FIFTH THIRD FINANCIAL CORPORATION

2019-05-02

Jonesboro, TN

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-02

Beaverlick, KY

Other transaction problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-05-01

Cleveland, OH

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Company Response: Closed with monetary relief

Timely Response

2019-05-01

Green Acres, FL

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with monetary relief

Timely Response

2019-05-01

Oxford, GA

Opening an account

Checking or savings account: Other banking product or service

Didn't receive terms that were advertised
Complaint: Bank mailed me an offer letter to open a checking account with a {$500.00} balance maintained for 60 days, to receive a {$250.00} cash bonus after 60 days. ( See attached letter. ) I opened an account with this bank on XX/XX/2019, with a {$500.00} balance maintained for 106 days as of today. Bank has failed to fulfill their promissory offer, as of today 's date, XX/XX/2019.
Company Response: Closed with explanation

Timely Response

2019-05-01

Naples, FL

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with monetary relief

Timely Response

2019-04-30

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with explanation

Timely Response

2019-04-30

Chatham, OH

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with monetary relief

Timely Response

2019-04-30

Camby, IN

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Complaint: On XX/XX/2019 I opened a Checking account and a Savings account at Fifth Third Bank at XXXX IN branch and gave the bank teller a cashier check from XXXX XXXX for {$3300.00} to deposit into this account. On XX/XX/XXXX I received a transfer from my mom 's XXXX checking account for the amount of {$1200.00}. The fund was deposited on XX/XX/2019. A few days later, I figured out my online banking account was blocked. I called 5/3 customer service and they told me the XXXX XXXX check that I deposited was a bad check and told me to come to the branch with documentation saying that the check is valid. I thought this is ridiculous since it is a cashier check from a bank and there is no way for me to get anything that proves the validity of the check. Then I waited until XX/XX/2019 and received a letter from the bank saying that my checking account will be closed in 30 days from XX/XX/XXXX " because of recent account activity '' with no any further explanations. There was nothing I could do to get the remaining fund from my account because they did not allow me to take any money out of the account so I waited 30 days for the account to be closed and get the refund check. However, 2 weeks after the 30 day period I got nothing from the bank. I called customer service twice to asked for the refund of the remaining balance and both times they told me that they already sent out the check. I waited until yesterday ( XX/XX/2019 ) and still got nothing. I decided to call in again and this time they told me that the remaining fund in my account is intended for me and the fund was forfeited.
Company Response: Closed with non-monetary relief

Timely Response

2019-04-29

Lk Buena Vis, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: In XXXX, I was going to school at the local XXXX college for my XXXX XXXX XXXX classes. They did not have Public funding for Student Loans in that Summer, so I had to get with a Private Student Loan company " XXXX XXXX XXXX XXXX XXXX '' to get a loan. They have been trying to get their money from me ever since, which I don't have a problem with because I Know I owe them money and I will pay once I start working. The problem is that I had a baby in XXXX, XXXX and now I am a XXXX XXXX XXXX XXXX. So I am not working. They have taken our case to Civil Court with XXXX County. The Case # is XXXX-XXXX-XXXX-XXXX in the Civil Division. My bank which is Fifth Third Bank send me the court document. It was a " Writ of Garnishment ''. So they got into my Bank Account and froze XXXX on XX/XX/XXXX. The garnishment order is for {$2900.00} but I spoke to XXXX at XXXX and XXXX PA in XXXX XXXX FL and I talked them down to settle with me for {$1500.00}. I really do want to pay them, I just don't have the money right now. I could possible pay monthly for $ 30- {$40.00} a month but I don't think they are going to accept that, so what can I do? I need HELP. Representation someone that can verify that to them that I am a XXXX XXXX XXXX XXXX for my son and that I am not able to pay right now except $ 30- {$40.00} a month, but I plan on getting a job as soon as my son is a little older, like 4, so in XXXX I can pay more. But I don't think it's fair that they are Garnishing what little money I have to Live On. I get {$200.00} a week from my Mother for Living expenses for my son and I ... ..I can not give them that money. I need it to Live on. My fiance pays the bills and he is not responsible for MY EDUCATION EXPENSES, I am. And I do promise to pay in the Future or even a little now for good faith. What can I do? I am definitely in a predicament. My Representative at XXXX and XXXX is " XXXX ''. The number there is XXXX XXXX XXXX XXXX. Her extension is XXXX. We spoke around XX/XX/XXXX about settling for {$1500.00} but after further thought I am not able to because that is money I need for my Wedding in XXXX. Can you please help? Call me at Home if you can XXXX XXXX XXXX or my cell XXXX XXXX XXXX. Thank You! XXXX XXXX XXXX '' XXXX XXXX former student
Company Response: Closed with explanation

Timely Response

2019-04-29

Akron, OH

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-04-28

IN

Opening an account

Checking or savings account: Other banking product or service

Confusing or missing disclosures
Complaint: I opened a promotional checking account with Fifth Third Bank on XX/XX/XXXX I had completed the requirements needed for the {$250.00} promo but as of today I have not received it. The Problem : A loan popped up on my online account when I logged in one day, the loan says I owe {$4400.00} open date of XX/XX/XXXX, I asked the bank to provide documents but the say it's XXXX years old and no information exist, so I ask why is this unknown loan on my account showing due of almost 5k with no backup documents. also says balance of {$1100.00}? Please see attached
Company Response: Closed with explanation

Timely Response

2019-04-26

Problem when making payments

Payday loan, title loan, or personal loan: Personal line of credit

Company Response: Closed with monetary relief

Timely Response

2019-04-26

Tampa, FL

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-26

Ann Arbor, MI

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with explanation

Timely Response

2019-04-25

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Deposits or withdrawals
Company Response: Closed with explanation

Timely Response

2019-04-25

Ashville, OH

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I apply for financial hardship in XXXX. I had sickness and loss of income. Received unemployment so I was able to submit an application for a hardship. I completely information For financial hardship explaining my situation. After a long flight to get help after continuously trying to talk to the mortgage company. They kept giving me a lot of runaround. Finally got a notice that I was approved A Forbearance in XXXX. So the forbearance would have went through XX/XX/XXXX, I received an email from a XXXX XXXX with Fifth Third, On XX/XX/XXXX, at XXXX XXXX, XXXX, XXXX XXXX wrote : She requested paystubs. I sent all the information XX/XX/XXXX through email. The only correspondence that I received after that was on XX/XX/XXXX, requesting a monthly worksheet so that we can start the modification. I sent all the information as requested Through email. On XX/XX/XXXX, at XXXX XXXX, XXXX, XXXX wrote : Do you spend anything for auto gas and I stated no. And that was it. I heard nothing from this point. On XX/XX/XXXX of XXXX, I sent another email to XXXX requested an update. She replied that a repayment plan was mailed out to me on XXXX XXXX mail. And asked Did I not get it? I Reply no!! And asked what was the payment plan. I heard nothing. On XX/XX/XXXX, I sent another email and got a reject noticed that XXXX Is no longer with the bank. I called and spoke to several people. XXXX XXXX XXXX For an update and she stated that her fouls never moved to another individual, and that she will assist me a call me back on Friday XX/XX/XXXX To see if she can get with a Nother negotiator so they could get the paperwork back out to me so that I can sign it and start the repayment plan. I heard nothing from her Until XX/XX/XXXX. And she requested that I start the whole process over. Im very frustrated not sure whats going on. Ive called and spoke to XXXX on On XX/XX/XXXX and she advised me to send a signed form only, and additional paychecks and that they can use the same information to resubmit. I resubmitted on XX/XX/XXXX. But got a call today XX/XX/XXXX from a XXXX requesting payment and that Im in foreclosure. When I Called On XX/XX/XXXX, I wasnt in Foreclosure, now I dont know what to do at this point because now theyre stating that an attorney has been assigned to the fair and that theres additional fees is going to be attached on the mortgage. I never dropped the ball I got approved for payment plan. The person that was working My file is no longer with the bank. Contacted XXXX XXXX, she asked me to forward all the emails from XXXX and I did and now theyre making me start the whole process over and Im in jeopardy of losing my home. I need help, I need help. To stop this from happening. Im baffled that a company can start a foreclosure process, due to me being approved for repayment plan, but due to me never receiving that information in the mail, I am now about to lose my house. I told XXXX and XXXX at FifthThird about what happened. But no one will help me.
Company Response: Closed with explanation

Timely Response

2019-04-24

Fort Myers, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-04-24

Lexington, NC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XX/XX/XXXX requested 5th 3rd bank to perform an appraisal to remove PMI if reduced to 80 % per attached letter XX/XX/XXXX received attached letter stating that the LTV was 76.5 % and did not meet the 75 % Called many times but got the run around XX/XX/XXXX Email Request with attachments to remove PMI as I had fulfilled requirements of 80 % in first letter - No response XX/XX/XXXX Email Request with attachments to remove PMI as I had fulfilled requirements of 80 % in first letter - No response XX/XX/XXXX Called 5th 3rd bank and was told the process had been started to remove my PMI XX/XX/XXXX Called again to get a stats update and was told the request had been rejected, I asked to speak with a manager and she requested I email them all my back up which I did - Attached XX/XX/XXXX received a vmail message that the appraisal was 120 days old and no longer valid and that I could pay for a re-appraisal to meet the 75 % I stand by the fact that the original paperwork stated 80 % and I have fulfilled this obligation
Company Response: Closed with non-monetary relief

Timely Response

2019-04-23

Racine, WI

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Company Response: Closed with explanation

Timely Response

2019-04-23

Columbus, OH

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: This morning, I had a positive balance of {$70.00}. At XXXX, I was charged an overdraft fee of {$180.00}, putting the balance of that account at - {$100.00}. I am overdrawn because of an overdraft fee.
Company Response: Closed with explanation

Timely Response

2019-04-22

Caldwell, NC

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with monetary relief

Timely Response

2019-04-22

Lexington, KY

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: I processed two payments using the XXXX application on XX/XX/XXXX in the amount of {$500.00} each. The XXXX app indicated a problem occurred and to try again later. The recipient of these funds has never received the money. However Fifth Third Bank has deducted the funds from my checking account. I placed a dispute on XX/XX/XXXX. My claim was denied on XX/XX/XXXX. I contacted the bank and reopened the claim with supporting documentation from XXXX to verify the funds transfer did not take place. The claim was denied a second time on XX/XX/XXXX. I contacted the bank and reopened the claim a 3rd time and offered a case number provided by XXXX so the bank can contact XXXX to confirm my transfer did not process and the recipient has not received the funds. The bank states they have information that the recipient received the funds. However, they are not able to provide details on how they have verified this. They keep instructing me to contact XXXX and find out where my funds are. I have done this three times and each time XXXX has confirmed the funds did not transfer. The bank should be able to easily verify with the debit card issuer, MasterCard, to confirm the details of this transaction. It is now XX/XX/XXXX I was am still waiting to receive a credit for my {$1000.00}. Each time I call Fifth Third Bank I seem to get a run around with no resolution. I am told over and over the recipient has received the funds. However, no one can tell me how this was confirmed. I have verified several times with the recipient and the person has never received the funds. I am at a loss and I am not getting anywhere with the representatives at the bank.
Company Response: Closed with explanation

Timely Response

2019-04-22

Hinckley, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-04-22

Detroit, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response