KEYCORP
Consumer Complaints
There are over 3585 complaints on file for KEYCORP. Dated between 2019-12-10 and 2011-12-08.
Complaints Page 5
2019-09-20
WA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: XXXX XXXX XXXX XXXX Complaint ON XX/XX/2019 I had an {$8.00} balance in my checking account, and a {$10.00} charge came thru and KeyBank paid it leaving my account negative - {$1.00} the very same day another charge of {$25.00} came thru and KeyBank paid that charge to causing my account to go negative again to $ XXXX Now that my account is in the Negative why would they cover the next charge of {$6.00} on the XX/XX/2019 now sending my account Negative -- {$61.00}. Here comes the doozy!!! On the XX/XX/XXXX I went to the Branch and deposited {$20.00} because at that time my account said I was only {$12.00} I felt that I made it in time to cover whatever charges the Bank covered. Now on the very next day the XX/XX/XXXX The Bank covered a {$.00} cent charge and my account was XXXX in the hole. And now they charge me another {$38.00} and then another XXXX on the same day the XX/XX/2019 Now my account is over XXXX XXXX dollars. I can't believe that they would cover a XXXX cent charge when my account is in the Negative XXXX. I can not believe how that one XXXX cent charge cost me {$67.00} on the XX/XX/XXXX I got charged {$38.00} and another {$28.00} which I don't get. This is the fourth time this has happened and I OPTED OUT OF OVERDRAFT. And the branch Manager never told me about any exceptions that they cover regardless of me opting out. Why would I OPT out of overdraft protection if it was not going to work. I have two other bank acounts and when I do not have the funds in those accounts I get declined and KeyBank assured me that this would be the case if I was to Opt Out Which I did only to get hit with overdraft charges Four separate times. I called KeyBank customer service and was told that they would not waive any charges. And I do not believe that I am liable for these charges. What is the point of opting out of overdraft protection if you can't Opt out???????????????? I told them I was willing to come in and cover the charges that they covered but I did not feel responsible for the {$100.00} in overdraft fees.I am on a fixed income and that is why I opt out of Overdraft protection since my accounts run down thru the Month this safeguards that from happening. However KeyBank has their own rules that were not disclosed to me any of the times my account went overdrawn and I got fees added to my account. I am done paying any fees and I would like to get my account caught up and get this to stop happening or else I WILL just have to close the account. Thank you for your help ( THE BEGINNING PART TWO ) On XX/XX/2019 I opened an account with KeyBank online. As I signed up I chose to opt out of overdraft protection due to me on a limited income and that way I don't have to worry about my account being over drawn, And I have two other Bank accounts and when the accounts are low on funds I just get declined due to insufficient funds. However the very first Month with Key Bank I went over drawn and they charged me XXXX in overdraft fees and I found out that the Lady I signed up with didn't opt me out so I was stuck with all those fees. I then went into the XXXX XXXX KeyBank and sat down with the Manager and made sure I was opted out. Well the very next month in XX/XX/XXXX I got hit with several more overdraft charges. Now I am a little frustrated because I know I OPTED out of that. I go back to the Bank In XX/XX/2019 and ask why was I incurring charges when I OPTED out?? What??? That makes NO SENSE AT ALL. .And in XX/XX/2019 I got hit with more charges, and when this happened I noticed my account was low so I went and deposited {$1500.00} but it didn't get counted till the next day. I had to pay those charges as well. I asked the Bank to please stop paying my overdrafts The branch Manger XXXX, Told me that now that she confirmed That I opted out that it should not happen again. But it did happen again and again and again. I guess full disclosure doesn't apply to KeyBank because it was not disclosed to me that the Bank would pay certain charges even though you opt out of overdraft protection
Company Response: Closed with explanation
2019-09-19
Euclid, OH
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: I received a letter this morning XX/XX/2019 staying my checking account would be closed. After numerous attempts to call and get an explanation none was provided.
Company Response: Closed with explanation
2019-09-19
Blackbird, DE
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: I moved from XXXX XXXX to XXXX, went to XXXX DMV to transfer my vehicle tags and registration and was informed to fill out a " Request For Title From Leinholder/Leasing Company '' which I did and was originally faxed on XX/XX/2019. A few weeks later as my temporary tags are about to expire, I realize my request still hasn't been processed and make multiple calls to Key Bank for details. I'm constantly being told the request is still in processing and end up having to pay for a second temporary tag because what was supposed to be a 3 week process, still has no end date. As the second temporary tags neared their expiration date, I began calling customer service more frequently wondering what was causing the delay. During one of these calls, I was told the hold up was XXXX DMV lost the title. It's now XX/XX/2019 and I still haven't had my request processed, I'm now on my 3rd and final temporary tag. I was told the process would have been completed no later than XX/XX/2019 via XXXX from customer service, but that date has long passed with no resolution. I was asked to fax a second request in order to have a fresh one on file, so faxed the form again on XX/XX/2019. On XX/XX/XXXX I spoke with XXXX and was informed they had everything needed to process request and I would take 20 days. XX/XX/2019 I contact Key Bank and speak with XXXX. XXXX states they sent numerous emails to XXXX DMV and they have not responded, he also suggested I call XXXX DMV and provided me with the phone number. I immediately call XXXX DMV and the woman I spoke with told me they don't hold liens on titles and if Key Bank lost the title they can send a request for a duplicate which takes 4 weeks. She also looked the vehicle up in the system and said there is no record of Key Bank ever requesting for a title. I now proceed to call Key Bank back, they refused to let me speak to XXXX, but transferred me to XXXX who tried to give me the same " in processing '' story. On XX/XX/XXXX my temporary tags will expire and I will be unable to drive a vehicle I'm currently making payment on due to the negligence of Key Bank not fulfilling a request that should have only taken 3 weeks and currently about to go into it's 6th month with no end in sight.
Company Response: Closed with monetary relief
2019-09-18
Plattekill, NY
Managing an account
Checking or savings account: Savings account
Banking errors
Company Response: Closed with explanation
2019-09-18
Bowens Corners, NY
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2019-09-18
East Freehold, NJ
Incorrect information on your report
Vehicle loan or lease: Loan
Account status incorrect
Company Response: Closed with explanation
2019-09-17
Akron, OH
Problem caused by your funds being low
Checking or savings account: Checking account
Late or other fees
Company Response: Closed with explanation
2019-09-16
Piggott, AR
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-09-16
Providence, RI
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Closed with explanation
2019-09-16
Waldoboro, ME
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-09-16
West Newfield, ME
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Company Response: Closed with explanation
2019-09-14
Palmerton, PA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: i bought a used truck and financed through keybank on XX/XX/XXXX. i refinanced through my credit union and the loan with keybank was paid off on XX/XX/XXXX. there was to be a scheduled payment on XX/XX/XXXX with keybank and i checked on XX/XX/XXXX and the loan amount was XX/XX/XXXX. it also said no payments scheduled. on XX/XX/XXXX they took {$1000.00} out of my checking account. the first time i called they said it was my credit unions fault and the money should go back in because there is nowhere for it to go. my credit union said the problem is with keybank. i called keybank again and they said they will look into it and call me next week
Company Response: Closed with explanation
2019-09-13
Rochester, OH
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Complaint: I made 1st payment before receiving a billing statement in the amount of {$170.00} 2nd billing statement payment due {$170.00}, {$79.00} interest, {$91.00} principal.
There is a problem with this interest the rate is 6.09 %
Company Response: Closed with explanation
2019-09-12
New Britain, CT
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: A relative who is incapacitated signed over a government issued check to pay her bills, I took over to the bank under the instructions from bank that it would be held for 5 days. Okay, went over to bank on fifth day after seeing funds are available on line, get to bank only to be told fraud department is involved to make sure check is legitimate. The bank had 5 days to determine that fact, plus I have been repeatedly told that there wasnt any problem, now theres a problem. It just seems to me Im being treated differently, when a XXXX person cashes an exceptionally large check there seems to be red flags or fraud. Dont like playing XXXX card, just seems a different standard for people of XXXX.
Company Response: Closed with explanation
2019-09-12
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with explanation
2019-09-12
Lewisville, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Keybank allowed an inquiry to go through my transunion credit report that I did not authorize, nor was the consumer statement cleared. I did not authorize any products through their company nor did I authorize any applications to be submitted in my name. The inquiry date is listed below, I am a victim of identity theft. This application is fraudulent, and I want this withdrawn and removed from my consumer credit file XXXX Bureau since I did not authorize this to be submitted to begin with it is fraudulent.
KEYBANK NA XX/XX/2019 2019
Company Response: Closed with explanation
2019-09-12
Buffalo, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Closed with explanation
2019-09-11
Belle Valley, PA
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Closed with explanation
2019-09-10
Akron, OH
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2019-09-09
Hyde Park, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-09-08
Seattle, WA
Closing an account
Checking or savings account: Checking account
Can't close your account
Complaint: On XX/XX/2019 I made an ATM CASH DEPOSIT at XXXX XXXX at the XXXX XXXX XXXX Branch of KeyBank to cover an XXXX overdraft that occurred XX/XX/2019. They withheld that Cash Deposit which made more overdrafts amounting to the tune of {$160.00}. I contacted KeyBanks 1800 number immediately after seeing that my Cash Deposit was withheld til midnight of the XXXX as they also caused the overdrafts by doing this. They refused to reverse the overdrafts stating There computer did not recognize the CASH DEPOSIT so this held. I went into the physical location on Saturday, XX/XX/2019 spoke with Branch Manager XXXX XXXX explaining the situation and how unsatisfactory I felt about the business relationship with KeyBank and to close my account effectively before I walked out the door, she gave me the {$64.00} that was left in the account, but than stated there were 3 items for {$3.00} still pending and once those close out, the account would be considered CLOSED! I looked on line the following Thursday XXXX XXXX I went on line to ease my mind that this Checking Account was indeed CLOSED and it had not been!! A negative balance of {$19.00} was showing!! I contacted XXXX at KeyBank and asked her why this was happening she stated because of the pending transactions she couldnt close the account, I then stated why did she allow me to take out the {$64.00} because that would have covered those remaining pending transactions if they are not automatically deducted once the vendor puts ahold for funds on the account like XXXX does. She goes in to tell me, Key doesnt work that way. I told her since it was late in the day, Im XXXX and do not drive, I couldnt make it in til XX/XX/XXXX @ XXXX XXXX to pay again the {$19.00} for these charges they let through on a CLOSED ACCOUNT. Upon arriving to KeyBank via the XXXX car service, XXXX states the amount had gone up from {$19.00} to {$29.00} because three more {$3.00} transactions had gone through. I paid it and firmly told her again to Close the Account and if any straggler Vendors I may have forgotten or have contacted and still tried to use the account could contact me and I would give them my new banking information or ask why they attempted to use the account after I had communicated with them that the account was no longer valid. As the conversation closed she stated she would handle the account personally and assured me no transactions would go through and I wouldnt be charged ANY OVERDRAFT FEES if they did. As of today, I get an email from a KeyBank that I owe another {$160.00} for those three {$3.00} transactions they let go through after I requested the account closed not once but twice. This is an Atrocity of its highest order of Banking Fraud and Greed to a XXXX Senior Citizen on a fixed income and they need to be dealt with. I would like all the overdraft fees back, from the XX/XX/XXXX incident til date. Im sure I am not the only individual this has happened to. No proof just conjecture.
Company Response: Closed with monetary relief
2019-09-06
Plattekill, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with explanation
2019-09-06
Oregon City, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-05
Renton, WA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2019-09-05
Buffalo, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Company Response: Closed with explanation