Credence Resource Management, LLC
Consumer Complaints
There are over 957 complaints on file for Credence Resource Management, LLC. Dated between 2019-12-02 and 2014-10-09.
Complaints Page 5
2019-09-26
Seneca, SC
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: Hello : I need assistance or advice in how to address this issue with XXXX XXXX XXXX please : On the below dates I corresponded with a collection agency to dispute an illegitimate charge against me and the dispute was not accepted by the XXXX company, without explanation as to any reason. I am willing to obtain legal help if necessary, to keep this from being placed against my credit. Could you please advise me as to how to handle this situation?
XX/XX/2019 I am disputing this XXXX XXXX XXXX account # XXXX for the following reasons : 1. I have called approximately 8 times to discuss this bill with the Billing Department at XXXX XXXX XXXX and have spoken to XXXX in the Collection department there at least 1 time on XX/XX/2019. XXXX said that she was switching me back to the Billing Department, because, you dont need to talk to collections. This needs to be handled by billing, because I am looking in the record and I see that you do not owe this bill. I was switched to a XXXX, in Billing, who said that the case had been closed, but she was reopening it and sending to someone for resolution, and I would hear something in 24-48hrs. Needless to say, I did not hear anything back. I have been given several adjustment case numbers since this started in XX/XX/2019 : CM XXXX ; CM XXXX 2. On at two of these many occasions, I was told to go back to the store and ask that they put in a Tracking Number for the phones. Therefore, I first visited the office on XX/XX/19 and turned the equipment in to them. That time, I spoke with Cashier, XXXX XXXX, Cashier Drawer XXXX, Transaction ID XXXX. I received a bill, so I called XXXX Billing and spoke with XXXX, on XX/XX/19. I was told by XXXX to go back to the store where I returned the two phones and get them to, notate the account because the return is not showing in the XXXX system. I got to the store and I was told that the problem had to be with me porting my phone numbers back and they would take care of it, because I had initially ported those numbers from XXXX to XXXX and I just took my same phone numbers back. Well. I received more bills, and when I again called XXXX Billing, I was told to go back to the store again, so off I went. This time ( XX/XX/2019 ), I spoke with XXXX XXXX, Assistant Sales Manager, XXXX XXXX XXXX XXXX. He apologized and explained that my record was not showing me owing a bill. He turned the computer monitor around and showed my account record to myself and my husband, and said, see, you can look right here and it shows a XXXX balance. He also said that I should not worry about any bills received from XXXX XXXX XXXX because the system would probably continue sending them for a while longer, so just ignore them.
3. The contract that I signed explicitly said that that if I wanted to cancel the service contract and return the equipment, I could do so within 14 days of the signing of said contract. I did decide to cancel this contract and returned the equipment within a 12 day period. I kept the phones and the service from XX/XX/XXXX to XX/XX/XXXX. I was told by one person in Billing that my claim for Buyers Remorse, had been denied and no explanation was given. She said she was going to re-open the case.
Can someone PLEASE help resolve this..
XX/XX/2019 Hello, You have provided us with specific information regarding your dispute on the above account.
We have investigated your dispute and as part of that investigation we contacted the creditor.
The creditor believes that the charges on your account are valid.
Please feel free to revert in case of any questions and concerns at : Credence Resource Management , LLC XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX.
Office Hours : Monday to Friday XXXX XXXX EST to XXXX XXXX PST Saturday XXXX XXXX EST to XXXX XXXX EST Toll free # XXXX.
Sincerely, Credence Resource Management , LLC Calls to or from this company may be monitored.
This communication is from a debt collector and is made for the limited purpose of responding to your dispute and is not an attempt to collect a debt.
This communication and any data and/files attached to it contains information which is confidential and which may also be privileged. It is for the exclusive use of the intended recipient ( s ). If you are not the intended recipient ( s ), please note that any disclosure, copying, printing or use what-so-ever of this communication or the information contained in it is strictly prohibited. If you have received this communication in error, please notify the author then delete the presentation and its attachments together with any copies of it. Although this communication is believed to be free of any virus ( s ) which might affect any computer or IT system into which they are opened, it is the responsibility of the recipient to ensure that they are virus free.
Company Response: Closed with explanation
2019-09-25
Lockport, IL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Company Response: Closed with explanation
2019-09-24
Atlanta, GA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Complaint: I have disputed and BOTH CREDENCE RESOURCE MANAGEMENT IS REPORTING FALSE INFORMATION TO MY CREDIT REPORT AND REFUSES TO PROVE THESE ACCOUNTS BELONG TO ME! I believe their actions are unlawful, shameful, vile and without merit. With that being said, it is distasteful for them to throw a curb ball of this magnitude, especially when they continuously REFUSE to Validate the Debt which would prove that they have proper ownership of the debt. Therefore, I believe the possible violations are as follow ( s ) but not limited to : 1. The Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681b ( c ) : Transactions Not initiated by Consumer. 2. 607. Compliance procedures : ( b ) Accuracy of report ( 15 U.S. Code 1681e ) 3. 616. Civil liability for willful noncompliance ( 15 U.S.C. 1681n ) 4. 616. Civil liability for negligent noncompliance ( 15 U.S.C. 1681o ) 5. Continued to attempt to collect a disputed debt is a FDCPA violation according to FDCPA-Validation of Debts 15 U.S.C. 1692g ( b ) 6. 15 U.S.C. 1692e False or misleading representations 7. 15 U.S.C. 1692f Unfair practices 8. FDCPA-Validation of Debts 15 U.S.C. 1692g 9. Extortion 10. FRAUD by knowingly attempting to execute, any trickery scheme with the intent to defraud a consumer/ debtor. 11. 15 U.S. Code 1681i ( B ) ( i ) ( ii ) and ( iii ) Requirements relating to reinsertion of previously deleted material 12. FCDPA-Communicating false credit information-807 ( 8 ) 13. FCDPA-Falsely obtaining information about me-807 ( 10 ) 14. FCDPA-Creditor Misrepresentation of Identity-807 ( 14 ) 15. The debt collector shall cease all collection once the item has been disputed according to FDCPA-Validation of Debts 15 U.S.C. 1692g ( b ) I have attached police report and identity theft report
Company Response: Closed with explanation
2019-09-21
AL
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: On XX/XX/2019, I checked XXXX XXXX and my score dropped 70 pts. I clicked the option to see whats changed on my account and it stated something about direct tv. I dont recall having any interactions with XXXX XXXX. Might have been a family member, I dont know.
Company Response: Closed with explanation
2019-09-19
Chula Vista, CA
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: Im having false charges from XXXX XXXX XXXX XXXX XXXX/XXXX XXXX XXXX With XXXX XXXX I had signed up through XXXX and the agreement was $ XXXX/month but after the 2nd month the cost/month was {$90.00} and we didnt agree to that amount I have equipment of theres Im willing to return as long as postage is paid and Im incapable of getting their dish off of my roof is the other issue With XXXX & XXXX we bought cellphones from them and had cellphone service where the rates were changed on us as well The amounts they have of what amount I owe is much higher than what it should be
Company Response: Closed with explanation
2019-09-19
San Antonio, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with explanation
2019-09-19
PA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I received an email from Experian on XX/XX/2019 that I now have debt collections from Credence Resource Management and owe {$1400.00} to them. I made a dispute against this claim through XXXX simply because I do NOT have any kind of account with Credence Resource Management, nor have I ever been associated with this company. XXXX emailed me today that Credence Resource Management 's information is accurate for the debt collections against me. I have NEVER received mail for any kind of billing statement this company is accusing me of owing. Therefore, I am unable to attach any kind of documents to this complaint as I have never received any kind of documentation from this company. Additionally, I do not know the service this company is claiming that I owe to them. I have researched the company to be associated with XXXX XXXX XXXX XXXX, which again I have no association with as I have XXXX. I believe this activity to be fraudulent as I have no knowledge of this company or have ever received any kind of mailing statement from them. Unfortunately, this has decreased my credit score significantly which is very frustrating and would like resolved immediately.
Company Response: Closed with explanation
2019-09-19
Newnan, GA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: On XXXX XXXX, 2019 I received an alert there was an account added to my report as a collection from Credence Resource Management for XXXX the company is also apposing as an attorney as well with no contact info, I have no idea what this matter is as I am a victim of identity theft and it has been on my credit report for years, the company has not sent any validation, no written notice or I have no understanding of the debt so I am asking the company to remove this item from all my credit reports until you have all proper documentation and validation just putting the info on my credit report is not validation.
Company Response: Closed with explanation
2019-09-18
Columbia, SC
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: Two separate companies have attempted to collect a balance on the same debt. The debt originated from XXXX XXXX XXXX. They have also reopened the collections so it will stay on my report. My credit report says the debt started in XXXX, but in reality started in XXXX.
Company Response: Closed with explanation
2019-09-17
Canton, GA
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: I received a letter today XX/XX/2019, about a debt I do not owe. The letter is dated XX/XX/2019 and I have the Post Office imaging service that provides a picture of the mail on a daily bases. As you can see in the attached image, the letter was received on XX/XX/2019, 10 days from when the letter is dated. The same day i received the letter, I started to receive phone calls to my cell phone from Credence Resource Management, I provided a picture of my call log on my cell phone. Both are violations of the Fair Credit Reporting Act. I have 30 days to dispute the debt prior to any harrassing calls and Credence is calling my cell phone. I'm on the do not call registry for over 10 years.
Company Response: Closed with explanation
2019-09-17
AR
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Complaint: This is I think the 7th debt collection agency working for XXXX XXXX. I have never had an account with XXXX and I am constantly being harassed by these people. This letter says they have verified this debt is mine.How is that?? This has been going on for 5 years now. No one has yet to send me a copy of a contract, no copy of my drivers license. I want to sue for harassment. NO ONE HAS SENT ME PROOF OF THIS DEBT AND I AM CONSTANTLY BEING HARASSED. THIS IS NOT MY DEBT!
Company Response: Closed with explanation
2019-09-17
FL
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: CREDENCE RESOURCE MANAGE IS REPORT NEGATIVE AND FALSE INFORMATION ON MY CREDIT REPORT! REMOVE THESE ITEMS FROM MY CREDIT REPORT IMMEDIATELY!
Company Response: Closed with explanation
2019-09-17
Richmond, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-09-15
Dallas, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I repeatedly am seeing updates on my XXXX and XXXX credit reports of an alleged debt of {$590.00} to XXXX reported by a Credence Resource Manage allegedly opened on XX/XX/2019 yet Updated on XX/XX/2019. The alleged account is closed set to appear for a limited duration, so arent updates illegal? I have a separate complaint with the bureaus, but I have filed this one as I saw no way to file a complaint against the alleged creditor and am hereby requesting the bureaus to stop accepting the alleged creditors updates which circumvent my rights.
Company Response: Closed with explanation
2019-09-14
Ocklawaha, FL
Took or threatened to take negative or legal action
Debt collection: I do not know
Threatened or suggested your credit would be damaged
Complaint: Between XX/XX/2019 and XX/XX/2019, a new account in collections was added to your report. The collection agency is CREDENCE RM. The original creditor was XXXX XXXX XXXX.
I NEVER HAD THIS ACCOUNT -- -THEY NOW PUT IT ON MY CREDIT REPORT
Company Response: Closed with explanation
2019-09-14
Library, PA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: Credence Resource Manage put a bill from XXXX on my collections account against my name. I never had a XXXX phone. My renter XXXX XXXX had a XXXX phone and the bills keep coming to the address she use to rent off of me. She owns a church XXXX XXXX XXXX, address is XXXX XXXX XXXX, XXXX, PA XXXX XXXX Some how this collection agency is now putting her XXXX cell phone bill on my credit report.
Company Response: Closed with explanation
2019-09-13
Staten Island, NY
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I just became aware of an account from XX/XX/XXXX from saying I owe XXXX dollars from a XXXX bill. I still have XXXX XXXX and I don't owe them. My account is up to date. When changed were made to my account I was told everything transferred over which it did because I paid for it. Now here it is XX/XX/XXXX and this show up as collections on my credit report. No one from XXXX has ever contacted me stating that I owe money.
Company Response: Closed with explanation
2019-09-13
Allemand, LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-09-13
Eight Mile, AL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: After being denied credit, i pulled my credit report. As i reviewed it i noticed several bogus accounts listed. As such i disputed with the three bureaus. The collector verified the debt. I was never sent any notifucation letters or right to dispute communications from them. I therefore sent a dispute letter i. Accordance with my rights under the FDCPA which was ignored. Its been over 60 days and i have had no response. This is not my debt, the have willfully ignored and violated the FDCPA and laws. This continued to hurt my credit and inflict damages to me fininacially as well as my reputation.
Company Response: Closed with explanation
2019-09-12
Mabank, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: XX/XX/2016 A credit collection company was collecting for a balance @ XXXX XXXX which I disputed and was actually settled for {$1500.00} with collection agency due to the fact they could not provide back up only saying I owed the debt to XXXX XXXX {$450.00} They removed the debt then they sold to the current collection company and back on my credit report.
Reach out to Credence Collection Company to try and explain the situation was told that I owed the debt - they did NOT have to provide back up to the debt I owe but I owe it.
I have turned this over in 2016 to XXXX XXXX fraud department - and a not to mention I am a CURRENT XXXX XXXX customer This is ridiculous that collection agency can continue to purchase a debt that was fraud and already removed not to mention to continue to collect which resulted in a settlement of {$1500.00}
Company Response: Closed with explanation
2019-09-11
AL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I have been in correspondence with XXXX XXXX since XXXX and Credence Resources since XX/XX/XXXX. Once I had received an alert that a negative account was on my credit report. I informed the representative that this account belongs to my mother whom shares the same first and name as myself, XXXX XXXX. I keep requesting in writing for them to provide me with written proof of the service address/equipment received with my address. Of course no one can provide me with this information, because I never had XXXX XXXX in my life. Credence Resources sent an email from me to look at the debt with the passcode ( zip code ) of the address of the debt. Of course I couldn't look it up because the zip code belongs to my mother. They went back to change the passcode to our name. Again I sent a follow-up email immediately informing them that I was not going to open up someone's mail that didn't have my address on it. I have provided proof of my driver 's license with my address for the past 12 years on. My mother and I had both spoken to someone at the XXXX XXXX about the wrong information in their system only to be hung up on. I come home today to check my mailbox to find that Credence Resources have done the exact thing that XXXX XXXX has done which is to take my mother 's information out of the system and to put my information in their system. I have NEVER once received a bill from XXXX XXXX and Credence Resources before until today. I immediately returned the mail because the account will not have my information on the bill. I have had my own cable/internet provider since XXXX and I have sent the records to XXXX XXXX. This debt hasn't been validated by me because this isn't my account, so this company should be immediately removed from my credit reports. This isn't the first time that I had to dispute debts that didn't belong to me but instead belonged to my mother.
Company Response: Closed with explanation
2019-09-10
Key Biscayne, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: A company called Credence Resource Management LLC reported a debt on my credit report. I disputed the debt and requested proof of debt. They sent a statement and a follow up email sending the same statement.I requested proof under Section 609 (a)(1)(A) & Section 611 (a)(1)(A) of the Fair Credit Reporting Act.
Company Response: Closed with explanation
2019-09-09
Houston, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Company Response: Closed with explanation
2019-09-07
Dallas, TX
Communication tactics
Debt collection: I do not know
You told them to stop contacting you, but they keep trying
Complaint: Credence Resource Management called me. I did not answer. When I returned their call they were asking for a " XXXX XXXX ''. I told them I do not know her and that this has been my phone number for several years now. My phone number XXXX and it is listed on the do not call list.
Company Response: Closed with explanation
2019-09-07
Mount Holly, OH
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: I have called Credence on several occasions with an account they have listed under XXXX XXXX XXXX XXXX XXXX, but I went to the hospital and received an incorrect bill from XXXX XXXX XXXX. I have been trying to get my account updated with with my XXXX information. At first they said they would contact their client and provide the info. I waited and called back and then they claimed they can't do anything, said there was a filing limit when I informed them that I was informed there was no filing time limit with XXXX, I spoke to numerous reps, one hung up on me, they kept transferring me, then they were all of a sudden that department was closed way earlier than they were supposed 30-40 mins earlier after they left me on hold for almost an hour and kept telling me to contact different numbers. I have been going back and fourth between the collection agency and XXXX XXXX XXXX trying to get this sorted out and no one has taken the time to get this handled or input the correct information for my XXXX XXXX XXXX. I informed the Credence Collection agency that because of their tactics I would just file a claim and get this handled
Company Response: Closed with explanation