FIFTH THIRD FINANCIAL CORPORATION

2017-04-19

Indianapolis, IN

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-04-19

Aurora, IL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Saint Petersburg, FL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Galena, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-18

Newnan, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Received a letter fro m Fifth Third B ank in XXXX saying my mortgage payment will be adjusted down beginning in XXXX . I sent the agreed amt as payment at the end of XXXX but got a letter saying my payment amt was short. I subsequently called and agreed to send an additional amt to bring my payment up to the agreed amt. Thinking everything was over, I was surprised to get letters in the mail dated XXXX XXXX and XXXX XXXX saying my loan was in default. I got another letter dated XXXX XXXX that my payment has been posted, any late fees have been waived and credit bureau corrections have been made. I also got a check for {$1100.00} dated XXXX XXXX . I called Fifth Third a nd explained that I got a check in the mail and was told that my payment was up to date. I then got some paperwork hand delivered to my home regarding mortgage payment assistance. I called Fifth Third a gain on XXXX XXXX and tried to clear up what was going on. I was told that I am missing my payment for XXXX so I told her I will send the payment my regular time at the end of XXXX along with another {$1100.00} which would represent a return of the {$1100.00} check sent. I followed up on my commitment and sent the payments. On XXXX XXXX I got a notification from my bank that my acct was overdrawn. I checked and discovered that a stop payment was placed on the check that was deposited. I calle d Fifth Third an d asked that the additional amt of {$1100.00} which represented the check sent to me be returned to me since they already put a stop payment on the check. Since then I have called XXXX XXXX , XXXX XXXX , XXXX XXXX and to date, XXXX XXXX , I have not received my check. I was told the check will be mailed XXXX XXXX . When I called XXXX XXXX , I was told the check was mailed XXXX XXXX . When I called XXXX , I was told again the check was mailed XXXX XXXX . Today is XXXX XXXX and I am yet to receive my check. I explained that due to this incident, my other utilities were not paid. I explained the urgency of the situation including the possible effect i t may ha ve on my job. It has all fell on deaf ears. This situation is very distressing and has severely impacted my job and my family ...
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-04-18

Bremen, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: This is my second complaint and while I 'm usually not one to co mplain this is getting a bit old waiting on 5th 3rd to c orrect their accounting. The last complaint I was trying to stop from the repeated calls which did slow down, but I did still get calls. I also asked them to fix the accounting errors which still has n't occurred. They have not fixed an error that they posted my payment to principle instead of applying to my payment. I did actually provide my list of payments that seems to have been ignored.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-04-18

Atlanta, GA

Taking out the loan or lease

Consumer Loan: Installment loan

Complaint: During the month of XXXX XXXX , I went into Fifth Third Bank to apply for a Unsecured Flexline load application ID # XXXX . I was told that I had been denied of this loan and received a letter with alot of not true facts. For one m y credit was XXXX which you only need a XXXX , I have a car loan that has been paid off in full with a long length of credit. I dont have any credit balance on my credit repo rt. Fifth Third Bank turn ed my down but the next day XXXX XXXX gave me a personal loan and a credit card, XXXX XXXX XXXX gave me a credit card as well. These banks was looking at the same credit report. Because who ever the underwriter was on my application didnt do their job.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-17

Caledonia, MI

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-17

Orlando, FL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-15

Lk Buena Vis, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: XXXX have a duplicate acct ln my report. Fifth third Bank checking acct XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-14

Eden, IN

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-14

Jupiter, FL

Billing disputes

Credit card:

Complaint: Fifth Third Bank allowed charges of {$17.00} to go through on a card account, ending XXXX, which I had not call to authorize use on. On XX/XX/XXXX when I called they admitted their mistake ( telling me anything under {$50.00} would go through ) and reversed the late charge and the balance ( {$17.00} ) was paid, my credit report would not show a late. On XX/XX/XXXX my credit report was hit and dropped substantially. I immediately called and spoke to customer service who apologized, saying she would forward an email to have it corrected. On XX/XX/XXXX I received a letter from XXXX. VP of Fifth Third Bank stating they tried to investigate but need more info ... To date it has not been corrected
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-13

East Rockaway, NY

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: Tuesday XX/XX/XXXX, my car a XXXX XXXX XX/XX/XXXX was repossessed by Fifth Third Bank. I purchased the car from XXXX XXXX XXXX XXXX in XX/XX/XXXX. Fifth Third Bank claimed there was a lien on the car from the previous owner. I have a lien release from Fifth Third Bank stating that the loan obligation was paid. My loan is with XXXX XXXX XXXX XXXX and XXXX has a lien on the car. I have a copy of the title in my name with XXXX as the lien holder. I 've made several attempts to contact Fifth Third Bank trying to resolve the situation. They refuse to speak with me due to the fact that I am not a customer of them. I 've spoken to the DMV regarding this matter, but they can not help with this issue. The bank also refused to speak to a legal attorney XXXX XXXX, who has sent several notices to them regarding this matter. I am currently paying a car note and insurance for a car that is not in my possession. I tried to cancel the insurance and registration but it can not be done without the license plates which Fifth Third Bank has refused to hand over, along with personal belongings which was left in the car.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-13

Cleveland, OH

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-13

MI

Account opening, closing, or management

Bank account or service: Checking account

Complaint: The bank released 2 years of financial transaction and my account number to anparty not associated with my account. The bank then allowed a deposit from the same third party on a second incident again who is not associated with my account.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-13

Belle Vernon, OH

APR or interest rate

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-13

Bronx, NY

Taking out the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-11

New Port Richey, FL

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-11

Ft Wayne, IN

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-11

Alexandria, VA

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-11

Ocala, FL

Late fee

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-04-10

Rochester, OH

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: We have a number of accounts with 5/3 bank. The staff always has been aggressive in selling products. In 2004 a loan officer approached us about equity lines. Long story short -- worst mistake EVER. We took out equity lines on our free & clean homes. Appraisals were flawed & the loan officer misrepresented some information. We know now of course we should not have done this!! This was during the wild west lending period. I wish we could say we took lavish vacations or bought expensive cars -- No we put the $ $ back into properties. We have been paying on these lines for 13 years -- we are now in our XXXX 's -- can not sell for what we owe!! We are having an impossible time making these payments. This situation is ruining our health & causing sleepless nights. We would like 5/3 to reduce the balance owed on these properties. Here is the last straw -- I put this all into writing to 5/3 & went to submit & their website said " technical difficulties -- could not submit '' Grrrr PLEASE HELP!!! XXXX & XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-10

Tucker, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-04-09

Pinellas Park, FL

Shopping for a loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-09

MO

Taking/threatening an illegal action

Debt collection: I do not know

Threatened to sue on too old debt
Complaint: XXXX is threatening me to file a lawsuit to collect a debt that was not mine and has been taken off of my credit report. The only Fifth Third Bank account I had was one that shows up on my credit report as closed and paid off and this other debt was after I closed this account.
Company Response: Closed with explanation

Disputed: No Timely Response