HUNTINGTON NATIONAL BANK, THE

2015-04-27

Toledo, OH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Columbus, OH

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-21

Arsenal, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Huntington National Bank is the holder of my mortgage. I purchased the house in question in XXXX with my father as co-signer, however, I alone made payments on the mortgage up until the year XXXX when we suffered financial problems that forced us to enter into Chapter XXXX Bankruptcy. At the time, we could not afford to make the mortgage payments so my father, as co-signer, took payments over in order to keep the house. We settled our debts in courts and exited Chapter XXXX successfully that same year ; I believe it was XXXX. XXXX. At no time, was the loan renegotiated by my father to remove me from the account. My father made approximately XXXX payments on the house until such time we could have our debts resolved and could increase our income. Huntington National Bank changed the account information for our loan sometime during this period without any notification or authorization from us or to my father as the co-signer. In fact, without negotiation, my mother 's name ( XXXX XXXX ) was added as an additional co-signer, again without authorization. Huntington has locked us out of our online account, having changed all of the online account information as well. We are not able to enter our online account and ca n't effectively handle any of the financial issues with associated with this mortgage. On XXXX XXXX, XXXX, my wife, XXXX spoke with the online support division to attempt to have this issue resolved. Huntington stated that they refuse to grant us access to our account online or otherwise. She explained to the representative that the loan is in my name ; XXXX XXXX. I along with my wife are solely responsible for payment and handling all financial issues associated with the loan. She even asked that the representative conduct a payment history investigation to confirm this. I am still listed as the owner of this house and the associated loan also still lists me as primary ; my father is still listed as co-signer. I have to be able to handle all matters associated with this house and the mortgage, including insurance and taxes and in order to effectively conduct this business we must have the ability to access information online and we must have the means to pay the loan online. XXXX the representative stated that he consulted with supervisors and XXXX told her that he simply could not provide us with access to the online account. This seriously impairs our ability to pay the loan on time, simply due to our pay schedules. By refusing to enable us the option to pay online ; by changing account information without notification or authorization by any of the parties involved, Huntington has not only violated our rights in regard to this loan but they are intentionally interfering with out ability to pay this mortgage without accruing stiff monthly fees. The second issues is that I paid the monthly mortgage amount ; actually I overpaid for the month. The phone service system through Huntington stated that the payment was received on XXXX/XXXX/XXXX. My bank confirmed that they issued the payment. However, Huntington made XXXX additional attempts to withdraw those funds on XXXX, XXXX, and XXXX, having already been paid by our bank, XXXX XXXX. We confirmed this information with XXXX. Each attempt to withdraw those funds resulted in an insufficient funds fee of {$35.00}. In total, these actions resulted in a fee of {$100.00}. We have no way to access critical loan management documents even for the purpose of this filing because Huntington refuses to give us access to the loan for which I am responsible.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-21

Mt Pisgah, IN

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-21

Columbus, OH

Using a debit or ATM card

Bank account or service: Checking account

Complaint: Fraudulent charges on account are refusing to be acknowledged and reversed
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-20

Ball, LA

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-17

Commerce, MI

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-04-16

Meskegon, MI

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-14

Bromley, KY

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-04-10

North Olmsted, OH

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-04-08

Brunswick, OH

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Anderson, OH

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

OH

Deposits and withdrawals

Bank account or service: Checking account

Complaint: No notification of Dormant Account Fee for A free checking Account
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Blacklick, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-03

Cincinnati, OH

Application, originator, mortgage broker

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-03

Glenmont, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-03

Clarks Green, PA

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-02

Sanders, KY

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I filed a complaint with the XXXX in regards to the poor service that I received from Huntington National Bank and their refusal to refund full fees for a simple mistake. There was a {$10.00} difference. The staff was rude, very condescending, and antagonized me. After the complaint w/ the XXXX was filed, Huntington decided they were going to close my account and provided NO reason as to why the account was being closed. This was after I decided to let the matter go and did n't even respond to rebuttal their XXXX response. Instead, they waited until the day after XXXX closed my complaint and mailed a letter stating they were closing my account. So I complained about their service and they close my account? I, as a consumer, reserve the right to file complaints and seek assistance in resolving my matters. I have only contacted Huntington on XXXX occasions and this was my XXXX complaint with them.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-01

OH

Taking/threatening an illegal action

Debt collection: Auto

Sued w/o proper notification of suit
Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX filed a lawsuit against me for a debt that was open by someone in XX/XX/XXXX when i was only 15 years old. Also I have a Bankruptcy that the Plaintiff has admit. they were aware of that was filed in XX/XX/XXXX and discharge in XX/XX/XXXX they never notify by mail or phone call also/they got a default judgment against me in stated garnishing my bank account.
Company Response: Closed

Disputed: No Timely Response

2015-03-31

Flint, MI

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-31

Palmyra, MI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed

Disputed: Yes Timely Response

2015-03-31

Sanders, KY

Balance transfer

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-30

Mercer, PA

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-27

Palmyra, MI

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-03-26

NJ

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: On XXXX XXXX, XX/XX/2013 I applied for a mortgage loan with The Huntington National Bank. Mortgage Loan # XXXX. I was pre-approved for a XXXX year conventional loan at 4.375 %. On XXXX XXXX, XX/XX/2013 my loan was approved and I locked in an interest rate of 4.75 %. The rate lock expired on XXXX XXXX, XX/XX/2013 and the mortgage rates subsequently decreased. As the rate of 4.75 % had expired and new rates were lower I asked XXXX XXXX ( NMLS ID : XXXX ) as ( XXXX ) XXXX to give me the new lower rate but she refused. I closed on my property ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX ) on XXXX XXXXXX/XX/2013. Is this legal? What are my rights? I wish to file a formal complaint and have CFBP and any other governmental agency with jurisdiction to begin an investigation into this matter. I have mailed your a hard copy of the pre-approval letter as well as the approval letter for your review. Sincerely, XXXX XXXX ( mobile ) XXXXXXXXXXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response