FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 27
2019-04-02
Lexington, KY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with cash advances
Complaint: In XX/XX/XXXX, I was charged a {$5.00} fee on my credit card for a cash advance I did not request through my bank. Then again in XX/XX/XXXX for the same amount and description. I went to my local branch to ask why I was getting charged for a service I never requested and was asked if I had asked for a cash advance or used my credit card in an ATM to take out cash, which I had not. I was ultimately told that I can not do anything about the charges on my credit card because it's the merchants fault by how they " charge '' my credit card and the next time I make a purchase I should be told if they will charge it as a cash advance or to ask them how they will charge my card, but even then they won't always know what I mean. Therefore, I am being charged for a service that I never requested and I can not do anything about it.
Company Response: Closed with monetary relief
2019-04-01
Pinellas Park, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-04-01
Kalamazoo, MI
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2019-04-01
Lakewood Village, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Company Response: Closed with explanation
2019-03-31
Jacksonville, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-03-30
Atlanta, GA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Complaint: In XX/XX/2019 I applied online for a balance transfer for {$8400.00}. Upon applying I was told the credit card had been approved. The approval did not disclose any other information about the approval. I never received any other documentation about the approval. Finally, a month later I received the card in the mail. Upon registering the card online, I found that a balance transfer had been done for {$3800.00}. I immediately called Fifth Third bank. The customer service rep over the phone could not give me any details about the transaction. I reported this transfer as being fraudulent because I had no idea what this amount was and Fifth Third bank could not give me any details. About 2 weeks later, I then received a letter from Fifth Third that they had completed my request for a balance transfer for {$3800.00} and submitted it to XXXX XXXX XXXX. I NEVER requested {$3800.00}, therefore, I'm not sure why Fifth Third took it upon themselves to process an amount that was not requested or applied for. I would have preferred them to just turn down my credit card application if they could not approve it for what was applied. Now they are charging me a balance transfer fee of {$150.00}. I have had a credit balance at XXXX XXXX XXXX for over a month now for the {$3800.00} that Fifth Third Bank sent and I have been trying to get Fifth Third to void that transaction and reverse the {$3800.00} from XXXX XXXX XXXX. I was told they could not do that. I then contacted XXXX XXXX XXXX and requested they mail me the {$3800.00} credit overage so I can send it back to Fifth Third Bank. I was told by XXXX XXXX XXXX that is would take 7-10 business days to get the refund check.
They didn't even contact me with an counter offer. Why would I want to pay {$3800.00} on a credit card with a balance of {$8400.00} and create 2 bills. That defeats a purpose of a balance transfer. Also, if they would have advised me up front that I was only approved for {$4000.00} I would have let them known that I was not interested.
Company Response: Closed with explanation
2019-03-30
Sanders, KY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I was XXXX for almost 10 years. I was released XX/XX/XXXX. All my information was stolen and accounts have been opened and debts accumulated beyond belief! This is a very frustrating process. This complaint is for XXXX and XXXX XXXX XXXX. They have listed multiple accounts as well as bad checks. XXXX XXXX, XXXX XXXX, Fifth Third Bank, XXXX XXXX and a bad check to XXXX.
Company Response: Closed with non-monetary relief
2019-03-29
Chicago, IL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-03-29
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with monetary relief
2019-03-29
Hollywood, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-03-28
Cincinnati, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-03-27
Fishers, IN
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with monetary relief
2019-03-27
Nyc, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: On around XX/XX/XXXX -XX/XX/2019. I discovered a former tenant stole my debit/credit card from my purse without me knowing until I went into the branch to take out money and was told over {$940.00} was gone having been spent at XXXX, XXXX, XXXX on gift cards to sell and buy drugs as he was a pain bill addict. While I was at the bank the fraudster was at a store charging at that moment. The teller cancelled the card and I went to the police and reported it asap. The thing is I have never used the card and charged on it. I just use the bank acct for my equity line of credit. I also have been at 5/3 for 20 years. I have a {$200000.00} line of credit. I have never filed a claim. When I called the fraud dept. it was a nightmare getting them to understand. I told them I thought I had the card but after looking for it realized it was gone. Just didn't know who had taken it until I requested the video from a store and the police officer did and we identified the fraudster. Then the police issued a warrant for grand larceny. I sent three police reports as the person charged in 3 different towns. It was very insulting for 5/3 to not credit me immediately and trust me. I appealed it and again they denied me my funds. This could have put me in a very difficult position if I had written checks against this account. My case # is XXXX. My account number at 5/3 is XXXX and the debit card was XXXX. I also asked why they did not have fraud monitoring for unusual spending on a card that HAD NEVER BEEN USED. And the police report was sent to them and the statement where they have issued a warrant. What more do they want. I am furious and would leave if I could. This person also took a XXXX card and spent {$200.00}. XXXX refunded me immediately. NO questions.
Company Response: Closed with explanation
2019-03-27
Pinellas Park, FL
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: We opened up a 5/3 business checking account based on a {$500.00} bonus offer. This was a targeted offer that was mailed to us. The offer code is XXXX XXXX XXXX XXXX XXXX. We opened the account at XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX - ( XXXX ) XXXX. The account was opened up by XXXX ( who helped us open the account ) along with the branch manager XXXX. We have met all the terms of the offer, but the bank has yet to make good on their deposit. We have spoken to both XXXX and XXXX multiple multiple times, and they have agreed that we have met all the terms of the offer. They have escalated this issue to Corporate for resolution, yet they have indicated they have had no response to their request from Corporate. It has been almost 5 months since we opened this account, over 3 months longer than was required for the bonus offer to be deposited to our account. I spoke to XXXX again this morning, and she indicated that she is again escalating this issue, but I'm filing this complaint because this is a branch manager of 5/3 who can't get a response from the very bank she works for on a resolution to this matter.
Company Response: Closed with monetary relief
2019-03-27
Watkins, CO
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2019-03-27
Omaha, NE
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-03-27
Ft Lauderdale, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: REF CFPB XXXX. Both XXXX XXXX and Fifth-Third Bank " the company '' response in the above complaint/case failed to answer and resolve the original complaint/question regarding XXXX XXXX and/or the company having jurisdiction and/or authority in withholding insurance proceeds received in regards to a recent damage claim.
Company Response: Closed with explanation
2019-03-26
Hanford Works, WA
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Closed with explanation
2019-03-26
Blue Ash, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-03-26
Hollywood, FL
Improper use of your report
Vehicle loan or lease: Loan
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-03-25
Easton, PA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-03-25
Mount Tabor, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-03-23
Detroit, MI
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: I want to know what type of mortgage loan I have since I was denied FHA insured due to Fifth Third Bank submitting the incorrect appraisal? I want to know your originated guidelines with FHA and MSHDA key to own homeownership program? Your original statement you received a inspection report saying the sink was leaking and later saw it was from my previous address I rented and not purchased. I call XXXX XXXX representative of fifth third bank in the mortgage department why you realize after you responded XX/XX/XXXX. I made my complaint XX/XX/XXXX. Two weeks later XX/XX/XXXX it was use for part of my loan process of proof of residence. When I provide proof of residence with my utility bills. XXXX XXXX the underwriter email me stating the landlord didnt give reference and hung up the phone with no explanation. She was upset because I lived there 7 years in the condominium the lender said itll be a problem with sold as is but I got a flipped property sold as is with all the safety and conditions ongoing issues. Im confused with the FHA guidelines and your guidelines? What is your guidelines for the home and consumer as myself? Why I have to file a complaint on why I was rejected with FHA? You stated my loan is service in accordance with FHA procedure? Is that lawful and how with a newly loan? I know my guidelines to receive assistance but what is your guidelines to give assistance? Why I cant speak to nobody in the mortgage department but XXXX XXXX? Before everybody was giving me the run around before I filed an complain with CFPB? Like my mortgage account is flag? One year later I received an answer of the letter or miscalculation or documentations or repairs during the routine review dated XX/XX/XXXX but thats not true because you stated XX/XX/XXXX. I was denied two weeks after closing? In your response? Im so confused with your statements. Can you please answer my questions!
Company Response: Closed with explanation
2019-03-22
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Closed with explanation
2019-03-22
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX I received an annual escrow statement for a home mortgage from Fifth Third Bank. The statement indicated that there was an escrow shortage of {$2300.00}. Although there were some changes to the homeowners insurance and county property taxes, that totaled about {$500.00} - Not even close to the shortage indicated.
The starting balance on the projection was < $ XXXX> ( that's negative {$1500.00} ). There was nothing showing where that figure emanated or how it was calculated. I called the mortgage department and asked for an explanation. I specifically asked for a written document showing exactly how that figure was calculated. I went through multiple people at multiple levels and no one could, or would, provide the documentation that I requested.
In order not to incur any late fees I increased my payment to cover the new amount while the issue was being rectified.
Several months went by. There were a few discussions and many unanswered voicemails. No one could answer where the figure came from and ultimately, in XXXX, refused to escalate the issue.
On XX/XX/XXXX, I submitted a complaint letter through the bank e-mail system. On XX/XX/XXXX, I received a call from XXXX who identified herself as a resolution specialist ( XXXX ). She was unable to explain where the projection came from. Once again I asked for a written detailed explanation of how the escrow was calculated. I also requested that a more senior person call me back.
On XX/XX/XXXX, XXXX called again, not a more senior person. She acknowledged that there was an error in the calculation and a new escrow analysis would be provided. Again, I insisted on getting a written copy of the actual original calculations, and now also the corrected calculations.
I received a revise escrow analysis dated XX/XX/XXXX which showed the total shortage as {$210.00} - quite different from the original {$2300.00}.
On XX/XX/XXXX, XXXX called and attempted to explain what had happened. It was Not at all understandable. She told me that they would not provide the written calculations that I had been requesting from the beginning.
On XX/XX/XXXX, I received a call from XXXX XXXX, support manager ( XXXX ). Once again I asked for a written copy of the calculations, both the initial ones and the re-calculated ones. She indicated that she was unable to figure it out but would escalate it. I asked to speak to her supervisor but she refused to transfer the call.
I also indicated that the account needed to be re-calculated back to XXXX with the revised escrow calculations properly applying the additional payments to principal and not to escrow.
On XXXX and XX/XX/XXXX I left messages for Ms. XXXX but did not receive a return call. On XX/XX/XXXX ( today ) I finally received a call from her. She once again refused to provide the documentation that I had requested multiple times, making excuses that she was not permitted to do so. She tried to recalculate the payments but without the figures in front of me, it was impossible to understand what she was doing.
If a computer can calculate an escrow statement, someone with basic computer spreadsheet skills should be able to provide a spreadsheet showing the calculations that were made. I would expect that anyone working at a financial institution should have far more than basic computer spreadsheet skills and therefore should be able to recreate the escrow analysis with the actual figures that were used. The fact that Ms. XXXX and multiple others with whom I spoke could not or would not provide that information is a strong indication that they are hiding something or they are not competent to provide it. Their refusal to provide what should be a vary basic spreadsheet tells me that they have absolutely no credibility and any and all escrow calculations they make are suspect.
Company Response: Closed with explanation