FIFTH THIRD FINANCIAL CORPORATION

2017-06-05

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with non-monetary relief

Timely Response

2017-06-03

Birch Run, MI

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: XXXX XXXX - I overdrafted on my checking account, so I called Fifth Third and signed up for overdraft protection on my account that was connected to my Fifth Third credit card. <P/> XXXX XXXX - I overdrafted on my checking once more and was charged an overdraft fee, so I called and they said I never signed up for overdraft protection, so they signed me up for it once more. <P/> XXXX XXXX - The same thing happened. I was charged with an overdraft fee once more, so they set me up with overdraft protection again. I then filed a complaint with the CFPB. They reply letter from Fifth Third lied and said that I denied overdraft protection from the bank. <P/> XXXX XXXX - Again, I was charged an overdraft fee. I called, they said there was an error with signing me up so they had to set me up with overdraft protection again. <P/> XXXX XXXX XXXX - I once more was charged for overdraft fees and I called and they again said there was an error setting up my overdraft protection and they said there is nothing they can do for me because they do n't have anything on file of me signing up for overdraft protection. <P/> This has gone on for well before last XXXX . Fifth Third has constantly charged me with erroneous fees that they ca n't explain and I 'm stuck paying for them. I will be switching banks in the next few months once I close my business, but I want these errors and constant fees to be reimbursed. Whether its ignorance on their part or straight up trying to get away with charging fees when they should n't, I should n't have to pay for their issues.
Company Response: Closed with explanation

Timely Response

2017-06-02

Fort Thomas, KY

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2017-06-02

Fort Worth, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX I closed on a home in XXXX XXXX. My mortgage was purchased by Fifth Third Bank in XX/XX/XXXX. Included in the closing costs was escrowed homeowners insurance of {$1600.00} to be paid to XXXX XXXX XXXX. <P/> I received and email from XXXX on XX/XX/XXXX stating the premium had not been paid. When I called them, they assured me my coverage was valid for at least 30 days while awaiting escrow payment. I received another email from XXXX on XX/XX/XXXX stating the insurance premium had not been paid. I contacted Fifth Third Bank and was assured the payment would be mailed overnight to XXXX the next day. I received yet another email from XXXX on XX/XX/XXXX stating my coverage was due to be terminated if payment was not received by XX/XX/XXXX. <P/> On XX/XX/XXXX I began making calls to both XXXX XXXX XXXX and Fifth Third Bank. Each time I called XXXX, the representative contacted Fifth Third and received assurance the payment would be overnighted the next day. After each call to XXXX, I contacted Fifth Third on my own. <P/> XX/XX/XXXX - XXXX in Customer Service - checked the system and saw the request for escrow payment, instructed me to call XXXX the following Wednesday ( XX/XX/XXXX ) to confirm payment was received. XX/XX/XXXX - Checked my account at XXXX, no payment credited. Called Fifth Third Insurance Dept and spoke with XXXX. Both assured me the payment would be escalated and to call the following day to check. XX/XX/XXXX - Called Fifth Third Insurance Dept and spoke with XXXX. Escrow had not been sent yet. Spoke with XXXX. She informed me the escrow should go out the night of XX/XX/XXXX. Call to check the following day to verify. XX/XX/XXXX - Called Fifth Third Insurance Dept and spoke with XXXX. The payment was NOT sent on XX/XX/XXXX, and is scheduled to go out XX/XX/XXXX overnight. I asked to speak with a supervisor and was first told the supervisor was helping another customer, so I agreed to hold. After 10 minutes, I was told the supervisor was called into a meeting. I insisted I needed to speak with someone who could make a decision about my escrow and was put on hold again. I was eventually transferred to XXXX, a Team Lead, who explained the payment was scheduled to be overnighted on XX/XX/XXXX and there was nothing else he could do to arrange for an immediate payment. <P/> At this point, my homeowners insurance is scheduled to be terminated tomorrow, XX/XX/XXXX. I am absolutely enraged about this situation and do n't know what to do other than pay the premium out of my own pocket and wait ( hope ) for a refund. <P/> I will attempt to contact Fifth Third and opt out of escrow for homeowners insurance. However, I have made 3 payments which include an escrowed amount and may have difficulty having this refunded to me. I have already spoken with XXXX XXXX XXXX about paying them directly beginning next year. <P/> XXXX XXXX XXXX has been nothing but helpful.
Company Response: Closed with monetary relief

Timely Response

2017-06-02

Camp Washington, OH

Applying for a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-06-02

Northside, NC

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem with paying off the loan
Complaint: I received a loan from fifth third bank to purchase a new vehicle. I called them in XXXX 2017 and asked for a full payoff amount. I specifically asked how to accomplish that and was given a number. I went to their website, accessed my account and paid that amount in full. my account showed a XXXX balance. I was told by the representative for fifth third bank that my title would be maile d in 2-3 weeks. I did not r eceive the title and in fact, received an invoice for a full installment payment of XXXX dollars abo ut 6 week s after I had already paid the full balance. this was accompanied by a late payment notice from the bank! I called them and they admitted the invoice they sent me was fraudulent and instead they insisted I pay an interest / penalty amount of XXXX ! I am going to sue them for fraud and breach of contract but I would also like this to be investigated. this is clearly a scam they are using to jam consumers for more interest payments and penalties when they go to pay off their loans. these scammers need to be stopped.
Company Response: Closed with explanation

Timely Response

2017-06-01

Meskegon, MI

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2017-05-31

Hialeah, FL

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Company Response: Closed with non-monetary relief

Timely Response

2017-05-31

Chicago, IL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2017-05-31

Five Points, NC

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Complaint: I tried to close my account and they told me they would turn me in the credit bureau. XXXX 2017ask f or for
Company Response: Closed with explanation

Timely Response

2017-05-31

FL

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I am XXXX XXXX XXXX. Have health issues. Provided my son a list of creditors, banks, a brokerage house. When I die, he 'll be able to communicate ; close accounts. Receive in return, outstanding investments. <P/>I created this policy at least a year ago. From time to time, contact creditors and such, to verify that the information I provided my son is accurate. <P/>XXXX XXXX XXXX, I entered Fifth Third Bank, XXXX XXXX XXXX, XXXX, FL XXXX. Ph. # XXXX XXXX. Communicated with XXXX XXXX, Personal Banker II. <P/>Ask that he update procedures ; what my son most provide / accomplish, to close my checking account when I die. <P/>Was informed, ''-Send a copy of the death certificate. '' I was astounded. Asked if it need be a copy or an original death certificate. '' The response, ''-A copy is fine. '' XXXX XXXX indicated that my son is the designated beneficiary.. Mentioned, ''-we do n't have his social security number. We 'll need that. '' Was told to come back after lunch as XXXX XXXX 's lunch hour approached .... some 30 to 40 minutes later. ( For the record, I am a seven minute ride, give or take from this office. ) Upon arriving home I reviewed my documents ; Fifth Third Bank ; Policies/Procedures. Discovered when I opened the account I was instructed, when my son contacts the bank to close the account, he must provide an Original Death Certificate, a copy of his drivers license and a notarized letter indicating he is the beneficiary. What he wants the bank to do to fulfill his requests. <P/>Upon returning to the desk of XXXX XXXX, I mentioned my discovery, as mentioned above. He replied, ''-well, yeah. That would be useful as well. '' When I asked why the person who opened the account did n't request my son 's social security number, he simply could not explain why. <P/>Upon leaving this bank, I went to a XXXX location. Shared with a representative what I mentioned to you. <P/>The Representative stated, ''-there is no reason why you would have to surrender your son 's social security number to him. '' Woa! <P/>I realized that my notes ; Policies and Procedures, concerning clearing the account, that XXXX XXXX did NOT indicate that my son must present his Soc. Secur. Card. <P/>THERE IS LEGITIMATE REASON WHY XXXX XXXX DEMANDED THE SOCIAL SECURITY NUMBER OF MY SON! <P/>I phoned Fifth Third Bank-HQ this morning. No one provided Policy & Procedures. Demanded that my son 's Soc. Secur. number be purged from 5th 3rd. computer. Was told I 'd be contacted within 24-48 hours. <P/>I stated that I receive a letter indicating my son 's Soc. Secur. number was purged. <P/>I AM horrified. Dejected. Believe I put my son 's security / life and his family 's in HARMS WAY! <P/>Help me! I believe I have been intentionally deceived. Do what must be accomplished. <P/>Thank you. <P/>XXXX XXXX XXXX XXXX XXXX, XXXX , FL XXXX Ph # XXXX XXXX Screen name ; XXXX
Company Response: Closed with explanation

Timely Response

2017-05-31

Newnan, GA

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Complaint: A {$19000.00} credit card was issued by Fifth Third Ba nk in the name of XXXX XXXX XXXX . This card was not requested by my wife ( XXXX XXXX XXXX ) and the first name is even spelled incorrectly. <P/> I called Fifth Third ( XXXX / XXXX / 2017 ) as soon as I saw the documentation that a card had been issued and that a change of address was processed for the card. <P/> Fifth Third blocked the account but now wo n't be accountable for removing the credit report info. They want me to take care of that even though Fifth Third is completely responsible for issuing the card. The credit report shows where Fifth Third made an inquiry and then later issued a card. <P/> I think the bank should back out the card from my credit report and not force me to get on XXXX numbers to credit bureaus to fix their incompetence.
Company Response: Closed with explanation

Timely Response

2017-05-31

Indianapolis, IN

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2017-05-30

Nyc, NY

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: Hello! My checking account at the Fifth Third Bank went into overdraft on X/XX/2017 . <P/> The bank did not notify via mail, phone, email or text. <P/> I have banked regularly with th e Fifth Third Bank for over 10 years and have received regular direct deposits during this time period. My lengthy history wit h Fifth Third Bank demonstrates regularity and compliance. <P/> If I had received any type of notification fro m the Fifth Third Bank regarding the balance of my account I would have taken immediate action to correct the error. <P/> My payroll did not go through as it always has, so the account balance went negative. <P/> I find it absolutely unacceptable that over the course of 10 days the bank took no action to notify me, but instead ran rapid fees to my account. <P/> Fifth Third Banks states they sent " emails '' which I never received. If I would have I would have called my employer immediately, called the bank and corrected the situation. <P/> When I conta cted the Fifth Third Bank in hope finding a resolution that works in both our favors they denied me any act of compassion or understanding. <P/> Fifth Third Ban k stated " We recommend checking you account regularly. '' The bank issued a credit to my checking account in the amount of {$37.00} Fifth Third Bank sa id " Check you account notifications to avoid this in the future '' I spent over a week on the phone with different managers, account representatives and branch managers with no resolution even considered from the bank. <P/> Even after I talked to the bank they continued to run fees on my account. <P/> They have prevented me from paying m y Fifth Third credit ca rd bill which I asked my parents to pay to avoid any more fees from them. As of now I am not allowed to make payments. <P/> I feel I was scammed by The Fifth Third Bank . As I am a regular working class person who is paid regularly. <P/> I find this appalling and unethical. <P/> The dates and fees are as follow s : X/XX/2017 in the amount of {$110.00} X/XX/2017 in the amount of 148.0 0 X/XX/2017 in th e amount of {$110.00} X/XX/2017 in the amount of {$110.00} X/XX/2017 in the amount of {$74.00} X/XX/2017 in the amount of {$110.00} X/XX/2017 in the amount of {$37.00} X/XX/2017 in the amount of {$37.00} X/XX/2017 in the amount of {$37.00} ( bank wo n't allow me to pay my credit card bill and charged me a late fee ) Total overdraft fees equal {$770.00}.
Company Response: Closed with explanation

Timely Response

2017-05-30

Lexington, KY

Communication tactics

Debt collection: I do not know

Called before 8am or after 9pm
Complaint: I have been contacted by a company claiming to be Fifth Third Bank. I do not have an account with this bank, in any capacity. They have called me nine times in the past 2 days. When I answer their calls they refuse to let me speak to a supervisor, however they continue calling.
Company Response: Closed with explanation

Timely Response

2017-05-30

Austintown, OH

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Information belongs to someone else
Complaint: Im a victim of identity theft, and this company has refused to follow the laws set out in the fair credit reporting act and block this information from appearing on my credit file. To add insult to injury, they claim to have verified the information despite them being the one who alerted me to my identity theft in the first place!
Company Response: Closed with explanation

Timely Response

2017-05-30

Portland, TX

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem while selling or giving up the vehicle
Company Response: Closed with monetary relief

Timely Response

2017-05-29

PA

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: I have a car loan w Fith Third Bank. I have had a bankruptcy and thru it all i have never missed a payment. I am current in all payments, yet they call my home 5 times a day on weekends and holidays!!!!
Company Response: Closed with explanation

Timely Response

2017-05-29

Charlotte, NC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: President assured me that he would reimburse me for any fees related to penalties i received for IRS du e Fifth Third not honoring online payment as Branch Manager state d she would. They are now trying to say that they called me and could n't reach me?? i have my cell phone on and available to take calls at any time. and there were definitely no missed calls. They also did not mail me any info regarding hold they stated they had on acct either until after i filed complaint. IRS has fined me {$2300.00} ( I HAVE NEVER HAD A RETURNED CHECK WITH IRS ) for them not paying my check in the amount of {$14000.00} when i had funds in the bank. and even after i spoke with XXXX XXXX Manager who gave me her contact info for them to call her so that she assure them that " the funds were good ''. They alleged that they called her and that this was n't good enough and they had to have this in writing. i made a payment to IRS for taxes o n XX/XX/XXXX a nd after making payment online i realized that bank had some of my funds on hold for a check that deposited via ATM. first thing Monday morning the XX/XX/XXXX i bega n calling to see if manager would release so that this check was not returned and this when the charade began.. I spoke with several Manage rs at 4 locations and 2 o f them assured me that they would handle. i was told by all that i need to contact the branch i opened the account with 10 years ago!! So i started with XXXX who never returned call back to date ... but told XXXX who assured me that this check will clear because if funds are there they will always pay check..and she stated that check had already been held 7 days and it is obvious that the check is good..by the end of the day XXXX called me after hours and stated that XXXX advised her to " stay out of i t '' and that she would handle. All the people I spoke with on XX/XX/XXXX regar ding this matter. XXXX XXXX ( she was at location where i made ATM deposit ) never attempted to call me back I have my cell phone with m e 24/7. The y knew that XXXX XXXX would not be providing them anything in writing but did advise Fifth Third to call so that they could verify that Funds were Good Also another important Fact to point out also is if they hold funds for the entire 8 days then funds should have been available and check should have cleared on XX/XX/XXXX ( the XX/XX/XXXX the check was returned not paid ) I HAVE SPOKEN WITH THE PRESIDENT AND HE HAS ADVISED ME THAT THE PENALTY THAT I HAVE BEEN ASKED TO PAY FROM IRS FIFTH THIRD W ILL BE REFUNDED ONCE I HAVE PROOF THE I HAVE PAID THIS WAS HANDLED VERY POORLY ESPECIALLY AFTER I SPOKE WITH MANAGERS AT 4 LOCATIONS ( XXXX AT XXXX LOCATION, XXXX AT XXXX LOCATION, XXXX MANAGER AND XXXX XXXX AT XXXX XXXX LOCATION ) BRANCHES AND WAS TOLD ONE LIE AFTER ANOTHER. I DO EXPECT TO GET REFUNDED THE COST OF THE PENALTY BUT THIS DOES NOTHING FOR MY INTEGRITY WITH THE IRS I DO NOT PLAN ON CONTINUING MY ACCOUNT WITH THIS BANK AND IN THE PROCESS OF GETTING IT MOVED TO ANOTHER FINANCIAL INSTITUTION. XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-05-27

Harrisburg, PA

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: I had financed with fifth third bank with amount of {$16000.00} for XXXX XXXX XXXX . This financing on XXXX XXXX . XXXX monthly XXXX with late fees it would be {$320.00}. I found the loan was XXXX .!!!!!!! Want more explain for this intersting. When I counted my payment it 's above {$1500.00} roughly. Paid off {$7000.00} with late charge {$340.00} and {$350.00} with last month of paid off before XXXX XXXX . I talked with them and how to calculate this payments they did n't explained or cerified my right. This financial institution I am not trust their process of this loan payment since I was starting my loan.
Company Response: Closed with explanation

Timely Response

2017-05-26

Tunnel Hill, IL

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with monetary relief

Timely Response

2017-05-26

Miami, FL

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2017-05-26

Drakesboro, KY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2017-05-26

Wonder Lake, IL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2017-05-25

Dayton, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response