FIFTH THIRD FINANCIAL CORPORATION

2017-09-07

FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: on XXXX-XXXX-2017 i deposited in my account XXXX dollares from a customer in 3 checks of XXXX each the next day i checkd with the bank and they told me the funds were avaliable for me to withdraw when i tried to withdraw the money the teller told me that the bank will need to verify the checks with the other bank come back tomorrow and be able to withdraw funds for me but on the same day my online account was blocked my personal and business accounts were blocked and nobody told me anything about it not even a phone call telling me nothing and i really need the funds to take my family out of XXXX to XXXX because of the huracan irma is coming category 5 now i dont have money or debit cards or nothing i called the bank and they told me they have an investigator named XXXX doing some investigations i called this investigator 5 times and not respond from her now what do i have to do now if they were going to block my online account or cards why in the world i was not notified in the first place so i know what is the problem now i dont know what to do i have family kids without money and a huracan irma is coming to us we dont even have moneyfor gas to get out of here this is not the right way to handle customers at all i wish i can sue this bank for this kind of behaivor i am contacting you because under the law you are the ones that supervised and take the appropiate sanctions against this bank i want to know what to do as soon as possible since this huracan is coming please help me my life and the lifes of my family is in danger and XXXX XXXX is responsible for thank you XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX Hours : Open today XXXX See more hours Phone : ( XXXX ) XXXX
Company Response: Closed with explanation

Timely Response

2017-09-07

Austin, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I disputed a charge on a credit card with 5/3 Bank Mastercard. I unfortunately got sucked into a scam with a company called XXXX that offered services that supposedly helped businesses get small business loans. It turns out they just opened credit cards in my name and told my I could get cash from them. the fee for getting me what turned out to be four consumer credit cards that I could have applied for on my own for free was almost 7,000.00. That fee was charged to the XXXX XXXX that they had opened in my name. When I realized what was going on I called the credit card company and closed the account and asked to dispute the charge. After not hearing anything back for about a month I called to follow up on the dispute. The fraud department informed me that tis kind of charge can not be disputed, and that it ti a XXXX Policy. I asked to speak with someone else and a supervisor came on the line and told me " sorry, you have no recourse, there is no dispute possible with this kind of charge ''. He also told me there was no one else to talk to. I asked him for the contact info at XXXX, was told they did n't have that. I asked who gave the resonce from XXXX and what Department and was told the email was n't signed. He suggested I could XXXX XXXX and try and get in touch with them. Also that 5/3 considered the charge valid and would be expecting my payments.
Company Response: Closed with explanation

Timely Response

2017-09-07

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-09-07

Mccullers, NC

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2017-09-05

Hollywood, CA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2017-09-05

Columbus, OH

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Sent card you never applied for
Company Response: Closed with explanation

Timely Response

2017-09-05

Finksburg, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have exhausted all methods presented to me by the Mortgage servicer 5th 3rd bank. The Mortgage is held by XXXX XXXX. I was laid off in XXXX of XXXX and in order to try and lower payments, I refinanced with 5th 3rd in XXXX of XXXX. That single act prevents me from using the HARP program. I kept working off and on in a poor economy for many years and struggled but made my mortgage payments. However, In XXXX I filed for bankruptcy and subsequently in XXXX, I was no longer able to make my mortgage payments. The servicer filed for foreclosure in XXXX. After recovering financially in XXXX, I approached the servicer and asked about my options. One option was a new mortgage, 40 year term, same interest rate as before which was 4.75 %. They wanted all of the back payments, their attorney costs and their late fees rolled into the new mortgage. The house is not worth this much money. The house is worth {$100000.00} less than that total. I tried to negotiate that with them but got nowhere. I even tried by contacting XXXX XXXX. Their answer was that there was no program in place to cover a reduction in principal. Did n't my tax money bail them out in XXXX? Anyway, I am now in a short sale situation with a buyer who has cash. It took one year of market time to get to this scenario. I have showed with an appraisal, qualified contractor estimates, and an inspection that the house is worth {$50000.00} less than 5th 3rd 's simple and quick BPO ( which is solely based on comparable closing prices in the area ). It took many attempts to get 5th 3rd to not rely on their armchair property appraisals and request a BPO. Before that, they never involved actually looking at the property and valued the property another {$50000.00} higher. They ( the servicer ) has delayed the closing by not approving the sale, but also by not disapproving the sale. 2 closing dates have been missed. The first was scheduled 90 days after the servicer received all required paperwork and documentation they asked for - scheduled for XXXX XXXX. Docs were sent XXXX XXXX. The second closing was scheduled for 30 days after that on XXXX XXXX. We are now over 5 months out from the initial closing date. The servicer had all of the documents they were asking for and the servicer continues to delay the process by not returning calls or emails. The servicer used to have a single point of contact in place early on in the short sale process. That person has been promoted and his supervisor is now handling my short sale. The supervisor will not give me a phone number, so I need to call the general phone number to 5th 3rd every time I try to get a status update. I am required to go through the entire history in order to get transferred to the supervisor who is never available and never calls me back. They have not scheduled a second BPO yet. XXXX XXXX said the previous one is expired and they need it as a part of their process. It has been over one week since I spoke to XXXX XXXX on XXXX XXXX about them needing a new BPO, and no action has been taken by 5th 3rd. The only reason a second BPO is required is because of delays from 5th 3rd. When the supervisor ( XXXX XXXX ) took over my short sale case, he said there were no docs to support my assertion that the property value was less than the first BPO. I have email documentation that XXXX XXXX ( the previous handler of the short sale ) received the supporting docs from me 2 months earlier on XXXX XXXX. He was supposed to forward those docs to XXXX XXXX in order that XXXX XXXX can make the decision regarding the short sale. They never forwarded them because why? nobody seems to know. at month XXXX, those docs were finally sent to XXXX XXXX by 5th 3rd. Now XXXX says they need a new BPO. The delays and ineptitude is more than staggering. They seem to be trying to delay in order to push the foreclosure along while delaying the short sale indefinitely. I have opened up 2 complaints with XXXX XXXX that also go unanswered. I keep calling but I do not get called back and I do not get any satisfaction with these so-called escalation calls to XXXX XXXX. In the 2 months I have been dealing with XXXX XXXX at 5th 3rd, I have received 2 emails and one phone call from him. I call weekly and leave messages. Both times he called, he said, yes I will get to your case. And then more delays and things seem to stagnate. I am at risk of losing this buyer and I have done everything that 5th 3rd and XXXX XXXX have asked me to do.
Company Response: Closed with explanation

Timely Response

2017-09-04

Jacksonville, FL

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I took out a HELOC with 5/3 Bank in XXXX. In XXXX, I ran into some personal issues and could not pay the HELOC as the interest rate adjusted. My payment amount doubled. The HELOC was eventually charged off. I had tried to obtain a modification with 5/3 several years ago. It was going smoothly until payment was demanded to do the modification. I was given 1 day to come up with a {$700.00} payment before the mortgage would be charged off. I simply could not come up with the money. Then in XXXX 5/3 brought a lawsuit against me for the charged off HELOC. I again could not pay and consulted an attorney for a chapter XXXX bankruptcy to pay the arrearage. The BK XXXX was approved in XX/XX/XXXXwith a payment to 5/3 of {$400.00} for the arrearage and {$400.00} to keep the HELOC current. In XX/XX/XXXX I sold my property in order to pay off the HELOC. On the pay off I was hit with {$11000.00} and accrued interest of {$49.00}, XXXX. 5/3 also supplied a payment history which I believe does not take into account any of the monies paid to through the bankruptcy. I have made several attempts in XXXX to recover the monies owed to me and to receive a breakdown on how my payments were applied. My bankruptcy attorney was not familiar with this happening as he stated this was the first time he saw deferred interest on a payoff after the arrearage was agreed upon by 5/3 at the time of the bankruptcy filing. 5/3 also used a debt recovery service who has not answered any inquiries I had in regard to my account. All that was furnished was a payoff breakdown to my bankruptcy attorney. 5/3 's debt collection agency did not furnish the payoff until 3 days before closing. I did not want to postpone the closing and jeopardize the sale of the property.
Company Response: Closed with explanation

Timely Response

2017-09-01

Lambert, MS

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2017-08-31

Blmgtn, IN

Closing an account

Checking or savings account: Checking account

Can't close your account
Complaint: I attempted to close my checking account back in 2016, around XX/XX/XXXX I contacted the bank through the online banking and was notified that I would need to contact my local branch. I contacted my local branch and was notified that I would either need to go in person or send a written letter requesting the close. I opted for the latter. I recently discovered that they either never received my letter or never processed the request. As a result, my account remained open. Moreover, my account has been moved to " dormant '' status and I have been assessed monthly fees, with more about to come. I again contacted the bank to close the account. This time, they notified me that since my account is in " dormant '' status, I would again need to visit in person or send a letter. As I have already attempted the latter, can not do the former, and with the clock ticking before the next monthly fine comes, I seem to be out of options.
Company Response: Closed with monetary relief

Timely Response

2017-08-31

Athens, TN

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-08-31

Cedar Rapids, IA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-08-30

Akron, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-08-29

VA

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with additional products or services purchased with the loan
Complaint: Husband XXXX XX/XX/XXXX ; notified Fifth Third Bank in XXXX, OH, and spoke with ( XXXX ) in the dept. handling XXXX issues ; my concern was about getting vehicle re-registered with DMV so my name would appear lien and Registration ; I was told to go to DMV because they were n't sure if they would allow it. I went to DMV and explained what I needed, and they gave me a " Transfer of Certificate of Title With Lien '' form for me to fax to the Lienholder/Representative ( Fifth Third Bank, Contact # XXXX ). I called back on XX/XX/XXXX, and spoke with an XXXX, but quickly got off phone because of her personality ; not someone I needed to speak, considering I 'd recently XXXX my XXXX XXXX. Called back to speak with ( XXXX ), who was very nice on my first contact with this Bank, but he was unavailable, so I spoke with a ( XXXX ) ; I asked could I fax the DMV form and XXXX Certificate to them, but was told I could, but they would not complete the form because I was not on the loan. My response was I know but I am maintaining payments, until loan is paid in full and only wish to be able to get the vehicle registered with DMV appropriately ; they would still have the Lien, and would still get their money. Loan has and is still in good standing. When I contacted them initially they had me believing that if the DMV is would accept such a transaction, it would be no problem. Their main concern was if I was going to keep the vehicle, and my response was yes, I would continue making the payments on time ; but now they want me to pay the loan off ; that 's easier said than done.l I 'm not rich, however, I 'm a retired, now XXXX, and will pay my husband 's loan. Look like their should be some type of provision for situations of this nature, especially when the XXXX is already going through so much mentally from the XXXX XXXX XXXX XXXX XXXX. I feel I should not have to be stressed with going and getting a new loan for my husband 's vehicle. I 'm not asking for a handout, just asking for help to keep paperwork with DMV straight.
Company Response: Closed with explanation

Timely Response

2017-08-29

PA

Struggling to pay your loan

Vehicle loan or lease: Loan

Lender trying to repossess or disable the vehicle
Company Response: Closed with explanation

Timely Response

2017-08-29

Miami, FL

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: 5/3 Express Banking - {$500000.00} Available Account Summary Ledger Balance : - {$16.00} Recent Activity View by Statement Keyword Search XX/XX/XXXX XXXX Withdrawal - XXXX XXXX XXXX XXXX XXXX XXXX Fl On XX/XX/XXXX From Card # : XXXX - {$40.00} XX/XX/XXXX Debit Card Purchase At XXXX XXXX, XXXX, Fl On XX/XX/XXXX From Card # : XXXX - {$33.00} XX/XX/XXXX Merchant Payment - XXXX XXXX # XXXX XXXX Fl On XX/XX/XXXX From Card # : XXXX - {$30.00} XX/XX/XXXX MERCHANT PAYMENT - XXXX XXXX XXXX- XXXX XXXX XXXX XXXX FL ON XX/XX/XXXX FROM CARD # : XXXX - {$29.00} XX/XX/XXXX DEBIT CARD PURCHASE AT XXXX XXXX XXXX, XXXX, FL ON XX/XX/XXXX FROM CARD # : XXXX - {$22.00} XX/XX/XXXX XXXX Withdrawal XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fl On XX/XX/XXXX From Card # : XXXX - {$20.00} XX/XX/XXXX DEBIT CARD PURCHASE AT for XXXX XXXX , XXXX, CA ON XX/XX/XXXX FROM CARD # : XXXX - {$13.00} XX/XX/XXXX Debit Card Purchase At XXXX XXXX 's XXXX, XXXX, Fl On XX/XX/XXXX From Card # : XXXX - {$11.00} XX/XX/XXXX Debit Card Purchase At XXXX XXXX XXXX , XXXX, Fl On XXXX From Card # : XXXX - {$10.00} XX/XX/XXXX MERCHANT PAYMENT XXXX XXXX # - XXXX XXXX XXXX XXXX XXXX XXXX FL ON XX/XX/XXXX FROM CARD # : XXXX - {$9.00}
Company Response: Closed with explanation

Timely Response

2017-08-28

Dayton, OH

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: My truck was totaled. My insurance carrier arranged that I receive a rental car. I went to the merchant XXXX XXXX XXXX and they required that I give them a credit card to reserve {$30.00} until the insurance company issues payment to them. My insurance company investigated my insurance claim total loss. My insurance carrier found out that the person that totaled my truck was uninsured. At this time, XXXX XXXX XXXX charged my credit car {$3300.00} without my knowledge.
Company Response: Closed with explanation

Timely Response

2017-08-28

Chestnut Street, IL

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-08-28

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-27

OH

Credit monitoring or identity theft protection services

Mortgage: Other type of mortgage

Complaint: My husband and I are victims of fraud and deception. XXXX XXXX XXXX XXXX salespeople misrepresented the company employing tactics of deceit and bait and switch. Our timeshare was purchased at XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, Tennessee onXX/XX/XXXX. This product entailed the use of XXXX biennial points for a loan of {$10000.00}. Including our down payment and closing costs, this purchase cost a total of {$12000.00}. Within six months of purchase, we paid off the bulk of the XXXX mortgage, and in an effort to reduce XXXX XXXX exceptionally high interest, I moved the remaining {$4000.00} onto a Fifth Third credit card in my name. Deceptive tactics include : 1. Their salesperson XXXX told us that we had thirty days to return home to look over the contract. XXXX said if we werent satisfied, we had a 30 day rescind period from the date of purchase which was the day of the presentation. This BBB warning report supports our position : Our file contains a pattern of complaints from consumers alleging difficulties canceling vacation packages booked through XXXX XXXX. Consumers claim, although XXXX XXXX has a cancel within 30 days policy, their requests for refunds for canceled trips are denied. Other consumers feel they are victims of deceptive sales practices. Consumers claim resorts are never available when they contact XXXX XXXX. While yet other consumers claim the " free '' vacation XXXX XXXX offers is not free and involve fees they were not made aware of. -We started having concerns immediately after purchase, but no one from the XXXX XXXX XXXX XXXX whose numbers we were personally given and directed to call would return our calls. We tried contacting XXXX XXXX, XXXX XXXX, and XXXX XXXX, as these were the people we dealt with the day of the purchase. They directed us to strictly contact them for any questions we had. None of them would respond to my calls or emails. By the time I got through to someone at XXXX XXXXXX/XX/XXXX, I found out the rescind period was 10 days, not 30 days, so we were unable to rescind. 2. Their salespeople XXXX and XXXX lied to us about how XXXX XXXX allows you to book one of the many nationwide hotels with points at no extra cost, and there would always be last minute availability. -This was our intended purpose, because we do not have the paid time off to take vacations during the week, so this sounded like a feasible option for last-minute weekend getaways. My husband also intended to use it for his work travel in order to save money on hotels. We were told there were many hotels available across the nation for use. We later learned the nearest resort is a five hour drive, so the resort aspect was not a feasible option to travel in a weekend. Every time we checked the hotel option there either wasnt availability or the one time it was going to cost over 4,000 of our XXXX biennial points. We were essentially going to pay {$4000.00} for a two night stay at a hotel. As a result, we have never used our points to go on a vacation. 3. Both XXXX and XXXX told us that this product holds a high resale value due to the demand of the product, since it is a deeded property that can be used as a tax write off. We were also told that if you cant afford your timeshare or decide its not for you, XXXX XXXX will sell it and have it sold within 90 days without any work or cost on your part, and XXXX XXXX will buy it back if it doesnt sell in that timeframe. -This is not true. XXXX does not buy back their timeshares. I was directed to go through a website known as XXXX XXXX that I must pay to sell my timeshare, and on their application documentation it states that the timeshares sold was 27 % inXX/XX/XXXX and 33 % in XXXX. Being able to have XXXX sell back the timeshare without headache from us was a major factor in choosing this timeshare, so this was very upsetting to learn that this was false information. My husband asked this question three times repeating himself, to ensure that we understood. We were told people frequently buy timeshares for near to or more than the original purchase, so it was a great money investment. This was completely false. Upon checking XXXX XXXX, many of listings that are priced around the original purchase price are listings that have not been on the market long, and there were numerous packages far larger than ours that were on the market over a year going for under {$1000.00}. I also found my exact package selling for only {$1.00} on XXXX. Upon contacting our accountant about it being a tax write-off, he informed us that this is not a property that allows for any form of a tax write-off. There are thousands of complaints against the company for deceptive sales practices similar to my situation. Clearly, XXXX XXXX meets the FBI definition of white collar crime : deceit, concealment, violation of trust, and bait and switch. They deceived us exactly in this way by the salespeople stating to only contact them for rescission or any other additional questions, despite never being able to reach any of them. I filed a complaint against XXXX XXXX through the Better Business Bureau onXX/XX/XXXX. My demands included that the timeshare be cancelled, and all monies involved in this unused product be refunded. We have never used our XXXX points. XXXX said they would only cancel our contract. I then communicated that at a minimum, the remaining portion on my credit card be refunded. Their final decision on XX/XX/XXXX was to deny me any refund. They have since stated that there are opportunities for us to utilize other hotel aspects with the company, however all these options require additional money. If we simply accept their cancellation without compensation, we become just another XXXX XXXX victim. By merely offering to cancel the product without any refund shows that this company has no regard for the training of their employees to sell a product with integrity, and therefore encourage deceit on the front end of a sale to ensure a sale. I am reaching out to Fifth Third for their involvement to dismiss the fraudulent charge of {$4000.00} from a highly corrupt company and their deceptive sales practices. I will also be filing complaints with the FBI at XXXX and the Tennessee Attorney General.
Company Response: Closed with explanation

Timely Response

2017-08-27

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On XX/XX/XXXX, I went to the Fifth Third branch located at XXXX XXXX XXXX with my first payroll check from XXXX XXXX. The check amount was XXXX and when I went to deposit it, the check was scanned in Check XXXX and flagged as being drawn on an account that has had checks returned in the past. I explained that I needed immediate access to the funds in order to move into a new apartment and avoid being homeless. I was told that if I opened a new account ( I had an existing prepaid " express '' account ) that my funds would be available on the next business day which was Monday. On Saturday, a friend of mine who works at a global investment bank and was able to come with me explained I should have been informed that I could cash the check at the bank it was drawn on. Thankfully, he also allowed me and my girlfriend to stay in his living room for a week. I was encouraged to open an account this applying the Reg CC new account exception, and my check was put on hold until XX/XX/XXXX. On Monday the XX/XX/XXXX, I went back to the bank and was informed of the hold and that it would be removed. XXXX who had opened the unnecessary new account ostensibly to hit her new account opening quota was unavailable and XXXX told me he do nothing. As the week progressed between the generosity of my host and my girlfriends tips we managed to eat and survive. On Friday the XX/XX/XXXX I went in again and the regional manager was there. They said that the hold would be lifted. It was not. I returned again Saturday the XX/XX/XXXX and was told to wait until the XX/XX/XXXX. I have now been homeless and penniless for 10 days. I am most concerned that I was not told that I could cash the check at the issuing bank which was a few blocks away and that, like XXXX XXXX, I was forced to open an account I did not want or need. There is no way the check did not clear and any financial institution with any sort of reconciliation team would have lifted the hold when the check cleared, likely Wednesday. I 'm trying to get my life in order after a very challenging couple of years and without the support of friends I could have been homeless or ended up dead in a ditch, god knows what else. This has been the most stressful and one of the most challenging experiences of my life. Do n't bank with Fifth Third.
Company Response: Closed with explanation

Timely Response

2017-08-25

Rochester, OH

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: in XX/XX/XXXXwe were doing banking at our local 5/3. An extremely aggressive loan officer approached us & asked if we were interested in equity lines. We were n't but sounded intriguing. Long story short we took out lines on several paid up properties that we owned. NO appraisals were ever done. In retrospect WORST MISTAKE OF OUR LIFE! We have faithfully paid on these for 13 years. We are in our XXXX 's & now difficult to make these payments. We asked 5/3 for help. We worked with XXXX XXXX, Office of the President & it truly sounded as if we could get relief. We jumped through hoops & completed all of the requirements for a loan modification. Worked with XXXX XXXX, Senior Vice President -- all along he said our application was pending. We had 3 equity lines which for sure most likely were fraudulently appraised -- or not appraised at all. We have articles showing that 5/3 made bad loans between XX/XX/XXXXtoXX/XX/XXXX In return 5/3 accepted {$3.00} billion in federal money from the Troubled Asset Relief Program. These properties will NOT go into foreclosure but it is extremely difficult to make these payments -- In return 5/3 has raised our interest rate THREE TIMES since we began the loan modification process. We asked for either a loan principal reduction or at least reduced interest rate. THEY HAVE NOT OFFERED ANY HELP AT ALL!! Please we are hoping you can get through to 5/3.
Company Response: Closed with explanation

Timely Response

2017-08-25

Euclid, OH

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with monetary relief

Timely Response

2017-08-22

Holiday Hills, IL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2017-08-21

Fort Myers, FL

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response