FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 81
2017-08-10
E Rockland Key, FL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: Closed with explanation
2017-08-09
South Florida, FL
Closing an account
Checking or savings account: Checking account
Can't close your account
Complaint: I have called and been hung up on after being tossed around to different departments for an hour. I have sent two registered mails and emailed the company. Registered Mails : 1. to XXXX XXXX XXXX XXXX OH XXXX FIFTH THIRD BANK USPS Tracking Number : XXXX with Signature Confirmation 2. to local branch. Fifth Third Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Sent via XXXX tracking number : XXXX Both letters instruct to close the account. I do not want to go the branch. I opened the account over the phone and not in person and expect the same to close the account.
Company Response: Closed with non-monetary relief
2017-08-09
Grosse Ile, MI
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: Back in XX/XX/XXXX I had a checking and a savings account with 5/3 bank. I had the checking account set up to automatically send a check out each month to pay a regular bill ( home owner 's association ). I would receive the rent check ( from the people renting ) and deposit it into this account each month to cover the mortgage and association. I had to move out and rented it out to try and keep it when I had no income and had to file a bankruptcy. Well when the rent was late one month, 5/3 still sent a check from my account when there were no funds to cover it without my knowledge. I still had XXXX sitting in the savings account with 5/3. I was never notified of anything and because I was n't receiving rent, I was n't using 5/3. Cut to XX/XX/XXXX when I was working in the mortgage dept of a credit union as a temp. When they offered me a job and i had to go through all of the hiring process. This is the first knowledge I had that 5/3 had submitted my name as someone who writes fraudulent checks to XXXX and then sells the " debt '' ( for a check I did n't write! ). For years now, I not only receive nasty phone calls and threats but they call people in my family and hound them and tell them they are filing charges against me to try to scare them. It is absolutely disgusting! I called and called and went into fifth third, to try and rectify this at the time that I found out about it. Needless to say that when I was desperate for a job, I was not hire-able and lost my job! I only got the run around from fifth third, every location told me to try a different number/ office and absolutely no one in the company could tell me how to escalate anything. It was an absolute nightmare! And it goes on and on! Even if i paid one of these people harassing me, I am told the only way it will ever be removed from XXXX is by fifth third and they will not do it because they do not own the debt anymore. Every time this debt is sold to someone else and they make a query on it, it renews for another 5 years!!!! These people will never stop harassing me and my family. I even filed a complaint with the BBB ( which is a joke ) and they did n't even bother contacting them!
Company Response: Closed with explanation
2017-08-09
Atlanta, GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I have been working on a short sale with my lender since XX/XX/2017, and I have had an offer since XX/XX/2017. My lender has been stalling, on my paper work, and I am about to lose my buyer due to the length of time it is taking my mortgage to work the file. The assigned negotiator has had me do 4 or 5 extensions, and he even admitted that he had to many files to work at one time. This is ridiculous, what am I supposed to do if I lose my buyer over their inept ability to work my file? Please help me.
Company Response: Closed with explanation
2017-08-09
Orlando, FL
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Closed with monetary relief
2017-08-08
East Rockaway, NY
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Complaint: My original monthly payment was {$870.00} on the loan. Then the raised it to XXXX monthly adding insurance to vehicle but I have full coverage already and they refuse to remove it making it difficult to make the monthly payment. I spoke with them to resolve the issue but they refuse to comply with me in anyway.
Company Response: Closed with monetary relief
2017-08-08
MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am questioning if there is an error in my new escrow calculation. New escrow = $ XXXX/mo., increase of {$220.00} per month over last mortgage year. Current insurances, taxes, and PMI, plus allowed 2 month cushion = $ XXXX/mo. if calculated based upon the actual bills due ( refer to attachments provided ). Bank is saying they base tax estimate on formula using XX/XX/XXXXdata instead of actual bill for XX/XX/XXXX. Bank also did not pay insurance on time this year, causing it to lapse - this is the second time they have had a problem administering the escrow account effectively. I am wondering if they are trying to recoup a penalty or late payment by sneaking it into new calculation. I am living check to check at this time and I can not afford to put a surplus in my escrow and wait to get it back a year from now.
Company Response: Closed with explanation
2017-08-08
Arsenal, PA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Complaint: I contacted Fifth and Third bank back in XX/XX/XXXX 2017. I spoke with a XXXX who would not give me her last name and she told me that my account was sold to collection agency and if I would pay it could be removed from my credit report. I contacted the collection agency who is XXXX XXXX and paid a settlement of XXXX out of my XXXX account. I feel this bank is using deceptive tactics to collect old debt. from my understanding phone calls are recorded therefore I am requesting for phone transcripts to be release of my phone call made in XX/XX/XXXX. Also according to 623 ( a ) ( 7 ) Section of the Fair Credit Reporting Act consumers are suppose to be notified of any negative information that is being reported to credit agencies. I did not receive any letter that this information was being put on my credit report. If a letter was send I am requesting a copy of that as well.
Company Response: Closed with explanation
2017-08-08
Dublin, OH
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2017-08-07
Marietta, GA
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2017-08-07
OH
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Complaint: On XX/XX/XXXX I accessed my online banking account to view a payment that was scheduled to be paid from my CA, to my car company ( XXXX XXXX ). My online banking did not show that a payment wasdue to come out, so I set one up -- never getting a notice that 2 payments were scheduled for the same company on the same day. On XX/XX/XXXX, I received an email notification that 2 payments had been processed. I immediately called XXXX and was told to have a stop payment placed. I went to my local branch immediately and was told that a request for a stop payment was sent and would be stoppedon XX/XX/XXXX. This process did not occur in office until XX/XX/XXXX, as which time the payments were already in XXXX XXXX possession. A dispute was placed by my local branch to attempt to recoup those funds, however, I was told that since the stop payment had an order dated XX/XX/XXXX and the funds were processed on XX/XX/XXXX that the stop payment failed and would not be processed. My acct is never negative, I 'm never overdrawn. I do however, have overdraft protection with my savings account -- which they drained for fees and to cover other payments that I have come out bi-weekly. My local branch was kind enough to refund what charges they could, but my account still remains negative. So, I 'm not out ~ XXXX because of 5/3rd 's negligence and poorly designed customer website. I 've been re-routed multiple times to many different divisions to no avail. I would like my money back.
Company Response: Closed with explanation
2017-08-07
Arco, CA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Complaint: I have an auto installment loan with Fifth Third Bank in XXXX, Ohio, which is due on the XXXX of each month. I ALWAYS pay this payment on the XXXX of each month. I have never once made a late payment on this account. Additionally, I have two separate credit cards which have bills due on the XXXX of each month also, whose mailing addresses are also in XXXX. Miraculously, the checks for these bills are always cashed on time ( before the XXXX ) and always make it to their destination within three or four days, but inexplicablythe payment for Fifth Third often does n't. Is it possible the U.S. Postal system takes extra long to get to Fifth Third in the SAME CITY as my other two payments sent at the same time? I do n't think so ...
Four or five times this year alone, Fifth Third Bank has changed me late fees in the amount of {$83.00} each time. Not only is that an outrageous amount for a late fee, my payment were NOT late!
Fifth Third has a habit of doing this. There are even a few Internet websites and blogs dedicated to consumer complaints about Fifth Third Bank. Their over-charging and erroneous assessment of late fees is a major complaint. Please feel free to look yourself ( see attached documents ).
Company Response: Closed with monetary relief
2017-08-06
OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: To whom it may concern ; I have been conned by a very lawyered savvy " XXXX '' company that had me believing I could legitimately earn a living by way of working from home. Please note, their paper work has addresses and points of contact being within a few different states such as MN and IA. Their case number assigned to me from their XXXX is # XXXX XXXX XXXX. The 24 page dispute from this company has a Merchant address of XXXX. XXXX XXXX, MD XXXX, The XXXX XXXX XXXX XXXX is located at XXXX XXXX XXXX. XXXX XXXX, XXXX XXXX, NV XXXX XXXX. Please note the Dispute Documentation listed below. XX/XX/XXXX ( page 1 of 2 ) XXXX XXXX Dispute With XXXX University/XXXX XXXX XXXX The following is XXXX XXXX perspective regarding the XXXX University/XXXX XXXX XXXX disputed charges on her XXXX XXXX. Most of the so-called teaching sessions in XXXX XXXX were focused on XXXX investing more money if she wanted to secure greater access to merchandise warehouses and products to resell over the internet. The education portion of the interactions was a very small percentage of the actual overall contact. It was getting systematically more and more expensive than initially implied and felt deceptive. All the information provided was part of an unending sale pitch. Questions were asked to reveal credit card limits, and then spend those funds to increase more access. The pitch was that you have to spend money to make money. XXXX felt she was being groomed to wade deeper into the world of business independence and prove it by increasing her commitment. After seeing her initial investment of {$45.00} increase to well over {$3000.00}, with more investment coming, she felt uncomfortable and suspicious. XXXX decided to stop all communication. XXXX is suggesting that they provided XXXX with training opportunities that she failed to follow through with. XXXX stopped communicating with them because of what was becoming an obvious trap to take her money. This was not what the original advertising had implied. It appeared to be a scam. There was far more emphasis on investing additional money than actual useful information about the business. It is interesting to note that XXXX XXXX XXXX appears to be originating from XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX which is a small island off the east coast of XXXX. What is particularly disconcerting we contacted the XXXX XXXX XXXX XXXX XXXX XXXX and were advised to dispute the charges through Fifth Third Bank Master Card. Ruths credit card was canceled. We initiated the dispute XX/XX/XXXX and XXXX XXXX chargers were found to be invalid. We were reimbursed {$3100.00} on XX/XX/XXXX. The bank wanted to automatically reissue a new card even though XXXX declined. The bank rep decided to reassign a new number without mailing a new card as XXXX told her she didnt want to use it. XXXX did not authorize the release of her credit card information to anyone for any purchases at any time. This was a new credit card number issued after the initial dispute. We never received any documentation regarding the banks decision to consider a rebuttal by XXXX XXXX. Their lawyers had crafted a legal response that covered them but was not in reality accurate. On XX/XX/XXXX, XXXX noticed a new charge of {$3100.00}. Contacting the bank, XXXX discovered that the XXXX XXXX XXXX had released the new card number to the XXXX University. Without XXXX consent, XXXX XXXX allowed the very company that had lost the dispute the first time to charge her all over again. This is contradictory and outrageous. We feel we have been robbed twice and XXXX XXXX was compliant in this second crime. We would prefer not to seek legal counsel at this time to resolve this issue. We also believe that Master Card needs to reevaluate their business ties to XXXX University and the XXXX XXXX XXXX. The sales practices XXXX experienced through her brief interactions with them were certainly unethical and misleading. Details and Timeline 1. ( XX/XX/XXXX ) XXXX XXXX was attracted to an ad on her computer that advertised an opportunity to provide financial independence through utilizing drop ship internet sales. Initially, a {$45.00} membership fee was required. Once into the site, XXXX was encouraged to pay an additional {$97.00} if she was to get to the next level of resources. XXXX chose to pay both fees totaling {$140.00} thinking that was all that would be required. ( In hindsight, XXXX was being groomed for future spending. ) There was never any mention of additional financial commitments at this point. 2. ( XX/XX/XXXX ) XXXX was then contacted on her cell phone by a representative from XXXX University regarding their program outline. They said that, once in the program, a coach would be contacting XXXX each week for 7 weeks, followed by four monthly calls. The XXXX main programming areas focused on were XX/XX/XXXX, drop shipping and posting links for companies. The hook was the easy accessibility of the coaching and information provided. XXXX was then informed that another representative would be calling her that evening to explain the business in more detail. This first call lasted one hour. ( page 2 ) 3. ( XX/XX/XXXX ) XXXX was contacted again, later that evening, by a representative to see if she would be a good fit for the business. During the conversation the concept of using other peoples money to work for you was discussed. She was then asked if she understood the need to spend money to make money? The rep then asked if she had a credit card and how much borrowing ceiling was available. XXXX divulged that she had {$3100.00} available. XXXX was told that if she committed that money, she would have access to companies that needed drop shippers. This call lasted two hours. ( In hindsight, we should have realized how strange that it just happened to be the exact amount XXXX said she had available in her credit card. ) 4. ( XX/XX/XXXX ) XXXX received her first coaching session with XXXX regarding using XX/XX/XXXX as a tool and was given access to training videos. XXXX. ( XXXX ) XXXX was contacted and told that she needed to set up an appointment with a financial counselor from the XXXX XXXX. XXXX. ( XXXX ) The next appointment was encouraged to be made quickly. Supposedly, there was time sensitive information for XXXX to learn regarding her investment. At this session, XXXX husband XXXX joined the conversation over speaker phone with XXXX XXXX. Having been in sales, XXXX noted that XXXX was leading XXXX through his presentation in a systematic way to corner her into making a decision of some kind. It eventually surfaced that XXXX would want to legitimize her business by setting up an XXXX license. In the end, this was going to cost an additional {$590.00}. ( We were shocked that, after all the money spent to this point, we were asked to spend more. We also learned, with a little research, that we could have secured this license for a fraction of the cost on our own. ) At this point, we told XXXX that we needed time to consider the additional cost. He seemed surprised and wanted us to make the decision that night. ( Another red flag. ) 5. ( XXXX ) The next session, the rep told XXXX that once identifying her niche in product sales, XXXX XXXX would guide her to the wholesale company that could provide multiple brands and styles to choose from for posting on her website. This company would manage the orders, create and market her website for additional yearly cost of {$3000.00}. At this point, XXXX told the rep that she couldnt invest any more money. The rep then backed-peddled and changed the fee to be just a one-time only fee. ( It was obvious that something wasnt consistent in the way fees were charged. They seemed more interested in getting whatever money they could moving forward. ) At this point, XXXX discontinued all contact with XXXX XXXX because we felt this was not a legitimate business. The relentless pressure applied to continually invest more money was unpleasant and frightening. The coaching was initially very minimal and the teaching materials covered information that anyone could access on the internet. XXXX was a victim, drawn into an ever deepening financial trap. This is a sleazy company that is designed to ensnare and take advantage of people who only want to improve their lives financially.
Company Response: Closed with explanation
2017-08-05
Key Biscayne, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I started with this bank roughly two months ago. I used it for a couple of days, then a few weeks later, I was unable to access my account. I called the company, informed them about the problem. I was then transferred to the fraud department, and verified my information. The representative was rude, and told me that I had to go in with my Identification card to a local branch to resolve the issue. As told, I went to the branch, sat down with a manager, and he spoke with the fraud department and I as well, account was cleared. I was able to access my account for about twenty minutes, until I received the same error as before, " invalid login ''. I contacted the fraud department again, plead to them that I already went through the process of verification with the fraud department. I told them I run a business, I was told I could n't use the account for commercial use. In order for me to reactivate my account, I will have to be investigated by the fraud department. I transferred money from an external account as well as used, XXXX, for my clients. They indicated it as FRAUD. There is no fraud on my account. The claim was submitted on X/XX/17, and I was told that an investigator will contact me regarding the freeze/hold on my account within 48 hours. NO ONE HAS CALLED YET! I called them twice, spoke to customer service department, transferred to the Fraud department and get hung up on. Holds up to thirty minutes. Just not fair. It has been almost two weeks with no contact, and a lot of my funds are in there.
Company Response: Closed with explanation
2017-08-04
Kimball, MI
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2017-08-04
Wonder Lake, IL
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: Card # XXXX XXXX XXXX XXXX According to the offer the credit card holder was supposed to receive a XXXX ( {$150.00} ) in 5/3 Bank reward points if the following conditions was to be met : {$500.00} or more purchase within 90 days of account opening. The bonus was to be awarded 6-8 weeks of meeting the obligation. The obligation ( {$510.00} ) was met onXX/XX/XXXX when the amount of the invoice was paid in full. As of today I received no bonus despite contacting the 5/3 bank twice ( XX/XX/XXXX and XX/XX/XXXX ) was being informed that the points will post in XX/XX/XXXX statement period. When I called today the CSR informed me that wanted to open another case for the issue despite the case with required follow up ( it did n't happen ) was opened already ( # XXXX ). It is apparent that the 5/3 Bank is not interested in awarding the points and it keeps stalling which in itself is a breach of contract. It is also very reprehensible that the bank employees so blatantly lie to card members which also reflects poorly on the culture within the bank.
Company Response: Closed with non-monetary relief
2017-08-04
Chicago, IL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2017-08-03
Chicago, IL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Closed with monetary relief
2017-08-03
Harsens Is, MI
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with explanation
2017-08-03
FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: Fifth Third Bank in XXXX, FL were contacted to re-finance my home in XXXX XXXX 2017. After 5 months of attempting and re-attempting to submit all my financial documents they, without my knowledge, changed my loan from a refinance with cash-out to a refinance. After 5 months they told me to change it back we would have to re-submit all our documents again. The following people were involved in the deceit : XXXX XXXX : XXXX ; XXXX XXXX : XXXX ; XXXX XXXX : XXXX ; XXXX XXXX : XXXX ; XXXX XXXX : XXXX. They all contributed to in way or another extending the process by asking for documents 2-3-4 times. They also after an inspector of the Banks choosing measured our house at less than 400sq ft than the previous 4 measurements done in the past 10 years. They colluded to try to get CD and other types of loans against the house and forced us to open an account in their bank to proceed with the loan origination. My credit has been decreased because over the course of the 5 months the checked my credit score over 8 times. We are current mortgage holders of this bank, so we were perplexed at how the process moved since it was so smooth 8 years ago.
Company Response: Closed with explanation
2017-08-03
Spring Hill, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-02
VA
Trouble during payment process
Mortgage: VA mortgage
Complaint: We were notified we were in Breach of contract with being two months behind on our mortgage and were given until XXXX XXXX 2017. I called to set up a payment plan to bring it up to date by the XXXX XXXX XXXX but were told they could not take single payments only the total due. Then we brought the mortgage up to date by XX/XX/XXXX and received a letter on the XX/XX/XXXX stating that we were still in Breach. Today, XX/XX/XXXX 2017 a woman was dispatched to my house to take pictures, clearly trespassing on my property and confronted by my wife, asking her what she was doing. The women showed my wife where the bank, 5/3 Bank, had instructed her to knock on the door and if nobody answered then she was to take pictures of the house. A week earlier a man from 5/3 Bank had come to the door and my son answered and showed that we were occupying the house and the utilities were on. There is undo harassment coming from this bank. 5/3 Bank is run by incompetent individuals, when you ask to speak to a supervisor you are told that one will call you back and there is never a call back.
Company Response: Closed with explanation
2017-08-01
Braden River, FL
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2017-08-01
Jupiter, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2017-08-01
Oak Lawn, IL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation