JPMORGAN CHASE CO.

2019-08-02

Matteson, IL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2019-08-02

Sarasota, FL

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-08-02

Chicago, IL

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-02

Brooklyn, NY

Other transaction problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-08-02

Benicia, CA

Closing an account

Checking or savings account: Savings account

Can't close your account
Company Response: Closed with explanation

Timely Response

2019-08-02

Tarzana, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: The Credit card was never late, address was updated and paymnet sent out on time. I contacted Chase directly multiple times to update the address and they contiuned to mail stamnets and paymets to old address. I spoke with associate and explained to her the situation she was descriminating due to the old address and my new address. She did not assist me I had to be transfered and was hung up on multiple times. This is unaccaptable for JP Morgan Chase. This is my business card. JP Morgan Chase card acct # XXXX last 4 digits opened XX/XX/XXXX its showing 4 times late XX/XX/XXXX XX/XX/XXXX incorrect XX/XX/XXXX Closed account I was told the account was still opened XX/XX/XXXX reported XXXX credit limit {$15000.00} manner of payment ( R01 ) 60-80 days late 1 time'XXXX incorrect Balance {$11000.00}
Company Response: Closed with explanation

Timely Response

2019-08-02

Hattiesburg, MS

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-08-02

Fayetteville, NC

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: In XX/XX/2019, a computer was purchased from amazon. The item was defective and returned 12 days after in XX/XX/2019 via XXXX with tracking number XXXX. The item was initially refunded and all was well. XX/XX/2019, the credit card was charged again for this item and that is when everything went downhill with chase. Someone had opened a dispute with them and they stated we had to submit tracking information for the return of this item. When there was no response they closed it in favor of the seller. We had no idea that there was even a dispute. The letter received was online and because we did not know there was a dispute, because neither of us recall contacting chase, we did not look at the online letters. If that was the case, we would have promptly provided the documentation needed to be refunded. After talking with amazon and chase for over a month because somehow, a dispute was reopened. Tracking information was provided again and on XX/XX/XXXX, we received another letter from chase stating the charge was valid. After speaking with XXXX with chase disputes in XXXX XXXX Texas, he stated that the charge was valid and deemed valid because the tracking information was not provided in the initial time frame on the initial dispute. Basically, after reopening the the dispute, the tracking information provided on the second time disputed was not looked at and that the only way that we can dispute this again is to write a written letter disputing it and why we are disputing it. This is for over 1000 dollars and tracking information as well as documentation from amazon and the seller provides proof that the charge is not valid. We were not asked to provide any other information this time other than tracking so if the tracking was not going to be enough, I should have been told this one of the 23 times I called about this dispute. This is an illegal practice and there is no legal way that this charge is even valid. Their process for determining that this is a legal charge is not right and should be corrected along with all the time and money Ive spent disputing this charge. The seller stated that the item was returned and that they refunded a smaller portion due to signs of use and the item was working which is not fair either because the item did not work. Regardless I dont have the item!
Company Response: Closed with monetary relief

Timely Response

2019-08-02

Atl, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2019-08-01

Hamburg, MN

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: I am a customer of Chase Bank. I have had an issue with overdraft fees on my account and recently I contacted chase to have some of the fees waived and, requested that my card be declined if i have insufficient funds in my account. The bank waived fees for me however, the change to opt out of overdrafts was never made despite my request for it. I requested they opt me out of overdraft protection via a message to customer care through their website on XX/XX/XXXX and they responded XX/XX/XXXX, and did not indicate that the change was made, and i have since been hit with XXXX XXXX dollar overdraft fees. the total of fees at this time exceeds XXXX dollars Chase has now taken a stand that they will not waive any further fees for me and now I am facing a XXXX dollar negative balance because they feel as though its ethical to stand behind their policy and not acknowledge the mistake
Company Response: Closed with monetary relief

Timely Response

2019-08-01

E Atlantc Bch, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-01

Brooklyn, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief

Timely Response

2019-08-01

Bronx, NY

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Complaint: Am in desperate need of help’ I’ve been banking with chase for 9 years now. I work very hard to make my money the correct way. I made the mistake of trusting someone close to me. I know this person since I was a child, he knows everything about me. He got a hold of my card and deposited checks because he knew my information. I honestly was working this day and had no clue what was going on. I went to chase and explained but they claim since the person knew my information there’s nothing they can do and that my account will be closed. Mistakes happen all the time what about how long I’ve been banking with you guys that does not count ? How I never committed anything wrong, not only am I not allow to get a chance but I can’t open with no other bank! XXXX has me as XXXX this is not fair. It has me depressed please me or give me another chance
Company Response: Closed with explanation

Timely Response

2019-08-01

Brooklyn, NY

Problem when making payments

Credit card or prepaid card: Store credit card

Problem during payment process
Company Response: Closed with explanation

Timely Response

2019-08-01

Austin, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I contacted all the credit berue on XX/XX/XXXXcause i have so many hard inquires made without my authorization
Company Response: Closed with non-monetary relief

Timely Response

2019-08-01

Jackson, MS

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-08-01

Hobart, IN

Closing an account

Checking or savings account: Other banking product or service

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-08-01

Greenfield, WI

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2019-08-01

Jamaica, NY

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-01

Manhattan, NY

Can't contact lender or servicer

Payday loan, title loan, or personal loan: Pawn loan

Company Response: Closed with explanation

Timely Response

2019-08-01

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-08-01

Fruitvale, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-01

Long Beach, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: My name is XXXX XXXX, On XX/XX/2019 my daughter XXXX XXXX account was compromised and fraudulent checks where deposited in XXXX XXXX, CA and then some one withdrew the money in XXXX XXXX, CA but XXXX XXXX was in XXXX, CA. A claim was filed with chase but chase denied the claim saying the theft was my daughters fault and then proceeded to take {$1800.00} dollars from 4 different accounts belonging to myself, XXXX XXXX, and XXXX XXXX to bring XXXX XXXX account to XXXX and left 3 accounts in a negative balance. These accounts then in turn where hit with numerous overdraft fees. We tried a second time to file a claim again do to my daughters card being stolen but again chase has denied the clam. These where clearly bogus checks and they even misspelled my daughters name on the withdraw slip but chase sill let the money be withdraws and wont return our funds. We have a police report filed and still chase is not helping us in this fraud matter. Chase has done nothing to assist and has ran us around for 2 months and does not return our call on the matter. All account are under the Parent account XXXX XXXX and I have access to all account mentioned.
Company Response: Closed with explanation

Timely Response

2019-08-01

Boston, MA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Privacy issues
Complaint: I have two Chase Business credit cards, opened as a sole proprietorship with my own social security number. Both account are associated with the same login and same personal information. I opened the second account recently and received the card this Monday ( XX/XX/2019 ). Today ( XX/XX/2019 ) I received a call from someone I know that they received a call from Chase Fraud Department asking for verification of my account details. I called Chase and spoke with them about this, and they confirmed several details : -There was no suspicious activity on the account -They call numbers from a third party database that they believe are associated with the account owner -They admitted to calling the number -They admitted to revealing the specific product I have -They admitted to revealing the last four digits of the account number Other information may have been revealed as well, but I was not on the phone call. I never authorized Chase to call others to verify my identity or reveal the specific account that I have, the last four digits of the account, or any other information they may have revealed. All of this was revealed without verifying the identity of the person they called. Depending on the numbers they call that are " associated '' with me and the information they reveal, my safety and security will be compromised.
Company Response: Closed with explanation

Timely Response

2019-08-01

New Orleans, LA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Complaint: This complaint concerns " vanishing '' reward points on my Chase Sapphire card. I had XXXX reward points worth {$24.00}. I chose to redeem these for an Amazon gift card to be delivered to me by mail. Chase confirmed my order via email ( confirmation # XXXX ) and stated that my Amazon gift card should arrive by XX/XX/2019 ( copy of Chase email attached ). The gift card has not arrived, but my Chase Sapphire account now indicates " XXXX '' reward points. Chase has eliminated my reward points, but I have not received an Amazon gift card. I have logged into my Chase Sapphire account and messaged Chase about this matter, but have not received any response. My name and account information are as follows : XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. Chase Sapphire account ending in XXXX.
Company Response: Closed with non-monetary relief

Timely Response