DISCOVER BANK
Consumer Complaints
There are over 11723 complaints on file for DISCOVER BANK. Dated between 2019-12-12 and 2011-12-01.
Complaints Page 147
2018-03-07
Key Biscayne, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I live in XXXX, FL and was affected by Hurricane Irma in XX/XX/2017. During that time I contacted XXXX XXXX and was advised that I can be placed on a 3 month forbearance plan that would NOT adversely affect my credit due to the natural disaster assistance. I accepted the plan and made payments accordingly. However, to my surprise, Discover reported my XX/XX/2017, XX/XX/2017 and XX/XX/2017 payments late. This is an error and a violation under the Fair Credit Reporting Act.
I am requesting for the 3 late marks to be removed as it has caused my credit score to drop drastically and is causing problems with the purchase of my first home. I expect this issue to be corrected promptly and I need notification of the same.
You may check the phone records to review calls where I was advised that my credit would not be affected once I was placed on this forbearance.
I contacted Discover to resolve this issue and the agent said, I apologize that you were misinformed but there is nothing we can do. This is unacceptable and I feel that I was tricked into getting in the forbearance plan by the agent. If you look at my credit history all of my payments have been timely period to the XXXX late marks reported in XX/XX/2017, XX/XX/2017 and XX/XX/2017.
Company Response: Closed with explanation
2018-03-07
Beverly Hills, MI
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: On XX/XX/XXXX, I was about to secure a mortgage. I have memberships with XXXX and XXXX.
On XX/XX/XXXX My XXXX credit score listed at XXXX.
On XX/XX/XXXX, I received an Alert that Discover lowered my credit Limit.
I logged into XXXX and found out Discover lowered my Credit Limit from {$16000.00} way down to {$3300.00}. This had a negative impact on my credit to ratio raising it from 33 % to 39 % As a result my Credit score with XXXX, XXXX and XXXX dropped 19, 27 and 24 pts ( see attached ), I believe Discover received an inaccurate credit report on me. I did have an issue with a XXXX XXXX account reporting as 60 days late.But that was resolved quickly and properly updated.
I am requesting Discover reverse the credit limit decrease since it used inaccurate information.
But even with the inaccurate report the Discover likely used, I have to ask if my limit decrease was in line with others of similar credit history. I mean a drop from {$16000.00} to {$3300.00} when I have never been late with Discover. Only used about 10 % of my available credit with Discover and my credit score even with the inaccurate reporting was still around 630 However, I do have another concern : Due to the recent political atmosphere I have experienced discrimination as a result of my name XXXX XXXX the stigma from people and corporations assume I am or was a XXXXXXXX XXXX. This could not be further from the truth and for the first time in my life I feel like I have to begin defending my heritage.
Therefore, I would like to address that : I am a 2nd generation American citizen, My father was born here, my Mother is XXXX and XXXX.
My father, who grew up poor, worked his XXXX off and became a successful XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX
I followed my father as a XXXX XXXX but also expanded as an XXXX.
My wife is also XXXX and I have XXXX beautiful ( XXXX XXXX ) daughters.
I own 3 homes : which I built Primary residence : 1. XXXX XXXX XXXX XXXX XXXX XXXX Value {$700000.00} and only owe approx. {$150000.00} 2. My lake house : XXXX XXXX XXXX XXXX XXXX XXXX Value {$800000.00} ( I owe {$210000.00} ) 3. My vacation condo in XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Value {$460.00} ( I owe {$190.00} ).
I own the following companies : XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX XXXX.
MY XXXX page is under : XXXX XXXX ( where I network all my businesses )
Company Response: Closed with explanation
2018-03-07
CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: A refund was issued by XXXX XXXX XX/XX/2018 to my XXXX.
Refund was posted on XX/XX/2018 and appears so on my XXXX XXXX statement.
Merchandise accounting for 100 % of this refund was returned in good condition to the merchant in advance of the refund. Merchandise return was verified by XXXX management and management issued a credit for {$6000.00} posting XX/XX/2018.
On XX/XX/2018, XXXX weeks after posting to the {$6000.00} refund, there was an " accounting adjustment to dispute '' entered on my online history as posted.
On XX/XX/2018, I verified with multiple representatives of XXXX that this {$6000.00} was NEVER a disputed transaction. It was a refund issued by the merchant for returned goods received in good condition and verified.
I have spoke to over XXXX people at XXXX asking each individual who initiated this refund and to what person or entity the accounting adjustment money was going to because it is the only entry on my credit history that does not have a payee.
All XXXX people at XXXX told me that they could not tell me who did this accounting adjustment or to whom the money was going to be paid? I opined that as a matter of record of any financial transaction, you need to have an initiating party and a payee. The only response I got was that they would take it under investigation.
Please to not lose sight of the fact that this {$6000.00} was a POSTED transaction done XXXX weeks ago. I did not dispute or authorize any changes to this transaction and XXXX agrees but still is charging me the false {$6000.00} when I have no goods from the merchant. XXXX told me there is no record of this refund being disputed, they can not see who did this charge to me or to whom the money goes. XXXX also said there is no record of any reason in my Discovercard history of why this refund would have been reversed, yet XXXX WILL NOT even give me the basic information of who did or requested this reversal or where the money is going. Discovercard claim as this point they don't know. I question that.
Company Response: Closed with explanation
2018-03-07
Cortland, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Public record information inaccurate
Company Response: Closed with explanation
2018-03-07
PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: This complaint is with discover. I opened the card but most of the charges on it were not made by me. They were made by my sister. I used about XXXX. The rest was not authorized by me. The woman on this case called me about it and this is exactly what I told her. It should not be at XXXX and I should not have a judgment. I didn't have legal council and their attorney practically fed me what to say. XXXX never even showed up. Also I did my block dis cover from my credit reports they have been frozen because of proven fraud starting in XX/XX/XXXX she filed taxes using my social address birth date etc. The irs proved it fraud then 2 breaches 1 in early XX/XX/XXXX fraud alert and freeze. And again in XX/XX/XXXX from the XXXX breech. So they are all frozen until XX/XX/XXXX. Over 82 inquirie s were made to get bank accounts cellphone service tv providers and credit some went through some didn't. I have the police reports naming her the person mainly doing this to me for years. She definitely did it on my discover card. Just 2 years before the taxes I opened it. She has a lot of unmediated mental problems.
Company Response: Closed with explanation
2018-03-07
Birds Lndg, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2018-03-07
Urbana, IL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Closed with explanation
2018-03-07
Sacramento, CA
Dealing with your lender or servicer
Student loan: Private student loan
Don't agree with the fees charged
Company Response: Closed with explanation
2018-03-07
Edison, NJ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2018-03-06
Lewisville, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: My name is XXXX XXXX. I've been out of the country since last year : XX/XX/XXXX - XX/XX/XXXX I had XXXX on my XXXX XXXX XXXX XXXX. In XX/XX/XXXX I was XXXX by an XXXX while walking across the street. Put off XXXX till now.
In XX/XX/XXXX - I left to XXXX and just now got back.2 weeks ago.
I made a payment on XX/XX/XXXX, on my account and set up automatic payments on the same day because I knew I was going to be gone.
So I traveled to XXXX for XXXX then to XXXX where I did my XXXX, which is also my native home. Because of XXXX high crime and ties with fraud, I couldn't access any of my accounts from that country.
Upon arriving about a little over 2 weeks ago - Discover has given me about 4 late payments.
I see whats going on and made a complaint to Discover on XX/XX/XXXX, in regards to the matter was not given any help of any kind. All I was told is that it doesn't show in their system of automatic systems being set up.It 's obviously a tech error. That's not my fault.
I have never had an issue with Discover till now. Is hows a Tech error my mistake?
They have cost me almost 150 points of my credit when a fault was made on their end a fault - THEY HAVE SYSTEMS IN PLACE THAT CAN PROVE.
I'm dealing with recovery and have been emotionally stressed because now my back is against the wall for a mistake by Discover and every time I call I get the runaround, instead of them taking responsibility and doing what needs to be done so I can get back to my normal life.
Please help me get all those false missed payments off my credit.
Already beginning to consult lawyers about possible legal action against Discover in regards to the issue.
Company Response: Closed with explanation
2018-03-06
Boston, MA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: Ive seeked a Debt Management company for help paying off my Discover Credit Card. I was charged very high interest even after being accepted into the debt manangement program. I reached out to XXXX XXXX XXXX about this, but havent been helped. Im currently supporting my XXXX father and undergoing financial hardships. I am paying for my college loans as well which is making it hard to pay these debts in full. Id like to get help with the high interest fees Ive been paying.
Company Response: Closed with explanation
2018-03-06
Bowling Green, NY
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Complaint: I have XXXX student loans, one of which is with Discover. Discover has over {$100000.00} of student loan debt under my name and i have made every single payment in full and on time. These payments started when i lived with my parents and commuted over XXXX hours to work everyday. My circumstances have changed and although Im still employed I am now living on my own and my rent along with my loans leaves me with absolutely {$0.00} left from my paycheck. No money for the transportation, groceries, or any other living expenses and utilities. My minimum payment for Discover is not only unreasonable for any recent college grad, but for my income and loyalty to them as well. Ive called countless times and talked to countless people and the only option i *might* have is to defer for three months, BUT at the end of those three months the already ridiculous minimum will increase. I have continued to lose my savings to these loans because i do not want to ruin my credit or my future and Im at a point where i do not know what else to do. I can not make the payments they want me to make.
Company Response: Closed with explanation
2018-03-06
Norcross, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2018-03-06
Queens, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Dear Sir/Madam : I would like to request you to do an investigation against the XXXX XXXX, XXXX. XXXX XXXX XXXX, TX, XXXX, XXXX, which has constantly reported my credit score inaccurately, and not paid any due attention to my requests. I had to lose my credit due to its improper and inaccurate reporting of my credit score to XXXX XXXX on XXXX. For example, when I applied for a personal loan to the XXXX XXXX, my loan was denied citing the low credit score XXXX reported by the XXXX Company, when my actual score was XXXX as reported by XXXX XXXX ( see the enclosed credit report of the XXXX XXXX ). Likewise, it reported the even lower score for the XXXX, XXXX XXXX, and others. The company has also failed to correct the inappropriate reporting when I filed a series of disputes against Discover Card Company and XXXX XXXX, which have denied my requests for the disputes. For example, when I disputed with Discover Card Company for the reported amount in XXXX XXXX XX/XX/XXXX XXXX, they denied my dispute. However, the same company later acknowledged in XXXX ( XX/XX/XXXX XXXX that there were some undue fees charged to my account ( see the enclosed from Discover Card Company ).
Thank you, Sincelry, XXXX XXXX XXXX
Company Response: Closed with non-monetary relief
2018-03-06
New Rochelle, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2018-03-06
Bremen, GA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: XXXX XXXX I have been dealing with acceptance now on a account that was not in contract but continues to report to my credit report as open and delinquent I have reached out to the district manager and higher and have not gotten the proof needed I get told off and talked to bad as of now the delinquent have hurt my credit score tremendously they have lied liked they call me and have not I am fed up with the treatment and my credit being damaged because the manager refuses to send me the letter stating this is closed
Company Response: Closed with explanation
2018-03-06
OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: I was on a Discover payment hardship program, which reduced my interest rate to 15 %.
I was told that if I remove myself from this program, I would be able to get access to 1,000 ( my credit limit for my credit card-my credit card balance.
I decided to do this and a customer service rep removed me from the program.
She even told me it would put me on the same terms and conditions as before. Never mentioning that was there no guarantee that I would be able to use the card again.
She misled me.
Then once it had been done and asked her how long it would be before I could use my credit card, the truth finally came out.
Company Response: Closed with explanation
2018-03-05
Jackson, NJ
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Company Response: Closed with explanation
2018-03-05
Key Biscayne, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Due to the fact that I am a victim of identity theft, I contacted the XXXX credit bureau in writing on or about XX/XX/XXXX and I asked XXXX to ask Discover Bank ( credit reporting company ) to promptly delete their unauthorized inquiry ( date : XX/XX/XXXX ) from my credit file. Unfortunately, and as of this present date, XXXX has recently reported that the unauthorized inquiry that is associated with Discover Bank is still currently reporting on my XXXX credit file. ***RECORDS ARE AVAILABLE UPON REQUEST. ***
Company Response: Closed with non-monetary relief
2018-03-05
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: General-purpose credit card or charge card
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2018-03-05
Bolingbrook, IL
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Closed with explanation
2018-03-05
Lannon, WI
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2018-03-05
Albuquerque, NM
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: Late Fee charges I was charged 10 late fee charges from XX/XX/XXXX to XX/XX/XXXX I believe all in error. I will attach the records that show that when i set up the account. Payments were to be set up after the XX/XX/XXXX. And the records shows that on the earlier dates there were payments on the XX/XX/XXXXwith no late fees.
Company Response: Closed with explanation
2018-03-04
Blmgtn, IN
Closing an account
Checking or savings account: Savings account
Funds not received from closed account
Complaint: CFPB Complaint Number XXXX Often my calls were answered by Security Dept. XXXX Discover Bank phone number, Customer Service number ( issued check to customers ) is XXXX Discover Bank has an army of associates in the fraud dept. /security dept. This is a well-organized scams organization in the form of bank.
There are Hugh numbers of employees just for freezing customers ' accounts purposes. US Attorney General may need to file class action lawsuits or any action to stop Discover Bank targets foreign and elderly + their family members known & linked by our last names. This is a hidden discrimination crime on foreigners.
I do not know the exact amount, because 2 deposits are missing plus the accrued interest over more than 6 months is also should be disputed but not yet able to dispute because I need the average daily balance to calculate and my account is deemed open because Discover Bank has not issued certified checks for the balance to the account holder/me. Since Discover Bank he balance remained not issued certified check. Discover Bank issued a bad check and voided by Discover Bank. Many scams have been harassed me.
What happened? I believe Discover Bank uses scams which causes financial crisis national wide now.
In summary, Discover Bank earned a new nickname -- XXXX XXXX. It operates in ONE headquarter in IOWA, NO branch but hundreds of ATM machines to collect your money. ( NO branch? If you found one, we would love to go there. ) Can you find its branch to get your money/house/car/peace of mind back! Do you want to get its mortgage loan for foreclosure of your home? Do you want to buy Discover Bank stock to own penniless stocks? Do you want to open any investment, checking or saving accounts for frozen accounts and penniless? Its CEO and Chairman of the Board does not comply with its Deposit Accounts Agreement or severe typo ( Discover Bank has not disbursed my ending balance but frozen my account indefinitely for Discover bank to have FREE MONEY at my expense! With frozen accounts, Discover Bank does not need to disburse my money back in a certified check. By telling my account is closed, Discover Bank does not pay interest. If my account is closed, Discover Bank should disburse me a certified check for the ending balance. I have not received any certified check. So, my account is deemed to be opened. Discover Bank should pay accrued interest@ 1.15 % till the check issued date, daily compound, average daily balance method. By not correcting its errors on 2 missing deposits, Discover Banks scam is to get more time/excuse to freeze my saving account indefinitely and I would not be able to cash a certified check because I am facing losing 2 missing deposits if I have no recourse and dispute rights for these two deposits despite a certified check is issued. I want my recourse and dispute rights to be reserved so that I can accept a certified check. Discover Banks another scam to freeze my money indefinitely is to issue me a bank check, void and not honored before I received it -- Discover Bank told XXXX XXXX not to deposit it. Why certified check? Certified check can be honored and no scam! XXXX Banks scam is to give out BAD CHECK and VOID CHECK, so I/customer get NO money back and Discover Bank can freeze my saving account to cover up its hidden or severe cash flow problem and/or serious scams offering excessive mortgage loans without real assets to back up except frozen accounts. Recently, 5 % APY or higher is offering by a reputable bank, Discover offers 1.79 % interest rate is a serious scam because Discover Bank does not pay interest but using higher interest rate scams to freeze new customers accounts to cover up its serious cash flow problem, lack of internal control, and excessive lending by getting frozen accounts FREE MONEY. These types of scam had caused national wide foreclosure when an ex-bank is irresponsibly to create financial crisis. Not bad enough? Discover Bank pays employees in various call centers to harass me/customer mercilessly ; insisting other banks to send in hold harmless letters, which means other banks, will be liable for damages of Discover Bank! Discover Banks another scam uses hold harmless letter to get me fight with other banks as if freezing account was not the fault of Discover Bank so that Discover Bank could freeze my money indefinitely and knowing no bank would give me harmless letter. Discover Banks scam could freeze my account as long as other banks could not send hold harmless letter. Its call centers gave me contradicted info and unreliable info plus harassed other banks and may ruin customers credit ratings for lack of money due to tens of thousands dollar not available to meet emergency expenses! What can I do? DISCOVER BANK FROZEN & CLOSED MY ACCOUNT, SO DISCOVER BANKS BANK BONUS {$100.00} & INTEREST RATE@ 1.15 % is an image in a mirror, not real! We deserve better without XXXX XXXX! Filed your complaint to Consumer Financial Protection Bureau, a government agency to regulate national banks, free of charge, fax, call, online or mail.
Over more than 6 months since XX/XX/XXXX, Discover Bank had frozen my saving account with balance of at least {$17000.00} ( ending balance + two missing deposits since XX/XX/XXXX + accrued interest ).
Discover Bank has refused to disburse the ending balance of {$15000.00} ( per Discover Bank statement dated XX/XX/XXXX ) in a certified check ( Please see attachment ) + 2 missing deposits in the amount of {$2500.00} ( Please see attachment of check images of 2 missing deposits ) + accrued interest of my saving account over 6 months ago. Discover Bank provided no reason but had frozen my saving account since XX/XX/XXXX till present ; refused to disburse the remaining balance in a certified check -- per its Deposit Accounts Agreement ( page 31, ( 24 ) ( a ) ( b ) ACCOUNT CLOSURE ) ( Please see attachment ) -- ending balance will be disbursed if Discover Bank closed my account ; issuing me bad check ( Please see attachment ) ; insisted other banks to send in hold harmless letters to Discover Bank with knowledge that no bank would send hold harmless letter, this is a scam to harass other banks and to get indefinite time to freeze my account for FREE money to loan out its mortgage loans and for its serious apparent cash flow problem and internal problem. Per XXXX XXXX, Discover Bank would not talk to me & insisted only talk to an attorney ; not credited two omitted deposits in the sum of {$2500.00} since XX/XX/XXXX ; NOT given reason why my saving account has been frozen ; So far, my saving account is frozen indefinitely.
Details in what happened ( Include dates, amounts, and actions that were taken by you or the company. You may attach additional paper to this complaint if need more room to complete your description of what happened. ) On XX/XX/XXXX, I did not know Discover Bank had a well-planned scams and operations continuously to freeze customers accounts and harassed customers and other banks by using this advertisement scam -- from a reputable websites advertisement, Discover Bank offered its saving account with 1.15 % APY with no minimum balance, no direct deposit, and no monthly fee requirements. Because of this advertisement matched my criticisms of national banks jumped over the loop requirements for customers to be existing customers with the same bank, then, I rated Discover Bank highly and judged Discover Bank had a vision to raise business ethics & standards for its offer of trouble free account! I wanted to support Discover Banks trouble free vision, simultaneously, I rejected two other banks saving account requirements with deposits of {$15000.00} or less + I could meet all requirements to be existing customers in any bank. Other banks offered bank bonus 500 % -750 % higher than Discover Bank and awarded the bonus in 10 business day vs Discover Banks 14 days. Now, I feel disappointed at the ethics and leaderships of Discover Banks CEO & Board of Trustees Chairman, whose names were known over internet. I feel concern for their families and its employees. However, I would hope the general public to avoid Discover Bank. It operates in ONE location and no branch but hundreds of ATM machines. All you get is a frozen account and harassments. You will lose your money, peace of mind and suffers unnecessary financial hardship created by Discover Banks scam operations. Discover Banks advertisement is a scam. Please file your complaints against Discover Bank to Consumer Financial Protection Bureau, a government agency. THANKS.
1. On and about XX/XX/XXXX, an internet website stated that Discover Bank offered bank bonus {$100.00} national wide plus 1.15 % APY to new saving account customers if the new customer deposited {$15000.00} by XX/XX/XXXX, and the bonus would be given on XX/XX/XXXX ( Per website, the deposits of {$15000.00} would be kept for 14 days ). But, Discover Bank had a weekend maintenance scheduled, so customers might miss the deadline to earn bank bonuses if Discover Bank did not post deposits timely to meet the deadline ). No minimum balance, no monthly fee, no direct deposit required.
2. Surprisingly, two representatives of Discover Bank confirmed that the only requirement for bank bonus {$100.00} was to deposit {$15000.00} by XX/XX/XXXX. The saving account has no minimum balance, thus, no need to keep {$15000.00} in the account at all. I kept {$15000.00} in my saving account with intention to open a checking account later, I deposited additional {$9900.00} on XX/XX/XXXX.
3. On XX/XX/XXXX afternoon, Discover Bank provided me a fax number to fax my driver license and social security card ( IDs ). After I faxed to Discover Bank, I was told the fax was not in color and needed to upload to Discover Bank in color.
4. On XX/XX/XXXX late evening, I uploaded my IDs to Discover Bank in color, and called Discover Bank to follow up for my upload. A Discover Bank associate told me that I did not need to upload my IDs in color anymore ; my saving account has been closed. No account closed notice sent to me so far, and NO certified check has been issued or sent to me. My account is deemed open, accrued interest should be paid.
5. Why NO notice and NO certified check after Discover Bank falsely told me my account was closed? This is a frozen account scam -- If my account is closed by Discover Bank, its Deposit Account Agreement ( page 31 ( 24 ) ( a ) ( b ) ACCOUNT CLOSURE stated if the account is closed by Discover Bank, then the balance will be disbursed to accountholder. NO reason given for closing my account so far.
6. On XX/XX/XXXX, Discover Bank refused to provide me with account activities orally or in written form because no info could be obtained from a closed account. ( According to state and federal laws, all banks must provide customers monthly statements when the account was open or closed plus issued a certified check for the balance remained. Hence, Discover Bank violated FDIC s goal. ) 7. On XX/XX/XXXX, Discover Bank sent me a letter and returned a check of {$9900.00} with a charge of stop payment fee despite sufficient fund could be proven.
8. When I called Discover Bank to dispute the stop payment charge, the associate said that Discover Bank would not charge me a stop payment fee.
9. Also, the Discover Bank associate told me that Discover Bank would return deposits, received before the account was closed, to the issued banks only if the issued banks sent in harmless letters to Discover Bank.
10. No bank agreed to send in harmless letters to Discover Bank. Issued banks agreed to send in check images to prove that Discover Bank had cashed their checks.
11. Discover Bank fraud dept. did not agree to take check images and insisted to have issued banks to send in hold harmless letters. This is a scam so that Discover Bank would be able to freeze my account with no hold harmless letters possible.
12. On XX/XX/XXXX, XXXX XXXX branch manager, Discover Bank fraud dept. staff, and I had a 3-ways conference call. XXXX XXXX branch manager informed Discover Bank that XXXX XXXX has no policy to send a hold harmless letter to Discover Bank, but XXXX XXXX could send check images of two checks proven that Discover Bank had cashed two deposits of {$740.00} AND {$1.00}.
13. Moreover, Discover Bank associate insisted that all issued banks must send hold harmless letters to Discover Bank. Discover Bank would only send back the money to issued banks and not to me. Check images proved Discover Bank had cashed 2 deposits from XXXX XXXX, but Discover Bank told XXXX XXXX branch manager to send hold harmless letter for reclaiming 2 deposits. Discover Bank informed XXXX XXXX branch manager that Discover Bank would talk to an attorney only but not to me. The hold harmless letter is a scam for Discover Bank not to send back money to issued bank.
14. On XX/XX/XXXX, Discover Bank sent me a voided check of {$15000.00}. ( Please see attachment ).
15. XXXX XXXX branch manager called Discover Bank to honor the check. Discover Bank told XXXX XXXX branch manager that the check had been voided and should not be deposited. Enclosed here is the voided check # XXXX in the amount of {$15000.00}. ( Please see attachment. ) 16. Discover Bank told me that the investigation would last for 90 days.
17. On XX/XX/XXXX, I reported 4 checks were missing. However, from XX/XX/XXXX account activities statement, 2 checks out of 4 missing checks were posted. The omissions of two missing checks were from XXXX XXXX XXXX in the amount of {$2500.00} ( check # XXXX, issued on XX/XX/XXXX ) AND {$79.00} ( check # XXXX, issued on XX/XX/XXXX ). Attached here are two check images proven Discover Bank had cashed these two checks.
18. On XX/XX/XXXX, I requested Discover Bank customer service deptXXXX, over the phone, to re-issrancue a new check to me for the remaining balance.
19. The associate agreed to reissue a new check in the amount of {$15000.00} in 10 business days.
20. When no new check was received, the associate told me to wait till XX/XX/XXXX and again XX/XX/XXXX.
21. On XX/XX/XXXX, I called Discover Bank that no new check was sent to me. Another associate agreed that she would reissue a new check in the amount of {$15000.00} and delivered in 2-3 business day.
22. Discover Bank has frozen my account more than 6 months and has NOT issued me a valid check.
23. On XX/XX/XXXX, I reported to Discover Bank again that 2 deposits were missing on my account activities statement ending on XX/XX/XXXX ; the void check # XXXX had been void. Discover Bank would not honor the check upon the request of XXXX XXXX branch manager on XX/XX/XXXX.
24. Under the laws, if my account had been closed on XX/XX/XXXX, Discover Bank would be required to send me a certified check for the ending balance to comply with the FDIC. ( Discover Bank has my account frozen to avoid issuance of a certified check as well as avoiding paying me interests over more than 6 months. Hence, this is an advertising scam to create financial crisis for the United State currency, marketplace, credit cards and mortgage loan and other loans.
25. On XX/XX/XXXX, Discover Bank has NOT issued any check to me and my account must be opened.
26. The account activities statements are the responsibilities of Discover Bank.
27. The advertisement of Discover Bank is an advertising scam and uses to freeze the assets of its customers over more than 6 months & indefinitely. Discover has not send me a certified check for account close to comply with the FDIC governed laws.
28. By freezing customers deposits to get FREE money over months without paying interests to customers, these are tax evasion scams to IRS. Tax evasions are punishable under IRS laws.
29. Discover Bank is practicing to loan out money with frozen assets to backup its loans. This can cause another national wide foreclosures in mortgage, FINANCIAL CRISIS in credit cards and loans 30. These scam designed operations of Discover Bank are not only can collapse Discover Bank due to overestimated assets and underestimated liabilities.
31. The issuance of bad checks and not certified checks showed Discover Bank is lack of internal control on cashflow mangement internally.
32. Discover Bank may believe its marketing scam to get new customers for INTEREST FREE money by frozen deposits of new customers. Simultaneously, its competitors -- other banks national wide -- are maintaining the assets and the trusts of existing customers AND new customers with real assets to show investors its stock values and smart management teams.
33. Contrarily, Discover Bank pays salary expenses to freeze saving accounts can easily reduce its profit margins by paying excessive unproductive salary and wages expenses. If these scam operations stop, Discover Bank may not be collapsed due to lack of internal control and cash flow problems. The unfavorable internet customer reviews and complaints to XXXX XXXX XXXX, CFPB, Attorney General, IRS as well as losses of XXXX dollars to its competitors such as XXXX, XXXX & XXXX due to freezing accounts. Advertisement scams national wide is no good to Discover Bank.
34. Discover Bank should be investigated by Consumer Financial Protection Bureau, Attorney General of each state, XXXX XXXX XXXX, and IRS for tax evasions as well as prevention of foreclosures.
I tried to brief my writing over 24 hours. Thanks for your time in reading this complaint. More than 6 months freezing my money is causing me financial hardship. I never overdrawn my accounts and never had negative balance and never wrote a bad check. FDIC is the first sentence if you call Discover Bank. But, Discover Banks scam must be stopped. There is no definite date to get my money back. NO bank will give Discover Bank hold harmless letter -- this is one of several scams planned and designed to harass other banks and me/Discover Bank customer. The more the customers called, the more scams will be used to harass the customers. Freezing my saving account in thousands of dollars is only DISCOVER BANKS FAULTS. THE BUSINESS SCHOOLS THAT THE CEO AND CHAIRMAN OF THE BOARD OF TRUSTEES OF DISCOVER BANK GRADUATED FROM SHOULD BE ASHAMED OF DISCOVER BANKS SCAMS.
I am very grateful for your assistance. Please send back my money in a certified check and paid accrued interests since XX/XX/XXXX. No one should deserve financial hardship created by Discover Bank.
Thanks a million for your help.
PS. I can text. I can not talk over the phone. The phone does not ring. No landline to fax. THANKS
Company Response: Closed with monetary relief
2018-03-03
Minneapolis, MN
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Collected or attempted to collect exempt funds
Company Response: Closed with explanation