/XXXX, we created your repayment schedule. Upon review, the address we had on file at XXXX XXXX XXXX also obtained from your MPN, was invalid. As a result, we updated your address to the last address provided to the U.S. Postal Service XXXX XXXX XXXX XXXX in XXXX XXXX, Florida. This address remained on file until XX/XX/XXXX. In alignment with your payment schedule, payments became due on XX/XX/XXXX. As a result, we began sending your monthly billing statements to your XXXX XXXX address. When your account became past due for payment, we further attempted to contact you by email, and phone, including text messaging. You did not contact us or make payments until XX/XX/XXXX, at which time you requested forbearance through text message. At no time did we receive a deferment request from you. Payments became due again in XX/XX/XXXX after your forbearance ended. Due diligence attempts to contact you regarding your account status were performed again throughout XXXX and into XXXX until your loans defaulted on XX/XX/XXXX due to non-payment. Please note that as your loan servicer, we were required to report the status and balance of your loans to the CRAs on a monthly basis. Based on the status of your loans at the time of reporting in XXXX, XXXX, and XXXX, the delinquencies we reported to the CRAs are valid. In accordance with the terms of your promissory note, the data furnishing requirements of the Fair Credit Reporting Act, and the Consumer Data Industry Associations reporting guidelines, we must report data that is accurate and truly represents the status of the account. Because we found the reports made to the CRAs to be an accurate reflection of your account at the time, the reporting will not be removed or adjusted. We hope you find this information helpful. If you have any other questions, please contact your current loan servicer, XXXX. We consider your credit dispute closed. Sincerely, XXXX XXXX Nelnet
Company Response: Closed with explanation
2018-10-11
Fort Lauderdale, FL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2018-10-11
Belle Haven, VA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Don't agree with the fees charged
Complaint: I had student loans with XXXX. The TOTAL payment for the loans under my income based repayment plan were {$220.00}. Nelnet took over the loan in XX/XX/XXXX. They now claim I owe them {$270.00} each month. I did not re-apply for the IBR program and am not due to do so until XX/XX/XXXX. How can they just change my payment amount? Additionally, I have placed several phone calls to them where I have gotten various answers to my questions. At one point the customer service rep said that they did not increase my payment amount and that they couldn't. She told me to continue to pay what I was paying to XXXX. I have since recieved a letter from them. THey removed my 2.5 % interest rate reduction for a late payment. WHAT late payment? I've paid EVERY payment on time. When I attempted to resolve this issue they said that they would not return my interest rate reduction, despite increasing my payment amount and despite every payment being made ON TIME, month. I have spent over an hour on the phone with them over the past several months. I was given false information, which I relied upon to my detriment, then they refused to rectify the problem.
Company Response: Closed with explanation
2018-10-10
Kosciusko, MS
Attempts to collect debt not owed
Debt collection: Federal student loan debt
Debt is not yours
Company Response: Closed with explanation
2018-10-10
Haskins, OH
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: I refinanced my loan with XXXXXXXX XXXX in XX/XX/2018 for a total of just shy of {$22000.00}. This was to cover my XXXX loan which was around {$14000.00} and my XXXX XXXX loan which was around {$8000.00}. As confirmed by the XXXX XXXX XXXX rep, all documents submitted were for my XXXX XXXX loan ( now paid in full with no issue ) and XXXX. The new refinanced loan was again to be serviced by XXXX. In XX/XX/2018, when the payments for the refinance were processed, XXXX XXXX was correctly paid in full but my payment for XXXX was applied to a NelNet ( a XXXX XXXX Federal loan which was sold to NelNet for under {$6000.00} ) account. At that point, I reached out to all three-XXXX, XXXX, and NelNet. They did not account for the remaining portion of the remaining loan which had not been allocated anywhere I could see but were charging me for both loans. However, in this case, they were able to correct the error and my payments for the new XXXX and the existing NelNet loan had their payments auto-debiting as I had set up.
On XX/XX/XXXX, I found that the payment to my original XXXX loan had been reversed and a partial payment was applied to XXXX and the remaining funds were applied to the NelNet loan. Again, the NelNet loan was never referenced in the documents I submitted for the refinance. Since the XXXX, I have called them XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. The issue has still not been resolved, they have given me no timeline to fix it despite funds being with their parent company, and XXXXXXXX XXXX XXXX is now calling and saying my account is past due. I have received only a single callback and the person called to say there was no update. At this point, they are reporting my account over 30 days past due and we are quicky approaching 60 days past due. They are also falsely assessing late fees ; as they have confirmed they can see the payment in full but do not have an explanation for why the payment was then reversed. They refuse to freeze the account or to stop reporting it past due -- hence the calls from XXXXXXXX XXXX XXXX and, despite knowing this is a duplicate issue, they have yet to fix the issue.
Attached are all statements for both loans that I received since XX/XX/2018 and statements for NelNet. There is additional information showing my account information with XXXX and all received statements from NelNet.
Company Response: Closed with explanation
2018-10-10
Phila, PA
Written notification about debt
Debt collection: Federal student loan debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2018-10-10
Lompoc, CA
Dealing with your lender or servicer
Student loan: Private student loan
Don't agree with the fees charged
Company Response: Closed with explanation
2018-10-10
Huntsville, AL
Attempts to collect debt not owed
Debt collection: Federal student loan debt
Debt was paid
Complaint: Payment History Information is Incorrect.
I have currently TWO missed payments for my student loans but I indeed made those payments on the website.
My account has an auto debit on the account and unfortunately there website had lot 's of issues with not charging my bank account.
I made a payment with a confirmation email and everything but weeks later it still showed I missed such & such amount of days until they reported it to the credit company.
I have made EVERY payment every month but for some reason on XXXX, it shows I was late which is wrong.
I have called the student loan company and they said this was forsure there fault and error but I haven't still heard back from them.
Below I will show screenshots of all my payments made except for that one month.
Company Response: Closed with explanation
2018-10-09
AL
Attempts to collect debt not owed
Debt collection: Federal student loan debt
Debt was result of identity theft
Complaint: Ok, SO! On XX/XX/XXXX I see 2 installment loans from the XXXX XXXXXXXX XXXX XXXX : one in the amount of {$2500.00} and another in the amount of {$2500.00}. THESE WERE NOT OPENED BY ME and you can see how much just pure XXXX I've been put through ever since XXXX when my husband started using my SSN AND out children 's to file taxes. I've had SO much stuff on my accounts that I've had to fight until I just felt like giving up because I can't. The XXXX XXXX XXXX XXXX XXXX remarks are so rude. They're just like nope this is you and that stands. Ok WHY. WHY DOES IT STAND WHEN I NEVER APPLIED FOR THESE LOANS? LOOK at my history! I'm having a problem now with FOUR fraudulent hard inquires showing up on my credit report and Equifax can't even confirm my idenity with my OWN SSN, DOB, OR NAME. WHAT DO I HAVE TO DO TO MAKE THESE HEARTLESS, CRUEL AND UNCARING PEOPLE SEE THIS IS RUINING MY LIFE. I'M SO TIRED OF FIGHTING BUT I CAN'T GIVE UP BC I CAN'T EVEN GET A {$500.00} LOAN YET I'VE HAD AUTO LOANS AND PAYDAY LOANS AND STUDENT LOANS AND ALL KINDS OF EXCUSE MY FRENCH BUT XXXX GOING UNDER MY NAME! The proof is THERE!!! They just are too wrapped up in themselves to realize this is causing ME to suffer bc i can't even rent a decent place to live or build any kind of future for myself bc they are flat out REFUSING TO ADMIT THEY ARE WRONG!!!! PLEASE PLEASE SOMEBODY HELP ME. IT'S THE XXXX XXXXXXXX XXXX XXXX ... THEY DON'T CARE IF IT'S THE TRUTH OR NOT BC THEY DON'T CARE ABOUT US AS PEOPLE BC THEY ARE FUELED BY GREED AND SELFISHNESS. I WILL KEEP FILING AND KEEP FILING until somebody does something about this. I'm sorry I'm upset but enough is enough I'm tired if this!!!
Company Response: Closed with explanation
2018-10-09
Hinkley, CA
Incorrect information on your report
Student loan: Federal student loan servicing
Information is missing that should be on the report
Complaint: I called into Nelnet on XX/XX/2017 @ XXXX notified the representative that my car was stolen and I was not in a position to make a payment. The representative informed me that I qualified for a forbearance which would prevent my account from being reported negative to the credit bureaus and allow me time to deal with the hardship that came from my car being stolen. He stated that he placed the account on a forbearance and that I did not need to make payment. In XX/XX/2017 I applied for borrowers defense and called to confirm that the application was received and they confirmed that the account was on forbearance. Recently I checked my credit report and noticed there are five missed payment reported from XX/XX/2017, XX/XX/2017, XX/XX/2017 and XX/XX/2017 for all five accounts. That is twenty-five missed payments from a time that the account should have been placed on forbearance. I immediately called Nelnet who stated " they did not have record of the call or the account being on forbearance ''. The manager requested that I send in my credit report and my phone records of the call. I did. Once they received the information that they requested to remove the errors caused by their representative, they stated although the call was made, they were not going to remove the inaccurate information. The accounts were never placed into forbearance by a Nelnet representative and their error is showing on my report. Had the representative completed his responsibilities correctly there would have been no missed payment to report being that the account would be on forbearance. Nelnet is entrusted with the responsibility to report accurate information to the credit bureaus and their employees are entrusted to accurately complete the tasks that their duties require because a Nelnet representative failed to accurately complete their responsibility inaccurate information was placed on my report. This error is not mine and the missed payments that were reported for the XX/XX/2017 months of XXXX, XXXX, XXXX, XXXX and XXXX are not accurate due to the error of the Nelnet representative. This false information by law needs to be removed from report.
Company Response: Closed with explanation
2018-10-09
NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: This is my second time reaching out reguarding my NELNET student loan accounts. I know it has only been a few weeks with my original complaint being XX/XX/27 but I have not yet heard from NELNET and my credit score is suffering greatly. My original complaint addressed my concerns of falsely reported late payment for my student loans purchased by NELNET from XXXX XXXX XXXX XXXX XXXX. In the past few weeks I have done extensive research on the map and it appears that this is a frequent problem with many others thats mearly took out student loans to better their future and in turn actually hindered it. I am reaching out again in hopes of a resolution to get the innacurate late payments from XXXX removed from all three credit bureaus. I appreciate your time assisting me with this matter
Company Response: Closed with explanation
2018-10-09
AL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: Nelnet, the servicer of my XXXX XXXX loans has improperly capitalized the interest of my student loans and currently show my account status in repayment. I have been in school at least at half-time status since XX/XX/XXXX. I have never fell below this status, even after graduating with one degree and immediately enrolling as half-time in another degree during the loan grace period. In the Fall of XX/XX/XXXX, I enrolled at XXXX XXXX University ( XXXX ) and XXXX XXXX XXXX XXXX College ( XXXX ) in an XXXX XXXX as an XXXX XXXX student attending at the host school campus being XXXX. From XX/XX/XXXX until XX/XX/XXXX, I have maintained half-time status between the two schools. In late Fall of XX/XX/XXXX, I received notice that my loans were in repayment and that interest had been capitalized. Because the two schools reporting independently to the XXXX XXXX XXXX, each school reported me as less than half time. I was unaware that a consortium had to be submitted showing half-time status between both schools. As the home school, XXXX provided me the signed consortium and I submitted to Nelnet in XX/XX/XXXX. The consortium detailed the previous semester as well as the Spring XX/XX/XXXX. Nelnet confirmed with me in response to my protest that my loan should be in deferment and should have never entered payback status and the original grace periods for all of my loan should be intact. They were to un-capitalize the accrued interest and report the accurate balances to the Consumer Credit Bureaus. I have submitted consortium 's with half-time enrollment for every semester from Fall XX/XX/XXXX up to Spring XX/XX/XXXX. For the current semester, I am maintaining a half-time course load at XXXX only. XXXX has updated the XXXX XXXX XXXX database with the correct half-time status as required but Nelnet has claimed that due to inaccuracies reported in the National Student Loan Data System ( NSLDS ), they can not verify enrollment. As a result they capitalized my interest again and placed my account in payback status. During a lengthy phone call to Nelnet and the eventual conversation with an account manager on XX/XX/XXXX, I discovered that Nelnet has never placed my account back in true in-school deferment and has never un-capitalized the interest from the XX/XX/XXXX incident. The account manger ( XXXX ) confirmed that they indeed have all the submitted consortium 's but can not answer as to why the proper account status hasn't been restored. She stated that she is requesting an internal review and will mail me a detailed account history. Meanwhile, the {$25000.00} added to the balance from XX/XX/XXXX and the accrued interest from this inflated base is reporting every month on my credit reports. I was recently denied a mortgage because the new rules request that mortgage lenders must calculate deferred loan balances at 1 % to determine a monthly payment. This equates to a $ XXXX monthly increase to my debt-to-income ratio. Nelnet has again capitalized the interest as of XX/XX/XXXX causing me further credit damage if not corrected by the end of this month. I feel as though Nelnet in unlawfully engaged in the generation of income and has breached their service contract with the federal government of which I am an intended third party beneficiary. Because of the conflict of interest in delaying my proper account status they are slow to respond.
Company Response: Closed with explanation