KEYCORP

2019-09-05

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-09-05

Pawling, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-09-05

Rehoboth Bch, DE

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem with paying off the loan
Company Response: Closed with explanation

Timely Response

2019-09-04

Republic, PA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Complaint: On XX/XX/2019 I opened a Keybank checking account for a {$400.00} promotion. After opening the account I was to make a direct deposit of {$500.00} within 60 days in order to receive the {$400.00} sign on bonus. The qualifying direct deposit was made on XX/XX/2019. On XX/XX/XXXX I inquired through the bank 's chat portal when the bonus would be deposited and was told I would need to inquire by way of email and wait 24-72 hours for a response, which I found unacceptable for a simple question regarding an advertised promotion. Today on the phone their customer service agent informed me no bonus could be deposited for 150 days ( 60 days from account opening + a 90 day investigation to confirm I've fulfilled the terms of the promotion [ to reiterate : the terms of the promotion were to open a checking account and make a direct deposit which should be automated ] ).
Company Response: Closed with explanation

Timely Response

2019-09-03

Leeton, UT

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Complaint: I opened a Key Express Checking account with Key Bank on XX/XX/18 with the promotion code XXXX. The offer said that I needed to make a {$500.00} Direct Deposit within 60 days of opening and I would receive a {$300.00} bonus. I met that requirement and Key Bank agrees. But Key Bank is now saying that I needed to make 5 debit card payments from the account within the first 60 days, which I didn't do, but this was not listed on the terms of the offer. I'm attaching my confirmation email that says I opened the account with the code XXXX, as well as the offer that I had printed off from Key Bank that shows the only requirement was to have a {$500.00} direct deposit and says nothing about 5 debit card payments.
Company Response: Closed with monetary relief

Timely Response

2019-09-03

Taylor, MI

Managing an account

Checking or savings account: Other banking product or service

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-08-30

White Hall, PA

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: Key Bank auto loan. I have made several attempts to pay my loan over the phone and by mail. They are saying it takes so many business days to process. This has been going on for 2 months of me trying to pay my loan and no payment has been credited to my account. Yet the keep calling me at my work phone which I told them multiple times not too.
Company Response: Closed with explanation

Timely Response

2019-08-30

Bowens Corners, NY

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with explanation

Timely Response

2019-08-29

NY

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: XX/XX/2019 KeyBank charged four overdraft charges of {$38.00} posted to our account when our account had a positive balance. The first overdraft charge caused us to go into a negative balance, once our account had a negative balance three charges that we had made posted to the account and we were charged the other three overdraft fees because their first overdraft fee on a positive balance account caused us to go to a negative balance. Attempted to resolve and was given many no 's before only managing to squeeze one waived fee from them. All of this occurred while our online banking showed that we had a positive available balance. XX/XX/2019 The overdraft fees mentioned above did not show on our account until this morning, a full day after they were supposedly posted to our account. Our online banking showed a positive balance the entire day on XX/XX/XXXX so we used our account. Because of this, the four transactions that we're made on XX/XX/XXXX will also cause us to receive four more overdraft fees even though their system relayed to us that there was no issues with our account and that we had a positive balance. These are unethical and negligent practices.
Company Response: Closed with monetary relief

Timely Response

2019-08-29

Staten Island, NY

Opening an account

Checking or savings account: Checking account

Confusing or missing disclosures
Company Response: Closed with explanation

Timely Response

2019-08-29

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-08-28

Amherst, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-08-28

Jamaica, NY

Getting a loan or lease

Vehicle loan or lease: Loan

Changes in terms mid-deal or after closing
Company Response: Closed with explanation

Timely Response

2019-08-27

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-08-26

Buffalo, NY

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with non-monetary relief

Timely Response

2019-08-25

NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: We had a missed auto pay in XX/XX/XXXX. We made emergency payment. They said we were all set. Then they never took money out. Months passed. We made more Emergancy payments. Said we are all set again. It was t the case. They dont service the loan they sell. Cant answer us if we are back on track. Cant e mail us confirmation.
Company Response: Closed with explanation

Timely Response

2019-08-24

Nappanee, IN

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Complaint: I have been trying since XX/XX/XXXX to get a report from Key Bank stating that I have made all of my payments in time for a home equity loan. Key Bank has sent me to their bankrupcty department as I did file banruptcy in XX/XX/XXXX and it was discharged in XX/XX/XXXX. I reaffirmed with Key bank but they are treating my loan with them as if I didn't reaffirm but they have collected over {$8000.00} from me and this is now paid in full. I have called Key bank in XX/XX/XXXX trying to get this correct and I also had a 3 way conversation with Key bank and XXXX back as I was trying to refinance my house. I was denied a refi due to this error. I was not aware that they could not do this to me until I met with my new lender and she explained to me that they can not not reaffirm with me nor can they take my loan that I did reaffirm with as report it to the credit bureau that this account was included in a Bankruptcy. I also spent an hour on the phone trying to contact people at Key bank this past Tuesday XX/XX/XXXX trying to get this resolved only to have people disconnect me, send me to unknown voicemail or just refuse to speak with me. I then went into the Local Key branch in XXXX, Indiana and spoke with the Branch Manager XXXX XXXX and she was of no help. She reached out to a lady named XXXX - office code number is XXXX ( i believe ) and she was to either email the payment history to XXXX or mail it to me. I haven't seen anything so I called XXXX on Friday and asked about this paperwork as this is costing me quite a bit of money and she stated she would follow up with XXXX and return my phone call but she never called me back. My new potential lender then emailed XXXX cc'ing me as I was in the office with her and again no response. Key bank is not working with me to correct the error on their part and to report to the credit bureau a correct report.
Company Response: Closed with explanation

Timely Response

2019-08-23

Scottsdale, AZ

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Complaint: Car Loan for XXXX XXXX XXXX XXXX vin # XXXX with KEY BANK Loan # XXXX was paid in full after we moved from XXXX XXXX to XXXX We have requested the title but KEY BANK is saying they sent it to our old address and don't have it saying it's not their responsibility. We just received a lien termination letter which is no a TITLE. Without a title we can not register the car. Without a title, we can not sell or trade the car. We paid off the car in good faith and the bank lost the Title and is saying it's not their responsibility.
Company Response: Closed with explanation

Timely Response

2019-08-19

Dunnellon, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Complaint: On XX/XX/2019 Keybank placed a legal hold in reference to XXXX XXXX XXXX - Account # XXXX - XXXX XXXX XXXX, XXXX, MI XXXX (XXXX)XXXX. The above company used fraudulent information in order to convince the XXXX District Court Case # XXXX - Judge XXXX XXXX XXXX to issue a garnishment against me when I had a legal binding contract with XXXX XXXX XXXX for $XXXX monthly with a balance of $XXXX.The balance in the Key Bank account $XXXX was not my money and in fact it was a deposit by my husband - XXXX XXXX XXXX. Therefore this transaction is illegal and this money must be returned to my husband - it's rightful owner.
Company Response: Closed with explanation

Timely Response

2019-08-19

Guilford, CT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-19

NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: My situation is unique and I truly hope that you can help me. I met with KeyBank, N.A. and discussed my situation directly, but they claim their personal banker did nothing wrong and will not help me. I filed a complaint with the New York State Department of Finance. Case Number: XXXX-XXXX-XXXX.They forwarded my complaint to the Office of the Comptroller of Currency Case Number: XXXX. The OCC determined the following: My issue falls under Regulation B, which is not under their jurisdiction. The Dodd-Frank Wall Street Reform and Consumer Protection Act created the Consumer Financial Protection Bureau (CFPB). I was informed the CFPD'S program includes banks with assets of $XXXX XXXX and above which is the case with KeyBank.I suffer from the disease known as XXXX XXXX. Phases of this disease include XXXX XXXX or XXXX and XXXX XXXX or XXXX XXXX and everything in-between.This spring, I was in a XXXX XXXX. I felt like superman. I had no worries and wanted to buy everything in site. My parents knew the phase that I was in, and showed deep concern. I wanted to move out and get an apartment effective XX/XX/XXXX but needed money for a security deposit and the 1st months rent. Every paycheck that I got, I immediately spent. I needed money bad!I went to KeyBank in XXXX which is located at the corner of XXXX and XXXX XXXX. I met with Mrs. XXXX. She said that she would be my "Personal Banker" I was XXXX XXXX and thought that having a personal banker was awesome! Please understand that when you are in that phase, no reasonable decision is made. Mrs. XXXX and KeyBank extended me a "Latitude" MasterCard with a Credit Limit of $XXXX. I spent that money in about a week. I returned to see Mrs. XXXX and asked for a higher credit limit. She then actually opened a new account that was a Line of Credit for another $XXXX. Over a period of a couple of weeks, that money was spent as well. Soon, my XXXX was so XXXX and my actions were out of control that my parents convinced me to admit myself to a XXXX XXXX XXXX. It's right here in XXXX, XXXX XXXX XXXX XXXX. I was under doctors care daily for about 2 weeks.When things started to get back to normal, my father became aware of the over $10,000 that I owed KeyBank. He has an extensive background in insurance, investments and financial planning. He said I never should have received credit totaling $XXXX. He said he wanted to meet with my "personal banker". He asked Mrs. XXXX what she knew about me. She couldn't answer. He told her that as a banker, she broke rule number 1. That is the "know your customer" rule. It's paramount in banking, investments, insurance and all aspects of financial planning. My father said that he was going to file a formal complaint against the bank and the previously mentioned actions took place.My father explained to me that in the early 90's, banks provided mortgages to people who actually didn't qualify for the borrowed amount. The mortgage bankers were listing inaccurate information on applications and were told that they qualify for an amount that they actually (long term) couldn't afford. This lead to the banking crisis in 2007 were people everywhere lost their homes and banks were collapsing. I kind of feel that I was taken advantage of by Mrs. XXXX and KeyBank. Because at my $XXXX per hour job, I can't pay back this debt!!!! I need your help please.
Company Response: Closed with explanation

Timely Response

2019-08-16

Everett, WA

Opening an account

Checking or savings account: Checking account

Confusing or missing disclosures
Company Response: Closed with monetary relief

Timely Response

2019-08-15

Columbus, OH

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2019-08-15

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-08-15

Campville, NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response