NELNET, INC.

2018-09-26

Newark, DE

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Company Response: Closed with explanation

Timely Response

2018-09-25

Charlotte, NC

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-09-25

Stonington, ME

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2018-09-25

MS

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: MY LOAN HAVE GONE UP TO A VERY HIGH AMOUNT THAT IN CAN'T PAY WITH THE INTEREST THEY HAVE ON THIS LOAN. MY LOAN IS GONE UP TO XXXX XXXX XXXX OF DOLLAR, I JUST CA'T AFFORD IT.
Company Response: Closed with explanation

Timely Response

2018-09-25

Chicago, IL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2018-09-24

Indianapolis, IN

Incorrect information on your report

Student loan: Federal student loan servicing

Account status incorrect
Complaint: Once again, the minute I put my Student loan into Forbearance, XXXX reports me as XXXX days late and kills my credit. If you call and ask them, theyll tell you this is standard practice. However, the FCC clearly has a Fair Credit Reporting Act. The last late payment I see before my present forbearance was XXXX of 2017. Is that what they are reporting? Its just not right or ethical that they can do this as a standard practice just because someone is struggling and has to put their loan into forbearance. I would rather just pay them, but sometimes things happen in life.
Company Response: Closed with explanation

Timely Response

2018-09-24

San Francisco, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Company Response: Closed with explanation

Timely Response

2018-09-24

Chicago, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-09-24

Gastonia, NC

Incorrect information on your report

Student loan: Private student loan

Account status incorrect
Complaint: XXXX XXXX assumed management of my XXXX XXXX loans in May. Apparently, I selected " online billing '' as an option but selected against receiving email notifications. This was according to a conversation I had with a represented on Mon XX/XX/XXXX. I was past due by 2 months but had not received notification of this from XXXX XXXX or XXXX XXXX. I spoke to a representative XXXX XXXX ) on Thu XX/XX/XXXX and was told " all delinquent accounts are sent notifications by mail. '' I spoke to her supervisor ( XXXX ) and was told " delinquent notifications can be sent by email. '' I told them that there was clearly a process issue that would allow for online bill pay but not for any online notifications of delinquencies. I asked that the negative filing be waived from my credit report but I was told this couldn't be done without speaking to 'superiors. ' I was assured that I would be contacted the following morning ( Fri XX/XX/XXXX ) but I have yet to receive a call. My credit score before this mishap was XXXX, which indicates a long history of paying my bills consistently and on time. I believe the company has a fiduciary duty to ensure that the person holding the loan has been contacted and informed of pending actions before taking actions that can negatively impact their credit score. At NO TIME did I receive a written notification or telephone call. I believe that these actions constitute a breach of fiduciary duty, possible libel for aggressive pursuing this course of action when, in fact, a process issue created this problem, and potentially fraud because of the misinformation I was provided when I contacted the agency.
Company Response: Closed with explanation

Timely Response

2018-09-24

Tubac, AZ

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I graduated in XXXX ( need I say more? ) and have been working sporadically and for minimum wage until recently, so haven't been able to afford the almost $ 500 monthly student loan payment. I kept in contact with Nelnet, who recommended deferring. I trusted them ( they are the professionals, right? ) and have accordingly been deferring until XXXX. I recently reported a new job, higher income, but still concerned about the XXXX XXXX monthly payment I asked if it could be lowered. They suggested income based. I applied and was approved. But they still had me in deferment. I sent numerous emails, nothing. And I've been requesting written communications, as I like to keep records and my cell isn't reliable. They ignore most of the time. What happens when I add - if you don't contact me asap I'll file a complaint - guess how quickly they get back to me? The next day. I finally called as I was tired of being ignored and was told - oops, let me correct that. Seems like it was supposed to be in IBR, but was not. I told the rep multiple times ( and also in the past 6 months of communications! ) that I don't want any fees to impact my credit report. This is because they reported an increase in my loan amount a couple months prior, and my credit score dropped XXXX points! All my hard work trying to rebuild ... When the rep told me she would fix the problem, I asked her - " how do I know if you guys are going to report an increase again? '' She said " not to worry, that wouldn't happen, and that I was fine. '' Wow, so not true! My income based repayment now shows a zero payment until next year. So great, I figure I can make small payments until I make more money. Will finally get ahead a bit. I've now made $ 500+ payments to my 18? I think it is, accounts in the past 6 weeks or so. I just checked my credit report and an increase in the accounts was reported! I'm sooo upset. How do I know when Nelnet is going to report to the credit agencies? Why am I not given the chance to pay any increases vs. their reporting the increase? I've asked them these questions at least 4 times, and no answer. Seriously? This is the last email I sent them - " WHY AM I STILL BEING IGNORED? I GUESS I WILL LOOK INTO WHO TO COMPLAIN TO NOW. I'VE EMAILED YOU 4 TIMES IN THE PAST COUPLE OF WEEKS AND NO RESPONSE. I JUST LOOKED AT MY CREDIT REPORT AND IT WAS IMPACTED DUE TO AN INCREASE IN FEES. I'VE BEEN EMAILING YOU TIME AND TIME AGAIN TO PREVENT THIS FROM HAPPENING. I'M MAKING PAYMENTS TO AVOID FEES AND WAS STILL HIT. I GUESS I HAVE TO PAY THE FEES ON EVERY SINGLE ONE OF THE 17 OR 18 ACCOUNTS? DO THE FEES HIT EVERY MONTH? IS ANYONE GOING TO ANSWER MY QUESTIONS? IS IT BECAUSE I WANT A WRITTEN RESPONSE? '' Of course they called, and didn't leave a message. Hoping by my finally lodging formal complaints the madness will stop. After researching, looks like there are many other people in the same boat, being treated the same way. I will be filing a complaint with the XXXX, as well.
Company Response: Closed with explanation

Timely Response

2018-09-21

Monroeville, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-09-21

Carver, MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-09-20

Azwell, WA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I had just finished my XXXX XXXX Degree and decided to consolidate my student loans so that I could qualify for the Public Service deferrment. I completed all of the paperwork and was given a letter from Nelnet stating the terms. The terms were not what I was expecting so I called them within the 10 day window prior to consolidation and spoke with a cheerful representative. I told her that I had signed up for the REPAYE program and was initially given a much lower dollar amount and she confirmed all of this. Told me what the payment amount should be ( which is what I was expecting ) and when my first payment was due. When the first payment date was a week away ( according to the info provided to me by the rep ) I called because I had not received any information on where to send my payment. I finally connected with a supervisor who told me that since I had a parent plus loan I did not qualify for the plan that I had requested and that I was given bad information from the initial rep and that there was nothing they could do to help me as they had already consolidated the loans. Now I am looking at really struggling as these new payments are on the worst income contingent plan without a cap at an amount that I will not be able to comfortably make.
Company Response: Closed with explanation

Timely Response

2018-09-19

Oak Grove, MO

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I requested the Note on the account I had been making payments on since 2012. A promissory note was sent to me by Nelnet with my name and personal information but the address is not mine. I think I have been a victim of identity thef and making payments on account that is not mine.
Company Response: Closed with explanation

Timely Response

2018-09-19

Allentown, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-09-19

Conyers, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-09-19

Omaha, NE

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: I requested a full loan consolidation on XX/XX/2012 online at student loan.gov and was advised by my loan servicer Nelnet that it was approved. I was just informed that it was a oartial consolidation. And I had to provide proof that it was a full consoldation even though the Advisor stated that I was approved for full consoldation. Thanks, XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-09-19

Oxford, GA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: To anyone who will listen : My consolidation master promissory notes ( MPN ) are dated in XXXX, XXXX, XXXX, in such, there is no 6 months grace period. It is my understanding that all consolidated and non-consolidated loans are treated the same. When Nelnet began to enforce the newer version of MPN with Item 17 grace period, I never signed that version, I was never advised by Nelnet of any changes to my MPN or the enforcement of the newer version of MPN. I was in school for fall XXXX and took the spring/summer XXXX off due to a job relocation, to included, I am currently in school for fall XXXX. During my time away from school, my non-consolidated loans had a 6 months grace period. Without my knowledge, Nelnet reported to my credit bureau, XXXX, XXXX, and XXXX 90 days late payments during my VA mortgage pre-approval process. My VA lender disqualified my loan because of the recent XX/XX/XXXX 90 days late listed on my 3-credit bureau. I respectful request verifiable proof of a signed Consolidation Master Promissory Note ( MPN ) with Item 17. By Nelnet submission, their review my signed Consolidation Master Promissory Note ( MPN ) with Item 17 and upon request this document was never provided. Nelnet decision to enforce policy, shouldnt supersede contraction obligations has led me and my family into financial hardship and emotional stress with the negative credit report posting of late payments. With Nelnet negative credit bureau listing and denial of VA loan has presented very limited options regarding housing for my family. We are begging Nelnet or XXXX to reverse the negative impact. Ive enclosed my three signed MPN dated XXXX. I respectful request verifiable proof of a signed Consolidation Master Promissory Note ( MPN ) with Item 17. If the signed Consolidation Master Promissory Note ( MPN ) with Item 17 is not provided, I respectfully request the removal of all negative posting of late payments in XXXX & XXXX on XXXX, XXXX, and XXXX. Thank you for listening, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-09-19

Escondido, CA

Incorrect information on your report

Student loan: Federal student loan servicing

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-09-18

Elgin, MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2018-09-18

Doylestown, PA

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-09-18

Brooklyn, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-09-18

Eight Mile, AL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-09-17

Galena, OH

Written notification about debt

Debt collection: Private student loan debt

Didn't receive enough information to verify debt
Complaint: This is in connection with a closed complaint XXXX filed on XX/XX/XXXX regarding XXXX. The initial complaint was regarding XXXX selling my private student loan to XXXX XXXX but continuing to report to the credit bureaus for nonpayment. XXXX has since responded with a letter they said they sent me indicating XXXX XXXX will begin servicing my loan beginning XX/XX/XXXX ; however, I've called XXXX XXXX several times and they do not have any information about me or my account. They have no history, nothing current, nothing closed, or nothing pending. My name isn't in the system, my account number, my loan balance, no information at all. However, XXXX has also indicated XXXX reported to the credit bureaus on they're behalf ; but XXXX does not have any account information of me to report. So who is reporting to the credit bureaus if it's not XXXX as the financial service XXXX sold my account to? I have not been able to pay my student loan or make arrangements due to this issue. XXXX doesn't have my account and XXXX didn't have the account. But someone continued to report nonpayment! According to XXXX " After the transfer, XXXX began reporting on your student loan on XXXX 's behalf. '' According to XXXX, they don't have my account information and are unable to report any information to the credit bureaus. They have never had my account information. XXXX has reported nonpayment to the credit bureaus on a consistent monthly basis ; but has indicated it was not them reporting ; but XXXX. XXXX has once again affected my credit score by reporting a closed account and non payment during the month of XX/XX/XXXX as a result of his complaint. I also never received a notice from XXXX that they would be servicing my loan as indicated in the letter from XXXX in XXXX.
Company Response: Closed with explanation

Timely Response

2018-09-17

St Joe, AR

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response