FIFTH THIRD FINANCIAL CORPORATION

2019-04-09

Rockwell, NC

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with explanation

Timely Response

2019-04-09

Pinellas Park, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I had opened a secure credit card in the amount of {$300.00} that I started with 5/3rd Bank back in XX/XX/2013. About 2 years ago I went in to close the account because I had established credit with a regular credit card and did not need it..when I closed it they gave me my {$300.00} back that secured the credit card and I thought all was good. On my credit report it shows closed by credit grantor which I believe has had a negative affect on my credit. I disputed this with all three bureaus and XXXX and XXXX still will not remove this incorrect information.
Company Response: Closed with explanation

Timely Response

2019-04-09

OH

Problem when making payments

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: In XXXX of 2018 Fifth Third Bank put a late payment on my account. This was an auto bill pay issue and the bank recognized this on their end because they closed the account then reopened it when I disputed the issue with a manager in XXXX, Ohio. They sent me a letter saying they reopened the account but never removed the late payment that was associated with the same issue. It just popped up on the two other bureaus and has greatly lowered my score.
Company Response: Closed with explanation

Timely Response

2019-04-08

Nashville, TN

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2019-04-08

Bexley, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-04-08

Eloise, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2019-04-08

Key Biscayne, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Was not notified of investigation status or results
Complaint: On XX/XX/XXXX Fifth Third Bank received a letter disputing the account they were reporting on my credit report. ( Please see " Fifth Third Bank Letter 1.pdf '' and Screen Shoot For " Fifth Third - Delivery One.png and " Firth Third Bank - First Signed.pdf '' ) I know that Fifth Third Bank had 30 Days from receiving my dispute to respond and added place a " Notice of Dispute '' on my credit report. 30 days after XX/XX/XXXX I checked my credit report and Fifth Third Bank Failed to place a " Notice of Dispute '' on my account. XX/XX/XXXX, I sent a follow-up letter to Fifth Third Bank. ( please see " FIFTH THIRD BANK Letter 2.pdf '' and " FIFTH THIRD BANK - Delivery Two.png and " FIFTH THIRD BANK - Second Signed.pdf '' ) The follow-up letter was to notify them of their mistake ; That they violated the Fair Credit Reporting Act, Section 623 ( a ) ( 3 ) and/or the Fair Debt Collection Practices Act Section 807 ( 8 ) by not placing the disclosure within the required 30-day Period. Additionally, I've added signed copies from Fifth Third Bank proving they not only got the letters but also signed off on the letters. Finally, it is Monday XX/XX/XXXX about 6 months after and they still have not corrected their mistake. See " Fifth Third Bank XX/XX/XXXX '' png
Company Response: Closed with explanation

Timely Response

2019-04-08

Omaha, NE

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: I am a XXXX yr old female in XXXX, Nebraska going through a divorce and opened an account in matrimonial site XXXX. A person named XXXX XXXX XXXX contacted on website and later texted on XXXX. His phone number is XXXX XXXX XXXX. He said he is an architect, widowed and has a son in XXXX. His son also contacted me from phone number XXXX XXXX XXXX saying his Dad asked him to connect with me. After few days he said he is going to XXXX for an ongoing construction project where he is getting millions of dollars back. From there he said he needs money because he got stuck with the materials at port need to be shipped and company is not sanctioning money at this stage because the project is not completed. He begged for help and asked for a temporary loan to wire transfer to his friend in Florida XXXX XXXX on his Fifth Third bank account number XXXX in Ohio. I did send wire transfer from my bank XXXX XXXX XXXX XXXX XXXX {$50000.00} on XX/XX/XXXX. After that he kept asking more and more facing more issues and I sent several other transactions from my XXXX XXXX XXXX total of {$71000.00} wire, plus {$3000.00} by XXXX XXXX Tracking Number XXXX XXXX XXXX on XX/XX/XXXX and {$1000.00} XXXX XXXX cards for his son.Total money lost is {$120000.00}. On XXXX, he was planning to be back and return money, he did not show up. I suspected fraud and informed my banks and police. His friend XXXX whose number is XXXX contacted and said that he is sick and admitted in a hospital in XXXX asking for more money for his hospital bills.
Company Response: Closed with explanation

Timely Response

2019-04-06

Fayetteville, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-06

Lithia Spgs, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-04-06

Fresno, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-04-05

Yeagertown, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-04-05

Briggs, OH

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Charged too much interest
Company Response: Closed with explanation

Timely Response

2019-04-05

Chicago, IL

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-04-05

Dayton, OH

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Setup " bill pay '' with XXXX, for mortgage held by 5th3rd Bank. Have regularly paid each and every month from the beginning, YEARS ago. Long ago, I had it set up for payment the XXXX of every month, due the 'guaranteed ' 30th of each month. This year, like three out of four years, XXXX had 28 days ( Yeah! ). BUT this year XXXX hit me with huge penalty when they cashed payment on XX/XX/2019!!! They won't listen to reason, despite the same thing happening every prior year that had 28 days in XXXX, without a problem or a penalty.
Company Response: Closed with explanation

Timely Response

2019-04-05

NY

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: On Saturday XX/XX/XXXX, I paid the entire payoff balance of my loan which was {$6700.00}, {$2000.00} more than the balance remaining on the loan. I saw the payoff amount and paid that instead of the balance remaining. Notwithstanding, my experience with 5th 3rd has been the worst lending experience of my life, full of crooked fees, " computer '' and crediting errors and staff that mocks and disrespects their customers. On XX/XX/2019 I logged in to the account and it said I had a reaming balance of {$610.00} WHICH IS ABSOLUTELY ABSURD as I have already paid the PAYOFF BALANCE. This is just another example of a 5th 3rd SCAM.
Company Response: Closed with explanation

Timely Response

2019-04-04

Gilbert, AZ

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation

Timely Response

2019-04-04

OH

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: Hello my name is XXXX XXXX my social security number is XXXX the reason for this complaint is that I have been a member of fifth third since XX/XX/XXXX of XXXX I open up a savings account and a basic checking account I set up bill pay for items to be automatically paid out of my checking account. XX/XX/XXXX I graduated from a basic to an essential checking account based upon good account activity The problem comes in where fifth third Bank risk Management department decided to restrict my account XX/XX/XXXX of XXXX and later closed my account 60 days after that date There has been a domino effect of problems that have occurred because of the restriction to my account there were checks still going out for my account that needed to be stopped but I could not because I had no authority to do so my own account I contacted the corporate office of fifth third Bank and my contact person was XXXX XXXX and her supervisor pet which is a compliance officer with regulations I have had broken promises wife both XXXX XXXX and other individuals in the fifth third Bank family andthere 's still no resolution to my problem and the past 70 days I have contacted fifth third Bank numerous times for Domino affecting things that happened because of account my account was restricted the two checks that was going out automatically by bill pay was not stop there for the entities try to cash the checks which there was nsf 's and late fees that they require me to pay I am for the corporate office numerous times about the issue of me not having control over these checks going out I have asked numerous times could they give me a better reason other than account activity so I will know how to not do whatever it was that I did to put me in this predicament and there's still no resolution as of yet till this day
Company Response: Closed with monetary relief

Timely Response

2019-04-04

Grosse Ile, MI

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Complaint: I called to ask what credit reporting bureau 's score does Fifth Third use for auto loan consideration. I was told XXXX. I know I need a score of around 630. I have Identity Alert which gives me my 3 scores monthly. I had just saw my report and scores yesterday. I already knew I wasn't at 630 on XXXX. The representative did not say, " I can run a credit report ''. After running my report she says, " your score is XXXX, which is a little low ''. Call us back later. Again, I already knew my score. I thought she was giving some information to help me. I gave her the information and she gave it back. I do not want a hard inquiry on my report for that!
Company Response: Closed with explanation

Timely Response

2019-04-03

Westerville, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-04-03

Adams, IN

Problem caused by your funds being low

Checking or savings account: Other banking product or service

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2019-04-02

Dayton, OH

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-04-02

OH

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Complaint: I made a dispute on money lost to an ATM machine at the address XXXX XXXX XXXX in XXXX XXXX. I made multiple deposits between XXXX XXXX and XXXX XXXX on XX/XX/XXXX. Shortly after the ATM malfunction I called customer service to begin my dispute. As stated above, I made multiple deposits. The machine has a bill deposit limit of 25 bills at a time. The first deposit of {$690.00} went through, and can been seen in my bank account as a transaction listed as : XX/XX/XXXX XXXX Deposit XXXX - XXXX XXXX XXXX XXXX XXXX Oh On XXXX19 From Card # : XXXX {$690.00}. I'm assuming the deposit says " On XXXX19 '' because I deposited on a Saturday, and it wasn't fully processed till the following business day of Monday XX/XX/XXXX. In the past when making multiple deposits in one sitting, because of the 25 bill cap, they have listed in my account as separate deposits. For example, if we look back to my account history on XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXX, I have several deposits to the same machine, in the same time frame, on the same day ( for each of these days ). This is because they are listed as separate deposits, due to the 25 bills at a time bill cap. I'm sure you are well aware of how deposits are listed in the account when making separate deposits, I just want to make sure I provide examples of this. I actually have had issues with this exact ATM machine in the past ( note my only other dispute in late XX/XX/XXXX of this year, which was resolved for {$480.00} on XX/XX/XXXX ). However, last time I had money go missing in this ATM, the machine gave me the opportunity to type in how much money was taken, then printed out a receipt with instructions to consult a bank teller and begin my dispute that way. The difference here is that the machine did not do that. The machine accepted the money, then promptly broke. The machine froze for a decently long time period, while I waited, then began to shutdown and reboot repeatedly. I watched the machine reboot about four times. When I called customer service and began my dispute I was asked how much money was taken and unaccounted for by the machine. I didn't know an exact answer and I suggested it could be something like " {$300.00} or {$400.00} ''. The women helping me said " For this form I need an exact amount. '' I asked if the bills would be counted by hand, since I wasn't sure and she confirmed they would be. I said, I should play it safe and assume {$400.00}. She put me on hold for a moment, and in this time I counted the bills I still had in my wallet, checked my account to see a deposit of {$690.00} from the first batch of bills, and did the math. The actual amount I had put in to the machine with the second batch of bills was closer to {$600.00} or {$700.00}. When the women returned from placing me on hold I told her that the {$400.00} from before was off and she reassured me that the machine would be counted, and the deposit amount which was taken by the machine before it malfunctioned would be retrieved, counted, and returned to my account. I was happy with that response, and the dispute claim was already placed. I assume that while I was on hold she had placed the dispute claim, and changing the money amount was not possible for that dispute anymore. Later this week I opened a letter dated XX/XX/2019 from the dispute resolution department stating my claim has been denied. I want to assume the denial was based on the fact I gave the wrong amount of money when I was asked. I was under the impression that the 25 bill deposit just before the machines malfunction would be siphoned separately and could be counted by hand. This seems to not have been the case, and my assumption may have caused the denial in my dispute. I ask that this dispute is reopened and re-investigated. Upon re-investigation I wish to have the ATM video footage pulled, which will show multiple deposits were made. If possible I would like the footage from the cameras ( there are multiple ) in the room of the ATM also be pulled and examined. I ask these things because at the very least you will find an additional deposit was made. The {$690.00} deposit in my account was the first batch of bills, and we will see that a second batch of bills were taken shortly after the first, yet there is no second deposit in my account. As stated above, in the past separate batches of 25 bills have shown up as separate deposits, and I want it to be clear the {$690.00} was not for multiple deposits, it was just the first deposit. The only issue I see that may arise with pulling video footage, and I will leave this at your discretion to analyze, is that I vaguely remember a single XXXX dollar bill being returned because it couldn't be read by the machine. For the life of me, I can't recall if this XXXX dollar bill was returned after the 1st batch of bills, or after the 2nd batch of bills. I want to make sure that it doesn't look like dispute fraud when reviewing the videos. Any other information you may need from me in order to make an informed decision on this I have no issue with discussing. I have been asked not to include any personal information in this email, and I've tried to do that. I'm sure my account can be found from your end based on the claim number I included as the subject. Above is the exact email I have sent to the dispute team at the Fifth Third financial group 's dispute team.
Company Response: Closed with explanation

Timely Response

2019-04-02

Eastlake, OH

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-04-02

Fleming, GA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response