FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 84
2017-07-12
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-11
Durham, NC
Managing an account
Checking or savings account: Other banking product or service
Problem making or receiving payments
Company Response: Closed with explanation
2017-07-10
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2017-07-10
Litchfield, AZ
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Company Response: Closed with explanation
2017-07-10
Cincinnati, OH
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2017-07-09
Charlotte, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-08
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Fifth-Third Securities Brokerage Account XXXX, Ohio XXXX XXXX Investment executive, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. OhioXXXX XXXX XX/XX/XXXX Deposited in CD XXXX. Contained a basket of 10 stocks issued thru XXXX XXXX XXXX. To receive annual payment based on the average performance of 10 stocks. Listed below XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( acquired by XXXX XXXX ). Never received explanation of fees or stock performance. We have received no payout or an explanation of why no payout. A market transaction fee of 4 % 3 % 2 % and 1 % have been applied. This investment has resulted in XXXX return ( not 1 Dollar ) in over 5 years. We have called XXXX XXXX and we have received no satisfaction, except inXX/XX/XXXX we may get our XXXX dollars returned. There has been a bull stock market for the duration of this CD. A total misrepresentation by 5/3th bank
Company Response: Closed with explanation
2017-07-08
Dayton, OH
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: had multiple phone calls on XXXX XXXX 2017from # XXXX out of XXXX XXXX XXXX. Was told that I need to call another number before a lawsuit was filed against me then right after that the other number called which is XXXX. The person told me That he was from a lawyer office and I was trying to be reached by certified letter and could n't be found cause my address was n't correct, over a over draft bank account that was sent to collections. He was very demanding about getting it paid right then and it was {$1500.00} but he would take {$980.00} now. The account that he was trying to refer to was taken care of before I was able to open a new account, and the amount was only {$400.00}. I attach a picture of an email that he sent the day of on who he was where he worked and what he tried to get me to agree to pay.
Company Response: Closed with explanation
2017-07-07
Charlotte, NC
Problem with fraud alerts or security freezes
Payday loan, title loan, or personal loan: Installment loan
Complaint: XX/XX/XXXX: I called fifth third bank customer service and inquired about obtaining a personal installment loan for {$8000.00}. I introduced myself and the male customer service person said that based on my credit worthiness that I was approved for the loan. He said all I needed to do was go to a local branch and sign the closing documents. Then I was transferred to a female customer service person to set up a time to go a sign the paper work. She contacted the bank and told me I could go to the XXXX location ( XXXX XXXX XXXX XXXX ) that same day at XXXX XXXX. Upon arrival at the branch I was greeted by XXXX the bank teller and I explained to her that I needed to sign some closing papers for a loan I acquired over the phone. When she pulled up my documents right away she noticed that the name on my ID did not match the name on the documents. She explained to me that the customer service person put my maiden name on the documents. I explained to her that I was not sure how this could have happened since they referred to me as Mrs. XXXX during the entire call. XXXX then went to talk with her manger XXXX to see how they could get the documents changed. At first, they stated I would need my marriage license and I told them I didnt have it on me. I do not carry a copy on me. I also explained that I would not be able to come back to sign the documents tomorrow as I was leaving for vacation the next day. So, XXXX communicates back and forth with the loan department for the next hour or so and was able to get them to resend the documents with my married name. In the meantime, XXXX helped me set up an account so the funds could be deposited into the account and the loan payments could be drawn from there as well. XXXX was able to get the documents sent over shortly before XXXX XXXX and I signed all the paperwork. Before leaving they, both told me that I would have access to the fund in the morning and if I had any questions please give them a call. <P/>XX/XX/XXXX : All morning I was checking to see if the funds had been deposited and they were not showing up in my account. I called XXXX around noon and left a voicemail stating that the funds had not been deposited in my account. She called me back around XXXX and stated that she had to resend paperwork but that the funds would be in the account in the next 2.5hrs. She explained that it would likely be after the bank closed. She said I could go to any branch on Monday and get my funds and she was aware that I did not have a debit card to access the funds any other way. She assured me that I would have no problem accessing my funds even though I was out of town. <P/>XX/XX/XXXX : At around XXXX XXXX I stopped at a fifth third branch just outside of XXXX Kentucky ( I believe it was the XXXX branch ) to withdraw funds from my account. After giving my deposit slip to the teller she informed me that she would need approval from her manager to complete this transaction. Her manager attempted to contact my home branch but was not able to get anyone on the phone. She informed me that I would not be able to withdraw any money since they were not able to get in contact with my home branch. So, I thanked the manger and left the branch. In the meantime, I called XXXX the manager at my home branch regarding the issue. She stated that she gave approval to the branch but they chose to deny it. She said that she would but a notation on my account that I could stop at any other branch on the way home that day and withdraw funds. The reason I could not come to my home branch was because I would not be back in XXXX after XXXX XXXX. Around XXXX XXXX I stopped at a branch near XXXX, Tennessee to withdraw my funds. I gave my withdraw slip to the teller and explained the situation. I explained that my home branch notated my account so that I could withdraw funds from a branch out of state. The teller stated that she would need to get approval from her manager to process this transaction. I waited for almost 2 hrs before I told them that I could no longer wait. I had my husband, children, and dogs waiting in the car and we still had 5 hrs left of travel. Then I left the bank. After I returned to the car I called XXXX at my home branch. I explained to her that the branch had denied my request to withdraw funds again despite having my account notated. I told XXXX that I would just come in to her branch in the morning and withdraw the funds. XXXX said that would be fine. <P/>XX/XX/XXXX : I arrived at the XXXX branch shortly after they opened to withdraw the funds. The teller explained to me that she would have to get approval from her XXXX before completing the transaction. While I waited, I asked the teller if XXXX was available to explain why I had to go through so much trouble. The teller said XXXX would not be at the bank until later in the afternoon. While I was waiting, I was approached by XXXX the manger on duty. She told me that there was a block on my account and I would need to provide a marriage certificate to obtain the funds. I explained to XXXX that I spoke with XXXX three times on the previous day about this issue and at no point did she mention bringing in additional proof of identity. XXXX insisted that I bring my marriage license to the branch. I called my husband and had him bring it to me at the branch. After that XXXX said I would need my social security card, pay stub and XXXX. So, my husband went home again to obtain my social security card while I pulled up the other documents online. After I gave XXXX the documents she sent them off to the fraud department. By this time is was almost 2 hrs later and I still did not get my funds. While waiting, I began to make calls to customer service trying to get more information. In the process, XXXX told me the reason why my account was flagged is because someone in Illinois tried to use my social to obtain credit. I asked her to provide me info about this occurrence and she stated I would need to talk to the fraud department. Up until this point there was no mention of fraud on my account. While waiting in the bank I get a call from my job and the stated someone from fifth third bank called and I needed to call them back ASAP. So, by this time I had to leave the bank because I still had to get dressed for work. XXXX said that the funds would possibly be available later that day. So, I added my husband to the account so he could come back and obtain the funds while I was working. At that point I left the bank because I was already late for work. Later that day I spoke with XXXX from the fraud department and she explained the alert on my account. I asked her to provide me with more detail regarding the person who may have used my social and she stated she didnt have enough information to get a case for prosecution. She ended the conversation by saying if any of the funds are used by my husband there would be a fraud case opened yet again. After getting off the phone with XXXX I called XXXX back and let her know I would come in personally to get the funds in the morning. I did not want a further case of fraud on my account. XX/XX/XXXX: I arrived around XXXX XXXX and walked over to XXXX. I gave her my withdraw slip and asked that she take care of my transaction. I told her I was not willing to wait since I have been through so much hassle up to this point. I left the bank to run and errand and arrived back at XXXX XXXX. When I arrived, I proceeded to the counter to collect my money and left the bank.
Company Response: Closed with explanation
2017-07-07
Oxford, GA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Complaint: I called the credit card company fifth third bank and explained to them I do n't have an account with them and it 's on my credit report that I owe {$7.00}, and I was told the I 'm in someone else card as a authorize user and I 'm responsible for the dept and was told to fly to another state to there bank and give them my information so the can give me the card holders info so I can track them down and have them go to the bank and remove be from there card XX/07/2017
Company Response: Closed with non-monetary relief
2017-07-06
Drexel Gardens, IN
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2017-07-06
Santa Ana, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2017-07-05
Las Vegas, NV
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Complaint: I had a credit card through 5/3 bank and fell behind when I lost my job. The bank since then has constantly harassed me by calling at times when I have asked them no to call because of the time zone difference. Still the bank calls me on their Eastern time while I live in a pacific time zone. Further the bank got my bank account number from a payment that I made to them and randomly started withdrwling over {$600.00} each month that I would have to notify my bank that I did n't authorize and then pay the bank a stop payment fee of {$30.00} each time. This has been going on since XXXX of last year and regardless of me telling them to stop this they will not and continue to overdraw my account with each of these {$600.00} debits. Today they did it again overdrawing my account by over {$400.00}. I do n't know where else to turn since I have asked 5/3 to stop this to no avail.
Company Response: Closed with explanation
2017-07-05
Mill Creek, IN
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: My uncle has been a Fifth Third Bank member for many years. He has kept about {$500.00} in his checking account and over {$12000.00} in savings as of XX/XX/XXXX. The bank has a so-called courtesy transfer so that his checking account is kept current in order to pay any checks when his balance goes below zero. He has been paying his bills through the checking account. His income comes from Social Security ( {$660.00} ) and is deposited in his savings account. He has paid hundreds of dollars in these courtesy transfers. They are {$12.00} for each occurrence. By the beginning of this year he started running low in his savings. The first few months of XX/XX/XXXX he accumulated about {$110.00} in overdraft fees. From the XX/XX/XXXX. statement to the XX/XX/XXXX statement he had accumulated over {$1300.00} in return item and overdraft fees. I did not find out until XX/XX/XXXX that he was ( {$500.00} ) in arrears because of all the excessive fees. We started managing the account from then on to help pay for his bills. The bank did not help rectify this problem. My uncle was hospitalized during this time. Documents show he has XXXX XXXX XXXX and has XXXX XXXX XXXX. The bank has charged over {$2000.00} in fees over the last several years. I realize that the bank has rules, however considering the circumstances I feel that the bank had made my uncle whole through the courtesy fees and in his frame of mind felt that the savings would always cover his bills. In 2 months he was charged over {$1000.00} in overdraft fees. All I want is a fair evaluation of his situation. With the use of modern technology I feel the bank is being unfair to charge this excessive amount in fees. My uncle has no more resources other than Social Security to live on. Fifth Third is advertising about no ATM fees. The courtesy fees and overdraft fees from my uncle are allowing the bank this gimmick.
Company Response: Closed with explanation
2017-07-05
Wesley Chapel, FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Complaint: A friend and I traveled to XXXX via XXXX XXXX in XXXX 2017. Her and I both visited a merchant on the beach selling photos and frames. Her and I both bought the same photo with frame for {$47.00}. We both swiped our cards and left the store. Upon returning home, I checked my bank statement ( my card was a checking account, not a credit account ) and was shocked to find the original and legit charge for {$47.00} but also an additional charge for {$240.00}! I immediately called my bank to dispute the charge, as there was no way I returned and bought any additional items. I also called my friend to warn her. This guy double charged her also and I have proof. Her bank reversed her charges, as did mine. But 2 months later, I receive a letter stating my request was denied as the merchant has sent in my signed receipt. I was shocked, as I know it could n't be mine. Impossible! ... When I finally saw the receipt in question, I was shocked! It is 100 % NOT MY SIGNATURE. I am floored my bank is accepting this and giving him my money. They say they want a copy of the original receipt for the correct charge of XXXX. Of course I do n't have that. I am NOT disputing the XXXX!!! The charge after the fact of {$240.00} is what I did NOT authorize. Plus, the receipt says XXXX pesos. That does n't even equal XXXX ... Please look at my signature! It 's been the same for years. And look at the forged receipt. Not even close! ... The " XXXX '' is wrong! The " XXXX '' is wrong! The 1st or 2nd " XXXX '' is missing! The " XXXX '' is a loop and never has been! The " XXXX '' looks like a 5th grader " XXXX '' ... My " XXXX '' has NEVER EVER been written like that! ... Please please help me!!!
100 % FORGERY ... I will swear my life on this! Plus, I have a witness that was stolen from on the same day and time!!! I have all proof ...
Also, I XXXX the merchant in question. Company and/or address does n't even exist ...
Company Response: Closed with monetary relief
2017-07-05
Euclid, OH
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I recently reviewed my credit report and saw FIFTH THIRD requested a copy of my credit report on XXXX XXXX and XXXX XXXX 2016. I mailed them a letter requesting a copy of a written document giving them permission to do so. They have not responded
Company Response: Closed with explanation
2017-07-04
Bremen, GA
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Complaint: On XX/XX/XXXX, I received a letter from Fifth Third Bank, dated XX/XX/XXXX. The letter was titled " We 're Improving and Streamlining Overdraft Coverage Beginning XX/XX/XXXX'' and referenced an account ending in XXXX. I do not have an account with this bank. I contacted Fifth Third Bank the next day and spoke to XXXX. I told XXXX that this was a fraudulent account and that I had been the victim of identity theft in XX/XX/XXXX in which an unknown person had attempted to open three credit cards and did successfully open a credit card, using my name and other personal identifying information.XXXX told me that the account had been opened on XX/XX/XXXX. She began to compare the information used to open the account with my personal information and everything matched - name, address, home phone, social security number - except for the driver 's license number. As I was telling XXXX my driver 's license number, she told me I did n't need to finish as the driver 's license number on the checking account was different. XXXX told me that the account would be closed and I would be receiving a letter from Fifth Third Bank that I needed to sign and return. I then received two more letters from Fifth Third. The first was dated XX/XX/XXXX and was an Overdraft Notice for the checking account - the account was overdrawn by $ XXXX.I contacted the bank again on XX/XX/XXXX and was told the account was indeed closed. I received a Final Overdraft Notice, dated XX/XX/XXXX.
In a letter dated XX/XX/XXXX from Fifth Third Bank, I was notified that the bank had " investigated the case and have determined that the accounts were opened fraudulently '' and that I was not responsible or held liable in any way with regard to the checking account. The letter also stated that under the Fair Credit Reporting Act, I was entitled to ( but not limited to ) the application and records used to open the account. Details were given as to how to request this information and on XX/XX/XXXX, I mailed a request for all information used in the opening of the account : ( how the account was opened, information given to open the account ( including the driver 's license information ), email address used, IP address if account opened online, correspondence between Fifth Third and the fraudulent email address, transactions made with the account, etc. ). I included a notarized Affidavit of Fraud, summary of all information requested, summary of the identity theft ( credit cards and checking account ), and a police report detailing the credit card identity theft. I also included the name, address, email, and phone number of the sheriff 's deputy assigned to investigate the identity theft. I have yet to receive this information. When I called Fifth Third in XX/XX/XXXX, I was told that there was no information to provide as the information used to open the account was mine. But I know a different driver 's license was used and it does not matter if the information is mine or not, under the FCRA, I am entitled to it as a victim of identity theft.
Company Response: Closed with explanation
2017-07-03
Mogadore, OH
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with monetary relief
2017-07-03
Sylvania, OH
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-01
Douglas, MI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX we bought a home through 5/3 bank. The next year my escrow was XXXX negative with no explanation why. My payment went from XXXX to XXXX. They would not except my payment at the time because it was not enough.I had to refinance through them because they had brought my credit score so far down. At the full amount not taking out any and all payments we have made through the years this was in XX/XX/XXXX. Every year since my escrow is negative my insurance has not changed and my taxes were down till this year and then went up XXXX. My escrow this year was XXXX negative. Please help I can not get rid of this terrible bank. They will not let me pay my escrow my self. I do not now what else to do.Also at random time my credit monitoring company show me they add XXXX more that I owe with no explanation I have asked.
Company Response: Closed with explanation
2017-07-01
Bellaire, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Complaint: Since the loan inception ( 16 months ) I 've been paying an additional principle only payment every month, only to find out now that they have been applying about 50 % of that to interest. I have demanded that they retroactively reapply 100 % of those payments to principle only, and they have refused. I 'm going to hire a lawyer but thought I 'd give this route a try first.
Company Response: Closed with non-monetary relief
2017-06-30
Lexington, NC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: On XX/XX/XXXX my account was shut down for trying to transfer my money out of my account that does not have a debit and 53 was prohibiting me from getting a card. So i called in explained I was trying to transfer so everything was fixed. They said the problem was my name was n't on the transferring account. I explained to them I was transferring the money to my girlfriend with MY MONEY. However I made the fix and again try to transfer the money out. Then my account was shut down. This time i called answer question. They tell me I have to go a branch to verify my identity. So I did that and next thing you know they tell me I can not get my money. They block my out of my account. I had ~ $ XXXX in that account I needed to pay for bills for my business and house. Now I cant pay either of them and is XXXX out of luck.
Company Response: Closed with explanation
2017-06-30
Cleveland, OH
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: On Wednesday, XX/XX/XXXX, I received a morning call saying the person " XXXX '' was from 5/3 Bank and requesting my birthdate. I have a policy that I do not provide such private information to an unsolicited call and I stated this to the person. They indicated that I could call 5/3 and gave me an XXXX # to call. I then pulled out my credit card and called that XXXX #. I had a conversation with their call center ( " XXXX '' ) in which I learned that my account was in rears by {$45.00} from a charge I did recognize. I pointed out I had never received a bill for this charge. I checked my checking book ledger and my collection of paid bills ( I keep all receipts of bills I 've paid including amount paid, check number and date of payment ). I have no record of ever receiving this bill. I have a very good credit rating and always pay my bills. This bill never appeared. <P/>The call center person " XXXX '' gave me a credit for the late fee and indicated I could pay this on the next credit card bill that was just cut on XX/XX/XXXX. I have not yet seen this bill though I have paid previous 5/3 bills in the past so they seem to be able to get their bills to me at my address. <P/>At this point I also spoke to the first-line person 's supervisor ( " XXXX '' ). I said that I thought I had been well treated on this call. However, I was very upset with the earlier call claiming to being a " 5/3 bank '' person and requesting my birthdate. I told the sup I do not provide such private information to an unsolicited phone call. The Supindicated that information would be logged and discussed in a future policy discussion. <P/>I did not log these calls received or made on XX/XX/XXXX in detail. I thought the issue had been resolved. I was wrong. Calls on XX/XX/XXXX andXX/XX/XXXX were/continue to be logged. I will continue to log any calls after XX/XX/XXXX at XXXX should they occur. <P/>XX/XX/XXXXin XXXX EDT - Got a call from a female claiming to be with 5/3 bank and asking for my Birthdate. I refused and expressed my policy about such matters. She hung up on me. <P/>XX/XX/XXXX at XXXX EDT - Received a call from " XXXX '' saying he was from 5/3 Bank and would I provide my birthdate. I repeated I do not provide such private information on such a call. Then I asked to speak with his supervisor. XXXX transferred me to XXXX ( TID : XXXX ) to whom I repeated my policy about my birthdate and then discussed how I had spoken to a line person and supervisor the day before where, assuming they are calling about this past-due bill, I have resolved the issue, will pay the bill when it arrives and received a credit for the late fee. Then I indicated that I consider this call as harassment and that if these calls persisted I would be filing a complaint with the CFPB. XXXX could not guarantee that the calls would stop, apparently looked over my account ( though I never gave my Birthdate and did not respond to the change in my status from my conversation of yesterday. I asked to speak to XXXX 's boss, he said there was no one above him present. I asked for his Boss ' name which he would not provide. XXXX suggested I call their XXXX # which I replied I already had and to my understanding had resolved any outstanding late charges. <P/>XX/XX/XXXX at XXXX EDT - Got a call from " XXXX '' with " 5/3 Bank '' requesting my birthdate. I quoted my policy about offering such sensitive information. She also requested my social security number and name. I had already provided my name but also will not offer an SS # to an unsolicited calls. I asked to be transferred to her supervisor. She would not transfer me and then hung-up on me. <P/>XX/XX/XXXX at XXXX EDT - Got a call from " XXXX '' with " 5/3 Bank '' asking for my birthdate. I refused and quoted my policy. She then hung-up. <P/>I am now filing my promised complaint with the CFPB. <P/>The basic complaint is that while I resolved the issue in my own call-in to the credit card XXXX # on Wednesday, XX/XX/XXXX, I continue to receive calls from many claiming to be 5/3 bank employees/representatives. Even though in one case I was able to speak to a supervisor of that call 's front-line person, they continue to call me. <P/>I consider this harassment now going on two days since the mater was resolved with a 5/3 call center person.
Company Response: Closed with explanation
2017-06-29
Wonder Lake, IL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Complaint: Hello, This is my third time faxing in a third party authorization. One was sent XXXX , another XXXX and now XXXX I am attaching it on here too. I have done short sales with firth third bank in the past and they do not stop foreclosure until there is an approval. I can not be having these deals especially when the foreclosure is in XXXX . Please help.
Company Response: Closed with explanation
2017-06-28
Ellenwood, GA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation