KEYCORP

2019-10-10

Danville, PA

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2019-10-08

Leeton, UT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I received a promotional brochure from Key Bank advertising that with a new account opened at Key Bank with a deposit of at least {$500.00}, Key Bank would credit the new account {$400.00}. A copy of the promotional brochure is attached. I opened the new checking account and transferred {$500.00} on XX/XX/XXXX. The funds I transferred were never credited to the new account with Key Bank. Upon questioning Key Bank, they stated that my funds had been received but were restricted for some reason. I have made phone calls, sent emails, and visited the local Key Bank branch trying to at least get my {$500.00} back. 12 days have now passed since Key Bank received my funds. I have yet to receive a substantive response or resolution regarding this issue. As a consumer, I don't know what recourse is available to me to pursue an organization that simply takes my money and feels no responsibility to address the fact that the money I sent does not belong to them.
Company Response: Closed with monetary relief

Timely Response

2019-10-08

E Rockland Key, FL

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-10-04

Kent, OH

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-10-03

Boise, ID

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-10-03

Concord Twp, OH

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2019-10-03

N Falls, NY

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Deposits or withdrawals
Complaint: On Friday XX/XX/2019 I submitted to Key Bank a certified original copy of an order that was approved by a judge in the Supreme Court to have funds released from a guardianship account in the amount of {$10000.00} for the maintenance and educational support of my daughter. The representatives at Key Bank including the branch manager told me it should be a few days because the legal dept needs to review the letter, however after 1 week went by I called the bank to check on the status of the withdrawal and their words to me were that " they need to make sure the language of the approval is correct. The following week, I was told by a representative over the phone that they had to make sure that I did not falsify the documentation. In addition, the keybank representatives have not been forthcoming about what else would be needed, and when the funds could be accessed. To this day I have yet to hear from any of the representatives even after calling them several times and when I do call I just get shuffled around.
Company Response: Closed with explanation

Timely Response

2019-10-03

Mountlake Ter, WA

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with explanation

Timely Response

2019-10-02

Norwich, CT

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-10-01

Crafton, PA

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-10-01

CO

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: I payed off an Equity Line of Credit with Key Bank in XXXX of XXXX. I filled out paperwork to close this account. In XXXX of XXXX I noticed the account was still open - I filled out paperwork again to close the account. In XXXX of XXXX, I was checking my credit report and noticed this account was still showing open. I went into a Key Bank branch and filled out paperwork a third time to close the account. I filled a dispute with XXXX credit bureau as the account was still showing as open in XXXX of XXXX, and I had been told the account was officially closed. The dispute came back as correct and the account remains as showing open!
Company Response: Closed with monetary relief

Timely Response

2019-09-30

Arsenal, PA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2019-09-30

Rochester, WA

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: Keybank XX/XX/XXXX {$280.00} they closee my account even though its not my fault this so calles friend jacked my wallet and without a XXXX and XXXX with a XXXX dollar sur charge and i havent recieved refund
Company Response: Closed with monetary relief

Timely Response

2019-09-30

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-09-27

Chenango Lake, NY

Managing an account

Checking or savings account: Savings account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-09-27

Cascade, WA

Problem getting a card or closing an account

Credit card or prepaid card: Payroll card

Trouble getting, activating, or registering a card
Company Response: Closed with explanation

Timely Response

2019-09-27

Burien, WA

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Closed with explanation

Timely Response

2019-09-27

Cleveland, OH

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2019-09-26

Howland, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-09-23

Sandy Hook, CT

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: I had two unauthorized transactions a few months ago, as a result my Keybank checking account went in the negative by - {$26.00}. This negative balance was a result of overdraft fees associated with the unauthorized transactions. I called several times in 3 months to get the overdraft fees waived and they did nothing. I received a provisional credit for the unauthorized charges and won the dispute. The account stayed in the negative because they didn't reverse the overdraft charges as a result my account was closed on early XX/XX/2019 as a charge off. The company keeps on sending me to collections and say the account is charged off. I'm asking for a reversal of the overdraft fees and about a {$10.00} refund to me. I'm worried about them reporting me to XXXX when in fact they owe me money. Thank you!
Company Response: Closed with monetary relief

Timely Response

2019-09-23

Chenango Lake, NY

Managing an account

Checking or savings account: Other banking product or service

Cashing a check
Company Response: Closed with explanation

Timely Response

2019-09-22

Rochester, OH

Opening an account

Checking or savings account: Checking account

Confusing or missing disclosures
Complaint: On or about XX/XX/2019 I went to Key Bank in XXXX Ohio to open a checking account per their mailing. The offer states to get {$400.00} open a checking account with a one single deposit of {$500.00} or more within 60 days of opening account. When I got to the bank they informed me that I have to make {$500.00} deposit every month. Nowhere does it says you have to deposit {$500.00} every month. This seems to be a bait-and-switch tactic on the part of the bank
Company Response: Closed with explanation

Timely Response

2019-09-20

Salt Lake City, UT

Closing an account

Checking or savings account: Savings account

Can't close your account
Company Response: Closed with monetary relief

Timely Response

2019-09-20

Arvada, CO

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: KeyBank has charged an outrageous amount in fees over the last few weeks to my checking account, {$38.00} each time for a total of {$1100.00} since XX/XX/19, that has totally eaten up my biweekly paycheck all to their ridiculous fees and have made it impossible to catch up. These fees seem very predatory and can not believe they charge so much without fail. Most of the negative amount on my checking account is caused by the fees themself making me go past due. I have attached screenshots of my account to show the multitude of fees, which again seem so predatory and have caused an incredible amount of stress and financial burden at {$38.00} each time and another {$28.00} for being past due for a certain period of time.
Company Response: Closed with explanation

Timely Response

2019-09-20

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response