DISCOVER BANK
Consumer Complaints
There are over 11723 complaints on file for DISCOVER BANK. Dated between 2019-12-12 and 2011-12-01.
Complaints Page 196
2017-07-14
Chatt, TN
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: So a while back my credit card came up missing and I had fraudulent charges. I called discover and told them, well actually they call me as they suspected fraud and at that time I realized my card was missing. They closed my account and sent me a new card. I received a call from a lady name XXXX or XXXX something like that, she was very pleasant and advised she would be sending me an affidavit to fill out and I advised that I was going to try to make a police report. I did try to file a police report but the police department did n't want to really make a report as they advised me I needed to file the report where the card was lost or stolen which I had no clue where. I did n't hear anything else about it until almost 3 months later, I received another call from a woman who advised she was handling and following up as the original case owner was out. She asked if I had filed a police report and I explained what happened in trying to make the report and advised that I was told a police report was not even required when I first reported the fraud. She advised that I would need the report because it was starting to not look like fraud, and I advised that I had never even received the affidavit and it had been almost 3 months, and that I even had suspect info but couldnt prove it. She looked at account and said I was correct that she saw where it was noted that the previous person would send the affidavit but never did. They ended up closing my case against me before I even had time to get the form because they had delayed it in sending it to me. After mush perseverance and reluctance I was able to get the police department to make me a report. They would even allow me to list the suspect info because I did n't have any proof. They advised me if I couldnt prove it I couldnt list them, even though she had been arrested for burglarizing my house. I submitted it and the affidavit and spoke with a supervisor named XXXX, who advised she would look further into. Well it took months and I was following up repeatedly, I asked XXXX numerous time what I needed to do to prove it was me who made the charges or I did n't know about the fraud or participate in it and she advised me that I had done everything they asked me to do and there was nothing else I could do. She did advised me that she had contacted the police department and they did n't seem interested in pursuing it, I followed up with XXXX for months!! Finally she said she had collected everything, but couldnt make the decision and had to forward to her manager for review which I said ok. I waited weeks and no reply, I called and asked for XXXX numerous times and no reply other than she had submitted it to her supervisor. After what seemed like almost 2 months of her supervisor suppose to be reviewing I got another supervisor to look at it and she said they were on teams and she couldnt do anything as she was n't XXXX manager, but would send XXXX manager a message to contact me. I got a call later that day from a very rude woman named XXXX who basically called me a liar and said they there was n't enough evidence to overturn the original decision and in addition they also closed my account!!! Really, I push the issue that no one was calling me back and she was n't doing her job and my account got closed!! That is wrong, she told me if I had additional evidence I could submit it to her. I submitted court documents showing where the woman was charged with Felony burglary for breaking into my home and that was submitted almost a month ago to her and yet again Ive made several calls about the additional paperwork I sent and no follow up!! Its been 3 weeks since I submitted the paperwork and was told I would get a call back and still have n't. I spoke with my credit union bank manager and he advised me that this should be covered by something called Regulation E or Schedule E and that I should probably contact an attorney. I do n't want to go that route because its a lot of trouble but Discover has treated me wrong!! Im very upset by this. My grandmother has been a card member since 1985 and she is ready to cancel her account over this too, not that it matters but you guys really have done me wrong and I have done everything you have asked me to and gone above and beyond and went through hurdle after hurdle for you guys and you hold me accountable for the fraud charges and close my account!! Is that how you treat customers, I 've been a victim of fraud and my credit card company made me a victim too!!
Company Response: Closed with explanation
2017-07-14
San Diego, CA
Dealing with your lender or servicer
Student loan: Private student loan
Problem with customer service
Company Response: Closed with explanation
2017-07-13
Dolton, IL
Unable to get your credit report or credit score
Credit card or prepaid card: General-purpose credit card or charge card
Other problem getting your report or credit score
Company Response: Closed with explanation
2017-07-13
Aventura, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Fraude accounts
Company Response: Closed with explanation
2017-07-13
Galena, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2017-07-13
Auburn, ME
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Company Response: Closed with explanation
2017-07-12
Gates, NY
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Company Response: Closed with non-monetary relief
2017-07-12
San Francisco, CA
Dealing with your lender or servicer
Student loan: Private student loan
Problem with customer service
Company Response: Closed with non-monetary relief
2017-07-12
Clermont, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: I opened an individual Account with discover Card in XXXX. In XXXX when i married, I went online to Discovers website and requested that they add my wife as an authorized user. My wife did not submit the request ( as it was done online through my account ) and she signed no paperwork authorizing Discover to make her a Joint account holder. With a divorce impending, we are removing each others names from any accounts. I deactivated her card at her request, and thought that it was completed. When i received my statement yesterday, i noticed her name was on the bill. I contacted Discover and their reply is that her name can not come off the account because it is a joint account. Discover has made my wife financially responsible for an account that she never agreed to be responsible for. All I 'm asking Discover to do his remove her from an account that she never agreed to be on. They should not have been able to add her to the account withour her permission.
Company Response: Closed with non-monetary relief
2017-07-12
Wichita, KS
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: I specifically spoke with someone in the Risk Management department who stated that my account would continue to be suspended as long as I had delinquent accounts on my credit bureau.
<P/>
Subsequently, I was induced into paying off all debts, and a copy of my credit bureau is attached reflecting this.
<P/>
I then spoke with a XXXX XXXX on numerous said they were waiting on the credit bureaus to update. I was transferred to Risk Management who said they specifically use XXXX and once XXXX updated the bureaus to reflect my delinquent accounts were paid, my account would be unsuspended.
<P/>
I had spoke with XXXX XXXX on at least five different occasions in which she asked that I send proof via e-mail to her that I had paid the delinquent accounts off, which is also attached.
<P/>
To date, my credit bureau reflects I owe two current accounts. 1 ) Discover who I have been making my regularly scheduled payments to on time and 2 ) XXXX XXXX XXXX which is also in good standing.
<P/>
Every time I call Discover I am not allowed to speak with anyone other than XXXX XXXX. In my last conversation with XXXX on XXXX XXXX, 2017, I was told the account was not going to be unsuspended at this time due to other criteria that Discover reviews.
<P/>
When I asked what that criteria was, or if the account would ever be suspended, or what I needed to do to establish a good credit history to have the account unsuspended. XXXX XXXX responded that specific information was for internal use only and he could not disclose that to me.
<P/>
I find it a complete abuse to induce someone to paying off specific debts with the promise of un-suspending their credit line without following through on that promise. I also find it an abuse of the Truth in Lending Act, the UCC, and Contracts Law as a whole for a creditor to effectively take adverse action and not disclose to the consumer what criteria they must meet in order to stop the adverse action.
<P/>
As XXXX XXXX is the Highest member of escalations an I have been told is Personal assistant to XXXX XXXX CEO of Discover Card I believe any response to this complaint would only be appropriate to come from Discovers legal counsel as I have obviously spoken with several members of the executive management team, all of which have made promises to which they have not followed through on.
Company Response: Closed with explanation
2017-07-12
Bay Head, NJ
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Company Response: Closed with explanation
2017-07-12
Wonder Lake, IL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: This is regarding Discover Payment Protection Plan. <P/>It turned out I was enrolled in the plan for years ( since XXXX ) and paid thousands of dollars in fees. I 've been making automatic minimum required payments for the maxed out card without realizing that approximately {$160.00} each month goes for the service I did not request. I called Discover about it, they cancelled the service and refunded 6 months worth of payments. However this does not come close to the amount I paid over the years. <P/>Attached are two statements - one dated XX/XX/XXXX and the other one XX/XX/XXXX. I was charged almost {$5000.00} just during this period. <P/>I understand I am not the only one who was taken for the ride by Discover. XXXX XXXX XXXX I 've been paying high interest rate for my card balance for many years now, charging another $ XXXXmonth on top of that is just not right. Please help me recover the money. <P/>Thank you
Company Response: Closed with explanation
2017-07-12
Statham, GA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I'm complaining about discover card. I didn't make any of these charges. If there is another government agency that would be better able to assist, I request my complaint be forwarded to them. Thank you. First off they closed my account, it needs to remain open until the problem is fixed. I've enclosed a screenshot that shows that in one instance 3 charges where refunded 5 times then CHARGED AGAIN at least 7 times. I want that fixed. I've enclosed a message from Discover stating all disputes found in my favor, that hasn't happened. I want that fixed. Also that message states I'm due the amount of the charges found in my favor and of course that hasn't happened. I need that fixed. In addition to the regusrmb charges there are all of these, I didn't receive anything from them either. Here is the list: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I didn't make any of these charges. If there is another government agency that would be better able to assist, I request my complaint be forwarded to them. This is inexplicable. Thank you.
Company Response: Closed with explanation
2017-07-12
AL
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: My husband and I are in the process of doing a refinance on our home and have been placed on hold because they found an account that should not have been on our credit report from Discover Card we have not had a Discover card in almost 10 yrs and we were unaware of any problems until now we never received any billing statements I also have been keeping track of our credit report for several years and discover card was never on there until now and we did a refinance on our home back in 2015 and it was n't there then either I feel as if I am being ripped off and I can not believe such a large company feels the need to lie and steel from low income familys
Company Response: Closed with explanation
2017-07-12
Atl, GA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2017-07-12
GA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: I'm complaining about discover card. I didn't make any of these charges. If there is another government agency that would be better able to assist, I request my complaint be forwarded to them. Thank you.
First off they closed my account, it needs to remain open until the problem is fixed. I've enclosed a screenshot that shows that in one instance 3 charges where refunded 5 times then CHARGED AGAIN at least 7 times. I want that fixed. I've enclosed a message from Discover stating all disputes found in my favor, that hasn't happened. I want that fixed. Also that message states I'm due the amount of the charges found in my favor and of course that hasn't happened. I need that fixed.
In addition to the regusrmb charges there are all of these, I didn't receive anything from them either. Here is the list:
XX/XX/17 XXXX XXXX XXXX NV
Gasoline $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Gasoline $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XX/XX/17 XXXX XXXX XXXX XXXX XXXX
Merchandise $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Gasoline $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XX/XX/XXXX XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Gasoline $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
XX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
XXXX XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXXXX XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXXXX XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX OF NV XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXXXX XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXXXX XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXXXX XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 SXXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV XXXX XXXX
Gasoline $XXXX
View DetailsXXXX XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Supermarkets $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX NV
Automotive $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX NV
Merchandise $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Restaurants $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX NV
Merchandise $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX NV
Merchandise $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
XXXX XXXX
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX NV
Merchandise $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX NV
Gasoline $XXXX
View DetailsXX/XX/17 XXXX XXXX XXXX XXXX XXXX NV
Gasoline $XXXX
X/XX/2017 XXXX XXXX XXXX GA $XXXX
X/XX/2017 XXXX XXXX XXXX XXXX XXXX MS $XXXX
X/XX/2017 XXXX XXXX XXXX XXXX XXXX TX $XXXX
XX/XX/17 XXXX XXXX XXXX XXXX XXXX NM $XXXX
XX/XX/17 XXXX XXXX TX $XXXX
XXXX XXXX XXXX XXXX XXXX XXXX AZ $XXXX
XX/XX/17 XXXX XXXX XXXX XXXX NV $XXXX
XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX NM $XXXX
XX/XX/17 XXXX XXXX XXXX AZ $XXXX
X/XX/2017 XXXX XXXX AR $XXXX
X/XX/2017 XXXX XXXX OK $XXXX
I didn't make any of these charges. If there is another government agency that would be better able to assist, I request my complaint be forwarded to them. This is inexplicable. Thank you.
Company Response: Closed with explanation
2017-07-12
Apache Junction, AZ
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2017-07-12
Wichita, KS
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: I specifically spoke with someone in the Risk Management department who stated that my account would continue to be suspended as long as I had delinquent accounts on my credit bureau.
<P/>
Subsequently, I was induced into paying off all debts, and a copy of my credit bureau is attached reflecting this.
<P/>
I then spoke with a XXXX XXXX on numerous said they were waiting on the credit bureaus to update. I was transferred to Risk Management who said they specifically use XXXX and once XXXX updated the bureaus to reflect my delinquent accounts were paid, my account would be unsuspended.
<P/>
I had spoke with XXXX XXXX on at least five different occasions in which she asked that I send proof via e-mail to her that I had paid the delinquent accounts off, which is also attached.
<P/>
To date, my credit bureau reflects I owe two current accounts. 1 ) Discover who I have been making my regularly scheduled payments to on time and 2 ) XXXX XXXX XXXX which is also in good standing.
<P/>
Every time I call Discover I am not allowed to speak with anyone other than XXXX XXXX. In my last conversation with XXXX on XXXX XXXX, 2017, I was told the account was not going to be unsuspended at this time due to other criteria that Discover reviews.
<P/>
When I asked what that criteria was, or if the account would ever be suspended, or what I needed to do to establish a good credit history to have the account unsuspended. XXXX XXXX responded that specific information was for internal use only and he could not disclose that to me.
<P/>
I find it a complete abuse to induce someone to paying off specific debts with the promise of un-suspending their credit line without following through on that promise. I also find it an abuse of the Truth in Lending Act, the UCC, and Contracts Law as a whole for a creditor to effectively take adverse action and not disclose to the consumer what criteria they must meet in order to stop the adverse action.
<P/>
As XXXX XXXX is the Highest member of escalations an I have been told is Personal assistant to XXXX XXXX CEO of Discover Card I believe any response to this complaint would only be appropriate to come from Discovers legal counsel as I have obviously spoken with several members of the executive management team, all of which have made promises to which they have not followed through on.
Company Response: Closed with explanation
2017-07-12
Mayfield, KY
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2017-07-12
Auburn, ME
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Don't agree with the fees charged
Company Response: Closed with explanation
2017-07-12
Hinsdale, IL
False statements or representation
Debt collection: Credit card debt
Impersonated attorney, law enforcement, or government official
Complaint: I got a call today on XX/XX/XXXX at XXXX from phone # XXXX and they stated that they were calling from the XXXX County Circuit Court Civil Division ( it also showed on my caller ID ). He gave me his name but I didnt write it down, he explained hed been trying to get ahold of me and had been unsuccessful. The person asked me if someone over the age of XXXX would be home tomorrow to be able to sign? I said No, I work, why? He then stated he needed to give me papers and someone over the age of XXXX needed to sign. He then verified my name and address.Then he said well how about the weekend? you can call this # XXXX and you can set up to pick up on the weekend, I can give you the case #. I said Ok? From who? He went on to explain that he has a sealed envelope and didnt know what was in it, he just needed to give this to me. I was thinking out loud and said Oh maybe its the ticket that I got last month but I already paid it He said Yeah sometimes these things take time to clear up, you need to call them to find out what they need. Then he said It says here its a XXXX Form, to schedule to pick up the paperwork you need to call this # XXXX and when you call you need to give them this case # XXXX At that moment I write down the information, and we disconnected. The first thing I did was look up the phone # XXXX and indeed that came up as the XXXX County Circuit Court Division. Im thinking well let me clarify this, I did get a ticket back in XX/XX/XXXX but I did pay it. I thought Id call them give them the proof that I paid the ticket and be done with it. I call the # XXXX and this XXXX from XXXX XXXX XXXX answers the phone, and he tells me that the reason why they are trying to deliver these papers its a debt that was from XXXX but in reality it is Discover Bank trying to collect the debt back from XXXX, he verified my SS #, my name, my address. He said XXXX had nothing to do with it, it was Discover Bank that was coming after me because they covered the debt? I was confused but I explained to him that that the credit card had been stolen ( in like XXXX ) and there were charges there that I didnt make, but by the time I sent the police report and everything XXXX had already sent me to collections and they told me I had to deal with them. And collection company after collection company trying to retrieve the payment I kept faxing over the police report and they didnt drop the debt. Then he said So you are acknowledging that this debt is yours? I said Yes but What is the SS # that you have? It must be a mistake He read my whole SS #, I said Yes that is my SS #. And then he went on Well you are still liable, I can not negotiate the amount anymore, and it sounds like youre being honest so I need you to fax over the police report, but you opened the account back in XX/XX/XXXX and made payments on it, then in XX/XX/XXXX thats when you stopped. When you go up against the judge he is going to look at that and go in favor for the Bank, not you. The Court gets commision on these type of cases. And you will be charged all the interests, fees, and its going to be more than the {$1700.00} that I am telling you owe right now, and thats the half of what the Bank is trying to get. If you go to court you will have to pay everything. I said I dont have the police report in front of me, I need to go and look for it, and then I can send it to you and it must have been in XXXX then, its been so long. He said We can call the police department right now on 3 way and get this over with and get the police report I said I can not I am still at work and my break is over, I would need to go home and look for the report, I can then fax it to you. He then responded Well once you get served then I will not be able to work with you anymore, and you could get served within this hour. I said Im at work, and I work for a XXXX XXXX and its not easy to get through, I will call you once I have it and fax it to you. He said It doesnt matter if you work in the White House people will get served even if you work at the White House. We hung up. All while I was on the XXXX County Clerks office website trying to find the case # XXXX and it didnt bring up anything. I XXXX the XXXX # and couldnt find any info on that phone #. When I got off work I then called the XXXX County Circuit Civil Division # XXXX to ask them why I could see the case # finally a person name XXXX answered the call and I explained that someone from the XXXX County had called me and told them everything they told me, and then the other person I called and what he had told me. XXXX told me it sounded like a scam and hes never heard of the XXXX Form. He asked me to call him back tomorrow and hed be able to look up if there was something against me. When I got home I found the police report and I called back this XXXX to get more information about this place. He went on and told me that he was from XXXX XXXX XXXX and they are located in California, and that the reason the case # doesnt exist is because its not a public case # but that once they serve me that it would be public. After I gave him the date of the police report which was XXXX he then said I was still liable for {$600.00}. I said The person that called me stating they had to serve me some papers said they were calling from the XXXX County Clerks office and there is no such case # XXXX calmly explained We dont know who the bank hired to serve you the papers and that case # is internal. Once they serve you then you will have a public case # right now there is none because they still have not served you and remember we are in California we are not there ( in IL ). And it doesnt necessarily mean that we know what agency was hired to serve the papers its up to the bank and we have no control over that. I said Well I will have my attorney call you to make sure that you are, who you say you are. XXXX said What is her name and phone # we can call her on 3 way right now. I said I will call her tomorrow, it is past XXXX and no longer available and I will have her call you to verify that you are legit. XXXX responded Have her call me then, but nothing is going to change the fee is still not going to change even if she calls me. In the meantime if you get served then it will be the full amount of {$1700.00} plus all the fees, and interest. I said Well I need to be safe and make sure that you are legit and this is not a scam. What is your full name and what is the Attorneys office that you are calling from? He responded I understand you have every right to do so. My name is XXXX XXXX my extension # XXXX and I am with XXXX XXXX XXXX we are in California. And at that moment I hung up. I tried to search XXXX XXXX XXXX and couldnt find anything under the State of California. I also XXXX XXXX Form and it is a Plaintiffs Claim and ORDER to go to Small Claims Court but this document is for the State of California. After the first person that called me posing to call from the XXXX County Circuit Court I am very suspicious that this is all a scam especially because when I called XXXX County they said it was a scam and that they will never call a person to inform that they are trying to look for you to serve you papers.
Company Response: Closed with explanation
2017-07-12
Dallas, TX
Dealing with your lender or servicer
Student loan: Private student loan
Problem with customer service
Company Response: Closed with non-monetary relief
2017-07-12
Belleville, MI
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2017-07-11
Stkn, CA
Dealing with your lender or servicer
Student loan: Private student loan
Problem with customer service
Company Response: Closed with non-monetary relief
2017-07-11
Tulsa, OK
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: A few weeks ago I received a letter requesting I contact Discover Student Loans regarding an uncashed checke they had reportedly mailed to me several months previously. The check was getting ready to expire. I did not recall ever getting the check. I called and was advised that a replacement check would be mailed to me soon. Since I did not receive the replacement check, I contacted Discover Student Loans through their website on XXXX XXXX, 2017. <P/>They advised : " I regret to inform you that we can not process your request at this time. We are required to forward the uncashed check amount and your information to the CFPB. '' Therefore, I am contacting CFPB, as instructed.
Company Response: Closed with non-monetary relief