JPMORGAN CHASE CO.

2019-03-25

Henderson, NV

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Closed with explanation

Timely Response

2019-03-25

Northbrook, IL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-25

Bronx, NY

Fraud or scam

Money transfer, virtual currency, or money service: International money transfer

Complaint: On XX/XX/XXXX I went to Chase Bank two-wire {$3000.00} dollars to XXXX the teller was there she made so much mistake with sending off the money she finally send off the money I did not know the money had to go through XXXX XXXX to get to XXXX inXXXX when I went to XXXX in XX/XX/XXXX and when to XXXX XXXX XXXX in XXXX I realized the money was not there I called Chase Bank from the manager Office from the bank in XXXX upon calling Chase Bank they said it was some kind of mix-up the money was in the hair when I came up now I go to the bank they said the money is not there I've been going through the running around Chase told me to call her XXXX I call real XXXX XXXX XXXX said they trying to get to XXXX XXXX not responding iqor XXXX XXXX said XXXX XXXX never send them no information no nothing Chase told me they're not responsible for my money they don't want to have anything to do with me XXXX XXXX don't want to have anything to do with me XXXX XXXX XXXX in XXXX said the money is not there I want my money the teller from Chase Bank they fired her I don't know what's going on I don't know what's going on I just want my money Chase Banks manager said they don't have the money it's between XXXX XXXX and XXXX the money is messing. You said if it's the best bet he think is XXXX XXXX. Chase Bank customer representative they call me they said they can not do anything to help me they was so rude to me and nasty to me on the phone.
Company Response: Closed with explanation

Timely Response

2019-03-25

Red Bank, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-25

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-03-24

Plano, TX

Problem with a company's investigation into an existing issue

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Was not notified of investigation status or results
Company Response: Closed with explanation

Timely Response

2019-03-24

Rncho Domingz, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: On XX/XX/XXXX, I was fraudulently charged {$210.00} by " XXXX * XXXX. '' I informed Chase of the charge, and they reversed the charge and issued me a new card number. However, on XX/XX/XXXX, Chase re-charged me for {$210.00}. I called Chase 's fraud department on XX/XX/XXXX who informed me that " XXXX * XXXX '' provided proof of purchase of an " oil pastel. '' Chase requested that I provide " proof '' that I did not make this purchase, so I provided an Identity Theft Report from the FTC and awaited follow-up. On XX/XX/XXXX, I received written correspondence from Chase that they still believe the charge from " XXXX * XXXX '' is valid. I have called and left messages at " Senior Specialist '' XXXX 's number without response. Despite repeated attempts at informing Chase that I did not initiate or approve of this charge, they are still billing me for it.
Company Response: Closed with explanation

Timely Response

2019-03-24

Blackbird, DE

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: This issue has been happening during last two months for at least 11 times. My credit card is the Chase Sapphire Reserve, whose annual fee is {$390.00}. The first time when I used it is in the XXXX Airport in the XXXX XXXX Koisk, I was trying to pay the luggage fee, I tried at least 10 times and even the XXXX XXXX service representative also helped me to go through, but still have problem to pay. It took me 20 minutes and I have to use another card and it works. Since the Reserve have 3 % cash back for traveling, but it doesnt work in Ariport, very weird and I feel Chase is pretended for me to not use in the 3 % category transaction. This issue also happened when I was trying to use in my local ice cream shop and even buying a French Fries, all happen in the 3 % category transaction. Since I can still use it for the other places and doesnt have this issue. Sometimes it shows a processing error and when I used another card, there is absolutely no issue at all. I feel so disappointed and frustrated since I paid {$390.00} per year but I even couldnt successfully buy an ice cream or fries in local stores. This card is always my top credit card in my wallet and sometimes I only carried this card in my wallet. Since this card cant go through, I even have no way to buy food! The {$390.00} annual fee doesnt worth its value. I think Chase is cheated on me even for its very basic value/function. I questioned that if I paid {$390.00} per year but cant even use my card successfully, this doesnt make any sense. Another thing is : the Chases customer service is soo poor, I wait for 12 minutes to connect with a representive.
Company Response: Closed with explanation

Timely Response

2019-03-24

Reidsville, NC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-03-24

Fdl, WI

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief

Timely Response

2019-03-24

Alameda, CA

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Company Response: Closed with explanation

Timely Response

2019-03-23

Golden Gate, FL

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with explanation

Timely Response

2019-03-23

Stkn, CA

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-03-23

Sherman Oaks, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-03-23

Fort Pierce, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with non-monetary relief

Timely Response

2019-03-23

Sherman Oaks, CA

Fraud or scam

Money transfer, virtual currency, or money service: Mobile or digital wallet

Company Response: Closed with monetary relief

Timely Response

2019-03-23

Spokane, WA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-03-23

Washington, DC

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Chase cardmember dispute services has failed to provide me the consumer protection expected after I suffered a fraudulent charge. The charge was fraught with issues, to include being overcharged for the service ( {$750.00} charge added to the bill over what was invoiced and signed for ), the service not being completed, and being charged for an item on the invoice that I never received ( the invoiced garage door opener motor. ) I provided Chase with texts and emails with the service provider that detailed my struggle to resolve the issue ( the merchant refused to address my concerns. ) I provided chase with a statement from a witness present during the service. I provided chase with a third party inspection that detailed the substandard and unsafe work performed and that corroborated that a major component invoiced ( the motor ) had not been installed. I provided chase with receipts from my having the substandard work repaired and a proper motor installed. Chase 's format reply to me was : " We reviewed the information available and found that you either received the services or the merchant made them available for your use. '' That's quite impossible. I neither received the proper invoiced items nor the proper service from the merchant, and nothing was " made available for my use. '' The merchant refused to return to my home even once to inspect the work performed nor address my concerns. He disappeared. My unaddressed emails to the merchant and the independent inspection clearly showed that. Chase chose to serve themselves and protect their bottom line rather than protect their customer. It has been an absolutely soul sucking situation to deal with a cheating unscrupulous merchant, but even worse to be so let down by my card company on whom I depended to shield me from such fraud when using their card. I attach below the following : -The original SIGNED invoice - The made up, UNSIGNED invoice the merchant provided after it was demanded he substantiate the up-charge. ( note lack of sign off for satisfactory completion of work! ) - The inspection letter from a professional in the same field of work - The invoice for the work I had to perform to correct the substandard installation by the disputed merchant - Payment receipt for correction work - Chase dispute reply letter Transaction posting date : XX/XX/2018 Amount : {$5100.00} Disputed amount : {$2500.00} Note that the disputed amount is only for the costs I incurred in correcting the situation. I did receive a door from the merchant ( that was damaged and improperly installed but I didn't seek return of those funds. ). Mine was a just complaint, supported completely with invoices, inspections and receipts. I have additional data, not included here in the interest of space and time, that I am happy to provide should anyone even care to ask.
Company Response: Closed with explanation

Timely Response

2019-03-23

Greensboro, NC

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: I negotiated a settlement with my Chase Credit card and I paid as agreed. They have no reneged on our agreement and are still showing a balance on this card. Ref # XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-03-23

NC

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: I recently was made aware of the following after I pulled my credit reports XX/XX/XXXX and realized I had identity theft again I reported it to all credit reporting agencies on XX/XX/XXXX And prior in XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX After researching to identify my thieves I received some documents from the city. Of XXXX XXXX XXXX clerk XXXX XXXX from the deeds and it had recorded the following loans paid off in XXXX Jpmorgan chase Manhatten loan for XXXX And two loans paid off at closing Trustees XXXX XXXX XXXX XXXX XXXX XXXX And a second loan paid off at closing Trustees XXXX XXXX XXXX XXXX XXXX I DID NOT AUTHORIZE these loans I have requested certified copies of all of these loans and transaction info Where and who received these loan monies dates Name of their bank The deed to this property was transferred to me in XX/XX/XXXX- via divorce settlement. No response from Jpmorgan chase Manhatten Also I believe that there were additional loans thru Jpmorgan chase. Without my consent On my properties at XXXX XXXX XXXX XXXX XXXX And XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-03-23

Anaheim, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: My debit card was lost/stolen. I have been waiting on my replacement since Monday. One rep told me 3 to 5 business days. I should mention that I take the bus and my work schedule combined with the general slowness/inefficiency of the bus makes it all but impossible for me to make it to a branch on time. I'm a temp so if I try to leave early, I'll be fired and replaced before I could make it to the bus stop. So I'm going days without access to my money, services and subscriptions linked to my card are going to stop once payments start getting rejected. Plenty of banks and credit unions can print a card same day or send replacement cards through higher priority mail. On my most recent trip to a branch, the bank employee wouldn't even look up the status of my card in the mail and just said to wait longer.
Company Response: Closed with explanation

Timely Response

2019-03-23

Soquel, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Chase has allowed merchants using cards that were closed for fraud to charge against my current account number. They failed to properly investigate fraudulent transactions. Made claims after getting statements in writing that there was nothing they could do as the window had expired. The reason the window of eligibility expired was due to their mishandling. I have submitted documents, spent well over 4 hours on the phone with completely inept personnel who simply repeated information in the face of overwhelming empirical data contradicting their statements. I have over {$2500.00} in charges that need to be removed from my account. These were made without my authorization on stolen cards or on cards that Chase had closed and replaced per their procedure. Their executive staff claims to investigate these issues, yet I have no way of contacting them. I am left with no recourse except for civil action.
Company Response: Closed with explanation

Timely Response

2019-03-23

Jupiter, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Complaint: i am file a complinat against jp morgan chase bank for file inaccurat report on my wife and my check account with the number isXXXX a account that we have has over a number of year. a credit agent XXXX consumer report agency XXXX XXXX XXXX XXXX fla.XXXX. the infomation that they release to the XXXX XXXX the decline based these factor on unacceptable bank account history and unacceptable bank account acivity. this is a critcal issue in a finacail live '' this a consequence. my wife and i never missed used any bank account please check with XXXX XXXX XXXX. there is evidence demonstrate how XXXX consumer report agency misrepresent customer account. this information is false and inaccurate that they has. and it need to be correct now. they just get sue for over XXXX XXXX by the government
Company Response: Closed with explanation

Timely Response

2019-03-23

Coconut Grove, FL

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: XX/XX/2019 This complaint is for Chase credit card I made a payment to my Chase credit card for {$300.00}, I Called the company to pay the remaining balance around {$800.00} I found out that Chase credit card company cancel the card Then Chase issue me a new card. After a few call to Chase credit card department, Chase again cancel me the card More calls about XXXX unresolved, I explain that I made a payment of {$300.00} And to have my card for use, But at that time they cancel the card again I made a payment of {$300.00} company did not comply to have my card back for use Im sending payment receipt for the amount of {$300.00} Chase continued asking to pay balance and I told then many many times that the remaining balance was to be paid, after I found out that they took the {$300.00} dollars but canceled the card They wanted the remaining balance paid and not let me use my credit card See payment to Chase credit card I have maintain a good payment history with chase as I have also bank account with chase for over 20 years I feel Chase has rip me off and has taken advantages I also explain to chase that I had family medical issue and that was the delay but payment where to be made but no positive results took {$300.00} payments and not credit card back
Company Response: Closed with explanation

Timely Response

2019-03-23

Jenners, PA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with explanation

Timely Response