JPMORGAN CHASE CO.

2019-07-13

Oxford, GA

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Complaint: I am listed as an authorized user for a credit card that I have no knowledge of. I have no personal or business knowledge of any transactions for this credit account.
Company Response: Closed with non-monetary relief

Timely Response

2019-07-13

MA

Advertising and marketing, including promotional offers

Credit card or prepaid card: Store credit card

Didn't receive advertised or promotional terms
Complaint: Thursday XX/XX/XXXX at approximately XXXX XXXX Eastern Time i was purchasing my son a baseball bat on AMAZON.COM - ( i made a mistake by falling for a SCAM - as Amazon and Chase " fake '' promotion ). They advertise that i would get 20 % off of the purchase if i apply & use the card. However, they defer / don't approve applicants with great / perfect credit. Their would be absolutely NO reason for them to decline me. They scammed me out of the 20 % / about {$100.00}. I am over it, but it drives me crazy as they TAKE advantage of population that doesn't understand how credit companies " get rich '' by consumers that consistently pay the 18 - 22 % interest. They know they will get the 20 % back " easily ''. So they move my application to a " pending '' status so they don't have to give me the 20 %. CHASE TAKES ADVANTAGE it's customers!!!!!!! My " feeling '' is that are targeting a select " group '' of consumers that have existing credit card balances with a history of making payments. They are " hunting '' for the people that they can XXXX interest out of. Meanwhile - they put the GREAT CREDIT / no existing high interest debt in a " we need more information '' bucket ... It's a SCAM / discrimination / fraudulent advertising, etc ... I am so mad that i was denied, as i have NOT been denied for anything in 20 years as i keep my credit impeccable ... Something is WRONG with this. It was an " Amazon Rewards Card '' run by CHASE BANK. Chase is the company that is scamming / not Amazon ... I don't know who to turn too ... Amazon Rewards Card telephone number ( which is really CHASE ) : XXXX
Company Response: Closed with explanation

Timely Response

2019-07-13

Richmond, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-07-12

Arlington, VA

Unable to get your credit report or credit score

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Other problem getting your report or credit score
Complaint: On XX/XX/2019 I applied for a small business line of credit with JPMorgan Chase in XXXX, Virginia. I was told the line of credit would be personally backed and so my personal credit would be checked. On XX/XX/XXXX I received a phone call from XXXX XXXX from JPMorgan Chase advising that my application was denied. After 3 weeks of awaiting formal notification, I returned to the branch in XXXX, VA, and asked for a decision letter. A letter was quickly drafted, back-dated XX/XX/XXXX, printed and handed to me. It cited the reasons my application was denied were based on personal revolving balance limits, personal credit history, debt on personal revolving accounts, and recent personal account opening. The letter went on to state the bank had relied on information from XXXX and XXXX in making its decision. I explained that XXXX & XXXX had commercial credit information and would not have been able to provide the personal information the bank claimed to have used to make the decision. I was referred to XXXX who told me ( by phone ) that they had also used my credit report from XXXX. I asked for a letter stating that so I could review the information XXXX had provided on me and challenge it. I was referred to XXXX 's supervisor, XXXX XXXX, who told me a letter would be sent in about 5 days. The letter did not arrive. 6 weeks after JPMorgan Chase made the credit inquiry, XXXX left me a voice mail advising that the underwriters would not write a letter stating they had relied on information from XXXX because the line of credit was for a business. He advised that I should contacXXXX XXXX directly to challenge information on my credit report. I tried contacting XXXX to request the information provided to JPMorgan Chase, but can not access that information without a denial letter from Chase.
Company Response: Closed with explanation

Timely Response

2019-07-12

Chicago, IL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-07-12

Hollywood, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2019-07-12

San Francisco, CA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: I sent a check to the Illinois Secretary of State for a driver 's license renewal. The department said they never received the check. The check was deposited into a random unauthorized bank account on XX/XX/XXXX for {$30.00}. I tried calling my bank, Chase, and they would not refund me my money without the Illinois Secretary of State filling out an affidavit stating they never received the check. I called the Illinois Secretary of State and they don't know who is able to do this affidavit for me. I have no way of recovering my {$30.00}.
Company Response: Closed with monetary relief

Timely Response

2019-07-12

Leadville, CO

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-07-12

Indianapolis, IN

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: I WAS SCAMMED BY PAYING USING XXXX XXXX. I PAID XXXX XXXX {$870.00} ON XXXX AND {$900.00} ON XXXX. I ALSO PAID XXXX XXXX {$1400.00} ON XXXX AND {$800.00} ON XXXX. THESE 2 PEOPLE SCAMMED ME AND THEY DID NOTHING AT ALL FOR ME. I WAS TOLD TO DO XXXX XXXX AND NOW I KNOW WHY. I HAVEN'T BEEN ABLE TO CONTACT THEM AND I TRIED WITH THE XXXX XXXX RESTITUTION AND WAS TOLD NOTHING COULD BE DONE TO HELP ME. I ALSO PAID A COMPANY CALLED XXXX XXXX XXXX XXXX {$790.00} ON XXXX USING MY CHASE FREEDOM CC. THIS COMPANY AGAIN SCAMMED ME AND I TRIED TO REPORT THIS AS FRAUD AND THE CREDIT CARD COMPANY DENIED THE CLAIM BECAUSE IT WAS DONE IN 2012.
Company Response: Closed with explanation

Timely Response

2019-07-12

Darnestown, MD

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Delay in processing application
Company Response: Closed with explanation

Timely Response

2019-07-12

Houghton, WA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-07-12

Aurora, CO

Opening an account

Checking or savings account: Other banking product or service

Unable to open an account
Company Response: Closed with explanation

Timely Response

2019-07-12

AZ

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: I have an account open with Chase Bank that they will not give me access to. I just received a mailing against that I have an account open and every time I speak with them they negate me completely and act like they have nothing in their back offices to show me. I have included two photos of my recent mailing from Chase Bank about my open bank account. After that I included many photographs of buildings with my last name 's symbolism of circle/s uplifted on them. The Circle/s uplifted are XXXX 's. Each building uses my life expectancy to make money come in for themselves. I have never been paid for the use of my protected identity which is XXXX. Please help me finally. I am XXXX and I am upset this is political and religious persecution too.
Company Response: Closed with explanation

Timely Response

2019-07-12

IN

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I WAS SCAMMED BY A COMPANY CALLED XXXX XXXX XXXX PHONE # XXXX. I PAID THIS COMPANY {$XXXX} 2 DIFFRENT TIMES. {$XXXX} ON XXXX-19 USING MY XXXX XXXX CARD AND {$XXXX} USING MY CHASE XXXX CARD. THIS COMPANY DID NOTHING FOR ME AND THEY WON'T RESPOND. I TRIED TO DO FRAUD ON THIS COMPANY AND UNABLE TO GET A REFUND. I REALLY NEED THIS MONEY AND NOBODY IS TRYING TO HELP RESOLVE THIS MATTER.
Company Response: Closed with explanation

Timely Response

2019-07-12

RI

Problems at the end of the loan or lease

Vehicle loan or lease: Lease

Problem related to refinancing
Complaint: My company XXXX XXXX leased a new XXXX XXXX on XX/XX/XXXX for 3 years 36 monthly payment of {$460.00}. I cosigned the lease. Monthly car payments were done through bank transfer automatically from XXXX XXXX 's account. I indicated way back to the dealership in XXXX and again in XXXX, XXXX that I would purchase the vehicle at the end of the lease. Unfortunately the sales person I dealt with left the dealership so no one knew what was going on but more than one person at the dealership told me just come in and everything would be taken care of. I singed the papers on XX/XX/XXXX to purchase the vehicle for personal use with the dealership. On XX/XX/XXXX, I found a 37th car payment taken out from the company account. I called Chase on XX/XX/XXXX and was told that " computer did not know the lease was done ''. Further the customer rep blamed the dealership saying Chase credited the overpayment to the dealership and I should ask the dealership for refund. I called and visited the dealership and was promised that they'd look into it. On XX/XX/XXXX I called to follow up with the dealership and got nowhere. On XX/XX/XXXX, I called Chase and got to a supervisor. He started a ticket to look into the overpayment and promised to call back with an update by Friday. On XX/XX/XXXX, I called twice to Chase regarding the overpayment and was told that they would look into it again. I don't have the time to keep calling Chase. There was an overpayment and they should refund it.
Company Response: Closed with monetary relief

Timely Response

2019-07-12

San Jacinto, CA

Managing an account

Checking or savings account: Checking account

Cashing a check
Complaint: About 4 weeks ago, checks were taken from my moms house, and cashed for large amount of money. My mom is not in the best health, and I am on her account to help her manage her money. During the time this happened I was out of town and she tried to handled the situation on her own, however she is not aware of many things in her house and Chase now keeps declining her claim. Her money is lost and Chase is not taking responsibility of not securing her money and allowing fraudulent checked being cashed. The checks clearly looks fraudulent, there was major red flags, signatures did not match, checks were out of order, hand writing did not match, they were for large amounts that is also unusual. Chase allowed my mom 's money to go out authorized by me and now refusing to take responsibility for their mistake.
Company Response: Closed with explanation

Timely Response

2019-07-12

Soquel, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company forcing arbitration
Complaint: On XX/XX/2019 I contacted Chase to reject their proposed arbitration terms. Chase refused to accept my rejection. I followed up several times, but Chase continued to refuse to accept my rejection. On XX/XX/2019, I asked Chase to justify its refusal. Although I was informed I would receive a response in 24 to 48 hours after my XX/XX/XXXX inquiry, I never did. I inquired again on XX/XX/2019, and Chase 's responded as follows : " We apologize for the delay in our response concerning your arbitration agreement inquiries. [ NAME ], upon checking, we are still reviewing your inquiry. We'll get back to you as soon as we have the resolution. We sent a follow up to the appropriate team. They will respond to you directly as soon as possible. '' That was almost two weeks ago.
Company Response: Closed with explanation

Timely Response

2019-07-12

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-07-12

Itasca, IL

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: I had an account and I opened my daughters account, because she is & was under age. But recently she lost her wallet and some fraudulent active was going on. When she notice those transactions, she quickly reported her card lost. But after she did that, she use my account to transfer her work check into my account and withdrawal what was left of her paycheck with my debt card. I filed a police report after, I was told I could. Today I sat with the police and was able to access my online banking to file the report. I made a call to inform chase that I have filed a police report and filed a claim as I am suppose to as a victim of fraud, instead that there was no reason that she could give on why both of the accounts had to be closed, because they reserved the right to end a banking relationship anytime. And after getting hunged up on by that representative, she locked me out of my online banking. I am single with XXXX children and I knew my check was going to be deposited at XXXX, and they stated to me that I would still be able to see my account active, but locked me out? ..
Company Response: Closed with explanation

Timely Response

2019-07-12

Green, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-07-12

Chicago, IL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-07-12

Phoenix, AZ

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-07-12

Brooklyn, NY

Getting a credit card

Credit card or prepaid card: Store credit card

Card opened as result of identity theft or fraud
Company Response: Closed with explanation

Timely Response

2019-07-12

NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Auto-pay communication to me on XX/XX/XXXX was incorrect by Chase. Chase states otherwise. Chase did not advise of new servicing transfer 15 days before the effective date of transfer of mortgage Chase issued a payment confirmation number for XX/XX/XXXX for balance due prior to XX/XX/XXXX. However, Chase did not take funds for payment from my account
Company Response: Closed with explanation

Timely Response

2019-07-12

Napoleon, ND

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I WAS SCAMMED ON XXXX XXXX BY A COMPANY NAMNED XXXX XXXX FOR {$990.00}. THIS COMPANY TOOK ADVANTAGE OF A SENIOR CITIZEN AND THEY REFUSED TO REFUND MY {$990.00}. I TRIED TO REPORT THIS AS FRAUD WITH MY CREDIT CARD COMPANY BUT IT WAS DENIED.I CAN'T GRT IN TOUCH WITH THIS COMPANY. THE CREDIT CARD IS STATING IT WAS DONE TOO LONG AGO.
Company Response: Closed with explanation

Timely Response