JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 192
2019-05-03
Grosse Ile, MI
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Hi Someone ordered TV from XXXX using my chase freedom credit card for {$440.00}. I was working that day ( XXXX XX/XX/2019 ) and I received email that XXXX order is ready to pick up and than few minutes later about thanks for picking up the order. I looked in my XXXX app and was surprised someone ordered & picked up TV. I called chase bank right away and they acknowledged that it is Fraud and credited me the amount. However on XX/XX/XXXX they put the charge back stating that it was done from my XXXX account and I have history with the same merchant ( someone bought TV 2 years ago from my XXXX account in Texas, new card was sent to me than and I changed my XXXX password ) so it is not a Fraud and is a dispute. I called XXXX and they state it is a chase card issue, Chase says it is out of there hands, talk to XXXX. I feel like consumer is being hassled in this and no one wants to help.
Company Response: Closed with explanation
2019-05-03
Sarasota, FL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: On XX/XX/2019 Chase bank closed all of my credit accounts to include a personal and2 business credit cards. One of the representatives informed me it was due to my recent credit usage and lack of credit history. When I explained that my credit has not significantly changed since the first card was opened 12 months ago or in the 3 weeks since the most recent business card was opened, I was then informed that the accounts were due to information provided by law enforcement and the representative refused to provide further information.
At the time the accounts were closed there was almost {$15000.00} in my Chase Business checking and savings account, which is enough to pay all of the chase debts in full. Within the last 60 days, I have paid down around {$5000.00} to one of my Chase cards and have grossed over {$60000.00} through my Chase business and checking accounts. There is no reasoning why Chase could assume that I would be unable or unwilling to pay any of my debts. I feel it is a violation of the CARD act of 2009 to make a significant change to a credit card account such as close the account without 45 days notice and I feel it is a further violation of the Fair Credit Act to refuse to provide a detailed reason as to why a credit account or application was denied or closed.
Company Response: Closed with explanation
2019-05-03
Knoxville, AR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-03
Philatelic Center, CA
Managing an account
Checking or savings account: Other banking product or service
Funds not handled or disbursed as instructed
Complaint: I recently had a very unfavorable and sour experience with Chase Bank 's Services.
Here 's the story : 1. I wrote a check to a merchant from my Account # 1 2. While the check was still in transit, I called Chase and asked to make a stop payment on XX/XX/XXXX 3. I realized the Customer Care Agent made a mistake and put a stop payment on Account # 2 because the amount got debited from the Account # 1 4. I moved to California and I reached out to the Chase Branch location in XXXX and found out that the Customer Care Agent made the stop payment on the wrong account 5. I asked the case to be escalated. After a few days, I was told the case had been sent to Branch Escalations 6. Branch Escalations called and said they're trying to find call record of my conversation with the Customer Care Agent 7. Chase wasnt able to find that information, neither can they find the Agent that placed the Stop Payment on the wrong account 8. My Wife gets a call from Branch Escalations and they tell her that unfortunately they can not credit me the amount 9. I repeatedly try to call Branch Escalations and try to get hold of our case manager XXXX, who never responded to 10 voicemails I left for him over 7 days 10. I finally called Branch Escalations and spoke to another representative. He told me the same thing XXXX told my wife I am disappointed for various reasons- : 1. Chase cant find out the call recording when everytime I call in, the machine says, the call is being recorded.
2. Chase Customer Agent makes a mistake which cost me $ $ {$3.00}. Chase Branch Escalation says, because there is no evidence of whose mistake it is, they can not credit the amount to me.
If Chase can not find call trace of my conversation, whats the point of having Phone Banking?
If Chase cant find any history or employee information who made the stop payment, its Chase 's inability to run their business right.
At this point I am ready to stop doing business with Chase Bank because I have no faith in them. I cant believe Chase can put their customer 's first and acknowledge mistakes done. I do not wish to waste anymore time in the future with Chase who does not believe in justice and runs unethical business practices.
I do not feel my money is safe with them.
I have been a customer for over 8 years.
Branch Escalation Case : XXXX # XXXX PS : The merchant doesnt offer service cancellations, and once a check is processed, they have no returns.
Company Response: Closed with explanation
2019-05-03
Midwest City, OK
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-05-03
Brooklyn, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with customer service
Complaint: To : Costumer Financial Protection Bureau XX/XX/2019 URGENT From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX e-mail : XXXX Phone # XXXX This is report of harm, abuse and violation by Chase Credit Card.
I am victim of Case Credit Card. I have reported over the phone ( conversation recorded ) to Chase Credit Card unidentified charges to my account. Case Credit Card responded that this charges come out from subtracting one credit from another credit and received result of this subtracting Chase Credit Card applied as charges to my account. Case Credit Card begins charge interest from this alleged amount although I have requested correction or dispute.
Credits to account can be only subtracted from amount to pay. Subtraction one credit from another credit and result applying as charges to account is ridiculous. A asked over the phone ( conversation recorded ) to correct this issue numerous times without success.
Therefore I described this case by letter and submitted personally to Case Credit Card. Case Credit Card has refused to give me receipt on copy of this letter. I received finally receipt from other branch.
This case remains not resolved. Therefore I am asking Costumer Financial Protection Bureau for action.
Sincerely, XXXX XXXX
Company Response: Closed with explanation
2019-05-03
Superstition Mtn, AZ
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: On XX/XX/XXXX I used my Debit card for a {$5.00} transaction. My balance at the time of this transaction showed apx. {$23.00}.
The transaction was approved and the {$5.00} showed as a " pending '' amount and was subtracted from the available balance in my account.
The very next day I was charged an overdraft fee for this transaction of {$34.00}.
As I have stated in numerous discussions with Chase Bank customer service rep.,. if the money isn't available then the transaction can not be approved and processed, but in this instance, the {$5.00} was available therefore the transaction was approved and deducted from my available balance.
Chase Bank made over 6 BILLION DOLLARS in overdraft fees in XX/XX/XXXX alone because of their dishonest overdraft policy.
Company Response: Closed with monetary relief
2019-05-03
Manor, DE
Improper use of your report
Credit card or prepaid card: General-purpose credit card or charge card
Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief
2019-05-03
Albuquerque, NM
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-05-03
Tucson, AZ
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: IacceptedapromotionalofferonmyChaseSapphirecreditcard.Theofferwasfor15%creditbackifIusedmySapphirecreditcardonXXXXbyXX/XX/19.IbookedmyreservationonmySapphirecardandthetransactionfor{$840.00}postedonXX/XX/19.Icalledtofindoutwhenthecreditwouldpostandwastolditwouldtakeseveralbusinessdaysforthecredittopost.Icalledbackagainandadifferentrepresentativetoldmeitwouldtakeupto14businessdaystopost.Icalledafterthe14businessdayandtherepresentativeconfirmedImetthecriteriafortheofferandopenedanescalationticket.SheadvisedIcallbackin2-3businessdaystogetthefinalresolution.Icalledbackwithinthattimeframeandwastoldescalationtakeupto7businessdays.IcalledbackattheendoftheXX/XX/XXXXbusinessday(XX/XX/0219)andwastoldbytherepresentativetheescalationcouldtakeupto4weeks.Irequestedtospeakwithasupervisor.Thesupervisorstatedtheescalationshouldhavebeencompletedwithin7businessdays.Hecouldnotprovidemewitharesolutionand/ortimeframeforresolution.HecouldnottransfermetotheExecutiveofficeforfurtherreview.IcalledonXX/XX/19tospeakwiththeExecutiveOfficebutwastransferredmultipletimesandwasunsuccessfulinreachingtheExecutiveOffice.
Company Response: Closed with monetary relief
2019-05-03
Newark, CA
Overdraft, savings, or rewards features
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-05-03
Hamburg, NY
Managing the loan or lease
Vehicle loan or lease: Lease
Billing problem
Complaint: On XX/XX/XXXX at ~XXXX, I logged into my Chase Online account ( XXXX ) to make my XXXX lease payment which is normally due on the XXXX of each month. The Chase Online account dashboard reflected that my account was current and there was no payment due for XX/XX/XXXX. I could only assume that I had overpaid on a previous statement but I still contacted Chase XXXX XXXX XXXX via phone on XX/XX/XXXX at approximately XXXX EST. I spoke with a representative and explained that my online statement showed I did not owe a payment on XX/XX/XXXX. The representative confirmed that my account was current and there was no payment due by XX/XX/XXXX. After receiving confirmation online and over the phone, I could only assume that I had overpaid on the previous statement and did not make a payment before XX/XX/XXXX On XX/XX/XXXX at XXXX EST, I called Chase XXXX XXXX XXXX to inquire why they were reporting my lease account was reporting greater than 30 days past due. The representative explained that there was no payment made for the month of XXXX. I explained the circumstances above and he said the representative from the XX/XX/XXXX phone call only documented that I called with billing questions but provided no additional details about the conversation. I asked that the derogatory mark on my credit report be removed and he agreed to send me to a supervisor. I did agree to first make a payment totaling {$500.00} to bring my account current.
I again explained the circumstances of the XX/XX/XXXX conversation, this time with the supervisor ( description below ) : - I asked why the representative on XX/XX/XXXX did not document the details of the conversation ( i.e., that I asked if a payment was due by end of XXXX and she confirmed no payment was due ). She explained to me that the representative should have reviewed the account and notified me that the online statement was technically inaccurate and an accurate statement should be generated at some point after XX/XX/XXXX.
-The Supervisor told me a billing statement was delayed because I made my XXXX payment late on XX/XX/XXXX. I have been 7-10 days late in the past and never had a statement telling me no money was due.
- Even though the statement/rep told me no payment due, she said I was still responsible to make the payment despite the false information provided to me online/over the phone.
- Despite being told that it was not possible to access an accurate statement with dates/amounts due on XX/XX/XXXX, Chase retroactively uploaded a statement dated XX/XX/XXXX ( attached XXXX to my online account stating {$230.00} is due by XX/XX/XXXX. This is in direct conflict with what I was told on XX/XX/XXXX and by the supervisor on XX/XX/XXXX.
-I asked for the supervisor remove the derogatory mark to rectifiy the situation and she advised me she can not do that. She only offered to review the call and " coach '' the representative from XX/XX/XXXX if she had failed to properly review the account.
- I do not find this to be a satisfactory response. Although I do not think anyone intentionally lied to me, the facts remain that the representative confirmed no payment was due on XX/XX/XXXX, the online statement confirmed no payment was due on XX/XX/XXXX, and the supervisor on XX/XX/XXXX made statements that are in direct conflict that the system retroactively uploaded a statement backdated to XX/XX/XXXX. This last point I find particularity deceptive. I can't understand how the XXXX statement was not available to myself or the Chase representative on XX/XX/XXXX but I see a statement dated XX/XX/XXXX when I log in during the month of XX/XX/XXXX.
Company Response: Closed with non-monetary relief
2019-05-03
Concord, CA
Closing an account
Checking or savings account: Savings account
Funds not received from closed account
Company Response: Closed with explanation
2019-05-03
Addicks Barker, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Investigation took more than 30 days
Company Response: Closed with explanation
2019-05-03
Centerview, NC
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Problem lowering your monthly payments
Company Response: Closed with non-monetary relief
2019-05-02
Houston, TX
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with explanation
2019-05-02
Ridley Park, PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-05-02
Berwyn, IL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2019-05-02
La Fayette, IN
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with explanation
2019-05-02
Whittier, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-02
Lexington, KY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2019-05-02
Macungie, PA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with monetary relief
2019-05-02
Lompoc, CA
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2019-05-02
Kiryas Joel, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2019-05-02
Far Rockaway, NY
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Closed with explanation