FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 12
2019-08-12
Houghs Neck, MA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-08-12
Chicago, IL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Company Response: Closed with explanation
2019-08-12
Cincinnati, OH
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with explanation
2019-08-12
Bolivia, NC
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Complaint: I have previously filed with CFPB. The file was closed based on the company 's response which I feel is inadequate. When I spoke to the lady that called from the Office of the President of the bank she asked for my mother 's social security number. She put the number in her computer and said that they have no record of her. She said that they only keep records for so long and then they are escheated. I have already checked with the Ohio unclaimed funds and there are no funds listed for my mother.
This is the information as I provided it in my original complaint along with my feedback upon receiving the company 's response.
>>>My mother had a IRA Certificate of Deposit with XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ohio. ( XXXX XXXX XXXX XXXX XXXX ) ( Account XXXX XXXX ) She passed away some time ago and I am having trouble locating the whereabouts of her now matured CD. Can you help me? I filed a complaint through the FDIC and they sent it on to you. Your file number is XXXX which is now closed based on the company 's response which I feel is insufficient.The company that held the account after they acquired XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ohio is Fifth Third Bank in XXXX, Ohio. The bank Presidents ' secretary contacted me and entered my mother 's Social Security number into her computer. She said that they have no record of my mother 's accounts. This IRA CD that I am looking for was opened in XXXX and did not mature until XXXX. When my mother passed away in XXXX that IRA CD was still listed in her assets so I know that she did not cash it in. My sister and I have searched our records and we do not have any information to support that we cashed it in. Including tax records fro XXXX until now. I want a further search of their records to find that account. Surely they have micro fiche from that time period! That is too much money, {$17000.00} + to let just slip away!!! <<< Further, I still have the letter that we sent to XXXX XXXX XXXX on XXXX XX/XX/XXXX that referenced my mother 's passing and our intent to deplete the account by XX/XX/XXXX. That letter had our full names and addresses and was signature certified. We were never contacted regarding anything about the account. Again - I want a further search of their records to find that account. Surely they have micro fiche from that time period! That is too much money, {$17000.00} + to let just slip away!!!
Company Response: Closed with explanation
2019-08-12
RI
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Two Issues with Fifth Third Bank. 1st. No one could answer me with getting an updated interest rate due to being charged a higher rate due to my nationality and skin color. ( I received a settlement in XXXX for this with FIFTH THIRD BANK.. ) 2nd. Car was repossessed over the interest rate issue and non payment on my part. I paid {$1800.00} in XX/XX/XXXX, to get the car back and paid ahead two months I was told. So I was told the {$1800.00} would cover the {$480.00} repo fee and the rest of XXXX payment as well as XXXX and XXXX of XXXX. I spoke to 2 different people in the last two weeks and Fifth Third bank is stating that I owe for XX/XX/XXXX now and trying to charge me the REPO FEE OF {$480.00} AGAIN.
XX/XX/XXXX I tried to get a manger on the line and they noted I had to be sent to the collections department as they are different, I could only leave a message when I was transfered. And now my car payment is late and I was told in XXXX I would be all set with payments till XX/XX/XXXX. The customer service has been poor and it seems no one is willing to help re adjust the payment of {$1800.00} that was taken in XX/XX/XXXX.
Company Response: Closed with explanation
2019-08-09
Chicago, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-09
Manhattan, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: I opened a secured credit card three years ago. Since then the company has increased the limit of my " secured '' credit card to {$5000.00} from {$500.00}. {$500.00} was the deposit that i had made to open my secured credit card. When i ask for the XXXX $ back, the company refuses to give it back citing that it is a secured product and is unwilling to upgrade me to a unsecured card despite having a very good credit history and great credit score. They say they have no process to upgrade and the customer can't ask for an upgrade. My XXXX $ deposit is sitting locked up without me being able to earn any interest on it.
Company Response: Closed with explanation
2019-08-09
Bedford, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Online website XXXX does not provide any statements or documents. The link for statements and documents does not show any statements. I have car loan and been making payments. I want documentation via emailed, mailed/ or any service but they do not provide. I call XX/XX/XXXX and XX/XX/XXXX and recently called XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX. The phone provided is just a robot touch by number service. I tried clicking on the link on their website for customer service and redirects me every time to log in. I have login and tried still does not work. I have not received any documentation since purchasing XX/XX/XXXX.
Company Response: Closed with explanation
2019-08-09
Cleveland, OH
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Closed with explanation
2019-08-08
Gary, IN
Problem with a lender or other company charging your account
Checking or savings account: Other banking product or service
Transaction was not authorized
Company Response: Closed with explanation
2019-08-08
Garden City, MI
Closing an account
Checking or savings account: Other banking product or service
Can't close your account
Company Response: Closed with monetary relief
2019-08-08
Borculo, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with monetary relief
2019-08-07
Mccullers, NC
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2019-08-07
Pinellas Park, FL
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I went to deposit cash into my brothers Checking account at 5/3rd Bank. When I walked up to the teller, I handed her the deposit slip and the cash. She asked if I was on my brothers account. I said, No. She then proceeded to ask me for ID so she could make a copy for their system, and she asked me for my SSN, My Occupation & my Cell Phone Number. I told her I was not comfortable giving her all of that information as I DO NOT BANK with 5/3rd and I didnt feel comfortable giving them my information to hold in their system. I asked her why the bank required this information? She could not answer the reason why. I asked her, what if there is a data breech? I dont even belong to your bank and now you have my nppi in your system. She laughed it off and said, yeah like XXXX XXXX that just happened to? I didnt find that a joking matter. She told me that she could not accept the deposit unless I gave her that information this was a rule from corporate and shes just doing her job. I ultimately had to give her the information in order to make the deposit. I made the deposit and I left. I called the corporate office and asked to speak to someone who could explain to me why they require my personal, non-public information in order to make a deposit? The women at the corporate office could not answer my question and refused to connect me with anyone who might know. She said that must be a branch rule. I said how could collecting that kind of information be a branch rule? They are inputting into your corporate system? I asked her multiple times to please transfer to someone who knows the banks policies. She refused. This was the 5/3rd Corporate Number I dialed ( XXXX ) XXXX and pressed 0 for the operator.
Company Response: Closed with non-monetary relief
2019-08-07
Knoxville, TN
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: fraud charge happened 6 weeks ago. still shows pending. now the utilization is showing up on my credit report
Company Response: Closed with non-monetary relief
2019-08-07
Okemos, MI
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with explanation
2019-08-07
Mill Creek, IN
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: There were 2 occurrences I was already a member of fifth third bank for a while having a checking/savings account so I got a credit card with them XXXX of XXXX. In XX/XX/XXXX I accidentally missed a payment it was reported late on my credit. Meanwhile for no apparent reason I was kicked out of the bank they closed my checking/savings account but allowed me to keep my credit card. I went to XXXX and opened 1. In feburary XXXX I called to make a payment to fifth third for the credit card I still had with them with my checking account that I had opened with XXXX but gave them my saving accont number by mistake the payment was returned but I was never contacted by 5th third alerting me about the situation. I only used my card for emergencies anyway. 1 day I went to use it and it didnt work I contacted 5th third they informed me that my credit card account had been closed due to non payment for 30 days I still payed it off but they said they can't reopen my account or remove the late payment.
Company Response: Closed with explanation
2019-08-07
Tualatin, OR
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with non-monetary relief
2019-08-06
Chicago, IL
Closing an account
Checking or savings account: Checking account
Fees charged for closing account
Complaint: Received a voicemail and message from my mom regarding a civil suit for a breach in contract with Fifth Third Bank from a checking account for $ XXXX XXXX that was XXXX in XX/XX/XXXX. Informed that notice would be served to my employer on XX/XX/XXXX of the balance was paid along with litigation filing fees.
Company Response: Closed with explanation
2019-08-06
Flowerfield, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with non-monetary relief
2019-08-06
Patterson, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: The short sale documents were sent on XX/XX/2019 and right away the POC XXXX XXXX said that she can not accept the settlement statement with {$83.00}, XXXX. So we advised her that we are going to dispute value, however, she referred us to the Appraisal company, so we contacted the Appraisal company but then they referred us to HUD and HUD referred us back to the Fifth Third Bank. So we got back to Fifth Third Bank and they then assisted us regarding the Value Dispute. 5 days were wasted because of the misinformation. Only then on XX/XX/2019 that we received a decision from the appraiser that he is not changing his value.
And now, the short sale documents are still being reviewed and can not give an ETA.
We are about to lose the buyer.
Company Response: Closed with explanation
2019-08-05
Oldenburg, IN
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-08-05
Rialto, CA
Problem with a credit reporting company's investigation into an existing problem
Checking or savings account: Checking account
Problem with personal statement of dispute
Company Response: Closed with explanation
2019-08-05
Harsens Is, MI
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: The company that I've been dealing with is Fifth Third Bank there was a bill taken out for them out of {$180.00} that was put in for a dispute the bank denied dispute and I had to redo this dispute after 34 days several overdraft fees and 700 hours out of my own pocket the issue was fixed now when I'm facing with this company is my account is way overdrawn I'm trying to catch up from their error when this happened and now they're refusing to take a payment plan for me to pay back the money to my checking account and will not dispute an item in my account
Company Response: Closed with explanation
2019-08-05
Antonino, KS
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with non-monetary relief