DISCOVER BANK

2017-02-28

Rancho California, CA

Balance transfer

Credit card:

Complaint: Discover card is informing customers that when they do a balance transfer in addition to normal purchases "... minimum payments are applied to balances with lower annual percentage rates first. Any amount paid above the minimum payment will generally be applied to balances with higher APRs. '' However, they are also not accurately relaying " If you usually pay for purchases in full each month to avoid interest, transferring a balance will change that.You will be charged interest on purchases unless you choose to pay your entire balance in full, including any transferred balances, by the first payment due date. '' So, what is happening is a customer will pay their minimum payment plus their entire purchases balance, but Discover will still charge them interest on that purchase balance, one that has just been reduced to {$0.00}. I do n't believe it is fair to charge people interest on a balance they have reduced to {$0.00} for that statement. An example {$10000.00} balance transfer with 0 % promo APR. Normal purchase APR of XXXX % ( for simplicity ). If a person makes {$1000.00} in purchases and has a minimum payment of {$200.00} for that month, and then they pay {$1200.00}, they will have a {$9800.00} balance remaining on the balance transfer, {$0.00} on their purchases balance, but Discover will still charge them {$100.00} ( 10 % ) for the {$1000.00} in purchases. It ca n't be right for people to be charged interest on a balance that is being reduced to {$0.00} on time and never carried over into another billing cycle. My situation was taken care of ( {$20.00} refunded. I caught it quickly ), but people need to be better warned when taking on a balance transfer. What if someone made a massive purchase with a high APR expecting to pay it off that same month when they had a balance transfer balance? They 'd get hit with instantly accruing interest not even accruing over at the billing cycle.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Stonington, ME

Incorrect information on credit report

Credit reporting:

Information is not mine
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-28

Winton, CA

APR or interest rate

Credit card:

Complaint: The interest rate got too high, i paid more than minimum due and got stiffed.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Washington, DC

Dealing with my lender or servicer

Student loan: Non-federal student loan

Received bad information about my loan
Complaint: I have a {$2000.00} student loan currently in repayment from Discover Student Loans. The loan application lists XXXX/XXXX/XXXX - XXXX/XXXX/XXXX as the period of enrollment but otherwise includes XXXX personal information detailing that this was a loan taken out on my behalf. The loan application also has co-signer denied but I am sure that I did not apply for nor receive disbursement of the loan. The loan application also features no information about an interest rate or origination fee. There is also a discrepancy between the principal balance on the loan application and the statements that are available online. The loan amount says {$2000.00} but the principal amount on the most recent statement says {$3000.00}. To date, I have made {$1000.00} in payments on the loan. However, I have never received a promissory note or any other communication from Discover Student Loans regarding this loan, except for multiple phone calls harassing me to make payments in a time where I was financially unable to do so. According to Discover, information that they 've received from the XXXX XXXX XXXX says that I graduated on XXXX/XXXX/XXXX but they would not confirm the institution from which it says I graduated. This is also inaccurate, as I did not receive my XXXX degree until XXXX/XXXX/XXXX. Furthermore, the customer service agent told me my loan entered into repayment on XXXX/XXXX/XXXX even though I received no communication about a change in status of the loan. I am currently experiencing the same issue, as my loan has entered into repayment only 2 months after my completion of my XXXX degree. Additionally, when speaking to customer service I was provided misinformation by two separate agents regarding my payment due date and my payment amount. I was also told that my payments were past due when they are not. Discover Student Loans has been a terrible servicer of a loan that I am unsure that was ever applied for or received and the customer service that I have received thus far regarding this issue has been abysmal.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Harvest, AL

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Cherry Brook, MA

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Windsor Castle, PA

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Brooklyn, NY

Balance transfer

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-28

Houston, TX

APR or interest rate

Credit card:

Complaint: Dear CFPB I 'm extremely disappointed on how Discover conveys information to customers like myself. Neither the monthly statement nor Discover credit card website indicates ANYWHERE the expiring date of the promotional APR rate. I have contacted Discover live chat service last Saturday asking when the promotional rate would expire and where I could find this information. The answers were that promotional rate was already expired on XXXX XXXX and that this information would have been available ONLY in the initial welcome documents. This is unfair and unacceptable in my point of view. All other major credit card companies do explicitly indicate both in the monthly statements and in the website the expiring date informing as such properly the customers to avoid occurring interest charges. Actually the statement ending on XXXX XXXX was still indicating 0 % APR on the balance and there was NO WARNINGS whatsoever that it was the last period at 0 %. I 'm afraid to say that the lack of info seems done by Discover on purpose to have as much as possible customers carrying forward their balance outside the promotional period therefore ( consent me the strong statement ) with a deliberate dishonest attitude by Discover. I asked Discover management to reconsider the interest charged and bring them to XXXX since as a matter of fact no information was provided in the website and in the monthly statements with regard the expiring date of the promotional rate but at the moment there was no concrete action from Discover side except to thank me about the feedback and confirming they are striving to provide an excellent service to their customers. I confirmed to them my disappoint about their suspicious lack of information. Regards
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-27

Allen, TX

Improper use of my credit report

Credit reporting:

Report improperly shared by CRC
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-27

Zebulon, NC

Incorrect information on credit report

Credit reporting:

Information is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-27

Jupiter, FL

Billing disputes

Credit card:

Complaint: Discovery card, reported on their system history of late payment to XXXX. When I called and questions due to always paying on time, and sometime making several payments in the same month. They stated that based on their system, every payment gets added to the same month not to forward amounts. Which we understand, but do not understand why they they will say we are late .... They say this is something in their system, but not in the credit bearues. My concern is, through their systems, is creating false information of our credit or payment history with them. Because we are paying on time and have done so. So I do not find it fair or correct, if I have never paid late ... Why it should reflect in their system as such ... which this action caused my credit to decrease during a home purchase ... Which disqualified me from being able to purchase the property ... ..
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-27

Chestnut Rdg, NY

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-26

Clifton, WI

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-26

Rncho Domingz, CA

Advertising and marketing

Credit card:

Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2017-02-26

Bedford Park, IL

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-26

MI

APR or interest rate

Credit card:

Complaint: I have been a Discover Cardholder since XXXX. I have used this card for both purchases and cash advances. There are 4 types of balances listed on my bill - Purchases after XX/XX/XXXX with a rate of XXXX, purchases made between XX/XX/XXXX and XX/XX/XXXX at a rate of XXXX, purchases prior to XX/XX/XXXX at XXXX, and cash advances at XXXX. I have been making minimum payments on thecard for several years, and I recently took a closer look at the payment breakdown because it seemed that the balance was just not dropping. What I found was a bit disturbing. I only have my XXXX most recent statements, but I am trying to get online access to more. On my XXXX statement, I had a total interest charge of {$180.00}, which was paid from the payment I made of {$210.00} and dropped my outstanding balance by {$27.00}. All of that seemed correct. The problem arose when I reviewed the interest charge calculation portion of the bill and realized that the interest was not being paid by my minimum payment as I had thought. The interest was being added to the outstanding balance of my higher rate balance types, causing that balance to go up, which will result in a higher balance subject to the higher interest rate with no additional purchases or advances done by me. Below is the information : Statement closing XX/XX/XXXX : Purchase after XX/XX/XXXX - APR XXXX - balance {$230.00} - interest charged {$5.00} Purchase XX/XX/XXXX - XX/XX/XXXX - APR XXXX - balance {$1700.00} - interest charged {$32.00} Purchase prior to XX/XX/XXXX - APR XXXX - balance {$4200.00} - interest charged {$59.00} Cash Advance - APR XXXX - balance {$4100.00} - interest charged {$85.00} Statement closing XX/XX/XXXX : Purchase after XX/XX/XXXX - APR XXXX - balance {$230.00} - interest charged {$5.00} Purchase XX/XX/XXXX - XX/XX/XXXX - APR XXXX - balance {$1700.00} - interest charged {$31.00} Purchase prior to XX/XX/XXXX - APR XXXX - balance {$4300.00} - interest charged {$62.00} Cash Advance - APR XXXX - balance {$4000.00} - interest charged {$83.00} Instead of applying my minimum payment to interest charged, it was applied to pay the lowest rate balance and my balance subject to the XXXX and XXXX interest increased by {$120.00}. This does not seem like a legitimate practice for applying payments. My balances are increasing, but I have made no additional purchases or advances and have received no penalties.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-26

Cypress, TX

Getting a loan

Student loan: Non-federal student loan

Can't qualify for a loan
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-25

Carver, MA

Bankruptcy

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-25

Harsens Is, MI

Dealing with my lender or servicer

Student loan: Non-federal student loan

Trouble with how payments are handled
Complaint: Current co-signer bankruptcy situation : Got word the bankruptcy 'freeze ' period was over, XXXX private student loans were affected and each has a different outcome. All were pretty much unreachable for payment during the bankruptcy period, but there were some very small payments going to them ( no idea where from ) so they would n't default ( I think?? ). Now though, the timing is horrible. I 'm in the middle of getting a mortgage. My credit score just dropped XXXX points but here 's what happened : To be clear, I did n't know my cosigners filed, I found out by not being able to see or pay any activity on my accounts. I was never informed changes to my account were going to be made. My cosigners, now, say they never intended for me to be involved. They did n't think I would be affected. 1. XXXX bought the loan from XXXX XXXX but for some reason the entire loan was under my relative 's name and his spouse as the cosigner ; me, just the student. HAVE NEVER BEEN CONTACTED BY THEM EVER, only knew it existed because it showed up on my credit report couple months ago. I ca n't myself make payments on the website account because it 's not under my name and wo n't let me add a bank that 's not under the main borrower 's name. 2. XXXX bought the XXXX loan : same thing, no contact and could n't access any information online, phone calls were very time consuming ( made a few payments in the beginning over the phone when it was XXXX ) ... interest accrued, I now owe {$7000.00} more than the original loan amount. At least they let me know the bankruptcy was over and sent me a minimum amount owed with a date bill statement. I could also see all activity after XXXX on the website account. 3. Discover bought my XXXX loan as a 'charge-off ' ... I am unable to get any information online, registered an account but NO INFORMATION concerning my loan is in it. If I call, I have to go through XXXX different people to get to the right XXXX. I can only make payments on the phone or through my bill pay, so no confirmation, activity, amounts etc. I only got this information because I finally went to consolidate my private loans and got denied because of delinquency even though I 've worked really hard the past three years to have good credit. So I checked my credit score once again only to find Discover put me down as 'failure to pay ' for the last two months, thus XXXX point drop. NO EMAIL, LETTER OR PHONE CALL to inform me of this. I talked to someone and they basically told me the loan is now owed in full. I sent a {$150.00} payment through my personal bank 's bill pay but that takes likes 5 days. I 'm not even sure of a minimum amount and if, once payment is received, if it will stop affecting my credit score. She basically said too bad so sad and it was illegal for them to contact me. Okay, DURING THE BANKRUPTCY PERIOD IT WAS ILLEGAL BUT ONCE IT WAS OVER, I SHOULD HAVE BEEN CONTACTED. They did contact me every year with a tax information letter, because of the very small payments going towards the loan every month. The unapologetic person on the phone gave me a silver lining of 'no interest accrued on the loan ' though. Okay cool, but now my credit scored is XXXX and I may not get approved for my first home.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-25

Ridley Park, PA

Other

Credit card:

Complaint: Charge-offs stay on your credit report for up to 6-7 years from the date the account was charged off. However, I was told that it will be removed before then. It has been already over 6 years.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-25

Lockport, IL

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-25

Warwick, MD

Customer service / Customer relations

Credit card:

Complaint: I previously complained about Discover 's website : XXXX. I try to access the site and I am unable too. The site will not allow me to reset my password saying the model of my first car is wrong. I know what the model of my first car was and the information their site is pulling from is wrong. There should be another way of resetting my password. Anyway, they finished the last complaint by telling me to contact XXXX, which is who provided that questions information. They have come back and told me they are unable to assist as they have no affiliation to XXXX. Now, it is back to Discover. I want remediation. This has been a complete and total service failure. I need to reset my password. I expect them to be able to help me ; nothing otherwise. If they do not, litigation will be next!
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-25

Grand Island, NY

Credit card protection / Debt protection

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

CO

Can't repay my loan

Student loan: Non-federal student loan

Can't decrease my monthly payments
Complaint: I have had repeated problems with Discover Student Loans. I did not choose this company - they purchased some existing student loans I had with XXXX, so I was never given the option to use the free market to find a company that provided better service. My problems with Discover began almost immediately. The monthly payment amount they wanted was very high, and I was working for a non-profit, making too little to afford the payments. I called repeatedly to ask for a modified payment plan, but was told that they did not have one yet. So I made their payments and began to put necessities like groceries on credit cards. My interest rates on my Discover loans are through the roof and keep going up : currently 7.75 % and 10 %. They 've gone up six times in the past year, including twice in a single month last XXXX. Because they keep increasing my interest rates, my payments go up, too, because the loan term does n't change. I asked if I could renegotiate the loan term to make my payments more affordable, and was refused. Last year, I experienced further financial hardship when I moved cross-country and changed jobs. While my increased hardship was temporary, as I had taken a higher-paying job with a for-profit company, Discover refused to grant me a deferment of a single month. My income was too high. I was instead granted a six-month reduction in my payment amount, from {$490.00} to {$380.00}. I still was unable to pay that month, but I diligently made every payment following, adding {$16.00} to each payment in order to make up for the missed payment over time. In spite of this, I began receiving calls three times day, every day, hounding me for the overdue amount. I requested that they stop or at least decrease these phone calls, and they refused, saying they were within the law. I had to block the number. I have not missed a payment since I had that difficulty last year. At some point, my six-month payment reduction ended. I received no notice that it was ending, and did not even realize it had ended until I spoke with customer service today about my overdue balance increasing instead of decreasing. For months I have been making payments that I thought were a little extra, but were instead more than {$100.00} too little. Even when I had near-perfect credit, the only refinancing I could find was at a rate even higher than what I 'm paying now. My credit was damaged during the period of financial hardship mentioned previously, so now I ca n't find refinancing at all. I want to pay my debts, and I want to work with this company to make my debt payment manageable. But Discover will not work with me to come to a reasonable compromise on the monthly payment amount. I 'm not sure what else I can do.
Company Response: Closed with explanation

Disputed: No Timely Response