JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 109
2019-07-31
Grapevine, TX
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2019-07-31
Douglas, MI
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: I am a 20 year 100 % XXXX XXXX Veteran, with a complaint about JP Morgan Chase Bank. An account for checking/savings was opened XX/XX/2019, to take care of my banking needs. There was a valid cashiers check from XXXX XXXX Bank for {$2700.00} deposited into my checking, as told shouldn't take more then 24 hours. 2 days later my account was closed without warning with no justification, and my check was to this day never released.Now all my Federal deposits never came through, bills have bounced for insufficient funds, because they closed my account.
Company Response: Closed with explanation
2019-07-31
Atlanta, GA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: For the last several years Chase has sent me offers in the mail to get a new account bonus when opening an account. Finally after over 2 years of offers I opened a new account with the coupon the sent me offering {$300.00} bonus for a new account.
After meeting the requirements of the offer they deposited only {$200.00} as a a bonus and not the full {$300.00} as advertised.
I still have the offer card they sent to me and have even received further offers of the same from them.
I contacted them the day after the {$200.00} was deposited and they opened a complaint / investigation ticket for me. The company had a lady named XXXX contact me on XX/XX/XXXX and left a voicemail with a number to call her back at to discuss.
I have left her multiple voicemails every business day since then with no response. I have called customer service and they can not reach her either. I then opened a second complaint 2 weeks ago and have still not heard back from them on that one either.
The coupon code on my card was : XXXX XXXX XXXX XXXX This is a terrible way to begin a relationship with a new customer by not keeping your offer and the lack of response.
Company Response: Closed with monetary relief
2019-07-31
TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Investigation took more than 30 days
Complaint: I have sent several debt validation letters regarding the account with Chase Card and received no response back over 60 to 90 days.
Company Response: Closed with explanation
2019-07-31
DC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I have file a complaint before I will continue filing this complaint because Chase is trying to get out of its " no liability '' policy due to the large of amount of fraudulent charges that were placed on my mother 's AARP card. The company has not addressed the complaint because the company refuses to accept information about the fraudulent charges from the law enforcement officer who has tried to contact them several times. The company keeps saying it needs a warrant or something to release information, but the law enforcement officer is trying to provide information, not obtain it. The person who made these charges using this card has been arrested and charged with numerous counts of Financial Exploitation of XXXX XXXX -- each count is a felony. The fraudulent charges have been fully documented and verified, yet Chase refuses to accept this information from the law enforcement officer who has tried to contact them numerous times, and I do not understand why Chase refuses to accepted the documentation that has been offered to them over and over to prove the charges are fraudulent.
Instead of accepting the documentation, they pretended to " investigate '' but did not make any bona fide effort to accept the information that has been presented to them over and over in numerous phone calls to numerous departments. Documentation is available to prove that the person charged in this crime used my mother 's AARP card to spend {$7100.00} between XX/XX/XXXX and XX/XX/XXXX, and my mother paid {$11000.00}, plus interest and late fees because the bills were often paid late. This person took complete advantage of my mother 's XXXX and increasing XXXX and also of my trust because I am her only daughter and I live two hours away. She had been working for us since XX/XX/XXXX assisting with my father before he passed away in XX/XX/XXXX. Chase owes my mother the full {$7100.00} in fraudulent charges plus interest and late fees, and all they have done is send a {$500.00} check. This is reprehensible and disgraceful behavior for a bank of this stature.
It appears that they are also trying to use the fact that they do not know me and I could be the " perpetrator, '' but if they would speak to the law enforcement officer, they would get the information they need to prove everything that has been stated to them over and over in multiple phone calls and emails. They can contact the XXXX, Va., Police Department and ask to speak with the officer investigating the AARP credit card fraud case. They can also contact the XXXX County, Va., XXXX Attorney 's office, since the person has now been charged.
This is the most recent email the officer sent to me ( with names and personal information removed ) : I am so sorry to hear about your mom and please know that me and my family have you and your mom in our prayers. I am working on safeguarding the case and hope to be able to continue with prosecution no matter what the future may hold. Ms. ( name removed ) preliminary hearing date is scheduled for ( date and time removed ). We will need to have you here and we will be in contact prior to the court date. ( Identifying information removed. ) Please find the reports that you requested. We have gone over these figures and have found them to be true and accurate as of XX/XX/XXXX.
Company Response: Closed with explanation
2019-07-31
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Company Response: Closed with non-monetary relief
2019-07-31
Staten Island, NY
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Company Response: Closed with explanation
2019-07-31
San Jose, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-07-30
Hicksville, NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-30
Rncho Domingz, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: my name is XXXX im want to file a lawsuit to chase bank for emotional distress because i just got my check from work and went to deposit it and it was loading for about 10 min like the check was still processing and its been like 15 min and still loading and im like this isnt right so i go inside talk to an employee telling them that that atm ate my check and went bqck outside and the machine printed out a receipt saying that machine isnt working so i was talking to the employee and he said that it have to wait a couple days like 10 for credit for XXXX $ and i dont need credit for XXXX i need my check or my cash back cause i have payments to make and i had several mental breakdowns cause of thay because i have debt to pay off in 4 days and i cant wait 10days for that XXXX so yeah
Company Response: Closed with monetary relief
2019-07-30
Columbus, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with explanation
2019-07-30
WA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: A check deposit of {$4000.00} was made to my checking account on the morning of XX/XX/XXXX, a hold was then placed on the funds and they were not made available in a reasonable amount of time. Today is XX/XX/XXXX and the entirety of the check is still on hold. It has been seven business days and nine calendar days. I have called both banks and no help or insight as to why my funds are being held has been provided.
Company Response: Closed with explanation
2019-07-30
Three Bridges, NJ
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Complaint: My name is XXXX XXXX I am a customer with XXXX XXXX XXXX. I have a Chase Bank on file with XXXXXXXX XXXX XXXX, an issue had happened for a transaction of {$770.00} from XX/XX/2019. It was returned back to Chase bank from XXXX XXXX XXXX, I have called the Merchant to return back the money to my checking account with chase bank. The Merchant had told me that they returned back the money to my bank account but still, I had ended up the negative balance with XXXX XXXX XXXX. I have called my bank to pay XXXX the money again and they have told me we sent the money back to the merchant which is XXXX XXXX XXXX XXXX XXXX XXXX that XXXX XXXX XXXX deals with. After speaking with the bank to return the money back to the merchant XXXXXXXX XXXX XXXX and they had told me that it would take up to 45 business days for your merchant to receive this amount of {$770.00}. Until now its about four months this issue is going on and until this day I do not know where is my money at this point on. The merchant didnt receive any money until now from my bank chase and I have spoken to my bank so many times for almost four months. The bank had said to me we sent the money already and we have nothing to do with this matter anymore. The merchant until this day did not receive their money that I had paid from my Checking account with chase bank. So please I would like for some help to know where my money {$770.00} went at this point. As of now, I am in so many problems being negative and in collections with the merchant, because I dont know where My bank sent the money as of today.
Thank you, XXXX XXXX
Company Response: Closed with explanation
2019-07-30
Arco, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: On XX/XX/XXXX, I sent a wire to XXXX XXXX in XXXX TX who did not honor our agreement despite multiple attempts to fix the issue.
Therefore, in XXXX, I disputed the item with JP Morgan Chase. They issued a temporary credit and I thought that was the end of it because I doubted XXXX would rectify it through them either.
However, Chase is now refusing to honor the chargeback because despite using a debit card, I had wired the money. Their ridiculous claim is that since XXXX XXXX processed the money, it was against them and that it was verified. I specifically advised that the money was a payment for a service not rendered. They don't care about that. I would appreciate someone remind the bank that it is a chargeback for services not rendered and therefore, my chargeback should not be reversed and that they should fight with XXXX XXXX where XXXX has his fraudulent assets.
Company Response: Closed with explanation
2019-07-30
Jacksonville, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief
2019-07-30
Palos Park, IL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX an acquaintance said he would send me XXXX dollars from his bank to mine and to send the money to him through his XXXX. I received the money and sent said money to his account. Today on XX/XX/XXXX I received a XXXX dispute for {$450.00} leaving my account at $ XXXX. After calling chase they said they could not do anything due to me sending away a fraudulent amount that I had no idea was fraudulent they said they couldnt do anything and that I would owe XXXX
Company Response: Closed with explanation
2019-07-30
Opening an account
Checking or savings account: CD (Certificate of Deposit)
Unable to open an account
Complaint: I previously submitted complaint XXXX which CFPB closed following receipt of Chase Bank 's response. Chase committed in their response that : " ... Our current online account opening application will not allow our Chase Private Client ( CPC ) to open CD accounts online. We are performing a system upgrade on XX/XX/XXXX that will allow our CPC customers to open CD accounts online. You may proceed with opening your CD account after this date. ".
XX/XX/XXXX is long gone and I, as a CPC, have tried multiple times to open a CD account online - with NO success. The situation is the same as before. Chase Bank is falsely advertising and has provided both the CFPB and their customer with false information. Given that I am unable to go to a branch and can only open a CD online, every day that passes that I am unable to invest my seven figure amount that's in the Chase savings account - is a financial loss to me - and, of course, allows Chase to get away with not having to pay interest! They have a vested interested that the funds will remain in a zero percent interest savings account! Why is CFPB allowing Chase to get away with this? If CPC customers aren't still able to open accounts online ( though as of XX/XX/XXXX Chase claimed we were supposed to be able to do so ), why does CFPB still allow them to advertise this option on the Bank 's online website? Totally outrageous and CFPB is enabling this!
Company Response: Closed with explanation
2019-07-30
Discovery Bay, CA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: The bank authorized a transaction for a company ( XXXX 's ) and then never showed it as taken out of my balance. This caused a chain reaction that caused over {$100.00} in overdraft fees or purchases totaling less than that through XXXX. I have never had a problem with this in the past, and always cover my balances. I never received a low balance alert, overdraft alert or any other of the several alerts I'm signed up to receive so I can correct the problem. Chase is stealing money from customers by the way they are posting transactions and that is not right.
Company Response: Closed with monetary relief
2019-07-30
Chula Vista, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I recently received my XXXX credit report # XXXX dated XX/XX/XXXX and it shows the following hard inquires : JBMCB with an inquiry date of XX/XX/XXXX, JBMCB with an inquiry date of XX/XX/XXXX, JBMCB with an inquiry date of XX/XX/XXXX, JBMCB with an inquiry date of XX/XX/XXXX and JBMCB with an inquiry date of XX/XX/XXXX.
I do not recall giving authorization for these inquiries. I also do not have any open or current accounts associated with these inquiries. Please delete these inquiries immediately from my credit report.
Conversely, if you do have documented proof with my signature of authorization of these inquiries please sent me a copy of such within 14 days.
Thank you.
Company Response: Closed with non-monetary relief
2019-07-30
Berkeley, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: I am reporting a few things. I found numerous fraudulent transactions by either a fake company or companies that was able to obtain my routing number and account number from Chase and be able to run {$20.00} ACH transactions.
I was only able to pull 24 months of reporting from today XX/XX/XXXX and found weekly deductions of {$20.00}.
I was able to research from XX/XX/XXXX - XX/XX/XXXX and found eight companies charging me as follow : 1 ) XX/XX/XXXX - XX/XX/XXXX : XXXX XXXX XXXX WEB ID : XXXX ( 11 transactions, {$20.00} each, total {$220.00} ) 2 ) XX/XX/XXXX - XX/XX/XXXX : XXXX XXXX WEB ID : XXXX ( 3 transactions, {$20.00} each, total {$60.00} ) 3 ) XX/XX/XXXX - XX/XX/XXXX : XXXX XXXX WEB ID : XXXX ( 3 transactions, {$20.00} each, total {$60.00} ) 4 ) XX/XX/XXXX : XXXX XXXX WEB ID : XXXX ( 1 transaction, {$20.00} each, total {$20.00} ) 5 ) XX/XX/XXXX - XX/XX/XXXX : XXXX XXXX XXXX XXXX WEB ID : XXXX ( 2 transactions, {$20.00} each, total {$40.00} ) 6 ) XX/XX/XXXX - XX/XX/XXXX : XXXX XXXX WEB ID : XXXX ( 5 transactions, {$20.00}, total {$100.00} ) 7 ) XX/XX/XXXX - XX/XX/XXXX : XXXX PAYMENT PPD ID : XXXX ( 2 transactions, {$20.00} each, total {$40.00} ) 8 ) XX/XX/XXXX - XX/XX/XXXX : XXXX XXXX XXXX XXXX WEB ID : XXXX ( 15 transactions, {$20.00} each, {$300.00} ) That's {$840.00} stolen from in the past 2 years and it could be more going back further if I could go back further.
I was only able to dispute {$200.00} the charges to Chase due to their 60 days window policy to be able to return fraudulent activities.
I am terribly disappointed in myself and disturbed Chase was not able to identify this as fraudulent activities.
Company Response: Closed with monetary relief
2019-07-30
NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Public record information inaccurate
Complaint: This items is included in my chapter XXXX bankruptcy filing
Company Response: Closed with explanation
2019-07-30
Trenton, NJ
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with explanation
2019-07-30
Magnolia, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I am XXXX years old and live in an assisted living facility. I have been a Chase credit card holder for at least 20 years.
On Saturday, XX/XX/XXXX, while on the way to church, I told my daughter that one of my credit cards was missing. I always keep them in the same place in my wallet, and my Chase Marriott card was missing. Several days later, on XX/XX/XXXX, after searching for and not finding my card, I called Chase to cancel it, and was told there was a balance of {$860.00} on my account. I told them I had not been using that card and they told me the charges were made on XX/XX/XXXX at two local grocery stores in the amount of {$730.00}, and {$130.00}. I immediately told them the charges were fraudulent and they cancelled that card and sent me a replacement card ending in XXXX. My assisted living then contacted the police and I filed a police theft report on XX/XX/XXXX. It is assumed that one of the assisted living staff members stole the card out of my purse and utilized it twice on XX/XX/XXXX.
Since that time, I have been communicating with Chase at least monthly, yet they have denied my fraud claim multiple times and have even drastically lowered my available credit on my Chase United Card from {$25000.00} down to {$1400.00} due to non-payment and delinquency of the Marriot card. Chase continues to add late fees and interest to the account and after 11 months of communicating with Chase, the current balance is now at {$980.00}.
This is a list of the dates that I have documented calls to Chase regarding these charges : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX Additionally, I mailed the police report to Chase on XX/XX/XXXX, to XXXX XXXX XXXX, XXXX DE XXXX. Chase fraud states they never got the report.
I also had a local Chase Branch fax the police report to Chase Fraud Dept on XX/XX/XXXX using fax # XXXX XXXX XXXX. Today Chase Fraud stated they never got the report.
Today, after finding out that the Fraud Dept STILL did not have my police report, the local Chase XXXX scanned and e-mailed it once more to the Fraud Dept.
This accounts for at least 14 calls, one direct mailing, one fax and one scan and still my Fraud Case is being denied. I am a throat XXXX survivor and each time I call Chase agents can not hear or understand me, and I need to repeat the same information over and over again.
What concerns me most is that Chase failed to follow the Federal Fair Credit Billing Act has ruined my credit. On XX/XX/XXXX, I received a letter from Chase stating that my line of credit on my Chase United card was decreased from {$25000.00} to {$1400.00} due to delinquency on accounts. Subsequently, my auto ship medications were denied due to unavailable credit and I could not use my credit card to purchase medical supplies I need daily. On XX/XX/XXXX I had to have my daughter assist me with a credit review with Chase which took over 1 hour on the phone. XXXX then raised my line of credit to {$4000.00}, which is barely enough to sustain my monthly needs.
I need help to get this issue resolved quickly. It has been going on for almost a year.
Company Response: Closed with explanation
2019-07-30
TN
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XX/XX/2019, I made a hotel reservation for the weekend of XX/XX/XXXX using my Chase credit card through XXXX. Due to a medical emergency with my fiance, I had to cancel my room on the morning of XX/XX/XXXX with XXXX. I was told to use my travel insurance from XXXX which is sold by XXXX. After XXXX wanted a copy of her ER paperwork, which she didn't feel comfortable releasing at the time, I used my credit card company 's dispute process. The rep disputed both the hotel charge and the insurance fee I was then issued a refund. On XX/XX/XXXX I got a call from Chase saying that there is a no refund policy with XXXX and there was nothing they could do about it. I then received a letter from XXXX stating that since the insurance disputed I can't file a claim. Now I am on the hook for {$480.00} for a hotel that I never went to with no way of getting it back.
Company Response: Closed with explanation
2019-07-30
LA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: On XXXX, Chase suddenly close all my credit cards because I spend over 10k on XXXX XXXX day using my XXXX XXXX signature card. I never have a late payment and my credit score never below XXXX. I called the number on the card. The representative told me they already made the decision and will not take any reconsideration. That's unfair to the customer and bring a lot of trouble to me.
Company Response: Closed with explanation