KEYCORP
Consumer Complaints
There are over 3585 complaints on file for KEYCORP. Dated between 2019-12-10 and 2011-12-08.
Complaints Page 9
2019-07-06
IN
Communication tactics
Debt collection: Other debt
You told them to stop contacting you, but they keep trying
Company Response: Closed with monetary relief
2019-07-06
NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Attached is the XXXX statement for XXXX XXXX.
Key Bank is claiming a lack of standing for me tp complain about its conduct, because I am not the executor of XXXX XXXX 's estate. I am still a successor-in-interest and have completed the successor-ini-interest form, sent it to Key Bank and the company has acknowledged its receipt. As a beneficiary of the estate, I do have an interest in Key Bank 's malfeasances that affect that interest and believe that the CFPB should insist on a response from the company other than a claim of a lack of standing of the complainant.
Key Bank is again charging for fees an inspection fee and legal fees - that have not been approved by a New York State court, which pursuant to New York State law is required before they can be assessed ( see p. 2 of the XXXX monthly statement ).
Key Bank is claiming these fees are part of the delinquent balance, even though these fees have not been approved in kind or amount by a New York State court. This makes it more difficult for a borrower to cure the deficiency and the default. If I were the CFPB, I would make sure Key Bank is not doing this systematically with other borrowers, because it appears to be computerized. See p. 1 of the XXXX montlhly statement, the identified past due amount and the amount currently due.
Legal fees assessed to this borrower include legal fees in which the attorney proponent of the legal document ( motion for summary judgment ), XXXX XXXX, XXXX, now formerly of XXXX, XXXX, XXXX XXXX XXXX, XXXX, violated his oath pursuant to New York State CPLR 3012-b that the motion had merit even though it took the position that a home loan was no longer a home loan just because the borrower died, which is the opposite of the position Key Bank has taken with the CFPB, such that Mr. XXXX should have been collaterally estopped from making the argument, and he had an obligation to review the file before making the representations he did in his legal papers. XXXX XXXX, XXXX, also now formerly of XXXX, XXXX, XXXX XXXX XXXX , XXXX, was his supervisor and, at a minimum, violated New York XXXX 's professional legal code of conduct 's rule associated with " Fairness to Opposing Party and Counsel, '' as, of course, Mr. XXXX violated also in so far as he violated the state 's criminal code regarding making a false sworn statement, a Class A misdemeanor in New York State. I do not such legal fees should be assessed, but, as I have written before, that is why a New York State court needs to approve the Key Bank 's assessments ; certain, if not all assessments, may not be approved.
Company Response: Closed with explanation
2019-07-05
Eagle Creek, IN
Opening an account
Checking or savings account: Checking account
Unable to open an account
Complaint: In 2017, KeyBank told XXXX XXXX about a check I wrote to KeyBank, the check cleared so I don't know what is wrong with KeyBank my Funds come from : SSI, XXXX, XXXX XXXX, and XXXX Pension.this is my INCOME, I wrote KeyBank a check and it cleared
Company Response: Closed with explanation
2019-07-03
Berlin, CT
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with monetary relief
2019-07-03
Wichita, KS
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to spend money in a store or online
Complaint: My Kansas State XXXX XXXX direct deposit payments ( XXXX ) to KeyBank NA has been hacked over the past two months. So far I have lost over {$1500.00}. I have notified the KeyBank, Kansas State, the FTC, credit reporting companies. KeyBank has reissued me three new debit cards to try to stop this, to no avail. Though I have not yet received my third debit card, I did notice, KeyBank has issued a credit for the most recent charges. Since I am a disabled person and was hospitalized and recovering while this was initially happening, I didnt notice at first, because I wasnt using the card. The bank is indicating that since I didnt report it right away, they arent responsible.
The same day I reported my first hacking letter to KeyBank, I received a notice that I had been involved in a breach from XXXX and XXXX.
Even though I have been reimbursed {$810.00}, there is no way to be sure it will be there long enough until I get my new debit card to cash it out before the hacker gets it. Please help me.
XX/XX/19 {$400.00} XX/XX/19 {$250.00} XX/XX/19 {$210.00} XX/XX/19 {$500.00} ( reimbursed ) XX/XX/19 {$310.00} ( reimbursed )
Company Response: Closed with monetary relief
2019-07-03
Bend, OR
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I applied for a home equity loan with key bank about three weeks ago. They initially declined me for too much debt to income ratio. I spoke with their Mortgage Broker and it sounded like they made a mistake in that they specified that I would NOT be paying off the unsecured debt, which was not the case. The Mortgage Broker caught that mistake and she re-processed the loan application, specifying that we WOULD be paying off the unsecured debt with the equity loan. Another week and a half or so and they came back and said we're declined. The initial explanation was verbal from the Mortgage Broker. In the verbal explanation was that our debt to income is still not sufficient. On XX/XX/19, I emailed the loan processor again asking for a better explanation in writing and I off-offhandedly speculated and asked " could it be that there somehow counting my dependents and some how discriminating against the size of my family. '' To my shock and surprise on XX/XX/XXXX she replied in an email saying my number of dependents is indeed a factor. I believe size of a family should not be used to discriminate against in applying for credit.
Company Response: Closed with explanation
2019-07-03
Colfax, IN
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: Unauthorized withdrawal via check that caused overdrawn fee. Brought account current and requested to close. Tried to add additional funds to account because they stated they couldn't close the account because of the transaction that brought it current to close it and another institution didn't cancel their transaction despite me deleting my bank account from their site. Additional funds failed to add for unknown reason. New posted transactions brought {$0.00} account negative continuing to prevent closure. All this because a company sent in a phony looking check with no actual signature on it and the bank couldn't close my account when I asked them to and started charging up fees.
Company Response: Closed with explanation
2019-07-02
Roxbury, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-06-29
Douglass, PA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Key CONTINUES to play us as fools. Latest response letter admits MULTIPLE mistakes just in handling a factually correct response to this Complaint! Now they pretend we dont know why they continue to misstate what the negative financial ramifications are to us due to their mishandling.
They have NOT disputed that we asked for and were denied our fixed rate option in XX/XX/XXXX. We were sent out to refinance instead of the in-house FIXED RATE REFINANCE.
From XX/XX/XXXX until XX/XX/XXXX, we made made payments based on the adjustable rate totaling {$12000.00}. We are now paying over the course of 180 months x {$460.00} = {$83000.00}. Added together, we will pay a total of ( +/- ) {$95000.00} HAD THEY DONE WHAT WAS REQUIRED, YES the MONTHLY payment would have been higher as the balance was higher, but we would have paid THOUSANDS less. At at a fixed rate starting with the balance in XXXX XXXX payment would have been ( +/- ) {$510.00} x180 months for a total of XXXX ( +/- ) The difference is in the thousands - not the XXXX bucks theynused as a bandaid thinking we would not know what they are doing.
{$12000.00} from XX/XX/XXXX - XX/XX/XXXX PLUS 180 x {$460.00} = {$83000.00} from XX/XX/XXXX - XXXX/XXXX XXXX + {$83000.00} = {$95000.00} Had they done the fixed rate as we REQUESTED we would have paid far less.
We are still OWED MONEY.
Company Response: Closed with explanation
2019-06-29
Roxbury, NY
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Complaint: Opened a key bank checking account around XX/XX/XXXX during a promo in which you deposit XXXX $ & they send you XXXX $ had 4 representatives tell me different stories. 2 representatives had no knowledge of the promo never told me you had to make a single deposit of XXXX $ in order to receive the XXXX $ then another representative tell me months later on XX/XX/XXXX you had to make a single deposit to receive the XXXX $ then the last representative tell me you had to make a single deposit off XXXX $ in order to receive the XXXX . Ive wasted months trying to do exactly what was asked only for it to be the wrong information. Ive been directed to different people & my issue still hasnt been solved
Company Response: Closed with monetary relief
2019-06-26
Bradenton, FL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Closed with monetary relief
2019-06-26
Beach Haven, NJ
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-06-26
Wichita, KS
Unexpected or other fees
Credit card or prepaid card: Government benefit card
Complaint: Every two weeks from late XXXX through XX/XX/XXXX, my alimony payments in Kansas which they fund to KeyBank have been hacked every two weeks. I have complained to the KeyBank, wrote a letter substantiating. They issued a new card. Today it happened again. So again they cancelled this new card which Ive had for just over a week. Last week, I received a notification from someone from XXXX XXXX XXXX XXXX. It said it was a Notice of Data Breach. Indicated my personal information had been leaked/hacked from XXXX and XXXX had been breached between XX/XX/XXXX -XXXX XXXX, XXXX. They didnt detect until XX/XX/XXXX. I believe this is connect. But only my debit card is being affected so far, not my checking accounts. Im very concerned.
Company Response: Closed with monetary relief
2019-06-26
OH
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: On or around XX/XX/XXXX, my wife and I applied for a pre-approval for a mortgage from Key Bank. We submitted all the required forms, and after pulling our credit on XX/XX/XXXX, we received a pre-approval for {$170000.00} with 5 % down.
About 3 weeks later, and after getting our home ready to list since we were pre-approved, we listed our home for sale with XXXX XXXX. XXXX XXXX was our listing agent, and a friend of my wife. Please understand, we would have NEVER listed our home had we not been told by Key Bank that they would give us a mortgage.
Immediately someone took her pictures, and created a craigslist scam rental page. The warning post our realtor made, and published can be viewed at XXXX and going to the blog section. This blog post was also listed on XXXX.
We had people coming to the door and looking in our windows, some even trying the door to get in.
As this was going on, Key Bank 's loan officer XXXX XXXX of the XXXX, OH offices was reaching out to all the people he needed to talk to. He began requesting documents 3 and 4 times. XXXX XXXX, another Key Bank loan officer was brought into the fiasco and began my verification of employment process. He requested a VOE from my boss multiple times, and harassed her over the phone telling her how to do her internal book keeping. XXXX XXXX at this point, in a conference call with XXXX, and my boss took it upon himself to walk into the hallway and call my boss ' cell phone from his personal cell and tried to instruct her on what to say. She expressed her dissatisfaction to me about the position I had put her in, as she was harassed multiple times for the same thing.
XXXX XXXX also told me that the order to terminate child support from the XXXX XXXX XXXX of XXXX was not an acceptable document to verify my daughter 's birthday, even though it was stated in BOLD in the middle of the document. When I told him I was going to nitify the clerk of courts and let them know his stance on this not being an acceptable document, we received notice that it would do. He requested her birth certificate..
This process became worse when on XX/XX/XXXX we needed closing statements signed by all parties. Our closing was scheduled for XX/XX/XXXX. We received a phone call from XXXX XXXX stating my wife 's credit score was 4 points too low. Upon checking our credit reports, we saw that Key Bank had pulled another hard inquiry on our credit report. This was unauthorized at the time. XXXX told me in a phone call that he didn't pull my credit again, but stated in a call to my wife, he had done it to see if anything new had appeared. This pulling of our credit dropped our credit scores over 50 points. Now they wanted to say she was 4 points too low.
They told my wife, and my realtor at this time that I ( XXXX ) was already approved for the loan by myself, and that all we needed to do was remove XXXX ( wife ) from the loan. Again, this was not only told to me, but to my realtor as well.
We closed on the sale of our home on the XXXX of XXXX as scheduled. Please keep in mind, we would have never listed our home for sale had Key Bank not given us a pre-approval for a mortgage. This was done in good faith that they were being honest.
We decided to move forward, at the urging of our realtor, with Key Bank because she stated we had already submitted everything and Key Bank had told her I was already approved on my own and we could now close on the XXXX of XXXX.
We pleaded with the sellers to allow us another 9 days, and against their better judgement, they allowed us to modify the closing date.
More phone calls and more lies came in the days ahead. On XX/XX/XXXX at XXXX, XXXX XXXX called me and told me that the only way the loan was going to be approved was under one of two conditions. This was an either or situation. We either pay off my car, or have reserves of 12 months. I had the 12 months of reserves, and XXXX acknowledged that I did as well in the phone call. I asked him what the issue was and he couldn't give me a straight response.
He also told my realtor the same either/or situation. He stated this to her directly.
Utilities were transferred. Our homeowners insurance company was even given a loan number and told to start the policy on XX/XX/XXXX. This group of lies was far reaching.
We have received multiple loan disclosures over the course of the 10 week fiasco, and some of them weren't even for the loan we were applying for.
I reached out to customer service over a dozen times, as did my wife, and realtor. We NEVER received any responses from the requests for customer service.
The loan has, of course, fallen apart, and the sellers have moved on.
Thanks to the reckless actions of XXXX XXXX and the rest of complicit Key Bank, my family is now homeless.
My family is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Key Bank has been allowed to operate in such a manner that they are putting families that have little to no debt, and good credit scores on the street. Their actions are totally unacceptable, and should be viewed as such. This atrocity can not stand, and should not be allowed to happen to anyone else.
Shame on Key Bank, their loan officers, and their customer service department.
We do have emails, and call times but there area too many to list or attach.
Company Response: Closed with monetary relief
2019-06-26
Unity Plaza, CT
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Complaint: On XX/XX/2019 I tried paying my flood insurance by electric check. THE XXXX XXXX TOLD ME THAT Keybank paid the fee already on XX/XX/2019 and the payment was not due until XX/XX/XXXX which resulted in my mortgage being increased from {$1000.00} to present monthly amount of {$1100.00}. KEYBANK INFORMED ME TO PAY THE FLOOD INSURANCE MYSELF WHICH I DID FOR THE ENTIRE YEAR.The Bank was deducting {$38.00}. I tried to pay my flood insurance XX/XX/XXXX and XXXX informed me that the flood insurance was paid by Keybank. Then I found out that the Keybank was charging me a monthly fee for the flood insurance. ( see letter from KEYBANK ) .Keybank blocked me from paying my flood insurance on time.
My complaint is that the bank had no right of paying my flood insurance on XX/XX/XXXXXX/XX/XXXX without my knowledge. When I called to pay my flood insurance I was told the bank paid it and then raised my loan amount. I went to see XXXX XXXX Vice President on XX/XX/XXXXand XXXX XXXX Branch Manager previously and XXXX informed me that he would take care of the problem but he didn't.
Company Response: Closed with monetary relief
2019-06-26
PA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: My bank charged me 5 overdraft fees in 1 day, but everytime I thought I went over a little I put the money right back in from my other account but was still charged and the bank saying there is nothing they can do, now Im almost - {$200.00}
Company Response: Closed with explanation
2019-06-25
Portland, OR
Managing an account
Checking or savings account: Other banking product or service
Cashing a check
Company Response: Closed with explanation
2019-06-24
Wilson, CT
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-21
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with explanation
2019-06-20
Des Moines, WA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with monetary relief
2019-06-20
Odell, OR
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: I had a checking account with Key Bank that I used sparingly. I recently went in for a transaction and was told that my account had been closed.
I had {$40.00} in the account. I contacted Key Bank and they returned my call. They told me that they had begun charging me a XXXX XXXX monthly fee and closed my account after the funds ran out. I had a free checking account with no minimum balance and should not have been charged a fee.
I never received any notifications via email or US mail, or phone calls, text messages, or any communications at all that they were charging me a fee or that my account was closed.
I don't understand how they are allowed to simply take my money without notifying me. They had my physical address, email address and phone number.
Company Response: Closed with monetary relief
2019-06-20
N Falls, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-06-20
Vicksburg, MI
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: When I was called to XXXX XXXX my home was moved from XXXX, Oh, where Keybank is located, to XXXX, MI, WHERE NO KEYBANK IS ANYWHERE NEAR. I made sure to caps the previous statement because it's 100 % the cause of the fraudulent charge I've encountered. I called Keybank to close my account after drawing all the funds out of the account. I had no access to go to Keybank as it was over 2 hour drive away. I called he first time and nothing was done to close my account. I incurred charges because I removed all the money from my account. I PAID the first round of fraudulent charges, I again called KEYBANK to close my account when it was YET AGAIN at XXXX. Once again nothing was done on Keybank side and once again overage charges were encountered. This account should have been closed PRIOR to the charges TWICE! this was fraudulent twice. Not to mention I was SERVING OUR COUNTRY. I will not pay this charge, as it is fraudulent. Just to point out, your system is glitching, it would not allow me to Input my last 4 of my ss # so I put the last four as the account number. THE ACCOUNT NUMBER I ENTERED IS MY LAST FOUR, I DO NOT HAVE AN ACCOUNT WITH KEYBANK AS THEY CLOSED THE ACCOUNT AFTER FRAUDULENTLY CHARGING ME TWICE ...
Company Response: Closed with explanation
2019-06-20
Rochester, WA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: A chargeback was filed on XX/XX/XXXX for a item that was never received. Key bank reversed the chargeback XX/XX/XXXX. Keybank claims they sent paperwork that I never received. They refuse to give me any information about the dates of their investigation, what their investigation entailed, whether or not they spoke with the other party. I have requested call backs from a disputes department three times and never heard back. Keybank had 6 months with which to completed their investigation and they ran out the clock in order to reverse my chargeback request and take my money. The charge was fraudulent, they have no grounds with which to do this.
Company Response: Closed with explanation
2019-06-19
Dayton, OH
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with monetary relief