JPMORGAN CHASE CO.

2019-05-28

Manhattan, NY

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-05-28

Orlando, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-28

Morgan Hill, CA

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-05-28

Harsens Is, MI

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: XX/XX/19 The following is a timeline of what transpired from XXXX XXXX present : I, XXXX XXXX was told in XXXX he was losing his job of almost 18 years with XXXX XXXX XXXX . XX/XX/XXXX was his last day. He was applying for jobs everywhere on different career job sites from XXXX. On XX/XX/XXXX, he was contact about a job with a company called XXXX XXXX XXXX XXXX XXXX XXXX as a XXXX/XXXX XXXX. They said they found his resume on the career job boards. He was interviewed over the phone by someone XXXX XXXX who was his " supervisor '' for the entire month. Email : XXXX Phone : XXXX. XXXX is the toll free company number he is given. He was told XXXX XXXX XXXX XXXX XXXX XXXX is based out of XXXX with their main headquarters in New York : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, NY. They said they had an office in Florida and they were expanding into Michigan and Texas and that he would be the first in Michigan. If he was found to be trustworthy and do a good job he would be the lead in Michigan. On XX/XX/XXXX, he signed an employment letter that they sent him accepting the position. The employment letter details compensation, commission and benefits. He is told he will be paid commission on everything he buys and ships so there is an incentive to buy and ship as much as possible. On XX/XX/XXXX he was given his first assignment to buy products from XXXX XXXX. He left my children 's spring concert in order to do it as soon as possible so they would be happy with his performance. He made an error and put it on our personal credit card. The next day he returned and re-purchased it with a Chase card he opened for this purpose to keep it separate for expenses etc. He was told he would put it on his card for 3 weeks ( probation ) while he proved himself to be trustworthy and then he would be given a corporate credit card to put the purchases on. He was given a XXXX XXXX account number to link to the Chase account to pay for the purchases : Account # XXXX. Routing # XXXX. Once the money was in his account and he paid the Chase balance and the balance said {$0.00} he would ship the products. Because the money would come in within hours and the Chase balance would clear to {$0.00}, he thought everything was legitimate. He speaks with or emails XXXX pretty much every day in XXXX. He continues buying and shipping using the same process above. From XX/XX/XXXX to XX/XX/XXXX there was 0 indication that there was a problem. During the course of the month he shipped approximately $ XXXX of XXXX XXXX Products are shipped to : XXXX XXXX XXXX XXXX XXXX XXXX. XXXX FL XXXX Approximately $ XXXX in products from XXXX XXXX are shipped to addresses in XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX he tried to purchase products at XXXX XXXX and the card is frozen for the amount of activity. On XX/XX/XXXX ( for the first time ) he sees a reversal of money for {$4100.00}. He contacts his supervisor XXXX who apologizes and tells him it is an error and she will get him a new account number. She send the same account number on XX/XX/XXXX. He responds and tells her that and there is no response. On XX/XX/XXXX, he goes into a local Chase bank to find out what is going on with the accounts. They try to use the XXXX XXXX account and tell him that it is invalid/closed. He tries contacting the company again that day and for the first time in almost a month they do not answer or return the calls. On XX/XX/XXXX he files a police report and a report with the FBI. On XX/XX/XXXX he goes into a local FBI agent XXXX XXXX. XXXX XXXX. He also files a fraud alert with the credit agencies and chase bank. We send an email to a VP of Chase bank ( fraud dept ) to share what happened. I have not heard back from him so I am not certain if he will be the contact for this. We have not heard from anyone at Chase yet : XXXX Since last week and this week more money is being reversed. The grand total is $ XXXX between products and shipping. We have contacted XXXX XXXX corporate and local to try and stop this from happening again. He called Florida and was told he could not file a police report because we are in Michigan. On XX/XX/XXXX, I was able to reach XXXX who is in the Chase Fraud Department. He said he was flagging the transactions as fraud and issuing a temporary credit while they investigate. His number is XXXX. Ex : XXXX. His bosss email is XXXX. I was asked to forward all the documentation to his boss. On XX/XX/XXXX the local police gave us their report classifying this as fraud. We forwarded that documentation to Chase. On XX/XX/XXXX, XXXX/Chase called and said he felt terrible and was sick about it. That his superiors classified it as fraud but are holding us responsible for all $ XXXX, that we can not appeal and our only option was to get a lawyer. Thanks so much for your time and help, XXXX & XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-05-28

Lk Buena Vis, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On the Thursday of XX/XX/XXXX, I walked into my local Chase Bank to open a checking account. I was receiving money from my grandfather who was helping me with paying rent. The fastest way to get the money was if opening a bank account at the same bank he uses. I was assisted by a service rep who was very disingenuous about our exchange. I felt as if she didn't truly care about me as a new customer because of me just waking up to get to the bank. I informed them that soon i will be changing my main bank to them and they seemed ecstatic. To open the bank account they required a min deposit of XXXX dollars. I went to the ATM to withdraw the amount incurring a fee to my other account. Everything was fine and everything was set up. When the XXXX dollar amount hit my account a couple hours later, I knew it would be an issue. I didn't have a debit card physically but I knew i could verify my ID if anything came up as suspicious. I was running late so I went to another Chase bank A little further from my house, near my job to withdraw partial of the total amount. XXXX dollars. The teller first told me it would be fine that I would be able to receive my money. Then, he took quite a long time typing at the computer. I informed him that my grandfather was sending money for bills. He said everything was fine but called the bank manager over. The bank manager asked for another ID form so i gave him debit card. Now after another 10 mins and I am actually late for work, he tells me it is denying my withdraw, I didn't understand. The manager then informed me that I would be able to tomorrow around XXXX. I took the answer and went on my business. Later on around XXXX that day I looked into the account to make sure everything was still okay. Online banking said my account has been suspended and to call a number to reinstate it. After calling that number and verifying my ID the associate told me that my account is being looked at for fraud. Something I knew was possible and that I was told would be easily solved. After being cold transferred to the fraud department, re-verifying my ID i was told by someone who could not articulate in English that my account has been closed and began to read me a jargon about what will happen next. It is now the XXXX of XXXX my account is closed, I don't know what happened to my XXXX dollars plus my XXXX dollar deposit and my bills are already 3 days overdue incurring late fees. I feel robbed of my that is rightfully mine and feel as if the bank does not care about my current situation. They cared enough that I opened an account with them but not enough to tell me where my money is and help a new account holder.
Company Response: Closed with explanation

Timely Response

2019-05-28

Eldorado, WI

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: I, XXXX XXXX HAVE BEEN FRAUDED SEVERAL TIMES FROM 2 COMPANIES. ON XX/XX/XXXX XXXX XXXX XXXX TOOK {$2900.00} FROM MY MASTERCARD XXXX AND ON XXXX ANOTHER {$1900.00} FROM MY VISA CARD XXXX. THIS COMPANY TOOK ADVANTAGE OF A SENIOR CITIZEN AND DID ABSOLUTELY NOTHING AND REFUSED TO REFUND ME MY MONEY..A COMPANY CALLED XXXX XXXX XXXX TO {$1400.00} ON XX/XX/XXXX FROM MY CHASE MASTERCARD XXXX THEY DID THE SAME THING.
Company Response: Closed with explanation

Timely Response

2019-05-28

Las Vegas, NV

Fraud or scam

Money transfer, virtual currency, or money service: Virtual currency

Complaint: I found a listing on XXXX for a XXXX XXXX. I contacted the seller and was asked to pay through XXXX. I agreed after receiving an invoice to send the payment through XXXX. I sent the {$200.00} dollars and shortly after was blocked on XXXX and the phone number I was given to communicate with. That same phone number was used to send the money through XXXX along with multiple emails and accounts.
Company Response: Closed with explanation

Timely Response

2019-05-28

TX

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: On XX/XX/2019 Chase Bank closed account without reason or warning. Positive balances and have had accounts over 10 year period.
Company Response: Closed with explanation

Timely Response

2019-05-28

IL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: Sometime on the night of XX/XX/XXXX or early XX/XX/XXXX my debit card was stolen. The next morning I woke up to alerts from my bank app relating to transactions and ATM withdrawals that had occurred that morning. I immediately called the bank ( at XXXX XXXX CT ), notified them that any transactions from that account that day were fraudulent, and to block the card. The bank temporarily credited some of the charges, but not all, and turned the card off at XXXX XXXX CT ( I have email confirmation of this ). A couple days later on XX/XX/XXXX, I went into a Chase branch to figure out why only some of the charges had been credited. The personal banker there informed me that whoever took the initial call missed some of the charges and it seemed some of the charges even occurred after the card was supposed to have been shut off. She also said that it would take a few days, but by XX/XX/XXXX I should see everything credited back to my account. However that never happened and instead the bank began reversing out the credits they had already given me. Then on XX/XX/XXXX, I spoke to the personal banker from the branch again and was told that the bank 's fraud department had determined that the charges were authorized ( since a pin was used ) and that I would not be receiving any credits. A few things that I think are important to consider : The bank allowed {$5000.00} to be withdrawn across 13 transactions over about 4 hours. 4 of the transactions occurred after I initiated the call to the bank fraud line. It appears to have taken 17 minutes into that call for the bank to have shut the card off. The bank never provided temporary credits for some of the charges. Most of the transactions occurred in XXXX. XXXX and XXXX ( between XXXX and XXXX ET ), and I live in XXXX without a car. I have credit card payments occurring in XXXX Saturday close to XXXX XXXX and again on XXXX XXXX. I have a receipt for an XXXX delivery to my XXXX apartment at XXXX XXXX CT. I have multiple accounts and credit cards with this bank ( for over 10 yrs ), have been an excellent customer, and have never had activity similar to these charges ( cash back at XXXX, several large cash withdrawals in short time, any use of the debit card for that matter ). Chase claims to have a zero liability policy regarding fraudulent charges.
Company Response: Closed with monetary relief

Timely Response

2019-05-28

Manhattan, NY

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Sent card you never applied for
Company Response: Closed with explanation

Timely Response

2019-05-28

Rehoboth Bch, DE

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with explanation

Timely Response

2019-05-28

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-05-27

Irwin, IL

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Closed with explanation

Timely Response

2019-05-27

AZ

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: From what I was told when I signed up with this card, I was not going to be charged if I didn't have the funds in my account. When I opened this account, I had come from XXXX and even XXXX XXXX XXXX with the promise that I wasn't going to get charged overdraft fees from the company and a transaction would not take place if the money wasn't in the account. THIS means " every day '' card purchases, this does not mean any other types of purchases. That means that if you go to the grocery store and try to buy something, it will decline if funds are not available. That makes sense. But why am I being charged AT ALL if the money isn't in there? It's been so long, and I finally read the verbiage used in the disclosure about overdraft fees and they say they will pay things to their discretion. I have called them to ask them not to take the fees if the fees aren't in there. This is not my primary account and I am switching to an account that doesn't take money if the money isn't in there. If paying something is up to the discretion of a company, they will pay it because they know I'm going to pay hundreds of dollars in overdraft fees every single year for it. With that said, I have tried closing my account multiple times now and they tell me that I can't if I have pending transactions. So then I have to wait. In the meantime, another thing ( to their discretion ) is paid, and another fee is attached to it! I don't even use the account anymore, and I feel like I'm being cornered. I would like all of my money back for the fees, I have paid the company more than enough money for paying bills that I told them not to take out unless the money was in there, but they pay it ( to their discretion for a {$34.00} fee ). This doesn't seem like a bank to me, it seems like a business where they make more money and they can not be trusted with my business.
Company Response: Closed with monetary relief

Timely Response

2019-05-27

Trussville, AL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-05-27

Bellevue, TX

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: Last XXXX Chase J.P. Morgan had closed my checking & savings account. There reason of canceling my account was to many claims I asked them what is to many claims and they couldnt provide extra information. I have done 3 claims and no where does it say or limit me claims I can do. Yes I know I read the customer agreement from they can cancel for any reason. I also read they can report your information to third parties/ bearus. This is making it harder for me to apply for any place for a checking account. Its shows my Free credit reporting act that there is some kind of blockish getting me a checking account. I also have a car loan with chase and as they may say they dont want to do business with me that cant be possible with an existing car loan. I cant even log in to check my balance or even make payments. I am hopping to either recover my account and or have it removed so I can move forward and apply to other checking accounts with other banks.
Company Response: Closed with explanation

Timely Response

2019-05-27

Ft Lauderdale, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I made a payment online with XXXX today XX/XX/XXXXfor {$25.00}. Once the recipient verified payment she immediately blocked me and did not send my service. I reached out to cashapp to report the recipient and ask for my funds to be returned and they told me they can not return funds and need to speak with jpmorgan Chase for a refund. I called Chase and they told me no they can not refund my money. Had I known cashapp is non refundable in the case of fraud than I could've used XXXX which is for the costumer and will at least investigate before telling the customer no. I feel both cashapp and Chase are responsible in my case. I want her account deleted so no one else is scammed and I want my money back
Company Response: Closed with explanation

Timely Response

2019-05-27

Keller, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-05-27

Dacula, GA

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-05-27

San Gabriel, CA

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I have been a loyal Chase bank customer since XXXX. I opened Chase business account in XXXX to support a new business I founded. However, since around XXXX, the business account has not been actively used as I gained a full-time job. The balance in my business account has been between {$1500.00} and {$1600.00} to avoid monthly charges. On XX/XX/XXXX, I received Chase email alerts indicating both of my account balance was low. I logged into my Chase account online and found out that my account was compromised. Someone going by the name of XXXX XXXX made himself as one of XXXX by XXXX recipients and paid himself {$900.00} from personal account ending in XXXX using XXXX by XXXX. Then he transferred {$900.00} from personal acct. ending in XXXX to my business account ending in XXXX. On XX/XX/XXXX, he withdrew {$2000.00} and {$430.00} in two separate transactions, from my business acct. ending in XXXX using XXXX by XXXX, under the name of XXXX. XXXX. The hacker was smart and apparently is having a success in confusing Chase bank by changing the recipient name to XXXX. XXXX, my wife. However, when you see XXXX activity page, you will see that the only person I've been sending and receiving money is XXXX. XXXX, my wife, since XX/XX/XXXX. We have a joint checking account at XXXX XXXX XXXX, and I've been sending money to XXXX XXXX XXXX account to save money. The email associated with XXXX. XXXX is XXXX. The email associated with XXXX XXXX is XXXX, and the email associated with those two transactions of {$2000.00} and {$430.00} reportedly sent to XXXX. XXXX, is XXXX. We do not know these email addresses. These emails are associated with the hacker but I do not think Chase has investigated these email addresses. I called Chase fraud department on XX/XX/XXXX and closed all Chase checking accounts as well as credit cards. On XX/XX/XXXX I visited a local Chase branch to reopen checking accounts and to submit a claim ( claim # XXXX ) to my lost funds. Chase reversed the {$900.00} charge to XXXX XXXX on XX/XX/XXXX. However, Chase is not honoring my claim for {$2400.00} for reasons not clearly explained. Chase keeps insisting that the transaction was processed correctly or was authorized because they could not find any password changes or other indications of fraud. With the help of a local Chase branch relationship manager, XXXX XXXX. of XXXX XXXX branch, I acquired a signed letter from a local XXXX XXXX XXXX branch that confirmed the only email address associated with our XXXX XXXX XXXX account is XXXX as well as recent bank statements confirming no transfer of funds for {$2000.00} and {$430.00}. My wife, XXXX. XXXX, also signed a letter confirming that the only email address associated with my XXXX XXXX XXXX account is XXXX. XXXX XXXX. faxed these documents on XX/XX/XXXX to Chase fraud department. Once again, on XX/XX/XXXX, I received a letter from Chase bank that they will not honor my claim due to the reasons stated above. They did not provide any explanations for the different emails used to fraudulently withdraw the funds using XXXX by XXXX and XXXX XXXX XXXX statements indicating no transfer of funds from Chase bank for {$2000.00} and {$430.00}. Chase fraud department may not have looked at this claim seriously as they may have thought I initiated the transfer because of recipient 's name noted as my wife 's name. Also during the first week of XX/XX/XXXX, I filed a police report with XXXX XXXX police department ( case # XXXX ). Reportedly the investigation would take several months.
Company Response: Closed with monetary relief

Timely Response

2019-05-27

Kennesaw, GA

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Closed with non-monetary relief

Timely Response

2019-05-26

Kosciusko, MS

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-05-26

OR

Problem with customer service

Money transfer, virtual currency, or money service: Refund anticipation check

Complaint: n the process of closing my XXXX XXXX XXXX card in XX/XX/2019, I transferred the XXXX XXXX XXXX I had accured to my husband. I saw nowhere that there would be a charge for this. After the miles were transferred, I was charged {$250.00} to transfer the miles. When I found this out, my husband, to whom I had transferred the miles, canceled the miles. However, the charge had not been eliminated from my credit card, which has since then been canceled, so they cant reimburse me by reversing the charge ( I assume ). The chosen mode of communicate on the part of XXXX XXXX Customer Service is email. And they are stalling. Below is a copy of the pertinient communications with them. I just want my {$250.00} refunded. From Me XX/XX/2019 -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : via XXXX - custserv [ ] Sent : XX/XX/2019 XXXX XXXX To : XXXX Subject : refund cost of miles transferred xxxx xxxx XXXX XXXX I closed my account with Chase United. I elected to transfer the miles I had remaining to my husband. I then received a bill to the tune of {$250.00}, apparently the cost of the Points XXXX XXXX. Please remove this charge from my credit card. I never would have transferred the miles unless there was no cost associated with the transfer. Please remove this charge immediately. From United XXXX XX/XX/XXXX H i Thank you for contacting XXXX Buy/Transfer miles Member Support Center. In order for us to further assist you, please provide us with your XXXX account number and 20 digit confirmation number for your transaction. Please also note that we can make a one-time exception and cancel your transaction ; however, this will also reverse the miles transfer in which they will go back into your account. Please let me know how you would like to proceed. Thank you and I look forward to your response. From Me XX/XX/XXXX XXXX Confirmation code : XXXX FROM United Plus XX/XX/2019 Hi We are able to make a one-time exception and cancel your transaction. Your transaction will be refunded within the next 24-48 hours. Please allow 3 to 5 business days or up to one full billing cycle for the refund to appear on the credit card used for this purchase. Let me know if you have any further questions. Have a great week! Thank you for your loyalty to United XXXX. Sincerely, XXXX | Member Support Center XXXX Buy Miles and Transfer Miles XXXX Personal Miles | XXXX Give Miles | XXXX Transfer Miles | XXXX Reward Miles | XXXX Redemption Services | From XXXX XXXX XX/XX/2019 Thank you for contacting the XXXX Buy Miles and Transfer miles Member Support Center. We have received your inquiry and we will respond within 1 business day. Our hours of operation are Monday to Friday, XXXX to XXXX EST. Your Case Number is XXXX. If you would like additional XXXX contact information please visit : XXXX XXXX XXXX If you would like additional United contact information for specific countries please visit : XXXX XXXX XXXX Please do not respond to this email as it is auto-generated. Thank you for your loyalty to United XXXX. Email Reference Number : ref : XXXX : ref From me XX/XX/2019 Where are you refunding this money to since the account has been closed? From XXXX XXXX XX/XX/2019 Hi, I am currently escalating this with my transaction support team. As soon as I have a response, I will be sure to let you know right away. We appreciate your patience. Thank you for your loyalty to United XXXX. Sincerely, XXXX | Member Support Center XXXX Buy Miles and Transfer Miles From XXXX XXXX XX/XX/XXXX Hi In your email, did you mean that your XXXX account has been closed? Or are you referring to our credit card ending in XXXX? Please advise, as we are actively looking into this. From Me XX/XX/XXXX I find it difficult to believe you are unable to determine the status of my XXXX XXXX account. THE CHASE CREDIT CARD IS CLOSED. From XXXX XXXX XX/XX/XXXX Hi We do apologize for the frustration you are having with this. Since your credit cad with Chase is closed, do you have a new credit card with Chase? Financial institutions are able to transfer the funds to new credit card when an older one is closed. Please advise. Thank you for your loyalty to United XXXX. Sincerely, XXXX | Member Support Center XXXX Buy Miles and Transfer Miles From Me XX/XX/XXXX No! I don't have a Chase card! Cut me a check, send it to my address. Stop stonewalling and reimburse me! If your next email doesn't say -- 'here 's your check ' I will be sending a complaint to the Consumer Protection Financial Bureau . From Me, XX/XX/2019 Case Number XXXX. I NEED TO SPEAK WITH A LIVE AGENT REGARDING THIS MATTER. PLEASE CONTACT ME ASAP AT XXXX I DO NOT ANSWER CALLS FROM UNKNOWN NUMBERS OR I MAY BE AT WORK. LEAVE A MESSAGE *WITH YOUR NUMBER* AND I WILL CALL YOU BACK. MP # XXXX From XXXX XXXX XX/XX/2019 Hi We will need to obtain some credit card information from you so that we can refund your new credit card number. Is there any times on Tuesday XX/XX/XXXX that you are available? Please specify the time as well as the time zone. Thank you for your loyalty to United XXXX. Sincerely, XXXX | Member Support Center XXXX Buy Miles and Transfer Miles From Me XX/XX/2019 Tuesday is the most difficult day to talk when I am at work, which is XXXX-XXXX XXXX Pacific Standard time. I am intermittently available on Wednesday-Thursday. I am off on Fridays, and would be available that day from XXXX to XXXX PST. Would that work for you XXXX? XXXXI have not heard from them by phone as of this date, XX/XX/XXXX. They have not left me a message. XXXX
Company Response: Closed with explanation

Timely Response

2019-05-26

San Jose, CA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Complaint: I opened a checking account with Chase Bank on XX/XX/19 with a {$200.00} bonus promotion. In order to get the advertised bonus account holders must have direct deposit totalling at least {$500.00} within a month. After satisfying this provision, chase advertises the delivery of the {$200.00} bonus applied to the new opened account. I satisfied the direct deposit requirement within the month upon opening but never got any bonus applied. I visited the bankers multiple times to no avail.
Company Response: Closed with explanation

Timely Response

2019-05-26

CA

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I was the victim of check fraud and Chase has stated that it has practiced ordinary care in honoring these fraudulent checks and because I did not identify the first fraudulent check within a certain amount of time, Chase was not obligated to reimburse me for any of them. Chase has stated that it practiced ordinary care even though some of the checks were presented in XXXX banks and I do not have a history of writing checks that are cashed in XXXX banks. Some of the checks were printed with someone else 's name on it and Chase has stated that it has practiced ordinary care in honoring those checks even though my name is not in the upper left hand corner. I am attaching my Affidavit of Unauthorized Signature or Transaction. Chase has made other errors identified in complaint ID XXXX that have made me very doubtful of Chase 's internal controls and practices.
Company Response: Closed with explanation

Timely Response