Credence Resource Management, LLC
Consumer Complaints
There are over 957 complaints on file for Credence Resource Management, LLC. Dated between 2019-12-02 and 2014-10-09.
Complaints Page 8
2019-07-24
Las Vegas, NV
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Company Response: Closed with explanation
2019-07-24
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with explanation
2019-07-17
San Bernardino, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: Credence keeps calling me for debt collection for XXXX XXXX XXXX. But I called XXXX XXXX XXXX and XXXX XXXX XXXX told me all accounts have been payed and that I should dis regard the calls from credence. Credence keeps calling me and I dont know what to do. The guy in the phone started getting very annoyed with me because I wouldnt pay. It felt like he was harassing me. I was never notified by XXXX XXXX XXXX that I even owe this money. Something doesnt seem right. I feel like Im being scammed.
Company Response: Closed with explanation
2019-07-16
Green Acres, FL
Communication tactics
Debt collection: Other debt
Called before 8am or after 9pm
Company Response: Closed with explanation
2019-07-16
Cadwell, GA
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: XXXX XXXX XXXX internet account # XXXX was closed on XX/XX/2018, in connection with the sale of our home and a move to another geographic location. At that time we were verbally assured by an XXXX XXXX XXXX representative that because we were moving to a location not serviced by the company ( XXXX XXXX ) our account would be closed with no further liability to us. On XX/XX/XXXX, we received an invoice in the amount of {$140.00}, an amount that was described as an " early termination fee ''. On XX/XX/XXXX we again contacted XXXX XXXX XXXX, via telephone, and we were advised to disregard the invoice, and again, assured that no further fee was due. We subsequently called the company in XXXX of 2018, and received a confirmation from them that our account contained a " XXXX balance '', and that it was closed.
That original {$140.00} charge was, instead, sold to a collection agency ... XXXX ( XXXX TX ), who then subsequently demanded payment from us and issued a negative report to the various credit reporting agencies.
Company Response: Closed with explanation
2019-07-16
Youngstown, OH
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Complaint: According to my credit report I have a balance due to Credence resource manage for {$620.00} however I have not been notified of this debt and I am not aware of whom XXXX XXXX is I would like to dispute this claim due to insufficient information regarding whom the debt is with. Also this debt if over 5 years old/
Company Response: Closed with explanation
2019-07-13
Key Biscayne, FL
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: 1. Representative did not verify with me the information they have on file.
2. They refused to tell me WHO they were calling 3. Told me they would not look anything up until I have them my social security.
4. When I refused their fact-finding tone turned to abrasive ness 5. I told them that if they didnt verify what they were calling about I would consider their calls fraudulent.
6. Call from XXXX & XXXX ( XXXX XXXX FL area code where I have family ) Credence Resource Management 7. Its a call center in XXXX
Company Response: Closed with explanation
2019-07-12
Arlington, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-07-12
MS
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Complaint: I got a bundle with XXXX XXXX XXXX as of today 's date they never gave me my military discount nor any discount for having multiple services as they advised they were going to do when I signed up I gave them a copy of military id card and advised them on numerous occasions that I did not get the discount for having cell phone home phone internet I am still waiting on the correction to my bill. XXXX XXXX XXXX advised they were working on it but after several months not one discount had appeared on the bill as agreed when I got the services.
Company Response: Closed with explanation
2019-07-11
Jacksonville, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: I attempted to cancel my XXXX service at the end of XX/XX/XXXX due to service not working for nearly a month ( part XXXX-XXXX ). We ignored it initially because we used XXXX to stream most of what we consumed. Not wanting to pay for something we werent using, I called to cancel our service. They asked if Id consider allowing them to fix it at no cost. ( Actually charging us but giving a credit to my account to cover the charge ). The technician came out to my home a total of three time in XX/XX/XXXX. After the service failed again, I called to cancel the service in mid XXXX. At that time, we were told that wed receive a box to send back our equipment. The box never arrived. I called back Again in XXXX. I began to try to make records of my conversations at that point because I received different information each time I called. It also appeared they were trying not to cancel my service as was being requested. This was more evident by the bill I received showing my service was not cancelled. They charge me for XXXX and XXXX. Here are a few records of my interactions over the next several months. I didnt get information for all of my interactions with them but here are a few : XXXX cancellation XXXX XX/XX/XXXX XXXX Cancellation number:XXXX Credit will be back to original cancellation date.
XXXX XXXX XXXX Cancellation number : Disconnection SR # : XXXX An escalation will be put in and someone will contact me about the fixing the matter of the additional charges.
XX/XX/XXXX XXXX XXXX XXXX est said they could not talk about this charge and refused to escalate the matter. She also stated XXXX XXXX XXXX could no longer discuss the charges with me. I could only speak to the collection agency theyd sent me to.
I was finally able to learn that I could take the equipment to a XXXX store and return it and I did that.
One fact to prove I cancelled the service in XXXX was that I signed up for XXXX now streaming service since we were already streaming other services like XXXX. I still currently have XXXX XXXX. We plan to cancel because of this issue but will keep It until we hear back for the FTC. Its further evidence that we cancelled the regular XXXX service. ( As no one would keep a regular and streaming services of XXXX. ).
The original outstanding charge was for roughly {$120.00}. Its not inflated to {$190.00} with their penalties and interest. I do not owe XXXX XXXX XXXX anything. In truth, I should have been compensated for no/intermittent service part of XX/XX/XXXX, XX/XX/XXXX and part of XX/XX/XXXX up to my cancellation date. Not only was I not compensated but a collection agency is contacting two of my uncles, my wife and brother in law asking for personal information about me. I do not feel I should be taken to collections over a debt I do not owe. I want this constant harassment to stop and Id like to file a formal complaint against XXXX XXXX XXXX for the way they've tried extort money from a consumer by not canceling my service as requested. If they record the calls as they say, all my assertions are easily verifiable. Your agency is the only protection regular Americans have against these large companies ability to attack and harm our credit. I thank you in advance for your attention and help. Im also willing to appear in court or before Congress if necessary. I just dont want these people to do this kind of stuff and get away with it.
XXXX XXXX XXXX
Company Response: Closed with explanation
2019-07-08
Hutchinson, KS
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Company Response: Closed with explanation
2019-07-05
Tampa Palms, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-07-04
Arco, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I keep receiving mails from this debt collection agency ( Credence ) claiming that I have an outstanding balance with XXXX XXXX XXXX XXXX. I have never have had any account with them ever. they try to blackmail me for something that I do not know about. they have previously reported this to XXXX and XXXX before which I have provided all necessary documentations and therefore got it removed from my credit report. however they keep sending me more letters trying to send them a money order.
Company Response: Closed with explanation
2019-07-02
Ft Lauderdale, FL
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: ON XX/XX/19 I sent a letter to Credence Resource Management by certified mail # XXXX XXXX XXXX XXXX XXXX, see attached copy with proof of delivery, requesting they provide me with COMPETENT EVIDENCE BEARING MY SIGNATURE, showing that I have or ever had some contractgual obligation to pay them. They sent a reply letter stating that I sent them a " request to verify '' which I did not, I requested specifically they provide me with something bearing my signature. I am so sick of these collection agencies disobeaying the law, who is monitoring them? How can I actually get law enforcement to force them to comply with the law? I have enclosed copies of letters proving my statements above.
Company Response: Closed with explanation
2019-07-01
Bellevue, WA
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-06-27
Beacon Hill, WA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-06-26
Shulerville, SC
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: Owe XXXX a debt of little over {$700.00} which is currently on my credit report. Received an alert on my credit that a company name Credence opened a new account. Contacted them to dispute it because I had no business dealing with them. They stated they are a third party collection for XXXX. Never received any documentation from them and now they are hitting my credit twice for the same exact thing. I asked them to remove themselves off of my credit being that I do not have any dealings with them and XXXX is already on the report. He stated that he understands and once I pay XXXX both will come off. They need to be removed asap and not able to just hit someone's report twice.
Company Response: Closed with explanation
2019-06-25
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Company Response: Closed with explanation
2019-06-22
Hinsdale, IL
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: In XX/XX/2017 I switch cell phone companies. From XXXX XXXX XXXX to XXXX. I attempted to contact XXXX XXXX XXXX several time within 14 days of my switching carriers to return the phones from my plan. I was not successful in receiving return labels or getting a call back/follow up from their customer service. The account was sent to collections, I paid the balance of my final bill to the first collection agency that was assigned. I also made the first agency aware my attempts to return the equipment and received no help. The agency was supposed to document the issue and get back to me with a resolution. That never happened, they have now sold the account to this new collection agency. The new collection agency has placed this derogatory mark on credit without attempting to resolve the equipment return issue.
Company Response: Closed with explanation
2019-06-22
Phoenix, AZ
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with explanation
2019-06-20
Beaumont, TX
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: They call on a daily basis, sometimes two or more times. I have sent several letters explaining my situation and telling them not to contact me or anyone else. They keep calling and calling. I have blocked them. They do not have a call back number that shows up on my phone.
I have documented the following dates and times : XXXX XXXX XXXX
XX/XX/XXXX XXXX XXXX
XX/XX/XXXX XXXX XXXX
XX/XX/XXXX XXXX XXXX and XXXX XXXX.
XX/XX/XXXX XXXX XXXX
XX/XX/XXXX XXXX XXXX and XXXX XXXX.
This is only a small list of a myriad of phone calls that goes back months and months.
Company Response: Closed with explanation
2019-06-20
Rochdale, NY
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: I switched company from XXXX XXXX to XXXX. XXXX was suppose to take care of the cancellation fees while I covered the past due balance on the account and return their equipments. Which I did. But a collections was still placed on my account. I was called by credit resource management and I told them I needed the last month bill so that XXXX could take care of the rest of the bill. They kept saying they sent it out but I never received it so I was unable to give the bill to XXXX. I ended up paying the rest of the bill and somehow they still sent the bill to my credit score even though I paid. I never once received a mail about it
Company Response: Closed with explanation
2019-06-18
Balch Springs, TX
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-06-17
Elgin, IL
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-06-15
Arcola, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation