Diversified Consultants, Inc
Consumer Complaints
There are over 4793 complaints on file for Diversified Consultants, Inc. Dated between 2019-12-05 and 2013-07-11.
Complaints Page 58
2018-06-29
PA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: I bought an XXXX and data service on XX/XX/2017 from XXXX XXXX XXXX store located in XXXX XXXX ( XXXX XXXX XXXX XXXX - XXXX XXXXXXXX, XXXX XXXX, XXXX XXXX ) On XX/XX/2017, I took the XXXX back to an XXXX XXXX XXXX store near my house for return ( XXXX XXXX XXXX, XXXX, XXXX XXXX ). They said, since I bought the XXXX in XXXX XXXX, I will have to take it to the same store for return. I explained today is the last day for return for which the attendant said she'll make a note on my account saying I visited an XXXX XXXX XXXX store within 14 days for return eligibility.
Next day, I took the XXXX back to the XXXX XXXX XXXX store at XXXX XXXX for return. I explained them the situation and said I am willing buy this XXXX for full price if the return is not allowed. They said its ok to return and took my XXXX after charging a restocking fee of {$45.00} ( I still have this receipt where there is a line item for cancellation of installment plan ).
I started getting calls from a collection agency saying I owe XXXX XXXX XXXX {$740.00}. I told them I don't have the XXXX anymore and how can they ask me to pay for an XXXX they already took from me.
I went back to the XXXX XXXX XXXX store located in XXXX XXXX ( XXXX XXXX XXXX XXXX - XXXX XXXXXXXX, XXXX XXXX, XXXX XXXX ) and asked them why they are asking money for XXXX that I already returned. The person in the store called XXXX XXXX XXXX customer care while I was there, spoke for an hour and said its fixed and I don't owe money to XXXX XXXX XXXX.
After 3-4 months I again started getting calls from another collection agency for the same amout ( DIVERSIFIED CONSULTNTS XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX ). I explained to them the entire story. However now I have a collection record in my credit report.
I have attached both the receipts from XXXX XXXX XXXX ( 1 for the initial sale and 1 for the return )
Company Response: Closed with non-monetary relief
2018-06-29
San Francisco, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: In XX/XX/XXXX ( XX/XX/XXXX to be exact ), my partner and I decided to merge our cell phone plans into a family plan. She was a XXXX customer and I was an XXXX XXXX XXXX customer. We decided to go with XXXX for our new family plan meaning that I would be cancelling my XXXX XXXX XXXX account. I called XXXX XXXX XXXX customer service notifying my intention to do so, and the agent that I spoke with notified me that my account was fully paid up, and since I was only a few days into my billing cycle I would owe a prorated amount ( amounting to $ XXXX- {$15.00} ). My account was cancelled and I was now on a XXXX family cell phone plan. Fast forward to XX/XX/XXXX, when I received a {$100.00} charge on my credit card from XXXX XXXX XXXX. I called them to ask what the charge was for, and because my account was cancelled they were unable to look me up in their " system '', and I was transferred from one to department to another. I spent four hours on the phone ( mostly on hold ) and was transferred to five different departments. Not one of them was able to tell me what the charge was for. So I contacted my credit card company and disputed the charge. XXXX XXXX XXXX 's answer to the dispute that it was for an unpaid part of my cell phone bill without providing details as to when and what. I told them that I had automatic billing set up on my account, so it was always paid in full, and there should not have been any unpaid charges and that this was not what their customer service agent had communicated to me back in XX/XX/XXXX when I cancelled it. They still were unable to tell me what the bill was for beyond " unpaid balance ''. They were unable to provide a complete history of monthly invoices with corresponding payments so that I could see where this mysterious balance had come from ( and since I had cancelled my account I was no longer able to access my online account to do so ). Since they were unable to plausibly show me what I owed them this {$100.00} balance for, I refused to settle with them and my credit card provider ( XXXX ) blocked them from making any future charges. Following this XXXX XXXX XXXX sent this to a debt collector, which is why I am filing this complaint.
Company Response: Closed with non-monetary relief
2018-06-29
Oxford, GA
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: My phone has been ringing off the hook the entire month of XX/XX/XXXX. I receive phone calls every day, multiple times a day from a company called " Diversified Consultants '' a debt collector, for a debt that I do not owe.
I have repeatedly blocked the numbers calling me, and the very next day after blocking the numbers calling me, I will receive calls from a new number, but from the same company seeking a debt that I do not owe!!! Every single time they call me phone, they never ever leave a voice mail, but they continually call me day after day after day with new phone numbers.
As of XX/XX/XXXX at XXXX XXXX E.S.T., I have been called a total of 21 times, by 13 different phone numbers, all of which belong to Diversified Consultants. 21 times in 29 days ... That is beyond excessive and absurd, and to make matters worse, I DONT OWE THEM ANY MONEY, NOR IS THIS A DEBT THAT BELONGS TO ME! This is a SCAM!
I am contacting my attorney and filing a lawsuit for harassment, and as soon as this is published, and they are notified via XXXX XXXX XXXX XXXX, they will be also receiving a certified letter in the mail, notifying them that they are being served. I will have my peace of mind! These scammers need to be taught a lesson.
These are the phone numbers that they use to call, and how many times they've called using these numbers so far for the month of XX/XX/XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They have called me on the following dates : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX There is still one more day XX/XX/XXXX, and I can bet they will call me at least two more time before the month is over.
This company must be stopped and will pay dearly in court due to their gross harassment.
Company Response: Closed with non-monetary relief
2018-06-28
Heath, TX
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2018-06-28
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Company Response: Closed with non-monetary relief
2018-06-28
Louisville, KY
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Complaint: In XXXX of XX/XX/XXXX cable was disconnected for non payment by XXXX XXXX,. In XX/XX/2018 i recieved final bill for service and all equipment was turned in prior. Late XXXX i was still being billed for service i did not have called company they were supposed to have fixed bill late XXXX received updated final bill. XX/XX/XXXX I called to have my service reconnected and was told I had to pay off the old bill of {$230.00} in which i did to receive new service. paid the amount in full started new service. in late XXXX I received a collection notice saying I owed a past due bill of XXXX called collection company and XXXX to resolve matter, XXXX claimed they had to research the matter in XXXX received a collection from diversified counsultants called and explained to diversified consultants that XXXX had yet to verify my collection and my situation i again called XXXX to verify the debt and correct the situation again told they would research and get back to me. called XXXX again in late XXXX they stated the would get back to me after research in late XXXX added collection to my credit report by diversified consultants. Neither company will verify the debt or where the balance came from
Company Response: Closed with non-monetary relief
2018-06-28
Fort Pierce, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with non-monetary relief
2018-06-28
Knoxville, TN
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2018-06-28
Seattle, WA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Complaint: In XXXX I was considering switching my cell phone service from XXXX XXXX XXXX to XXXX XXXX, I spoke to a sales person at a store, and got through most of the steps to switch, but when I saw the costs broken down, it was going to be more expensive than staying with XXXX XXXX XXXX. So I told him that I was going to stay at XXXX XXXX XXXX and to cancel the order, I had not signed anything yet, and he said fine, and I left. A few weeks later I received a bill from them, I called and told them what happened and they promised that it was taken care of. About a month later I received another bill from them, threatening me to put me in collections. Once again, I called, they said that it was taken care of. Today I received a collections notice. I called, I was on the phone with 4 different people, they will not take care of it, this time they want me to go to a store to give them more of my personal information, I am not doing it. I made it very clear to them that this is fraud, they have fraudulently opened.
Company Response: Closed with non-monetary relief
2018-06-28
Carver, MA
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: XX/XX/2018 DIVERSIFIED CONSULTANTS INC.
XXXX XXXX XXXX XXXX, XXXX XXXX Tel : ( XXXX ) XXXX Re : COLLECTION / XXXX/XXXX # XXXX Dear Collection Agency : This is to inform you that I'm disputing the validity of this alledged debt. I am hereby requesting that you confirm the fact that I owe this debt as required by any applicable state and federal laws. Please contact the creditor to obtain verification, and I demand that this account be deleted from all 3 major credit bureaus if detail verfication can not be obtained.
In addition, under the provisions of state and federal Fair Debt Collection Practices Act ( FDCPA ), Fair Credit Reporting Act ( FCRA ), and related consumer statutes, I am hereby instructing you to cease collection of the debt while efforts are made to obtain verification. Until you resolve this error with the creditor, you should neither contact me nor anyone else except the creditor about this collection.
I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter.
2. What is your authorization of law for your collection of information?
3. What is your authorization of law for your collection of this alleged debt?
4. Please evidence your authorization to do business or operate in this state.
5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature.
6. Please provide a complete account history, including any charges added for collection activity.
Furthermore, any reporting of this matter to credit reporting agencies is premature. Until you have investigated my dispute, you should not relay negative information to a credit reporting agency. If negative information has already been reported, you must notify the agency to remove said report until the investigative process is over so that my credit report remains accurate, or at the very least, my credit report should be updated to reflect my dispute.
Your next contact with me should be to either notice that the creditor has failed to provide verification of the debt and that the matter has been closed or that you believe that this debt is valid and are providing proof of my responsibility. If the former, please confirm that I am not being held responsible for the debt in writing and also that if the account has already been noted on my credit report, that you will contact the bureau ( s ) in question to have the account removed. If the latter, I expect that you will provide me with an explanation as to why you have decided not to remove this account from collections and a copy of all documents relevant to the debt such as the application, bills, records of communications and payments, and any other data that indicates my responsibility.
I am instructing you not to contact any third parties such as my employer, neighbors, friends or family members. In addition, you may not contact me by phone at work or at my home about this collection activity. All future correspondence should be sent to me in writing.
Please acknowledge that you have received this notice by XX/XX/2018.
Sincerely, XXXX XXXX
Company Response: Closed with non-monetary relief
2018-06-27
Canyon Cntry, CA
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Company Response: Closed with non-monetary relief
2018-06-27
Glenn Heights, TX
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2018-06-27
Plymouth, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: I am making a formal complaint because I am being sent to a collection agency named Diversified Consultants, INC. by XXXX XXXX XXXX. The debt their claiming I owe of {$260.00} has been proven to be paid multiple times both verbally & by fax from my bank. I have spent over XXXX hours on the phone with XXXX XXXX XXXX disputing this. I have given them every form of proof that the debt was paid on XX/XX/XXXX, XXXXThe first collection letter I received in regards to this was dated XX/XX/XXXX, almost 7 months after the payment was made. Everytime I prove the debt has been paid, they come up with yet another excuse as to why I supposedly owe the debt. I have been told the payment didn't go through, the payment wasn't received, the payment was reversed ect. They then told me this past Friday, while my bank was on a conference call with them, to dispute the payment through my bank. Which then would cause XXXX XXXX XXXX to return my money & then I'd have to turn right around & pay Diversified Consultants, INC. to make the debt clear. That was what XXXX XXXX XXXX advised me to do while my bank was on the phone & they assured us this would clear all debt & both my old account & my current account would be back to normal. I then received a call from XXXX XXXX XXXX this morning stating that my payment made on XX/XX/XXXX of {$260.00} was supposedly transferred to my current account on XX/XX/XXXX. Mind you, I was not told this was being done, nor did I give them permission to do so. All I did was call asking why my bill was so high & they stated it was because I had missed a payment. When I proved to them I hadn't missed a payment they stated that the payment made back on XX/XX/XXXX was posted to the wrong account so they were going to rectify it. They then said if I continue with the dispute through my bank that they will place my current account in default & I will have to pay that amount back, to both accounts, basically paying twice. I have been called ridiculous, incapable of understanding anything, ignorant & told to shut up & just pay the amount I supposedly owe. Ive been transferred multiple times per call, I've been hung up on, I've been told I was being transferred to a supervisor/manager & then either hung up on on or told they were busy on other calls & they would call me back but never once was I called back. I've been the one to make every attempt to rectify this but they wont budge. I've spoken to Diversified Consultants, INC. and they advised me to email them the proof from my bank that the debt had been paid, which I did immediately. The gentleman on the phone from diversified said that they will clear the debt through their company but that XXXX XXXX XXXX owns their company & multiple other debt collection companies & most likely XXXX XXXX XXXX will just have another one of their debt companies come after me for the amount they claim I owe. I just want this debt cleared, I want XXXX XXXX XXXX XXXX XXXX & all other companies they own to know they can't take advantage of people & continuously get away with it. My XXXX is through the roof, I'm XXXX XXXX from the stress of all of this & I want retribution. I'm begging for your help with this, please help me show XXXX XXXX XXXX XXXX all their subsidiary companies that we matter & they cant take advantage of us anymore!
Company Response: Closed with non-monetary relief
2018-06-27
Decatur, IL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with non-monetary relief
2018-06-26
Grangeville, LA
Threatened to contact someone or share information improperly
Debt collection: Other debt
Talked to a third-party about your debt
Complaint: Diversified constulants contacted my aunt with information about my debt without my permission.
Company Response: Closed with non-monetary relief
2018-06-26
Newnan, GA
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: The debt was reported to my Credit report with a start date three years after I paid the debt. I tried to get the account removed from my credit report. The collection company states that the dates are correct and this is a valet dept.I did not receive a written notice with an opportunity to depute the dept.
Company Response: Closed with non-monetary relief
2018-06-26
Lake City, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with non-monetary relief
2018-06-26
Foothill Ranch, CA
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: These Diversified Consultants Company is a debt collection vendor that has been using a bunch of random phone numbers with my area code but they are located in Florida and try to bait you to answer their calls. I have spoken to them to send me mail regarding this debt collection but they have neglected to send it to my address. The harrassment has started back in XX/XX/2017, for a collection amount on a phone bill for more than {$2200.00}. Which is ridiculous! They call multiple times throughout the day and I cant stand them anymore!
Company Response: Closed with non-monetary relief
2018-06-26
Lexington, KY
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2018-06-26
Cooper, NY
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with non-monetary relief
2018-06-26
Bedford, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: On XX/XX/XXXX, we sold our house. At that time, we had XXXX XXXX XXXX/XXXX service. I called to let them know we needed to cancel because we sold our house and was moving to a temporarily residence with family/friends for about 2-3 months. XXXX advised to send all the equipment back, which I did in XX/XX/XXXX via XXXX drop off. They would suspend our account until we moved to our permanent residence. On XX/XX/XXXX, we moved to our permanent. However, we moved into lofts/apartments and our only choices for cable are XXXX XXXX XXXX XXXX or XXXX because the residence does not allow XXXX installation. I decided to go with XXXX XXXX XXXX XXXX and when I called them in XX/XX/XXXX to set up service, I let them know that my XXXX account was suspended, but I needed to cancel since we are installing XXXX XXXX XXXX XXXX. Everything was going fine and then, I started receiving bills from XXXX account number XXXX in XX/XX/XXXX. I explained my situation that we no longer lived at our previous address and said we know have XXXX at our new residence and we no longer lived at our previous address, but my explanation went unheard. I continued to receive bills from XXXX in XX/XX/XXXX, XX/XX/XXXX and finally in XX/XX/XXXX I spoke to XXXX XXXX XXXX XXXX and explained my situation for which seemed 100th time and that agent apologized for my frustration. Agent said, I shouldn't have to go through all this and would make it right. I have heard that before, so I was not too optimistic. But, on XX/XX/XXXX, I received a series of emails from XXXX to confirm my account has been updated with a credits of {$11.00}, {$210.00}, {$22.00}, and {$4.00}. In addition, I received an email from XXXX informing me that regrettably my XXXX XXXX was disconnected. How could it be disconnected when I had sent the equipment back in XX/XX/XXXX and didn't have the service since then? And then, I received a statement from XXXX dated XX/XX/XXXX, I received a bill from XXXX for {$57.00} to please pay. No explanation of why I was being billed only to please pay upon receipt. I received the billing statement on XX/XX/XXXX, and I immediately called XXXX at XXXX XXXX CST and spoke with an agent and said it showed a XXXX balance. So then, on Monday XX/XX/XXXX, I received a collections call from Diversified Consulted Inc. that I owed {$59.00} to XXXX. XXXX has reared its ugly head, I stopped the agent and told them to DO NOT CALL because it has been a nightmare to say the least and went on to say the account was cancelled and now have XXXX XXXX XXXX XXXX and to not call be about this ever again. I called XXXX XXXX XXXX XXXX and here I go again, I explained what happened and was beyond fuming for this going on for a year. Come to find out XXXX is charging for cancelling fee. REALLY? I am still with XXXX XXXX XXXX, why am I getting charged this fee. Please help me and make this right because this people are causing me anxiety and stress for something I shouldn't be paying.
Company Response: Closed with non-monetary relief
2018-06-26
Galena, OH
Attempts to collect debt not owed
Debt collection: I do not know
Debt was paid
Complaint: I keep getting phone calls from several phone numbers leading back to Diversified Consultants , Inc . They have left one phone message threatening me that they were going to call the police on me and have me arrested if I don't show up in court. The other times they just call and don't leave a message. I block the calls but then they call back only with different last four digits. The only credit cards I have are the ones I currently use and make monthly payments on them and have had no problems with the companies.
Company Response: Closed with non-monetary relief
2018-06-26
Keller, TX
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Company Response: Closed with non-monetary relief
2018-06-25
FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I set up internet service with XXXX XXXX XXXX and they shipped me some wires in the mail to connect to a modem in order for me to have internet. When I talked with the sales consultant on the phone they did not inform me that I would have to purchase my own modem. The same day that the package from XXXX XXXX XXXX arrived I opened it and realized that I could not connect the internet and use it because I did not have a modem. I promptly called XXXX XXXX XXXX to tell them not to connect my service because I didn't have a modem and didn't want to buy one. They said ok, my service setup was cancelled and I would not receive a bill. Now I received 2 bills for XXXX . I have called XXXX XXXX XXXX numerous times and each time I speak with someone they tell me that the account will be adjusted to reflect the cancellation of service setup and I wont owe that money. Well this hasn't happened, despite me calling 3 different times and speaking to 3 different people! I have been referred to a collection agency called Diversified Consultants, Inc. My Account number there is XXXX. # XXXX. I am very frustrated as this agency will not work with me. I don't know what to do, or how to actually speak with a person at XXXX XXXX XXXX who will resolve this for me. Please help and tell me what to do to resolve this or act on my behalf. Thank you for your time in reviewing my complaint.
Company Response: Closed with non-monetary relief
2018-06-25
Cordova, TN
Communication tactics
Debt collection: Other debt
You told them to stop contacting you, but they keep trying
Complaint: XXXX- called again on the debt i told them Ill pay when i have the funds and have to do the research on the other agency before paying. The rep still kept continuing to demand the Payment even when i told him dont call me again. This is the third time calling. The calls are recorded so you can pull the phone records.
Company Response: Closed with non-monetary relief