JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 239
2019-03-18
Chandler Hts, AZ
Closing an account
Checking or savings account: Other banking product or service
Funds not received from closed account
Company Response: Closed with explanation
2019-03-18
Oakland, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-03-18
Manhattan, NY
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2019-03-18
North Port, FL
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: This is an additional complaint from an original complaint that, to date, has not ben resolved. I will attach all correspondence including the response Chase Bank gave you and was forwarded to me as the answer to my initial complaint. I have also included the " Affidavit '' Chase required I sign, notarize and send to them.
The basic problem is that Chase Bank has been holding {$180.00} that they have agreed is owed to me but continue not to forward the funds via check or deposit into my account.
Please note, the bank account number I am going to provide is for a CLOSED account.
Company Response: Closed with monetary relief
2019-03-18
Pomona, CA
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: Greetings, My name is XXXX XXXX XXXX.
I have been banking with J.P. Morgan Chase and have been a victim of bank fraud, prejudice, and discrimination. I recently had an account closed for no good reason. This account, I was told when I called was put on restriction. I was then told to bring them account to a good standing within ten days and the account would not be closed. I had made a promise to the customer service representative and they had made a promise back. A verbal bilateral contract. I went into a branch with XXXX XXXX dollars and brought the account to good standing. The bank proceeded to close my account. After the account was closed they offered to open a new account for me but ran the application process and I wasn't able to open a new checking with them after they ran my application. I am considering seeking compensation through representation. Considering, banking institutions only arbitrate mostly and hold a privatized kind of justice, I wanted to inform you about this matter. It is completely inexcusable. I have done nothing wrong and they have stripped me of my debit account, prematurely and with prejudice. I want compensation for the psychological affect this has had on me. I no longer trust them and I feel as though I am under attack by a large corporation. I am merely an amateur and J.P.Morgan Chase has given me an anxiety disorder. The pain and suffering my financial and mental well being are going through while resolving this matter is of my primary concern. The damage I feel is worth a settlement of at least XXXX XXXX dollars. I was treated poorly by customer service and I was victim of predatory banking. I am distraught and suffering.
Regards.
Company Response: Closed with explanation
2019-03-18
Chicago, IL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-03-18
Great Neck, NY
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Problem with fees or penalties
Complaint: On XX/XX/XXXX, as the result of poor service and poor information from my personal accounts manager, I decided to rollover my IRAs ( traditional, XXXX, XXXX ) from the XXXX XXXX, XXXX XXXX, New York branch of Chase to another bank in XXXX XXXX ( XXXX ).
Three checks were given to me without guidance or information. When I brought the checks to XXXX XXXX in XXXX XXXX, I was advised by the banker there that IRS rules permit only one rollover per year ( with a hefty penalty for any other rollovers executed that year ).
At that point, because the three accounts at Chase had been cancelled, I only had one option : to roll over one of the accounts and to effect a trustee-to-trustee transfer for the remaining two retirement accounts, which Chase executed on XX/XX/XXXX.
At that point, I was charged {$560.00}. ( penalties incurred because the two transferred accounts had been in long-term cds ). I had been encouraged years ago at Chase to place the accounts in long-term cds and was told that at my age ( I am now XXXX years old ), I would not be penalized if I removed the funds. I now understand that the rules about rollovers changed some years ago.
Because of poor advice ( actually no advice ) at Chase, I found myself in the position of being charged {$560.00}. for the incompetence and, I, suspect, indifference at the hands of Chase employees.
I have spoken and/ or written to various people at Chase : the bank manager in XXXX XXXX , New York ( letter sent XX/XX/XXXX ), a vice president in Retirement Services ( letter sent XX/XX/XXXX, and the Complaints Department ( letter sent sometime in XXXX ). The bank manager said she had sent my letter of complaint to her supervisor.
Thus far, I have not received any answers from any of those I have contacted.
Company Response: Closed with monetary relief
2019-03-18
Richmond, TX
Closing an account
Checking or savings account: Savings account
Company closed your account
Company Response: Closed with explanation
2019-03-18
Saint Petersburg, FL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-03-18
Knickerbocker, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2019-03-18
Sylvester, GA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XX/XX/XXXX a fraud charge of {$97.00} for XXXX XXXX, on XX/XX/XXXX Chase gave me a credit for it.
On XX/XX/XXXX XXXX sent a credit, On XX/XX/XXXX Chase recharged me the {$97.00}. This should make us even. Actually the supervisor agreed we XXXX out. Now they say I still owe the {$97.00} and it must be from a previous charge. Funny the exact amount from another charge. No. I have been paying them in full for months now except for the {$97.00}. I spoke with a supervisor last month that assured me it would no longer show. It was a fraud charge to begin with. I owe them {$86.00} which I will pay in full. They can not show me anywhere that I charged another {$97.00} or any balance for that amount. How can you agree two fraud charges minus two credits equal XXXX balance but still charge me?
Company Response: Closed with explanation
2019-03-17
Garland, TX
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Company Response: Closed with explanation
2019-03-17
WI
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: On XX/XX/XXXX I was trying to make a withdrawal from both my checki my accounts ... I thought it was the machine but when both accounts were declined I called Chase Morgan bank right away. They informed me that they have decided to end the relationship with me aka closing the account. I received no letters let alone any reason as to why they decided to move forward on closing my account. I informed them that the next day I was to receive a direct deposit of about XXXX bucks from my work which that never went through however my work payroll informed me that it already went through and is unable to write me another check and that I need to contact my bank So now my bank refuses to answer me or give me.my money! It is my money and my account I have ever right to get my money back
Company Response: Closed with explanation
2019-03-17
Torrance, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-03-17
Reno, NV
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Chase Card has a charge off account on my credit report that does not belong to me. Because of this, my application to rent has been denied. I have another dispute with XXXX because of their failure to verify this with Chase They did not even attempt to contact Chase. The account was last active in 2013 and in Nevada, this should have been removed 2 years ago to the state statute.
Company Response: Closed with explanation
2019-03-17
Beaumont, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-03-17
St Heights, MI
Written notification about debt
Debt collection: I do not know
Didn't receive notice of right to dispute
Company Response: Closed with non-monetary relief
2019-03-17
Nyc, NY
Opening an account
Checking or savings account: Other banking product or service
Unable to open an account
Complaint: I do not have an account with Chase Bank but was instructed to visit a bank to endorse a Chase Bank check given to my husband XXXX XXXX XXXX by his attorneys. It was a rather large settlement that he received. On XX/XX/XXXX, we visited the branch on XXXX XXXX XXXX XXXX, New York, NY XXXX. I will not disclose the amount of money as this is a large amount to disclose. The teller was very private and polite and directed us to speak to a personal banker. We agreed and we were seated waiting to be serviced. The check was positioned on my husband 's left leg. It was placed face down to conceal the contents and the amount of the check.
A personal banker came to ask how we could help. I explained that we would not like to discuss these matters publicly and will wait until someone can serve us in private. He disregarded and ignored our concerns and desires as potential customers. He also failed to provide and apply the XXXX Laws. I am a mobility impaired individual and have hidden XXXX. I ambulate with a walker. I will discuss later why I am mentioning this detail. The personal banker who serviced us insisted that we discuss our personal business before other persons waiting to be serviced. Without any instruction of ours or consent, he removed the check from my husband 's leg. This personal banker does not have the authority or right to confiscate any of our private property especially if it was on our bodies. This can be considered an assault or theft. To make the matter worse, he disclosed the amount of money the check was for and laughed about it. He said, " Yes, that is a large amount of money, but we can not serve you today. You must return tomorrow. '' There was no explanation as to why he could not accommodate us or serve us when there were almost XXXX people who entered after we did. We were forced to cash the check at local cashier near the bank for a fee charge of XXXX. This could have been avoided. The bank was refusing to endorse their check and accept us, customers. The check was generated by Chase Bank and they could have easily verified this information. I contacted Chase Bank several times to report the matter ( 4 times total ). The second time I called the woman was just as rude and refused to take my complaint because I did not have the name of the personal banker. The personal banker only introduced himself as " I am a personal banker, how XXXX I help you? '' He did not have a name tag present or visible.
Upon waiting for the results of the XXXX complaints submitted and accepted, I receive a letter from Chase Bank with what seemed to be an apology and denial of my request for the bank to reimburse XXXX. I called the bank immediately after receiving the letter and explained the situation to corporate. The complaint was taken and Chase Bank promised to contact me again. There has been no interaction. It seems that the complaint fell through the cracks.
This is the complaint I submitted under complaint number XXXX at XXXX. I wrote, " On XX/XX/XXXX, my husband, XXXX XXXX, and I visited a Chase Bank on XXXX XXXX. The address is XXXX XXXX XXXX XXXX, NY, NY XXXX. The personal banker who approached us did not identify [ himself ] but did ask how can he help us. I explained that we are waiting to speak to a personal banker regarding a rather sensitive topic that we did not wish to discuss openly and in public. The reason was that the check we were endorsing was for a very large amount. The unidentified man continued to pressure us to discuss the topic. My husband had the check face down on his left leg. The personal banker switched over from his first position and moved over closer to my husband. He retrieved the check from the body of my husband without our consent and inspected the document without our consent. After seeing [ a large ] amount of money awarded, he publicly stated that it was a very large amount from a settlement. He said this loudly and there were clients waiting in the same area we were waiting. After he continued to debate and disregarded our wishes, he told us that we would not be able to open an account on that day and that we could come back the next day. This man has no consideration or is sensitive to the needs or requests of the customer. He argued with us and advised that we deposit the check elsewhere or at another bank. The check was a [ JP ] Morgan Chase Bank check. He publicly [ embarrassed ] us and put out lives at high risk of danger. My husband and I spent XXXX to endorse this check, then we had to walk at least 7 to 8 blocks home with this large amount of money. He refused to [ serve ] us and without considering my mobility impairment stated that we could come back on another day. This is outrageous and we should not have been exposed in this manner, our business should not have been openly publicized, and this man has [ no ] right to put our lives in danger.
He does not know who is who and what their intention is toward his customers or potential customers endorsing large amounts of funds. This personal banker was making an impression and his arrogance exposed us to danger and [ unnecessary ] costs. We could have easily deposited the check, but he refused. We had been sitting in the bank for about XXXX to XXXX minutes and [ we were ] next in line to be serviced. We feel that [ the bank ] should be held responsible for [ these costs ] that could have been easily avoided. It cost us XXXX to endorse the check at a cashier and that is a great loss. This personal banker should be removed or retrained on how to properly treat customers and how to best meet their needs. The check was over XXXX. Again, it was not his clients business and he should not have openly and publicly announced that the check was a settlement and large. If a customer is stating that they will wait until they are in a private area, then this should be respected and upheld. After all, the personal banker is not [ the issuer ] of the check. My husband 's attorney 's issued this check and they bank with Chase. Have you heard of XXXX XXXX XXXX, XXXX? The personal banker did not have any right to remove the check from my husband 's body and did not have consent to do so. This was utterly [ disrespectful ] and unprofessional. '' We feel that bank discriminated because of my XXXX condition and was under the impression that the walker was a ploy. I have been XXXX since XXXX and was also hit by a car on XX/XX/XXXX. Funds in my family are like gold especially when I can not work anymore and there is only XXXX person working in my household. Any expenses convert into financial hardship. If Chase Bank does not reimburse us XXXX we will file a suit against them concerning all the issues primarily the decision of the worker to violate my rights as a XXXX person. We will file suit for the personal banker confiscating private property without our permission or consent.
Company Response: Closed with explanation
2019-03-17
Staten Island, NY
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Closed with explanation
2019-03-17
Grosse Ile, MI
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: Chase unfairly close my credit card ( chase freedom ).
XX/XX/2019 I received the first chase credit card three days ago, and I only paid once. then I found this card can not be used anymore, it's closed only 3 days after activated.
I think it's too rude and bad to do so. I'm in good credit and have the ability to pay.
I'm confused what they are doing.
Company Response: Closed with non-monetary relief
2019-03-16
Oxford, GA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I decided to act upon the numerous offers for a {$600.00} bonus with a new checking & savings account on XX/XX/2019. I submitted the required information online via my existing Chase credit card ( s ) account and it was rejected. I went into the branch on XX/XX/2019 at XXXX XXXX XXXX XXXX, XXXX, GA XXXX and spoke with banker XXXX XXXX to understand why I could not start an account online. She advised that address verification was required, so I supplied my driver 's license and Chase credit cards for ID and she went to open a checkings & a savings account. I offered my code that I had in email, but she said she could just use the offer in her system. I inquired if I could transfer the money from my existing credit union account ( which has been on file with Chase for almost a decade for use with paying off the credit cards I have with them ) and XXXX advised to do two transfers to avoid fraud flags/holds, one for {$7000.00} and one for {$8000.00}. I deposited {$25.00} in cash with a temporary card after making account elections with XXXX and went home.
I attempted to initiate a pull for funds from my credit union account to Chase, but the account was not showing in the external account sources for the new checking & savings accounts, so I added it on XX/XX/2019 and saw the verification deposits from Chase appear on the credit union account on XX/XX/2019. I entered in the amounts and it was added as an external account in the Chase UI. I then initiated a test pull from this account to Chase in the Chase UI for {$2000.00}. I received a call from JP MORGAN CHASE XXXX at XXXX EST from a fraud agent regarding the transaction. She advised she would have to contact the credit union to verify funds before the transfer could complete. I inquired if this was going to be a constant problem as the hassle would not be worthwhile every time I needed to make a deposit to get to the {$15000.00} threshold for the offer. She advised it may not be a problem, but couldn't guarantee anything.
The {$2000.00} pull from my credit union posted on XX/XX/2019. I called Chase at XXXX to speak with the Fraud department and identify what I needed to do to deposit another {$13000.00} into the savings account without wasting time with security problems sending money to a bank that was expecting it. The first agent I spoke with advised that any amount may be subject to a security audit, so I asked about canceling the account. I was transferred to another agent who said she needed to speak with someone in the Fraud group about the account as she couldn't cancel it with an open case on it. I was transferred back to the Fraud group and asked to verify my information. I requested a manager as I had already performed that task and was transferred to a senior agent. I asked again for a manager and was transferred to a team lead named XXXX (? ). I asked again for a manager and was transferred to a voice menu that stated my calls would no longer be accepted by Chase and gave an option ( 1 ) for leaving a voicemail.
Company Response: Closed with explanation
2019-03-16
Newark, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: On or about XX/XX/XXXX, I received XXXX XXXX on my right XXXX to repair XXXX XXXX and XXXX. Shortly thereafter, on or ab out XX/XX/XXXX, I was admitted into the XXXX XXXX XXXX XXXX XXXX after experiencing XXXX related issues. I was placed in the intensive care unit for a number a days and thereafter, released from the hospital. Thereafter, on or about XX/XX/XXXX, I was wrongfully terminated from my place of employment that I held for approximately ten years.
After experiencing three major life-changing experiences and being unemployed, I continued to make my mortgage payments via my personal savings. Thereafter, I requested assistance from then Washington Mutual, which was later purchased by JP Morgan Chase Bank and or Chase Home Financing all to no avail. I was instructed to continue making my mortgage payments and received absolutely no assistance from either bank! Thereafter, I learned that Chase Bank and or Chase Home financing signed a " Servicer Participation Agreement for the Home Affordable Modification Program '' ( " the HARP contract '' ) on XX/XX/XXXX with XXXX XXXX ( see-attached document labeled exhibit A ) on information and belief Chase Home Finance, LLC also signed a HAMP contract with XXXX XXXX on XX/XX/XXXX.
With this newfound knowledge, I demand assistance from JP Morgan Chase Bank and or Chase Home Finance with negative results. Over 95 % of the time I attempted to contact Chase by telephone, I faced long periods of holding time and whenever I attempted to leave a message with their assigned representative, the service providers mailbox would inform me that it was " full '' and can not accept any messages. In addition, Chase routinely gave false statements by stating that my documents were never received, but failed to specify what documents.
Chase Home Finance stated in a letter to Plaintiff, " A review of our records indicates that Chase made numerous, unsuccessful contact attempts in order to try and facilitate a short sale. '' However, Plaintiff taped recordings tells a different story. The recordings shows Chase Home Finance had Plaintiffs correct telephone number, but intentionally and deliberately called the wrong number to prevent Plaintiff from receiving any assistance.
Their criminal practice carried on routinely and I submitted overwhelming documents and taped telephone conversations to prove that Chase Bank intentionally and deliberately failed to assist me. They continuously and repeatedly lied by alleging they did not receive any of the my documents TO AVOID PROVIDING THE ME WITH ANY RELIEF OR APPROVE A SHORT SALE BECAUSE SERVICING THE MORTGAGE WAS MORE LUCRATIVE TO THEM THAN PROVIDING ME WITH ANY RELIEF.
JP Morgan Chase and/or Chase Home Finance are intentionally ignoring a grave fact that I sent the requested documents and they INTENTIONALLY LIED by stating that they never received my documents. As a direct result, I was forced into bankruptcy, my property went into foreclosure and my requests for assistance were denied for alleged insufficient documentation. Although, I have records to disprove their false statements and prove that the documents were sent to the defendants via certified mail RR, express mail, postal mail and facsimile ( Please see attached ).
Chase Home Finance also state in their letter to Plaintiff, " Indications are that the property is fire damaged. '' Plaintiff vehemently disputed defendants false accusations and obtained a letter from the City of XXXX, New Jersey Fire Chief XXXX XXXX. In his letter ( See attached ) to Chief XXXX XXXX, Chief XXXX states that there have been no responses to the property in question during the periods I owned the property. In addition, Plaintiff took numerous photographs of the property, which clearly showed that there is absolutely no evidence of fire damage.
Continuing with their misconduct, Chase called me at my home telephone number and left a message on the evening prior to the short-sale. At XXXX, XXXX XXXX ( phonetic ) of Chase Home Finance called from telephone No. XXXX and left a message on my voicemail stating that the short sale would be declined due to insufficient documentations that were never submitted. Plaintiff sent the documents via certified mail, express mail & facsimile. ( Please see attached receipts ) Beginning in the XXXX of XXXX, the federal government instituted several measures to try to stabilize the housing and credit markets and assist troubled homeowners. In XX/XX/XXXX, the Emergency Economic Stabilization Act of 2008 ( EESA ) was passed to promote stability and liquidity in the financial system. Among other things, EESA authorized the Secretary of the Treasury to establish the Troubled Asset Relief Program ( TARP ). TARP funds were used, in part, to promote various mortgage loan modification programs.
These programs were, The Making Home Affordable ( MHA ) Program, Home Affordable Modification Program ( HAMP ), " The Home Price Decline Protection Incentives ( HPDP ) initiative, The Principal Reduction Alternative ( PRA ), The Home Affordable Unemployment Program ( UP ), The Home Affordable Foreclosure Alternatives Program ( HAFA ), The Second Lien Modification Program ( 2MP ), The FHA-HAMP Program, The Treasury/FHA Second-Lien Program ( FHA2LP ), The FHA Refinance for Borrowers with Negative Equity ( FHA Short Refinance ) Program, Housing Finance Agency Hardest Hit Fund ( HHF ) Despite the voluminous number of programs available, Chase Bank and or Chase Home Finance did not recommend nor offer any of the programs. Instead, they allowed me to go further into debt, foreclosure and then bankruptcy, while defendants continued profiting from servicing Plaintiffs mortgage and receiving credit from the United States Government.
Furthermore, Chase Home Finance states, " Chase did not receive the necessary documents in order to conduct a short sale review. '' Once again, Chase Home Finance intentionally and deliberately gave false statements in order to manipulate their requirements of the signed contract agreement with XXXX XXXX and other signed consent agreements with the United State government and the state of New Jersey. However, the facts will show that Chase Home Finance received their requested documents via express mail, certified mail and facsimile ( see attached documents ).
Chase Home Finance also state in their letter, " Indications are that the property is fire damaged. '' Once again, this is a false statement. Attached hereto is a letter ( See attached document ) from the City of XXXX, New Jersey Fire Chief XXXX XXXX to Fire Official XXXX XXXX. In his letter to Chief XXXX XXXX, Chief XXXX states that there have been no responses to the property in question during the periods I owned the property. More importantly, I have taken numerous photographs of the property, which clearly shows that there is absolutely no evidence of fire damage.
To make it appear as though they made an effort to provide me with relief, Chase Home Finance called me at my home telephone number and left a message on the evening prior to the short-sale. At XXXX, XXXX XXXX ( phonetic ) of Chase Home Finance called me from telephone No. XXXX left a message on my voicemail stating that the short sale would be declined due to insufficient documentations that were never submitted. However, Mrs. XXXX statement that documents were never submitted is contradicted by my attached documents that prove otherwise.
On or about XX/XX/XXXX, the City of XXXX, New Jersey adopted a vacant property registration ordinance in which they began charging fees to register vacant homes ( See attached ). Unbeknownst to me, I paid the City of XXXX {$500.00} for the first initial registration fee, and {$1500.00} for the second registration fee. ( See attached documents ).
On or about XX/XX/XXXX, I responded to City of XXXX, NJ, spoke with Mrs. XXXX XXXX XXXX, and advised her that I could no longer afford to make the vacant property registration payments. Mrs. XXXX advised me to submit my statements in a letter addressed to her and as she requested, the letter was sent to her via priority mail. On or about XX/XX/XXXX, I received an email from a City of XXXX, New Jersey official, XXXX XXXX from the Department of Economic Housing Development Department. Mr. XXXX wrote to enquire about my payment of the vacant property registration fee. ( See attached ) I responded to Mr. XXXX email ( See attached ) and advised Mr. XXXX of the following : Attached hereto is a copy of the letter I sent to your office via priority mail # XXXX dated XX/XX/XXXX. It is in response to a letter from your office dated XX/XX/XXXX. Thereafter, I receive a telephone call from your office stating that Chase Bank is responsible for making the vacant property payments and that I would be receiving a refund. Since then, I have NOT received a refund or call from your office in regards to my refund, except your email in regards to XXXX XXXX XXXX XXXX on or about XX/XX/XXXX.
I am XXXX and CAN NOT afford to make the payments, in addition, Chase Bank REFUSES to liquidate the property and they have refused to make the REQUIRED vacant property payments and somehow, your office is deciding to go after the XXXX person with NO FUNDS and Chase Bank has BILLIONS of dollars and refuses to pay!
Please help/assist me in resolving this matter because I can not afford these payments. In addition, I am anticipating a refund from your office, not a notice to payment with penalties.
Coincidently, Chase Bank released their lien to the property ( XXXX XXXX XXXX XXXX XXXX, NJ ) on or about XX/XX/XXXX, in order to avoid paying the City of XXXX, New Jersey the vacant Property registration fee. Unfortunately, I was not given notice from Chase Bank until AFTER XX/XX/XXXX.
Chase Bank is fully aware they are responsible for making the vacant property registration payment with the City of XXXX, New Jersey, however they intentionally failed to do so. I received numerous tickets on the property and made numerous court appearances because Chase Bank refused to maintain the property.
I filed a complaint with the Consumer Financial Protection Bureau, more succinctly on or about XX/XX/XXXX. ( See attached ) Chase Bank responded with THREE separate letters addressed to me, admitting they owed XXXX XXXX {$2000.00}. We previously agreed to reimburse you {$2000.00} for certain fees based on the receipts you submitted in XX/XX/XXXX. WE WERE RESPONSIBLE FOR ALL REGISTRATION PERIODS UNTIL THE LIEN WAS RELEASED.
Chase Bank requested that I sign a release agreement that did not include any reimbursement for my cost of cleaning up the debris, reimbursement for paid back taxes, reimbursement for travel & cost for several court appearances because Chase Bank refuse to maintain the property or have it secured, nor did the document have a date in which I would be paid for my cost, so I refused because Chase Bank was not negotiating in good faith.
On or about XX/XX/XXXX, I filed a Complaint, alleging various violations of New Jersey 's Consumer Fraud Act ( CFA ), which protects consumers from deceptive, false, or fraudulent business practices because Chase Bank refused to pay. The Complaint alleges that Defendants falsely, erroneously and deceptively, denied Plaintiff any relief with respect to his mortgage loan with the defendants. ( See attached ) Chase Bank responded by lying to the court and denying owing me any monies. ( See attached brief by Chase Bank outside attorneys ) Chase Bank denied owing me the money for the vacant property registration fees and they denied having a responsibility to provide me with any relief with my property DESPITE SIGNING CONSENT AGREEMENTS WITH THE FEDERAL AND STATE GOVERNMENTS STATING THAT THEY WOULD PROVIDE HOMEOWNERS LIKE MYSELF RELIEF! INSTEAD, CHASE BANK CHOSE TO INTENTIONALLY, WILLFULLY & KNOWINGLY LIE IN A SUPERIOR COURT OF NEW JERSEY.
Furthermore, there is no right to a loan modification under New Jersey Law and a servicer can not be compelled to accept a short sale. The crux of Plaintiffs Complaint appears to be loss mitigation. It is well accepted that " there is no right to a loan modification under New Jersey law. '' Plaintiff also claims that Chase should be required to reimburse him for fees he paid to the City of XXXX for Vacant Property Registration and expenses paid to have the Property secured and debris removed. See Complaint, Prayer for Relief 6-7. However, Plaintiff entirely fails to present a cognizant basis as to why Chase should be responsible for these fees.
Furthermore, there is no right to a loan modification under New Jersey Law and a servicer can not be compelled to accept a short sale. The crux of Plaintiffs Complaint appears to be loss mitigation. It is well-accepted that " there is no right to a loan modification under New Jersey law. '' The Banks Unfair, Deceptive, and Unlawful Loan Modification and Loss Mitigation Processes Under the States consumer protection laws, Chase Bank is prohibited from engaging in unfair or deceptive practices with respect to consumers.
Pursuant to HUD regulations and FHA guidance, FHA-approved mortgage lenders and their servicers are required to engage in loss-mitigation efforts to avoid the foreclosure of HUD-insured mortgages. E.g., 24 C.F.R. 203.500 et seq. ; Mortgagee Letter 2008-07 ( Treble Damages for Failure to Engage in Loss Mitigation ) ( XXXX XXXX, XXXX ) ; Mortgagee Letter 1996-25 ( Existing Alternatives to Foreclosure -- Loss Mitigation ) ( XX/XX/XXXX ). Thus, when acting as a servicer, Chase Bank was required to refrain from foreclosing on any FHA insured mortgage where a default could be addressed by modifying the terms of the mortgage or other less-costly alternatives to foreclosure were available.
Under the Treasurys various rescue and stimulus programs, Chase Bank received monetary incentives from the Federal government in exchange for the commitment to make efforts to modify defaulting borrowers residential mortgages. See, e.g., Making Home Affordable Handbook v.1.0, ch. 13 ( Incentive Compensation ) ( XXXX XXXX, XXXX ). Under the programs, Chase Bank agreed to fulfill requirements set forth in program guidelines and servicer participation agreements.
Chase Bank regularly conducts or manages loan modifications on behalf of the entities that hold the loans and mortgages and that hired the Banks as servicers. In the course of their servicing and oversight of mortgage loans, Chase Bank violated federal laws, program requirements and contractual requirements governing loss mitigation.
Chase Bank attorneys statements in the briefs to the Superior Court of New Jersey Plaintiff also claims that Chase should be required to reimburse him for fees he paid to the City of XXXX for Vacant Property Registration and expenses paid to have the Property secured and debris removed. See Complaint, Prayer for Relief 6-7. However, Plaintiff entirely fails to present a cognizant basis as to why Chase should be responsible for these fees.
In no event shall JPMC or XXXX request or require any borrower to execute a waiver of any claims against JPMC or XXXX ( including any agent of JPMC or XXXX ) in connection with any payment or Foreclosure Prevention assistance provided pursuant to paragraphs 3 or 4 of this Order. However, nothing herein shall operate to bar JPMC or XXXX from asserting in the future in any separate litigation, or as part of a settlement related to JPMCs or XXXX XXXX foreclosure and servicing practices, any right that may exist under applicable law to offset the amounts received by a borrower through the distribution process set forth above. Nothing herein shall operate to amend or modify in any respect any preexisting settlement between JPMC, XXXX, or an affiliate of either and a borrower in the In-Scope Borrower Population. By Order of the Board of Governors.
Loss Mitigation Requirements.
SERVICER SHALL BE REQUIRED TO NOTIFY POTENTIALLY ELIGIBLE BORROWERS OF CURRENTLY AVAILABLE LOSS MITIGATION OPTIONS PRIOR TO FORECLOSURE REFERRAL. Upon the timely receipt of a complete loan modification application, Servicer shall evaluate borrowers for all available loan modification options for which they are eligible prior to referring a borrower to foreclosure and shall facilitate the submission and review of loss mitigation applications. The foregoing notwithstanding, Servicer shall have no obligation to solicit borrowers who are in bankruptcy.
Servicer shall offer and facilitate loan modifications for borrowers rather than initiate foreclosure when such loan modifications for which they are eligible are net present value ( NPV ) positive and meet other investor, guarantor, insurer and program requirements.
As indicated in paragraph I.A.18, Servicer shall send a statement to the borrower outlining loss mitigation efforts undertaken with respect to the borrower prior to foreclosure referral. If no loss mitigation efforts were offered or undertaken, Servicer shall state whether it contacted or attempted to contact the borrower and, if applicable, why the borrower was ineligible for a loan modification or other loss mitigation options.
Servicer shall ensure timely and accurate communication of or access to relevant loss mitigation status and changes in status to its foreclosure attorneys, bankruptcy attorneys and foreclosure trustees and, where applicable, to court-mandated mediators.
Single Point of Contact 4. The SPOC SHALL, at a minimum, provide the following services to borrowers : a. Contact borrower and introduce himself/herself as the borrowers SPOC ; b. Explain programs for which the borrower is eligible ; c. Explain the requirements of the programs for which the borrower is eligible ; d. Explain program documentation requirements ; e. Provide basic information about the status of borrowers account, including pending loan modification applications, other loss mitigation alternatives, and foreclosure activity ; f. Notify borrower of missing documents and provide an address or electronic means for submission of documents by borrower in order to complete the loan modification application ; g. Communicate Servicers decision regarding loan modification applications and other loss mitigation alternatives to borrower in writing ; h. Assist the borrower in pursuing alternative non-foreclosure options upon denial of a loan modification ; i. If a loan modification is approved, call borrower to explain the program ; j. Provide information regarding credit counseling where necessary ; k. Help to clear for borrower any internal processing requirements ; and l. Have access to individuals with the ability to stop foreclosure proceedings when necessary to comply with the MHA Program or this Agreement.
The SPOC shall remain assigned to borrowers account and available to borrower until such time as Servicer determines in good faith that all loss mitigation options have been exhausted, borrowers account becomes current or, in the case of a borrower in bankruptcy, the borrower has exhausted all loss mitigation options for which the borrower is potentially eligible and has applied.
Servicer shall ensure that a SPOC can refer and transfer a borrower to an appropriate supervisor upon request of the borrower.
Servicer shall ensure that relevant records relating to borrowers account are promptly available to the borrowers SPOC, so that the SPOC can timely, adequately and accurately inform the borrower of the current status of loss mitigation, loan modification, and foreclosure activities.
Servicer shall designate one or more management level employees to be the primary contact for the Attorneys General, state financial regulators, the Executive Office of U.S. Trustee, each regional office of the U.S. Trustee, and federal regulators for communication regarding complaints and inquiries from individual borrowers who are in default and/or have applied for loan modifications. Servicer shall provide a written acknowledgment to all such inquiries within 10 business days. Servicer shall provide a substantive written response to all such inquiries within 30 days. Servicer shall provide relevant loan information to borrower and to Attorneys General, state financial regulators, federal regulators, the Executive Office of the U.S. Trustee, and each U.S. Trustee upon written request and if properly authorized. A written complaint filed by a borrower and forwarded by a state attorney general or financial regulatory agency to Servicer shall be deemed to have proper authorization.
Servicer shall establish and make available to Chapter XXXX trustees a toll-free number staffed by persons trained in bankruptcy to respond to inquiries from Chapter XXXX trustees.
Servicer shall consider partnering with third parties, including national chain retailers, and shall consider the use of select bank branches affiliated with Servicer, to set up programs to allow borrowers to copy, fax, scan, transmit by overnight delivery, or mail or email documents to Servicer free of charge.
Development of Loan Portals.
1. Servicer shall develop or contract with a third-party vendor to develop an online portal linked to Servicers primary servicing system where borrowers can check, at no cost, the status of their first lien loan modifications.
2. Servicer shall design portals that may, among other things : a. Enable borrowers to submit documents electronically ; b. Provide an electronic receipt for any documents submitted ; Provide information and eligibility factors for proprietary loan modification and other loss mitigation programs ; and c. Permit Servicer to communicate with borrowers to satisfy any written communications required to be provided by Servicer, if borrowers submit documents electronically.
3. Servicer shall participate in the development and implementation of a neutral, nationwide loan portal system linked to Servicers primary servicing system, such as Hope LoanPort to enhance communications with housing counselors, including using the technology used for the Borrower Portal, and containing similar features to the Borrower Portal.
4. Servicer shall update the status of each pending loan modification on these portals at least every 10 business days and ensure that each portal is updated on such a schedule as to maintain consistency.
Loan Modification Timelines.
1. Servicer shall provide written acknowledgement of the receipt of documentation submitted by the borrower in connection with a first lien loan modification application within 3 business days. In its initial acknowledgment, Servicer shall briefly describe the loan modification process and identify deadlines and expiration dates for submitted documents.
2. Servicer shall notify borrower of any known deficiency in borrowers initial submission of information, no later than 5 business days after receipt, including any missing information or documentation required for the loan modification to be considered complete.
3. Subject to section IV.B, Servicer shall afford borrower 30 days from the date of Servicers notification of any missing information or documentation to supplement borrowers submission of information prior to making a determination on whether or not to grant an initial loan modification.
4. Servicer shall review the complete first lien loan modification application submitted by borrower and shall determine the disposition of borrowers trial or preliminary loan modification request no later than 30 days after receipt of the complete loan modification application, absent compelling circumstances beyond Servicers control.
5. Servicer shall implement processes to ensure that second lien loan modification requests are evaluated on a timely basis. When a borrower qualifies for a second lien loan modification after a first lien loan modification in accordance with Section 2.c.i of the General Framework for Consumer Relief Provisions, the Servicer of the second lien loan shall ( absent compelling circumstances beyond Servicers control ) send loan modification documents to borrower no later than 45 days after the Servicer receives official notification of the successful completion of the related first lien loan modification and the essential terms.
6. For all proprietary first lien loan modification programs, Servicer shall allow properly borrower financials to be used for 90 days from the date the documents are received, unless Servicer learns that there has been a material change in circumstances or unless investor requirements mandate a shorter time frame.
Independent Evaluation of First Lien Loan Modification Denials.
Except when evaluated as provided in paragraphs IV.B.8 or IV.B.9, Servicers initial denial of an eligible borrowers request for first lien loan modification following the submission of a complete loan modification application shall be subject to an independent evaluation. Such evaluation shall be performed by an independent entity or a different employee who has not been involved with the particular loan modification.
Servicer shall not, in the ordinary course, require a borrower to waive or release claims and defenses as a condition of approval for a loan modification program or other loss mitigation relief. However, nothing herein shall preclude Servicer from requiring a waiver or release of claims and defenses with respect to a loan modification offered in connection with the resolution of a contested claim, when the borrower would not otherwise be qualified for the loan modification under existing Servicer programs.
Short Sales 1. Servicer shall make publicly available information on general requirements for the short sale process.
2. Servicer shall consider appropriate monetary incentives to underwater borrowers to facilitate short sale options.
3. Servicer shall develop a cooperative short sale process, which allows the borrower the opportunity to engage with Servicer to pursue a short sale evaluation prior to putting home on the market.
4. Servicer shall send written confirmation of the borrowers first request for a short sale to the borrower or his or her agent within 10 business days of receipt of the request and proper written authorization from the borrower allowing Servicer to communicate with the borrowers agent. The confirmation shall include basic information about the short sale process and Servicers requirements, and will state clearly and conspicuously that the Servicer may demand a deficiency payment if such deficiency claim is permitted by applicable law.
5. Servicer shall send borrower at borrowers address of record or to borrowers agent timely written notice of any missing required documents for consideration of short sale within 30 days of receiving borrowers request for a short sale.
6. Servicer shall review the short sale request submitted by borrower and communicate the disposition of borrowers request no later than 30 days after receipt of all required information and third-party consents.
7. If the short sale request is accepted, Servicer shall contemporaneously notify the borrower whether Servicer or investor will demand a deficiency payment or related cash contribution and the approximate amount of that deficiency, if such deficiency obligation is permitted by applicable law. If the short sale request is denied, Servicer shall provide reasons for the denial in the written notice. If Servicer waives a deficiency claim, it shall not sell or transfer such claim to a third-party debt collector or debt buyer for collection.
Servicer shall develop and implement policies and procedures to ensure that REO properties do not become blighted.
E. Potential Violations and Right to Cure 1. A Potential Violation of this Consent Judgment occurs if the Servicer has exceeded the Threshold Error Rate set for a Metric in a given Quarter. In the event of a Potential Violation, Servicer shall meet and confer with the Monitoring Committee within 15 days of the Quarterly Report or Monitor Report indicating such Potential Violation.
2. Servicer shall have a right to cure any Potential Violation.
3. Subject to Section E.4, a Potential Violation is cured if ( a ) a corrective action plan approved by the Monitor ( the Corrective Action Plan ) is determined by the Monitor to have been satisfactorily completed in accordance with the terms thereof ; and ( b ) a Quarterly Report covering the Cure Period reflects that the Threshold Error Rate has not been exceeded with respect to the same Metric and the Monitor confirms the accuracy of said report using his or her ordinary testing procedures. The Cure Period shall be the first full quarter after completion of the Corrective Action Plan or, if the completion of the Corrective Action Plan occurs within the first month of a Quarter and if the Monitor determines that there is sufficient time remaining, the period between completion of the Corrective Action Plan and the end of that Quarter.
4. If after Servicer cures a Potential Violation pursuant to the previous section, another violation occurs with respect to the same Metric, then the second Potential Violation shall immediately constitute an uncured violation for purposes of Section J.3, provided, however, that such second Potential Violation occurs in either the Cure Period or the quarter immediately following the Cure Period.
5. In addition to the Servicers obligation to cure a Potential Violation through the Corrective Action Plan, Servicer must remediate any material harm to particular borrowers identified through work conducted under the Work Plan. In the event that a Servicer has a Potential Violation that so far exceeds the Threshold Error Rate for a metric that the Monitor concludes that the error is widespread, Servicer shall, under the supervision of the Monitor, identify other borrowers who may have been harmed by such noncompliance and remediate all such harms to the extent that the harm has not been otherwise remediated.
In conclusion, Chase Bank and or Chase Home Finance has breached their contract with me, violated the terms of their various signed consent decrees with the United States and state governments and intentionally drove me into foreclosure and bankruptcy because it was more lucrative for me to fail than to provide me with any relief.
JP Morgan Chase Bank sent me THREE SEPARATE letters admitting that they owe me the money for the vacant property registration and refuse to reimburse me for the back taxes, clean up & multiple court appearances. Thereafter, they hired outside attorneys to lie for them in the Superior Court of New Jersey and state that they do not owe me any money for vacant property fees and they do not have to reimburse me for any of my cost and expense. JP Morgan Chase Bank auctions are criminal!
I believe I have provided overwhelming documents that proves ; Chase Bank received ALL of my requested documents and they intentionally lied and ignored my repeated request for assistance because they knew they were going to be compensated by servicing the loan AND receiving credits from the federal government.
I am requesting full reimbursement and to be made whole for the following reason : 1. Full reimbursement for vacant property fees 2. Full reimbursement for paid taxes/back taxes 3. Full reimbursement for court appearances and parking 4. Pain & Suffering 5 Intentional infliction of emotional distress 6. Negligent infliction of emotional distress 7. Committing malice in their wrongful conduct 8. Breach of Contract 9. Lost of Property
Company Response: Closed with explanation
2019-03-16
Burbank, CA
Problem caused by your funds being low
Checking or savings account: Checking account
Non-sufficient funds and associated fees
Company Response: Closed with monetary relief
2019-03-16
GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I bought my property in XXXX XXXX. The originator of the loan was XXXX XXXX XXXX and the loan was provided by XXXX XXXX XXXX. The loan was broken into two 80/20. The loan officer at the time illustrated to me that i was getting into a 30year mortgage with no prepayment penalty after 3years of no delinquent payments. My prime concern then was to be able to make accelerated payments when possible.The loan was then distributed to two different sevicers : XXXX XXXX who later transfered it to chase and XXXX XXXX.Chase took over the 20 % part of the loan and forwarded to me a welcome letter in which they failed to mention the maturity date and also continue to not mention it in any of my billing statements for 14and half years ; it was not until last XXXX they conveniently sent me a reminder of the balloon payment and maturity date. The servicer of the 80 % loan always included the maturity date on every bill which continue to reinforce to me that i was in a 30 year mortgage. Mind you i had no reason to believe that one lender could package one loan with different maturity dates without explicitly stating so to the borrower and there was no addendum to the contract.This reminder caught me by surprise as i had no reason to initially believe that a loan been provided by one bank with emphasis on 30-year maturity date will end up been just for the 80 % portion of the loan and the 20 % term was of a different date. The front cover of the loan clearly stated 360-months, this cover also included the 20-percent portion of the loan and there is no where on that form where the 20 % was designated to be a 180-months loan, and throughout the term of the 15-years period i was not reminded of the balloon payments due in XX/XX/XXXX. I was reminded of this in XXXX of last year that my balloon payment is becoming due in may.Upon closer observation of the contract I detected in fine-print the 15-year maturity date which only appears twice in the whole 40 something page contract. And ever since i have been getting different information from representatives of Chase bank about the maturity date of my loan because on their system the front part of the loan is what is displayed, i was even sent an amortization papers stating XXXX as the maturity date, which is whats on the front cover of both loans. So if their own representative can be confused about the maturity date, you can see why i was too.
I have been paying my monthly payments on time for the last 15 years. I personnaly feel this is a predatory lending practice. Up to date i have paid close to 60,000 dollars from the initial borrowings of XXXX.And the only principal deducted was a little less than 4,000 dollars bringing my balloon payments to XXXX. This might as well be an interest only loan.
I sincerely hope your input and service will able to iron out a reasonable resolution to this complaint. I will upload supporting documentation to help you make a judicious advocacy on my behalf.
Company Response: Closed with explanation
2019-03-16
Saugatuck, CT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation