FIFTH THIRD FINANCIAL CORPORATION

2017-05-24

Chicago, IL

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-05-24

Ocklawaha, FL

Fraud or scam

Money transfer, virtual currency, or money service: Refund anticipation check

Complaint: I 've made investments with a company thinking I was taking steps to owning my own business. But it turns out to be fraud and I contacted the merchant for months asking for a refund and the said they have nothing of mine on file. I 've called my bank and my bank said the can not help with my dispute its out of there reach.
Company Response: Closed with explanation

Timely Response

2017-05-24

Brooklyn, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2017-05-24

Corning, NY

Managing an account

Checking or savings account: Other banking product or service

Cashing a check
Company Response: Closed with explanation

Timely Response

2017-05-23

Gary, IN

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2017-05-23

Green Acres, FL

Incorrect information on your report

Payday loan, title loan, or personal loan: Installment loan

Account status incorrect
Company Response: Closed with explanation

Timely Response

2017-05-23

SC

Applying for a mortgage

Mortgage: Other type of mortgage

Complaint: On XXXX XXXX I contacted two mortgage companies to refinance my current loan to get a lower rate. Fifth Third, who is my current company, and another I found on the internet. I thought my current company woul d be a quicker and easier company to deal with. XXXX XXXX told me their closing costs would be less than a new company because I would not need an appraisal etc. My balance due is approx. {$190000.00} and my home is valued in excess of {$850000.00}. Fifth Third has a copy of my tax assessment showing the value of my home and of course there is an appraisal on file from the initial loan process. I have not missed payments, my credit is good and I have funds to make monthly payments. Weeks would pass with no contact fro m Fifth Third rega rding the status of my loan. A list of required documents was mailed to me. I immediately sent the info. Calls went unanswered. I attempted to contact the manager but he w as not available. Finally a processor, XXXX XXXX contacted me and asked for the same previously requested documents. I sent them again. Then more and more requests for documents came by mail or email. I mailed each requested documment. Some seemed out of line but I did send them. I called XXXX and XXXX to get status and rarely got through on the phone. I was told around XXXX XXXX all of the documents were received and the loan should go to closing within a few days. Then a few days later I was told I need an appraisal. After the conversation with XXXX , XXXX said he would speak to the underwriter and I would not need an appraisal. My emails went unanswered. On XXXX XXXX I was told I do need an appraisal. Finally on XXXX XXXX during the conversation with XXXX I told them I do not want to continue to do business with them as they do not seem to be interested in lowering my rate and refinancing. I am very upset at the runaround I got fro m Fifth Third and lack of communication. After 82 days they were still asking for documents with no indication of a closing date. Their unprofessional way of dealing with customers should be noted. I will now start all over again with a reputable company to refinance and be rid of Fifth Third.
Company Response: Closed with explanation

Timely Response

2017-05-22

Vero Beach, FL

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2017-05-22

Fort Myers, FL

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response

2017-05-22

Bolingbrook, IL

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Deposits or withdrawals
Company Response: Closed with explanation

Timely Response

2017-05-22

Annapolis, MD

Getting a loan or lease

Vehicle loan or lease: Loan

Credit denial
Company Response: Closed with explanation

Timely Response

2017-05-22

Taft, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-05-22

Mountlake Ter, WA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-21

Columbus, OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My husband die d, 2016, thr ough my grieving process 5/3 tried to foreclose on property. We never knew the property was in my husband name only. Th e Financisl institution tried to make it right by giving me a forebearance and XXXX told me if I needed more time let her know, it had to be g iven 4- months at a time. I tried to get on touch with services 5/3, but I hv not received any answer, time is running out. I hv been traumatized with this entire situation. I did not get paid a check f or 5-months. Had to go through changes to get my back pay, took about 4-months, still trying to get my check corrected with XXXX at this moment. This is how I got behind. Reaching out to 5/3 for another forbearance so I can hv enough time to get financial crisis situated and get business done. A lawyer transferred the deed in my name, as I am wife and was in line to inherit property. I am needing a response, I want someone to respond to me so I wo n't be anxious about losing my home, I 'm just trying to communicate and reach out for forebearance to finish taking care of my business. My goal is to modify loan. It is too many things going on at the same time. I would not want anyone in life to go through a traumatizing event like this. I 'm still grieving the loss of my husband and trying to keep strong. Please help me get a response, I 'm exhausted. Thank you I did not pay to hv foreclosure droppe d. Fifth Third aban doned it. Because the loan was not in my name yet. They were trying to take the property after my husband died, I had not even got property transferred yet. My husband was a veteran.
Company Response: Closed with non-monetary relief

Timely Response

2017-05-21

Warrenton, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Since XXXX XXXX I have been trying to have my PMI reduced from my Mortgage. I had contacte d Fifth Third B ank in XXXX XXXX in writing for a request for a re-appraisal on the home to reduce my mortgage. I never received a reply. After contacting the bank, the bank responded that I filled out the incorrect paperwork and had to resubmit the request and sent out a letter for the 2nd ti me. I had a reappraisal preformed in XXXX XXXX . My Loan to Value ( LTV ) R atio if 78.2 % ; my original mortgage documents state that I can have my PMI reduced at an 80 % ratio . Fifth Third said they would contact XXXX XXXX as to why they can not reduce my PMI. They also said that XXXX XXXX requires a 75 % LTV. It should be noted that in XXXX XXXX , XXXX my load was assigned to XXXX XXXX . In a letter from XXXX XXXX it states the sale of my mortgage does not affect any term or condition of the Mortgage, Deed of trust or Note. On XXXX XXXX , XXXX I received a letter from Fifth Third Bank acknowledging my dispute that that the 75 % LTV requirements they stated it is something that XXXX XXXX is requiring ( the 75 % LTV ). Specifically, the Fifth Third Bank letter reads, " The 75.00 % is required by XXXX XXXX i f two ( 2 ) or more years, but less than five ( 5 ) y ears, have elapsed since the origination date of the mortgage load and no substantial improvements have been made in the property. '' It should be noted that this is no where stated in my original mortgage disclosure documents and is a unilateral decision that is being forced upon home mortgagors by XXXX XXXX and I do not believe they have the right to take this position. My original PMI Disclosure Letter f rom XXXX XXXX , XXXX states that PMI can be reduced based on an 80 %. It should be further noted that In the recent appraisal performed on XXXX XXXX , XXXX I found numerous errors and inconsistencies in the XXXX Appraisal where the 1 ) t he same appraiser was used for Fifth Third in XXXX XXXX that was used in XXXX XXXX ; 2 ) th e appraiser included a picture that was not even of the interior of my home ; 3 ) the appraiser specifically excluded properties that would have given my home a greater value and 4 ) the appraiser s pecifically included homes of inferior construct and did not account for adjustments as a result. My home was appraised at a value of {$390000.00}. My home is one of the largest in the neighborhood and I have sales records dating over the past year that similar homes with inferior construct have and are selling over {$390000.00}. I believe the appraiser is in bed with this lender to assess homes in favor of the lender. I have also told the bank the same and have not been able to get justification for their assigning of this appraiser. I will continue to write letters until my voice is heard. I have contacted an attorney and they suggested I file a complaint with your organization to look into this matter. The attorney said you may be the only company that could possibly investigate this matter and ensure that it gets investigated fully. I believe a lot of consumers may be paying PMI to a lender as a result of this illegal activity in which XXXX XXXX is not honoring the existing PMI mortgage disclosures that were presented to the mortgagor at time of the loan origination. I would appreciate your investigating this matter. Thank you.
Company Response: Closed with explanation

Timely Response

2017-05-19

Acacia Lake, TX

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with non-monetary relief

Timely Response

2017-05-19

Chicago, IL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2017-05-18

Cedar Lake, IN

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2017-05-17

Clayton, MO

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with explanation

Timely Response

2017-05-17

KY

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: A COMPANY WAS ALLOWED TO WITH DRAW MONEY FORM MY ACCOUNT, WITHOUT MY PERMISSION.
Company Response: Closed with monetary relief

Timely Response

2017-05-17

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-05-17

Rochester, OH

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I have contacted you -- XXXX Fifth Third B ank -- our accountant emailed to them our taxes XXXX XXXX they " ca n't find them '' I sent them again twice. is this a scam to say they can not find the required documents & taxes??? very frustrating
Company Response: Closed with explanation

Timely Response

2017-05-17

Grand Prairie, TX

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-16

Conyers, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-16

Tustin, CA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Company Response: Closed with non-monetary relief

Timely Response