FIFTH THIRD FINANCIAL CORPORATION

2019-06-24

Hiram, GA

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-06-24

Westerville, OH

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with non-monetary relief

Timely Response

2019-06-23

Thompsons Station, TN

Managing an account

Checking or savings account: Other banking product or service

Problem making or receiving payments
Complaint: Fifth Third Bank Gave me what they would call an Early Access Advance. I took ada advantage of advance. The advance was taken out of my XXXX check. With a XXXX check came in they withdrew there money in full and cancelled my early access advanced because I was supposedly had been overdrawn and that is not true especially for 15 consecutive days. Now tell me how that is right.
Company Response: Closed with explanation

Timely Response

2019-06-22

Macclenny, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: XXXX ( now XXXX XXXX ) agreed to terminate my Merchant Service Agreement on XX/XX/15. XXXX XXXX, bank branch officer, was given a copy of the letter terminating my agreement. Since the termination, on a monthly basis, XXXX XXXX has been allowed to debit my account anywhere from $ 40- {$120.00}. This has added up to between $ 2500- {$3000.00}, the exact amount being difficult to determine. The reason it is difficult, as you will see on my attached document, the bank has made it very difficult to know it was being charged by a third party. This is why it was not picked up till 4 years later. The bank told me that anyone can debit an account and it can only be stopped by the owner of the account. They said take it up with XXXX XXXX. I am contacting you for help.
Company Response: Closed with explanation

Timely Response

2019-06-22

Knoxville, TN

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: had a fraud charge on my account. I called in to get it removed. a week later it still shows I owe for the fraud charge
Company Response: Closed with explanation

Timely Response

2019-06-22

Chicago, IL

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: I applied for a loan with my bank Fifth Third Bank for {$800.00}. They advised to pay in 45 days. I applied XX/XX/XXXX. I waited 3 weeks to get a check from my job. Today was the first. My check was {$860.00}. They withdrew {$820.00}. I had everything scheduled to pay my bills. My daughter birthday is next week. I had ever intention on paying, due to wanting another loan, want to keep my credit good, and a great history with my bank for 2 years. I spoke with a rep. He advised I would only need to pay on the XXXX if XXXX. Never advised of anything else. When my money was withdrawn today I called and spoke with a supervisor. She said she will coach the rep for not informing me of being able to withdraw at any time. Please help. Loyal customer. Thanks for your assistance.
Company Response: Closed with explanation

Timely Response

2019-06-21

Toledo, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-06-21

Fort Wayne, IN

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-06-20

Oaklevel, VA

Closing an account

Checking or savings account: Checking account

Can't close your account
Complaint: My account was previously with MB Financial Bank. I moved from XXXX to XXXX on XX/XX/XXXX. MB was bought out on XX/XX/XXXX. I did have an overdraft that i am willing to pay to resolve this issue -- when i called in mid-XXXX, i was quoted {$62.00} to clear the overdraft and close the account. I was assured nothing else would be charged to the account, and i did request the account be closed. I received a statement today showing a balance of - $ XXXX, but when i called Fifth Third in the morning, the agent stated the balance was at - $ XXXX. The agent reversed two overdraft fees, but refused to stop activity on the account and told me fees would continue until it was paid in full. ( Apparently XXXX XXXX keeps trying to take money out, but i am pretty sure i cancelled my membership. I am aware that i also need to contact them, but Fifth Third should be able to stop activity on the account. ) I was given a different phone number and transferred to a department that couldn't help me. I posted on social media with the hopes of corporate closing the account and setting the discrepancy with the overdraft amount. I spoke with that department, who refused to do anything for me. My concern is that i did not voluntarily sign up for a Fifth Third account -- it was a transfer from MB. I have no account number for the Fifth Third account, nor do i have an online banking login, a nearby branch, or any other way to monitor this account. I can't tell how many times my account has been charged, or for what. ( I do still have my MB account number and debit card. ) How am i supposed to reasonably know what fees are legitimate? I would like to settle the account in full, but do not believe I should be held responsible for charges after my first contact with Fifth Third, as i made it abundantly clear that no other charges were authorized to the account.
Company Response: Closed with monetary relief

Timely Response

2019-06-20

Mount Holly, OH

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: A fraudulent charge for {$410.00} was made on my credit card account on XX/XX/19 while the card was in my possession. I disputed the charge immediately with the credit card company, 5/3 Bank and a fraud case was opened. The first response to the fraud investigation was a letter dated XX/XX/XXXX and received on XXXX requesting additional information to substantiate the fraud claim. I called the company to understand what evidence would be beneficial and was told an XXXX would be calling to discuss. No call was received. I received ( on XXXX ) a letter dated XXXX indicating that the claim had been denied and the charge was not fraudulent. I immediately called the credit card company whose customer service representative indicated I should request the case be reopened. I did so via email on XXXX and included phone records showing my geographic location was over 200 miles away when the charge was made. I have since followed up with the vendor via phone calls on XXXX, XXXX, XXXX and XXXX only to be told in the final call that the transaction was too old to take any further action. Each time i spoke to customer service representative who assured me that a call from a fraud investigator would follow.
Company Response: Closed with monetary relief

Timely Response

2019-06-20

Chicago, IL

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Company Response: Closed with explanation

Timely Response

2019-06-19

Chicago, IL

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-06-19

Oswego, IL

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened to sue you for very old debt
Company Response: Closed with explanation

Timely Response

2019-06-19

Lexington, KY

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with non-monetary relief

Timely Response

2019-06-19

Rochester, OH

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with non-monetary relief

Timely Response

2019-06-19

Sanders, KY

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I opened a checking account at 5/3 bank in XXXX Kentucky around XX/XX/XXXX. I am on SSI social security benefits and had originally been using the XXXX XXXX card that was issued by the government handling the finances for my XXXX. upon opening the account I had many questions to compare the fees that will or will not be assessed with my new checking account and all the answers were what i needed to hear. I had asked about atm fee 's and was led to believe there would be none up to a certain amount. I had noticed a few months into said accout that a transaction had taken place from a XXXX XXXX. I called the bank and it was promptly taken care of. I then noticed after an incident with my XXXX credit card payment being returned XX/XX/XXXX I made contact with the bank and was under the impression it was to be handled. I waited patiently and XX/XX/XXXX I called both the bank and XXXX frustrated and ready for answers. I had never seen any of these mistakes on my 5/3 online statements so I was assuming the error to possibly be XXXX 's fault. upon calling them they made contact with the banking institution whom confirmed that the error was still on 5/3 behalf and i was confused. I called 5/3 again and from this point noticed a lot of things that made me more than confused. I noticed that when I opened my account I was also getting charges from a XXXX account that I have no idea of. letting 5/3 know of my new finding they have been very rude in fact they even went as far as to tell me the loss of my business would be of no regret. I have called numerous time talking to as many agents hoping to resolve this issue without having to change banks. I do not understand y I am being treated like this.the account that are manipulating my banking appears to be online fraud. 5/3 tell me that without a signed paper that I have never received they can not move into investigation. I beg the differ because they have already removed money that was tied to the XXXX issue on my account. I just want resolution. I had 5/3 back in XXXX 's as a small business owner and it was an amazing experience thus the reason I went back to them with my SSI hoping for a similar experience. This is not the case. I feel that because my account does not have the same kind of financial revenue that I am being treated less as a consumer. I can not believe otherwise. I am truely sorry that my income is fixed and my illness is the cause but I am greatly insulted that now I am below poverty level of income that the bank feels its ok to treat me at the level of poverty they feel I deserve. Please help reach out to then for resolution. I have monitored my online statements through the app and there shows nothing about the transactions in question they allowed several of my payments to be approved and then several days and weeks later they are returned as declined. I did not have these issues prior to nbanking with 5/3 they should not occur now.
Company Response: Closed with monetary relief

Timely Response

2019-06-18

Bartlett, IL

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2019-06-18

Millcreek, UT

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2019-06-18

Grayson, GA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-06-18

Sylvania Township, OH

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Complaint: Two credit card accounts with 5th/3rd was opened fraudulently in my name. 1. Fifth Third Bank opened on XX/XX/18 balance is XXXX
Company Response: Closed with explanation

Timely Response

2019-06-18

Atl, GA

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Closed with monetary relief

Timely Response

2019-06-18

Stratford, CT

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with non-monetary relief

Timely Response

2019-06-18

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-06-18

Cutlerville, MI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Closed with non-monetary relief

Timely Response

2019-06-17

Orlando, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response