FIFTH THIRD FINANCIAL CORPORATION

2019-06-01

Lehigh, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-05-31

MI

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: When I opened an account with Fifth Third Bank it was a free account with zero minimum account balance and zero service fees. This was in XXXX. On XX/XX/XXXX Fifth Third Bank, ( XXXX XXXX, Michigan ) charged me an XXXX dollar service fee and reversed it on XX/XX/XXXX. They told me they made a mistake then. On XX/XX/XXXX they again charged me an XXXX dollar service fee but only reversed it for the amount of XXXX dollars and only when I told them they were thieves. They said they changed my account 4 years ago but never told me they were doing so. The branch manager, XXXX, said they have a right to change anything involved with their bank and in a loud toned voice towards me. I have been complaining about their bad banking and currently in the process of changing my direct deposit information so I can leave this bank. I think the public should be aware of how they swindled an elderly adult. If this Financial Institution nickel and dimed everyone like they did me they are making a great profit on a persons hard earned money.
Company Response: Closed with explanation

Timely Response

2019-05-31

Oxford, GA

Managing an account

Checking or savings account: Savings account

Fee problem
Complaint: I opened savings account with 5 bank due to the interest rate with no fees about 2 years ago. I find out today the account was changed due to a policy of the limit monthly transactions. They have lowered the interest rate and now charging a monthly fee. They claim multiple attempts were made to let me know but I never received anything. My contact info is all correct.
Company Response: Closed with explanation

Timely Response

2019-05-31

Washington, DC

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account status incorrect
Company Response: Closed with monetary relief

Timely Response

2019-05-30

Elgin, IL

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-05-30

Ashburn, VA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Company Response: Closed with explanation

Timely Response

2019-05-30

Traverse City, MI

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2019-05-30

Ocala, FL

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-05-29

Newnan, GA

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: 5/3 bank is repeatedly finding ways to overcharge its customers with excessive bank fees. On XX/XX/XXXX I had a positive balance of {$19.00}. We made several online movies purchases and went slightly over by - {$6.00}. The 5/3rd bank is overdraft charging my account in the amount of {$140.00}. " see the attached document ''
Company Response: Closed with explanation

Timely Response

2019-05-29

TX

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: Fifth Third Bank did not apply my payments to the right account, then tried to charge me late fees for their error. Towards the end of the loan Fifth Third bank REFUSED to accept my payments, offering numerous excuses as to why : it was short {$0.00}, my payment was coming from a different account then previous, my husband wasn't on the account so they wouldn't allow him to make a payment, etc ... Once I got them to start accepting my payments again I was then informed they put the loan into a repo hold until I paid the loan in full, all the while still accepting my payments. I paid the loan off since I wasn't given any other option, only to have Fifth Third bank still send wreckers to get my vehicle! I called daily and Fifth Third would not accept my calls, seriously. When I would call I entered either my phone number, account or SSN when prompted and would get disconnected immediately. But I could get through if I entered as a 'guest ', and even then would still get 'disconnected ' when they would transfer me. I had to get my bank involved to demand Firth Third send the title. I was living in fear, was bullied by this lending company!! One of the specific reps they would transfer me to would yell at me, laugh and tell me she didn't care if it was there fault, that Fifth Third WOULD repo my car even though I was making my payments and there was nothing I could do about it other than to pay the loan balance in full!
Company Response: Closed with explanation

Timely Response

2019-05-29

Gastonia, NC

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened to sue you for very old debt
Complaint: I was scared and paid the settlement amount today on XX/XX/XXXX with XXXX XXXX XXXX XXXX, For the amount of XXXX on my card, They said i owed the back from XX/XX/XXXX XXXX and threaten to take a law suit out on my. They sent me a email to sign and sent me a confirmation for payment paid in full. There number is XXXX. I am so angry as i am seeing this is a scam to pay old debts and i don't remember having this with 5th third bank. I told the gentleman that i thought i had settled it with them as it was fraud and no one has contacted e and not on my credit report. He insisted they have contacted me at an address i lived in 8 plus years ago. I don't know what to do now.
Company Response: Closed with explanation

Timely Response

2019-05-29

Amherst, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-28

Geneva, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-05-28

Wonder Lake, IL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XX/XX/XXXX I was charged XXXX $ to repair my front bumper by XXXX in XXXX. When I picked up my car, they misaligned the holes for my parking sensors and didn't finish sanding down the edges. I then was told to come back and they would fix my bumper as they had painted an area that wasn't suppose to be painted. The manager ( XXXX ) at the place kept saying come back another date when they were less busy. Eventually I went down in person and they had closed that location. I then called the nearest XXXX which is in XXXX and they said there was nothing I could do and they didn't want to repair it. I opened a dispute with 5/3 bank saying the services weren't fully completed and they said that it was a valid claim and would not refund my money.
Company Response: Closed with explanation

Timely Response

2019-05-28

Beaufort, SC

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-05-28

Milwaukee, WI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-05-23

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-05-23

Belleair Blf, FL

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Company Response: Closed with non-monetary relief

Timely Response

2019-05-23

FL

Managing an account

Checking or savings account: Other banking product or service

Problem making or receiving payments
Complaint: Yesterday, I received an e-mail from 5/3 explaining to me that I am enrolled in auto bill pay. I never enrolled or ask to be in this program, and it has been done without my authorization.
Company Response: Closed with non-monetary relief

Timely Response

2019-05-23

Chicago, IL

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: I called into 53 Bank today to check in as to why I was not having up to date credit reporting on my secured card with them and the representative informed me that they was a fraud alert on my card. I informed the representative that I was still able to use my card with no problem and that I was unaware of a fraud alert. I was transferred to a lady who put me through a huge hassle of finding my credit card because she acted like she had no other way of verifying who I was although the many times I have spoken with this department I did not have to have the card in place to go through the verification. The problem I had was that the lady wanted me to talk about some transactions from XXXX here on XX/XX/XXXX. I was outraged at how I would once again have to go through another bombardment of interrogation especially when I just went through all of this months ago. I asked the lady what department as far as FDIC or CFPB regulated 53 bank credit card and she was unaware so I asked if she could speak with her supervisor and find out and I don't know if they were incompetent or thought it was a joke but i found it ridiculous that the agent nor the supervisor knew what branch of government regulated them as a financial institution. It seemed very redundant to talk to a fraud department to protect consumers but one that was unaware of what government regulated the same laws they are trying to " enforce '' or " regulate.
Company Response: Closed with explanation

Timely Response

2019-05-23

Keeneyville, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response

2019-05-22

Cleveland, OH

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with explanation

Timely Response

2019-05-22

Belleair Blf, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-05-22

Elmhurst, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with non-monetary relief

Timely Response

2019-05-22

Canyon Lake, TX

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with explanation

Timely Response