FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 90
2017-05-03
RI
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: I am XXXX XXXX XXXX XXXX. I have honorably and dutifully served my country for the past 12 years as an XXXX XXXX XXXX. I have served in XXXX XXXX XXXX including XXXX XXXX XXXX and XXXX XXXX XXXX and have willingly made great personal sacrifices for my country. I am currently in the process of soliciting assistance from Congress for retaliation I experienced following a formal report of gender discrimination. As a result of reporting corrupt actions of others, I was subjected to a pattern of retaliation which continues unabated to this day. These acts of retaliation should not be countenanced and have caused me and my family great financial as well as emotional harm. I have given much to this country and I would expect that this country in return owes me respect and that I be treated with common decency due to any citizen.
This letter is to address a substantial prolonged financial hardship I have experienced as a result of military service and seek assistance with the potential predatory lending practices of Fifth Third Bank. Around XX/XX/XXXX, I contacted Fifth Third to seek assistance with my financial hardship which resulted from my execution of military relocation orders. In response to my solicitation for assistance I was offered a forbearance plan by a 5/3 representative named XXXX who explained that using this option of forbearance meant I could defer 3 months worth of payments without penalty. She informed me that she would send documentation to validate the forbearance plan closer to the end of the month, as I had just missed the window for their supposed reconciliation date. I accepted her suggested forbearance plan and waited for her to contact me, which never occurred. After waiting several weeks, I called Fifth Third and attempted to reach XXXX, who never returned my calls, messages or emails. Fifth Third claims there is no evidence or history of this conversation occurring and is now trying to penalize me for deferring payments as advised by their representative.
After several calls requesting information and complaining about the evasion of various customer service representatives, I was finally put into contact with a customer care specialist named XXXX XXXX. He informed me I would have to submit another hardship package because my first one had been closed. I did not receive assistance for the first package, or a follow-up to explain the outcome of its submission. XXXX XXXX gave me a long list of documents I would need to submit for the second package, which were not required for my first package and even more demanding in terms of detailed account information. He requested that I give him full bank account numbers to ALL of my accounts, or he could not help me. I attempted several times to ascertain from XXXX XXXX why all of the additional account details were required for the second package when they were not needed for the first package and he could not provide the answer.
After several weeks of asking him for an explanation for the additional documents, I relented because of desperation and gave him access to all of my accounts. Many of my questions have remained unanswered, such as does Fifth Third participate in the Making Homes Affordable Program or other Federal aid programs for XXXX XXXX service members who are forced to relocate. I have gotten conflicting information from multiple 5/3 representatives as to the status of my original hardship package, which include that it was closed, never opened or did not have enough documentation.
OnXX/XX/XXXX, I was contacted by a XXXX XXXX via phone, who is allegedly a contracted VA appraiser requesting access to my XXXX XXXX home on behalf of 5/3 Bank. I requested that XXXX XXXX provide professional validation of her job status as an appraiser in which she could not provide. I asked her how she found my contact information and she stated 5/3 Bank had given it to her to request access to my home for the purpose of an appraisal. 5/3 Bank did not inform me of an appraisal service and gave the alleged VA appraiser partially incorrect contact information through an erroneous email address I have never been associated with. Not only does 5/3 refuse to correct my contact information despite numerous requests, they also released my personal information without my consent.
On XX/XX/XXXX I called 5/3 and requested to speak to a manager in regards all of the issues stated in this letter, and also to request the notes detailed on my 5/3 account with the many representatives I had previously spoken to. I realized after the first incident with XXXX and her failing to keep her promise that it would be wise to request that each person I speak with write out a summary of our conversation. During this call, I was referred to a ( Customer Care Specialist ) in the Loss Mitigation Department named XXXX, to whom I requested an electronic copy of the notes previously recorded, which she refused to provide. Due to the conflicting statements of representatives as to the status of my plea, I wanted a copy of my account notes so that I could determine who is constraining my request for aid. I asked her why she could not provide it and was informed that customers are not privy to them. The fact that I am not privy to notes on my account is a concern to me, as it presents the perception that 5/3 is operating in a less than straightforward or honest way.
After I determined that XXXX had no intention of hearing my issues or assistance, I requested to escalate this call to the next supervisor, which she begrudgingly did. The next person I spoke with was Loss Mitigation Supervisor XXXX XXXX ( XXXX ). XXXX XXXX was not able to give me an answer as to what had occurred with my account and assured me he would call me back on XX/XX/XXXX. He informed me that the status of my was at a standstill because I had not responded to the paperwork mailed to me. I did not respond because 5/3 has continued to send my mail to the property address of the mortgage. Another concern with this is the fact that 5/3 has been able to send mail that pertains to bill collection to the correct address, but not documents that will assist in the severe hardship I am enduring because of serving my country.
I have invested several hours worth of phone calls with 5/3 Bank to get assistance and information on my mortgage options in order to avoid foreclosure or short sell options. It is my belief that 5/3 Bank is : 1. Utilizing intentional evasive measures in order to perpetrate predatory lending tactics to force my home into foreclosure for their benefit.
2. They are exploiting my inability to physically go into a bank because of military service, thus controlling this situation to their advantage. 3. They are intentionally sending important documents to a location I do not reside knowingly, despite my efforts to correct the mailing address on file so they can argue that I never responded to strengthen their foreclosure plan. 4. They are presenting false aid options, such as the fo
rbearance plan I was offered, in order to collect late fees and create a misleading case in their favor for foreclosure.
5. This lender has demanded my birth certificate and all of the information to access my accounts, yet have produced no assistance or explanation as to what it will be utilized for. 6. 5/3 Bank has illegally abused my personal info
rmation that I have submitted for the hardship package to others without consent, yet withheld information about my account that could help me determine what is really occurring with my account.
7. They are omitting key details to my account notes and other responses for the purpose deniability of aid. 8. The representatives have outright lied by denying discussions and have avoided answering my questions about other Federal assistance programs available to me to prevent resolution. 5/3 Bank has been intentional, illegal and exploitative in their business practices and further compromised my very difficult situation by preying on my desperate solicitation for help. I am currently in the process of submitting a Congressional Complaint
for the negligent business practices of companies I have been forced to interact with because of military relocation orders, and 5/3 Bank is one of them. Below is a brief outline of the current struggle I am engaged in and need help with.
Background : The issue with Fifth Third Bank is but one component of the financial devastation I am currently enduring. As outlined below the issues that I am addressing to Congress covers an unfortunate period in my career that is still heavily injuring my life. All of the problems that are impacting me currently have stemmed from adhering to directives for reporting violations of gender discrimination during that period which have led to insurmountable financial hardship. SinceXX/XX/XXXX when I first reported the hostile work environment, I have paid well over {$150000.00} in additional and unnecessary mandatory relocation expenses not reimbursed by the government. In the collective 3-year span since that complaint, I have only earned {$98000.00} according to my pay stubs, leaving me at an astounding deficit of {$56000.00} in relocation associated costs ( this is a conservative estimation and only items I have receipts or evidence of have been included ).
To provide real magnitude to this issue the only way to recover financially from the current deterioration I am experiencing would be for me to declare bankruptcy or dedicate the next three years pay towards the repayment of various pay methods I had to use to cover the shortage without paying any cost of living expenses. While the pains of being in debt are certainly stressful, this financial concern is much more significant because in order to maintain my job specialty in the XXXX XXXX, I must maintain a job clearance which requires financial health and stability. By declaring bankruptcy, or having substantial debt I can not afford to pay off, I am at risk of losing my clearance eligibility which would result in losing my job and negating the 12 years of technical experience. 5/3s efforts are further compromising my financial hardship and have delivered the very clear message that service members will not be treated fairly or with respect and care.
SinceXX/XX/XXXX my relocation costs have reached nearly exceeded {$160000.00} to which only a small portion has been reimbursed to me as travel costs. There have been numerous ripple effects for the short period in my career including : 1. Eventual dissolution of my marriage 2. The devastating cross-country child custody commitment ( due to a legally binding separation agreement, I have had to pay out of pocket for travel arrangements for my daughter to visit her father. ) 3. The decline in my physical health caused by ceaseless stress over my financial situation.
4. Significant damages to my XXXX XXXX residence caused by Hurricane XXXX.
5. The destruction, theft and frequent relocation of my household goods by the negligent, underinsured moving companies contracted by Department of Defense in excess of {$60000.00}.
6. The disruption in my familys wellbeing and quality of life caused by broken household goods.
7. The cost of damages, extortion, repair and rental vehicle fees caused by vehicle transport services related to relocation for nearly {$10000.00}.
It is understood that military service comes with sacrifice, but the word sacrifice does not summarize the emotional cost of service. The truth behind military members endeavors is this : We expose ourselves to unrelenting danger and incur a laundry list of medical conditions that impact our quality of life in substantially painful and permanent ways, a burden we carry long after departure from XXXX XXXX. Mentally, we are forced to compartmentalize loneliness every time we leave our loved ones and forgo comfort and opting to [ choke down ] crippling stress to continue, unsure at times how to put the next foot in front of the other. This unnecessary hardship lends to the skyrocketing diagnoses of XXXX and veteran XXXX rates ( even more prevalent in women veterans than men ).
Add to the decline in physical and mental health the fact that we miss the milestones that bring positive mature perspective, wisdom and gratitude. I have sacrificed countless of these priceless moments so I could serve and be exploited for my efforts. The exploitation is a necessity when related to deploying, because we are freedom fighters and tasked with the exhausting job of protecting our country, but exploitation through malicious reprisal, by contracted moving companies, or Headquarters XXXX XXXX by denial of financial aid is an abuse that is unfair to exact.
The failure of marriages due to long separations and the overwhelming stress of service.
Truthfully, I do not know what options are available to me in rectifying the concerns expressed in this letter. It is my desire that 5/3 bank honor the forbearance plan by removing those allegedly delinquent missed payments from my account, reducing my overall mortgage as if those 3 payments had been mad. I believe that this would be a fair effort on their part in light of the incredibly unprofessional predatory efforts of their customer service representatives. I also want 5/3 bank to reconsider loan modification for my mortgage because of these issues.
In the face of all the trauma, grief, stress, terror and sadness associated with military service, at the very least we should be able to avoid financial ruin or bankruptcy. I am currently experiencing the strain of institutional abuse by gender discrimination and financial exploitation by the very country and XXXX I have faithfully served. I can provide any documentation proof you require to validate my efforts and concerns upon request. Please let my loyalty to my country count for something during this very difficult period for my family and I.
Thank you for your service, support and concern to this matter.
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with non-monetary relief
2017-05-02
Knoxville, TN
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief
2017-05-02
Wonder Lake, IL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: XXXX XXXX does not allow for automatic online payments so I had a payment amount set through my bank that was well above the minimum payment due. This has been going on since XXXX XXXX . Much to my surprise I received a letter from XXXX XXXX advising me that I had not been making my minimum payment and was now in arrears {$390.00}. I was shocked. I received no information from the bank. I have since been contacting them to correct this matter without any success. I have been told I am too " XXXX '' to use their website. I have been belittled because my " XXXX '' culture makes it impossible for " XXXX '' to understand me so she started yelling at me and hung up on me. I am trying to find a way to set up my payments so they are paid automatically and I dont end up getting assessed unreasonable fees. I believe this practice is intentional. They now claim they can increase my payment to 5 % because I failed to make the minimum payments despite that I was making the same payments every month but they never contacted me to advise me I was not meeting the minimum payments. Again 5th Third Bank does not offer online auto pay like every other bank does. I have been given incorrect information and continue to be assessed horrific fees because they will not tell me how to remedy the solution. I also think it would be respectable to advise XXXX that we are not welcome in your bank - its just the right thing to do. They offer no bill pay, will not promise to send you statements electronically or otherwise _ XXXX says its all in the fine print.
Company Response: Closed with explanation
2017-05-02
Wesley Chapel, FL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: My bank is Fifth Third B ank On or about XXXX XXXX I filled out a stop payment order. The automatic payment was for XXXX XXXX XXXX in the amount of {$720.00}. There was no problems in XXXX as the bank stopped the payment. On XXXX XXXX the paid the draft even though they had a valid stop payment order. The Bank representative XXXX XXXX XXXX said they had a valid stop payment order and she did not know why it was paid. She would investigate. XXXX days in a row I spoke with XXXX or XXXX . XXXX finally stated the draft was paid. The stop payment order was not a promise and there was nothing I could do about it. They did refund the over draft " fee 's '' due to their error. However, I did not authorize the money to be paid. The bank was negligent in their handling of this issue and should return money. Thank you,
Company Response: Closed with explanation
2017-05-01
Clermont, FL
Closing an account
Checking or savings account: CD (Certificate of Deposit)
Funds not received from closed account
Complaint: I purchased a 7 month {$1000.00} CD at 4 % interest compounded daily on XX/XX/XXXX from XXXX XXXX XXXX . Account or XXXX number : XXXX . I never redeemed the CD expecting that it would continue to collect interest, even if adjusted. About 10 to 14 wee ks ago I called Fifth Third ( 5/3 ) B ank who purchased XXXX XXXX XXXX some years ago about redeeming it. Several times I have been promised return calls from both the Corporate office and local branch but they never have kept their promises. I call back and they tell me it will take a week or so to research the matter of providing proof it was redeemed and try to dissuade me by saying it might cost me a lot of money for them to do that. I tell them to do the research. Then they say they may have deleted or purged the information.I do not believe I ever received any form of payment for the CD. It was purchased as a gift for my son and he kept saying he would let me know when to cash it in and give him the money. He waited until recently to ask me about it as our family is planning a XXXX vacation this Fall and he always intended to use it for travel. After several calls to the branch ( phone : XXXX ) I spoke to XXXX a t Fifth Third Corporate on XXXX / XXXX / XXXX ; XXXX # XXXX . Any assistance you can provide me would be greatly appreciated. I know my CPA tells me I have to keep my tax and business records indefinitely. I would think the banking industry would be have at least the same requirements as a small business owner would. Thank You Again, XXXX XXXX XXXX
Company Response: Closed with explanation
2017-05-01
Palos Park, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I submitted all my information for a short sale on XXXX XXXX , 2017. Every ti me we call in they say there is nothing new to report and it is still in the process of review. They are failing to abide by timeline guidelines for response and the initial processor will not give a point of contact on the file, so every time I get different information.
Company Response: Closed with explanation
2017-05-01
Cincinnati, OH
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2017-04-30
Oak Creek, WI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2017-04-29
South Florida, FL
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: I applied for a Fifth Third Mastercard and was granted a card with a {$7500.00} limit. t 's been a nightmare trying to use the care ever since. Almost every time I try to make a purchase they decline it and shut off my card. The first 5-6 times this happened, I called in and answered some security questions and they reactivated the card. The 7th time it happened they were very rude and told me I had to go into the bank with my id documents and have the documents sent in from the bank. I did so. Once I did that, I called the fraud department back and they assured me that the card would be reactivated and that this kind of block would never happen again. My card was cut off again within 2 days. Then when I called in they kept saying the card was under corporate review. I asked who I could speak to about it and they said nobody. It 's been 6 weeks. I 've received 3 voicemail s from a lady apologizing that she has n't resolved it sooner and says cryptic things such as investigations and companies she needs to speak with. To date the issue has n't been resolved. What 's worse is now I am totally locked out of my account and can not see any information, do an online bill pay, etc.
Company Response: Closed with monetary relief
2017-04-28
Portage, OH
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2017-04-27
Lansing, MI
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: on Saturday X/XX/17 my employeer tried to direct deposit XXXX it was rejected by my bank. According to 5/3 bank the routing number was incorrect. My employeer called 5/3 bank with me and was told the correct routing number and my employeer read out the routing number to make sure that it was correct. On X/XX/17 my employeer tried to direct deposit XXXX into my account again. Again it was rejected 5/3 bank stating that the routing number was wrong. We called and talked with four different personal that told us four different routing numbers that was associated with my account. As of right now my employeer is unable to direct deposit money into my account because of their errors. I have tried to work out the situation with 5/3 bank however, they just keep apologizing and telling me to try to have the company send the money again.
Company Response: Closed with explanation
2017-04-27
Chicago, IL
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Closed with explanation
2017-04-27
Wonder Lake, IL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: We are processing a short sale wi th Fifth Third B ank. On XXXX XXXX , XXXX , they issued a counter offer of {$190000.00}, and we initiated a value dispute. On XXXX XXXX , the value dispute was completed and the market value was reduced to {$170000.00}, which is the EXACT amount of our offer. I asked if we could proceed with this offer and received no response. I emailed our representative XXXX XXXX again on XXXX XXXX asking if we can proceed and received no response. On XXXX XXXX , I calle d 5th 3rd and spoke to XXXX ID # XXXX . She confirmed value of {$170000.00}, but showed nothing more recent than last week so reached out to the " specialist '' working on the loan/offer. He could n't reach him but gave me his direct contact info for XXXX XXXX yet again. On XXXX XXXX , I emailed XXXX XXXX asking if we can proceed with the offer and copied his supervisor XXXX XXXX . I FINALLY received a response from XXXX indicating the " investor '' has reduced some fees, but did NOT indicate who the investor is. I emailed him back requesting this information, but AGAIN no response. On XXXX XXXX , I emailed XXXX the requested documentation and informed him I did not have approval to reduce the fees, since we were not informed of the investor. I received the following response from XXXX , " The review on the file is halted until the settlement statement has been adjusted to allow for investor review. '' When I asked him to clarify this statement. He responded, " Until the seller provides a settlement statement that meets with the investor guidelines and directives then I do not see what can be done at this point? '' I c alled 5th 3rd to s ee who the investor is. I spoke with XXXX and asked for XXXX XXXX ' supervisor since it took him a month to return my phone calls or emails and they want me to cut our fees in half without giving me any information as to who the investor is. I was transferred to XXXX XXXX , she said the investor is XXXX XXXX , and she will have XXXX XXXX call me back regarding the delayed responses from XXXX . I subsequently received approval to reduce the fees and sent the revised settlement statemen t to 5th 3rd . XXXX XXXX did not return my phone call and instead sent me an email indicating he would contact me on XXXX XXXX . He did not call me and when I emailed him to find out when we could speak he insisted he DID call me. And argued that my loan number was wrong and he could n't find the file. I asked him to call me so that I could provide the SSN instead and he said he would have to do this tomorrow. I called in, trying to get in contact with someone who can discuss this file with me and aft er 40 min utes on hold, I was informed no one is available and I will have to leave yet another voicemail. It is completely unacceptable to refuse to communicate.
Company Response: Closed with explanation
2017-04-25
Douglas, MI
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: It is my fault that my account became in overdrafted XXXX XXXX . I lost track of what had and had not been deducted. The Charges Float and transactions do n't appear for days -- making it difficult to estimate how accurate my online checking is. My account overdrafted, payment where returned/ denied. I transferred funds and payed the $ 200+ in fees for every specific over draft item on XXXX XXXX . What I can not accept is when the company, without my authorization allowed other companies they rejected payments from to Retry Pymts, which in effect created another {$200.00} in fees to stack up only a few days after bringing my account to balance. I would have closed my account if I thought something like this would happen.
Fifth Third Bank does not record charges and purchases on ATM or debit cards in the order they actually occurred, they allow charges to float for days, then reorder them to suit their overdraft system. The Charges Float and transactions do n't appear fo r days -- making it difficult to estimate how accurate my online checking is. Fifth Third Bank reorders the charges and purchases so that the largest charge or purchase is the first one paid by the bank, and uses the smaller ones to rack up overdraft fees of {$37.00} each.
They did this to me twice in less than a week. They over-use the Return Item/Overdraft, then allow indefinite Retry Pymts r equests to be processed, even when its already in overdraft, stacking up fees of {$37.00} for each retry payment, which they allow without my authorization. They should limit the numbers of retrys. I would prefer my account just be denied use if it is over-drafted. Its not just to charge an account that is already in over draft several times more there after. This company is close to charging {$400.00} in fees in less than one w eek. I want to cancel my primary checking account. Customer service informed me that I must keep my primary checking to deposit my pay-checks in a timely manner. I will switch all my charges to my express checking account, becaus e 5th 3rd customer s ervice has assured me that that account will not allow overdrafts, or overdraft fees to stack up like my current primary checking. When I receive my next pay-check on Thursday XXXX XXXX XXXX I will deposit it into my account and let the cash sit in there for a couple days to catch the rest of these floating repayments. I will go through every third pay system and delete the primary checking account number. I feel like the second + {$200.00} dollars in fees they have applied to me is unfair and unjust, especially because I had no control over authorizing the Retry Pymts requ ests.
Company Response: Closed with explanation
2017-04-25
Chicago, IL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I am applying for a mortgage loa n with 5/3 Ba nk through their physician program. I offered {$250000.00} on a property. The appraisal came back at {$220000.00}. We are currently disputing, but the appraisal was poorly done and I believe was biased. The appraisal includ ed 2 properties that were listed, not sold and on the market over 90 days and a short sale when there wer e other, more comparable, properties that had recently sold. These were even provided to th e appraiser by the seller 's agent. The property is located on the south side of XXXX in a traditionally low-income neighborhood. It is my impression that the bank and th e appraiser are allow ing their own implicit biases to come into play with regards to this loan. I do n't think the bank wants to invest in a neighborhood like XXXX due to its demographic. I find this unethical and inappropriate.
Company Response: Closed with explanation
2017-04-25
Cincinnati, OH
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with explanation
2017-04-25
Coconut Creek, FL
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Closed with explanation
2017-04-25
Melbourne, FL
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with explanation
2017-04-25
Las Cruces, NM
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with monetary relief
2017-04-24
MI
Improper use of your report
Checking or savings account: Checking account
Reporting company used your report improperly
Complaint: Well i had a checking account with fifth third bank in XXXX Michigan. And i had a overdraft go through because theyed payed a bill earlier than the date i set up on billpay. So it charged me XXXX dollars so i called and asked what happened and they said that the pitcular bill is sent out through the mail and they dont have the control of when it gets there. But they said they would refund the XXXX dollar overdraft fee. So they asked if i wanted a overdraft protection i said no i will just pay my bills a different way. But then i went on my credit report and it said fifth third bank has removed there inquire. So i called and asked why they looked up my credit report they siad they didnt but he will look into it and call me bac k 2 weeks go by and no call so i go in there to close my account and the guy heard me from the office and comes out and said just come with me and brought to the top person in charge a women. And she said XXXX you wanted to apply for a credit card and i said no i didnt she said i have it on file. So i said show me and she went into her computor and couldnt find it so she said well it is on paperwork so went into her desk drawer and went through two months of paperwork and couldnt find anything and said i guess you didnt. I dont know what to say she said. Now i definitely was closing my account and a few days later i get a letter from them with a new debit card saying they had a security breach my information maybe compromised here is a new card. So i just want this on file so they dont do stuff like that. Compromising my credit info.i had been there for two years and never had a overdraft or a credit card through them. So i dont understand shy you would operate your business like this.
Company Response: Closed with monetary relief
2017-04-24
Indianapolis, IN
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2017-04-21
Ocklawaha, FL
Loan servicing, payments, escrow account
Mortgage: Home equity loan or line of credit
Company Response: Closed with explanation
2017-04-21
Fenton, MI
Problems caused by my funds being low
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2017-04-20
Fort Worth, TX
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: I purchased a vehicle from Texas XXXX of XXXX , XXXX XXXX XXXX XXXX XXXX XXXX , TX XXXX on XXXX / XXXX / XXXX The vehicle was financed with Fifth Third Bank XXXX XXXX XXXX XXXX , OH XXXX . They received my Credit Union certified on XXXX / XXXX / XXXX . I still have not received my lien release.
Company Response: Closed with explanation
2017-04-19
Quartzsite, AZ
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: Hello, I have an auto loan # : XXXX with Fifth Third Bank ( 53.com. ) On XXXX XXXX I realized by checking my account on line that on XXXX XXXX this lender added XXXX charges of {$840.00} each, this as they stated was for the insurance coverage, which according to them I never had. This is the second time that this bank did the same to me ; the previous time was on XXXX XXXX . On Monday XXXX XXXX XXXX , I calle d Fifth Third Ban k loan department and they informed me they do hire a company that check insurances on cars called, XXXX XXXX XXXX XXXX XXXX . When I called XXXX XXXX to number XXXX a representative from this institution name XXXX told me that she was not fully sure that they had enough information about my insurance situation, but when they are in doubt they just informed that to lenders, since proof of insurance can not be proofed they assumed the car does not have insurance, then in this situation they had to report it to Fifth Third Ba nk. This is an unfair way of doing business because affects consumers. Last year on XXXX XXXX when this same issue happened I updated my home address, and today XXXX XXXX when I talked to Representative XXXX XXXX from the loan department, she stated that still the database shows my old address and that never got updated. Due to this issue the letter requesting proof of insurance this year was never sent to the right address, therefore I got never informed of such request. This bank is engaging in unfair practices in prejudice to consumers. Also the agreement I signed with the dealership has different rate and at the time I am paying 0.14 % more. XXXX XXXX XXXX , I emailed my proof of insurance to representative XXXX XXXX to email : XXXX XXXX XXXX , also expressed my concern about the rate difference, she stated that when my email is received do not expect a response because it may take some time to do research.
Company Response: Closed with non-monetary relief