FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 15
2019-07-18
Santa Ysabel, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Complaint: I had a home equity loan ( $ XXXX ) with MbFinancial. Approx. 3-4 months ago I received a letter informing me that MbFinancial had been taken over by FifthThirdBank ( 53.com ) and was given information on where to now send my payments to FifthThird Bank . I have made payments to FifthThird Bank since XX/XX/2019.
I own a commercial building as well. I am in the process of remodeling the building and was seeking a loan from another lender ( $ XXXX ) to finance the improvements. I was notified today ( XX/XX/2019 ) that the lender would be unable to approve the loan because my credit report indicated that I have two ( 2 ) home mortgages for XXXX, not 1 mortgage as I reported on my credit application to them. I was shocked to hear this and immediately logged onto my credit monitoring service, and sure enough, it shows that I have a XXXX loan with MbFinancial AND now ANOTHER XXXX loan with FifthThird Bank, not 1 mortgage that FifthThird Bank took over.
I immediately called FifthThird Bank to complain about the credit reporting error and asked for immediate correction due to the time-sensitive nature of securing the new loan. I was told I would be mailed a letter sometime in XX/XX/XXXX. I complained that this was unacceptable due to the time-sensitive nature of securing the new loan, scheduling contractors, etc. I asked that they email me a letter immediately explaining the situation and to correct THEIR error, so I could provide that information to my new lender. I was told that FifthThird Bank was unable to email such a letter and that I would be receiving the letter by regular mail sometime in August. I again complained that this was unacceptable and was offered to speak to a supervisor. The supervisor reiterated their inability to send a letter or correct my credit report any sooner. I asked what other recourse I had with FifthThird Bank and what governmental oversight agency I could complain too. I was offered the FifthThird Bank president 's regular mailing address to send him a complaint letter ( They would not provide his email or telephone number ) or I could telephone their Customer Service Dept. I AGAIN explained that the situation was time-sensitive, and sending a complaint letter to their president via snail mail wasn't sufficient, and further, why/what good would me calling their customer service department to complain do? I was already communicating my issue/complaint to a supervisor. When I asked what governmental agency oversaw their mortgage department, I was told the FDIC. I suggested that the FDIC oversaw banking issues, not mortgages or credit reporting and was told, " oh, you're probably right '', call the FHA. I replied, I don't have an FHA loan, and asked if they actually knew which agency oversaw/regulated them or was the supervisor I was speaking with simply googling ( I could hear her typing ) to find out. She admitted she didn't know and was trying to XXXX the answer. I was given this case number to reference # XXXX.
What is the requirement for mortgage lenders to update their credit reporting when they take over an existing loan? Why would they report the loan under their name to the credit bureau without first, or at least simultaneously removing the prior lender?
What is my recourse for damages if my request for an additional loan/credit is denied because of the duplicate reporting of my home mortgage?
Should mortgage lenders know what governmental agency oversees/regulates their activities, and should they be able to provide that information to their customers?
What is the expected time allowance/frame for a lender to correct such egregious credit reporting errors, especially such as this, which can have detrimental financial consequences on the consumer?
Thank you.
Company Response: Closed with explanation
2019-07-18
Cumberland, RI
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with non-monetary relief
2019-07-17
Windermere, FL
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2019-07-17
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Company Response: Closed with explanation
2019-07-17
Avon Lake, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-17
Jacksonville, FL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Company Response: Closed with non-monetary relief
2019-07-17
Orchard Lake, MI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-07-17
Coral Gables, FL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Closed with non-monetary relief
2019-07-17
Albertson, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Company Response: Closed with explanation
2019-07-16
Heathrow, FL
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened to sue you for very old debt
Company Response: Closed with explanation
2019-07-16
Prospect Heights, IL
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Closed with explanation
2019-07-16
Chicago, IL
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Closed with explanation
2019-07-16
Spring Hill, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: In error, I submitted a payment to XXXX XXXX through my bank, Fifth Third. I contacted XXXX XXXX less than 30 mins after the payment was made. XXXX XXXX was unable to stop the payment as it had not posted, they suggested I contact my bank. I reached out to Fifth Third who said they were unable to stop the payment. This has an internal case number of XXXX. After escalating this to a supervisor, they finally offered to put a stop payment in place for a fee of {$33.00} with no guarantee that the payment would be stopped. This was only less than an hour after I had input the payment. It is inconceivable that a bank as large as this is unable to assist with what is a simple request given the very short time from notification of my error. If my account becomes overdrawn, I am responsible for any overdrafts that might occur even with my request to stop only 1 hour after the payment request was input.
Company Response: Closed with monetary relief
2019-07-16
Campton Hills, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Complaint: I had an auto loan with Fifth Third bank. A repo occurred in XXXX or XXXX of XXXX.
XXXX and XXXX are still reporting " Redeemed Repossession '' under the comment columns. At the end of XXXX, I've disputed with XXXX and XXXX to remove the comment, but they are unable to see/understand what section I'm referring to. I have also contacted Fifth Third in XX/XX/XXXX. I received a response that the credit reporting is accurate. Once again, because they are not referencing the Comment section.
Company Response: Closed with explanation
2019-07-16
Plano, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My complaint is against my mortgage servicer - Fifth Third Bank I pay my own insurance and taxes and do not use the mortgage company to escrow. XX/XX/XXXX I switched home insurance companies from XXXX to XXXX. I few months later I received a notice stating the mortgage company would place force placed home insurance on my home unless I provided proof of insurance by uploading a copy of my statement to the website they provided. About 45 days later I received another notice claiming they would be placing insurance unless I could provide proof the period of XXXX. I was still with XXXX ( the company I had been with for 3+ years ), but loaded proof of insurance from the carrier to their site. In XX/XX/XXXX, I received another letter stating they need proof. This time I called ( XX/XX/XXXX @ XXXX and spoke with XXXX ) and advised that I have provided this multiple times and they needed to correct my issue. I was assured by the representative that all I needed to do was provide my insurance carriers name and number and he would call the agent directly to have all this cleared up. I said I would not be happy if I received another one of these letters or worse yet, they force placed insurance when my home has been covered with no lapse in coverage this entire time. He advised me he would have it all taken care of and to not worry. I asked if i could wait on hold while he called, he said no. I asked if I could get a call back when it was taken care of and he said no, but don't worry, he would take care of it. Today I received a bill from Fifth Third Bank for the cost of them to provide insurance for the dates of XXXX. I immediately called them to speak with someone. I waited on hold for 25 minutes and the call was disconnected. When I called back, the recording said they were closed for the day and to please call back during normal business hours.
Company Response: Closed with explanation
2019-07-15
OH
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: My refinance loan that was closed with fifth third on XXXX has been completely messed up. They also have not even paid the allotted funds to their fifth third trio card and I have continued to accumulate interest charges. The title company also sent me an extra check for a capital one account that I do not have. I have reached out to multiple people at fifth third with no response and also contacted the title company who also provided no answers and told me I just need to contact fifth third.
Company Response: Closed with explanation
2019-07-15
Plymouth, FL
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened to sue you for very old debt
Complaint: I received a phone call from XXXX ( XXXX ) XXXX at around XXXX eastern time on FridayXX/XX/XXXX. They left a voicemail, which I have retained. It appears to be a process service company, but when calling the number back I get either a voicemail for " XXXX XXXX with the Process Service Dispatch Unit '' or I get a live person by the name of " XXXX XXXX '' who has a similar voice. I have not been able to ascertain what the company 's actual name is. They left details in the voicemail stating that a process service attempt would occur between XXXX and XXXX on Monday XX/XX/XXXX at my residence and they gave the address of that residence in the voicemail. They also contacted my father and a family friend and left the same voicemail.
They also stated the phone number of the firm that was filing the action against me. This was given as XXXX and I was given a case number to reference. The voicemail stated that I or my attorney should call the given number as soon as possible. I called this number at around XXXX eastern time. It was answered as " legal department '' and after giving my case number I was transferred to someone named " XXXX XXXX ''. This person said I had a debt of {$1400.00} dating from XX/XX/XXXX in the form of a bank account with 5/3rd Bank that was closed due to being overdrawn. My last dealings with 5/3rd Bank were back in XX/XX/XXXX. XXXX said that I was going to be served with a summons, and that failure to appear would result in a summary judgement against me for the full amount plus court fees and the costs of representation. She stated that a lien could be placed on my property, my wages could be garnished, and that they could file a derogatory action against my credit report. At this point she offered an out of court settlement amount of {$960.00} that could be taken care of at any time up to and including close of business that day, which she gave as XXXX Pacific time, and she said " after that there is nothing I can do to help you out ''. I asked for the firm information, and was told that she works for a law firm with the name of XXXX and XXXX, and that the address is XXXX XXXX XXXX, XXXX XXXX CA. XXXX. I had not received any written request for this debt prior to this, so I was not comfortable making payment without so kind of assurance that this was valid. I asked what my recourse was if I wished to dispute this and XXXX indicated that I would have to receive the summons and then essentially plead my case before the judge, but that I could still get back in touch with her before the close of business that day. I got off the line, made notes about the phone call, and went through my records.
I have nothing on my end to indicate that this is a valid claim. I attempted twice that day to get back in touch with XXXX at the previous number, but had to leave a voice message both times. I said in my second message that I would be at my residence during the time frame indicated to receive the service of any summons. On Monday I tried to call the process server who initially called me to verify that they were coming by, but was told by them to contact XXXX and XXXX for any questions I had. So I called XXXX and XXXX again and left another message. I got a call back from XXXX from XXXX XXXX again. I asked her if she was still sending the process server and she said I would have to check with the process service company. I asked for written verification of this debt because I believe it is required by law, but she indicated that we were " past that because it has been sent over to the process server and you are going to be taken to court ''. I stated that I still do not believe the claim is valid and that I would still like a copy of the verification of the debt for my records. She offered to send it to me by mail and email. I also indicated that I felt this would be thrown out as an invalid debt because of both its age and because I have not received any verification of this debt prior to this action being taken. She at that point became quite confrontational, telling me " If I've got it all figured out I can tell the judge how to do his job and he'll just dismiss it ''. I was taken a bit aback and again mentioned that I do not feel this is being handled in accordance with standard debt collection practices, at which point she said " This is not a debt collection company sir, this is a law firm ''. I am a bit confused how a firm who is " not a debt collection company '' would be willing to offer to collect a settlement amount from me in the first place. She ended the call before I could give her my email address, which is one of the few things they didn't say they knew about me.
I did a bit of digging and I can not find a XXXX and XXXX law firm in XXXX XXXX through any web search. I also tried digging into the California and Florida Department of State websites looking for law firms with that name. The address given is a large office building with many law offices that I could find, but I was not given a suite number by XXXX XXXX when we spoke. I also tried to search my own name in both my county and other jurisdictions to see if there are any pending court cases that have been filed, and could find none as of this writing.
I waited at my residence the full day, 7 feet from the front door, and no process server came during the entire XXXX to XXXX window they mentioned. I have tried to call back both the number I originally received the process service notification phone call from and XXXX at XXXX and XXXX, but I have not received any response and we are now an hour outside the window they mentioned. I have lost a work day due to this threat of litigation. Either the threat was empty and therefore not in keeping with the law, or they are attempting to circumvent actual service and get me trapped with a summary judgement when I don't appear to a court date that I was never made aware of.
I am strongly considering getting a lawyer to assist with this, but seeing as I can not find any information on these firms, I am starting to believe they are completely fictitious names and I won't be able to hold them accountable. What's most worrisome is that these people had detailed information about me. They read back my current and previous addresses, my social security number, my drivers license and date of birth all without me giving them any of that information. They know more about me that I may ever know about them and that is unsettling.
If this debt is legitimate, I would be more than willing to deal with it. However, I have not been supplied with anything that indicates to me that it is valid before being faced with a phone conversation that essentially says " pay now or we'll see you in court, and by the way you have just a few hours to decide which way it's going to go ''. It is even more stressfull because even if I was inclined to pay after my initial conversation with her, I was unable to get back in touch despite multiple calls and two voicemails. The deadline passed and I have no further recourse. I still have not received any summons, nor have I received any written verification of this supposed debt.
Company Response: Closed with explanation
2019-07-15
Downingtown, PA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-07-13
Quartzsite, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage was sold to Fifth Third Bank. Fifth Third Bank has not paid my home owners insurance to XXXX even after several calls to the bank AND submitting proof of insurance as requested on their website.
Additionally, Fifth Third Bank has raised my mortgage monthly payment by over XXXX dollars with no explanation. Calling the service center has lead to lots of hold times and transferring but never any explanation why my mortgage payment has jumped. I have a conventional loan with 100 % on time payment history. Am looking for more help in getting Fifth Third Bank to co-operate and put my payment back to the original amount and also pay my home insurance to XXXX as my previous mortgage holder did.
Company Response: Closed with non-monetary relief
2019-07-12
La Vernia, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX I received a letter stating I was to receive a refund if my escrow account of {$2400.00}. I have always made my payment within the month due. If you pay your payment on a weekend, 5/3 Bank does not recognize it until their next business day, so the date you actually make your payment is NOT correct! Fraudulent! They state on invoices I am behind on my payment which I am NOT and therefore refuse to give me my escrow refund of {$2400.00}!
I want my money immediately. Their customer service is like talking to a brick wall. No help at all. They state per my statement I owe {$6300.00} and I only owe My XXXX payment of {$2700.00}!
Company Response: Closed with explanation
2019-07-12
Pinellas Park, FL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2019-07-12
MN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: PERTAINS TO THE LOSS DRAFT DEPARTMENT!
NOTES FROM XX/XX/XXXX ACTIONS REQUESTED/REQUIRED : ( 1 ) If necessary, reopen this claim as it never should have been closed.
a. First repair authorized by XXXX XXXX resulted in a horizontal zebra strip sided house that your first inspector approved ( XX/XX/XXXX ) but that I found unacceptable and continued fighting with XXXX.
b. You were informed of this via multiple conversations at the time.
XXXX XXXX acceded to my demands finally and agreed to redo the entire side/elevation. That amended settlement notice dated XX/XX/XXXX was sent XXXX XXXX Mail ( signature required ) and was delivered along with the pending check of {$10000.00} to you on XX/XX/XXXX.
d. As neither XXXX XXXX nor I have received any proceeds from this check, it is still being held by Fifth Third.
( 2 ) Attached is the newest XXXX Notice dated XX/XX/XXXX from XXXX XXXX.
a. I called Fifth Third ( XXXX ) on XX/XX/XXXX XXXX AM CT and spoke to XXXX ( spelling? ). She was going to investigate the status of the missing funds and call me back NO ONE EVER CALLED!
b. Since an inspection was done by Fifth Third on the original repair which I found unacceptable but which your inspector passed, I am assuming that a re-inspection will NOT be necessary.
( 3 ) Please expedite the release of the {$10000.00} that you have been holding since XXXX.
NOTES FROM XX/XX/XXXX Number Dialed : XXXX ( 1 ) ( 3 ) Claim : XXXX Employee : XXXX Discussion Notes : - I repeatedly asked for a supervisor but never got XXXX.
- I related the information contained In the XX/XX/XXXX fax cover sheet and supporting attachments.
- XXXX said that his notes were showing 2 claim amounts : $ XXXX and $ XXXX - I explained they were the same claim as their inspector approved the first repair even though one side of the house had a major horizontal zebra stripe that I did not approve and that I went back to the insurance company and fought to have the whole side repaired AGAIN - XXXX XXXX issued a check dated XX/XX/XXXX for {$10000.00} that was made out to Fifth Third and XXXX XXXX o XX/XX/XXXX : check mailed via XXXX XXXX # XXXX o delivered to XXXX XXXX XXXX XXXX, Fifth Third Bank, XXXX XXXX XXXX XXXX MD XXXX, XXXX, OH XXXX o email notification sent to XXXX o delivered Thursday XXXX XXXX XXXX XXXX OH XXXX o signed for by XXXX XXXX - XXXX noted that check was deposited on XX/XX/XXXX - XXXX started telling me that it was dispersed in XXXX when I interrupted him to repeat that XXXX ( spelling? ) had told me that when I spoke with her on XXXX when I asked for a copy of the check ( front and back ) so that we could see endorsements of these checks that were theoretically mailed to XXXX XXXX ( who never received ) and me ( who never received ) ; I was told they couldnt get that for me - XXXX said that there were no notes in his system since XXXX o I told him that there had to be notes because he had knowledge that would not be available to him had they not received the communications from XXXX XXXX and me since XXXX - namely : The final invoice amount of $ XXXX was NOT generated until XXXX so if there were no notes that amount would not be known o I also told him that Fifth Third had lied to me so many times that I didnt believe then any longer - Demanded {$10000.00} be sent via XXXX today o XXXX said they couldnt send an XXXX which I find strange as they are a bank and they receive my mortgage payment via XXXX o Told XXXX I expected a hard check be overnighted to me o XXXX said they would send overnight after they received a prepaid shipping label from me NOT!
o Told him they were sending overnight AT THEIR COST for the following reasons : it was their internal process issue that this had NOT been addressed in over 3 weeks read him XXXX note from the fax about interest on the entire amount being owed o XXXX said they couldnt send today as they first had to do a stop payment before re-issuing I told them that I would give them to end of day Friday XXXX XX/XX/XXXX ) to overnight the check XXXX confirmed mailing address as XXXX XXXX XXXX XXXX, XXXX XXXX, MN XXXX Reminded him that it was the same as the property on which they held the mortgage XXXX confirmed address was the same Also told them that standard bank processes are to do a trace or stop payment on uncashed checks after 90 or perhaps 180 days and that it was NOT my issue that it was now over 7 months since the checks had supposedly been mailed Reminded him that their internal process issues were NOT my issues Reminded him that theoretically interest on the {$10000.00} had been accruing since last XX/XX/XXXX on {$7500.00} and since last XX/XX/XXXX on {$2800.00} [ These are the amounts and dates furnished to me by XXXX on XX/XX/XXXX. ] - After another hold, XXXX told me they would stop payment on previous checks and would overnight a new check to me AT THEIR COST with it arriving by end of day Friday XXXX XX/XX/XXXX ) : no mention of any interest being included o Reiterated to XXXX that I was at the end of my patience with Fifth Third and that I was expecting him to follow this process and to ensure that the check was in my hands by Friday as promised.
o Reiterated Fifth Third internal process issues/restrictions were NOT my issue but theirs.
o In return, I promised him that if the check was NOT received by Friday and if their lack of responsiveness resulted in any derogatory effects on my pending house sale that I would be contacting XXXX chat line to determine the appropriate escalation process. Additionally, I would be filing for interest and any penalty fees that might be due me.
- Its now a wait and see as to whether the overnighted check is received by end of day ( XXXX XXXX CDT ) on Friday XXXX XX/XX/XXXX ) NOTES FROM XXXX Email dated XX/XX/XXXX from Fifth Third stating " check is being processed '' which is in opposition to promises made by 53 representative on XX/XX/XXXX
Company Response: Closed with non-monetary relief
2019-07-12
Cleveland, OH
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-07-11
Gardner, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-11
Warrenton, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Our mortgage amount changed suddenly ( went up ), due to the mortgage company 's escrow reserve calculations. One of our monthly payments was lower by {$87.00}, since our bank paid the regular amount ( there was problem updating the monthly amount that was paid regularly ). We paid the balance of {$87.00} shortly afterwards.
As a result, Fifth Third bank, did not apply the amount we'd sent in ( {$2300.00} ) until we'd sent in the remaining {$87.00}. This resulted in us having to pay substrantial extra interest, because they delayed applying the amount we'd sent in.
Additionally, Fifth Third bank is charging us a late fee of {$92.00}, to cover a temporary shortfall of {$87.00}!
On top of all this, their statement reflects the late fee of {$92.00} as a " Past Due Payment '' and not a " Fee '', a blatant lie.
Company Response: Closed with monetary relief