Comerica

2016-08-27

Houston, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-26

San Antonio, TX

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-26

Los Angeles, CA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-26

Thousand Oaks, CA

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-23

Laveen, AZ

Problems when you are unable to pay

Consumer Loan: Installment loan

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-18

San Jose, CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-18

El Cenizo, TX

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-18

Eagle Pass, TX

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-18

Lewisville, TX

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Comerica Bank refuses to send legal proof : Comerica Bank refuses to send legal proof to support withholding {$4500.00} from my checking account. My current bank statement does not have a line item to support withholding {$4500.00} from my checking account and why I can not use my Check/ATM Card. See attached proof.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-18

Milwaukee, WI

Deposits and withdrawals

Bank account or service: Other bank product/service

Complaint: us direct express allowed a international hacker to take {$100.00} of my debt card for a fake computer virus protection that I did not approve to take off my debt card I had them investigate they said they would n't give my money back
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-17

San Antonio, TX

Other fee

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-17

Cordova, TN

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: The TN Human Services department has all child support payments going to the XXXX debit card issued by Coamerica Bank and Elite. The card is also referred to as an XXXX. Each time you dial the customer service number on the back of the card, no one picks up ( Tried 5 times now and longest wait time so far is 1 hour, 15 minutes ) and a fee of {$.00} cents is deducted from the child support balance. Summed up, no one answers the phone, online access does n't actually allow you into the account and the app does not work. It keeps you in a perpetual loop of asking validation questions, without actually validating your personal info to gain access into your account. This is a rip-off. Once you dial in with your personal card info or social, it automatically deducts money from your account without providing an actual service. I 'd like to simply have my money direct deposited into my checking account versus this rip-off debit card w/ NO customer service at all.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-17

NY

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I am an XXXX in XXXX that works on behalf of XXXX low-income and XXXX clients. One of our client 's contacted us concerning an identity theft issue pertaining to his Direct Express account. The client is XXXX and has difficulty traveling throughout the city. He filed a fraud claim with Direct Express because someone used his Direct Express card without his knowledge or permission and withdrew money from multiple ATMs in neighborhoods where our client never travels. Direct Express responded to our client with a letter stating that they had completed his investigation and found conflicting information and that they could not confirm that fraud occurred. There was no further explanation provided in the letter regarding the alleged conflicting information Direct Express used in making their decision. However, the letter stated that the client could call Direct Express to request a copy of the documents used in making their determination. Our client called Direct Express at XXXX on at least four occasions to request the documents. He has yet to receive the documents. Frustrated that he could not resolve this issue on his own, our client asked that I call Direct Express on his behalf to see if I could get a copy of the documents as his attorney. I called Direct Express and offered to provide them with a signed and notarized authorization form from my client giving me permission to communicate with Direct Express on my client 's behalf. The customer service representative at Direct Express said that I could not speak to Direct Express on behalf of my client and I need not submit an authorization form because I am not the client 's representative payee on his Social Security account. I asked the representative if there was a form that Direct Express could send to me that would allow me to communicate on behalf of my XXXX client and I was told there was no such form and that they could not provide me with the information pertaining to his fraud claim. I was unable to assist the client in getting information from Direct Express. As an attorney that works on behalf of XXXX clients, I imagine that many of my clients will face an issue pertaining to their Direct Express card, and unfortunately, I will not be able to communicate with Direct Express in order to assist these clients.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-17

LA

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: Money 's was taken from my Direct Express account XX/XX/XXXX without my authorization. I immediately made phone contact with Direct Express via Cell phone and reported the incident. Paperwork was sent via Post which I filled out and returned via the USPS. I shortly received a letter advising that my claim had been denied and case closed due to Direct Express stating that they did not receive the requested information from me. I again sent the forms on XXXX XXXX 2016 via USPS Tracking # XXXX XXXX XXXX XXXX XXXX. I received receipt conformation delivery of XXXX XXXX 2016 by XXXX XXXX. XXXX. Upon receiving the denial I spoke with Direct Express via phone in ref. to Direct Express resending the forms to me, @ which time I was advised by Direct Express that my claim would be reopen when the before mentioned forms were received by Direct Express. I made phone contact with Direct Express on XXXX XXXX 2016 and spoke with XXXX @ XXXX hrs and was transfered by XXXX and spoke with XXXX @ XXXX hrs. At that time XXXX advised me that there was no info available on the status of my claim reopened/not reopened, and who was assigned to investigate. I was also advised by XXXX that there was no time limit on how long it would take to complete (? Why was my case closed without all info received if time is not a factor? ). At that time I made a verbal request to XXXX that the current status of my claim be sent to me in writing. As of this date XXXX XXXX. I have not received my request. I am currently behind on my financial obligations, I am a XXXX Veteran and live on a fixed income. I feel as if I am being victimized all over again. I do not plan to continue with Direct Express because I no longer trust them. I went with Direct Express because the Federal Government recommend them.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-17

Glasgow, IA

Other fee

Credit card:

Complaint: I have had a Direct Express Debit Card for several years. I get my SSI electronically transferred to this card on the XXXX of each month and my XXXX transferred to this card on the XXXX of each month. On XXXX/XXXX/2016 my first card expired. Before my first card expired, I was sent a " Dummy '' replacement card from Direct Express. When I tried to activate the new " Dummy '' card about XXXX on XXXX/XXXX/2016, I was told by a Direct Express Representative that she could n't activate the card and it must be a " glitch '' in their system. She said she would send me a replacement card without charge and it would take 5-7 business days, but if I wanted my Direct Express Debit Card in two days there would be a Express Shipping Charge of {$15.00}. She went on to say that once I received the card I should n't have a problem getting a credit for the {$15.00} Express Shipping Charge since the first replacement card that was sent to me could n't be activated. On XXXX/XXXX/2016 I called Direct Express Credit Card Services to check the status of my replacement. I was told that a request for a replacement debit card had not been submitted. A man told me he would submit a request for a replacement card for me, but there is a {$15.00} charge for Express Shipping. By this time my SSI was two days late, the reason was that I had received a " Dummy '' Direct Express Debit Card that could not be activated in their system. After speaking to a Direct Express Representative the second time, I called within two hours and my second replacement card was in the process of being shipped. Direct Express took {$15.00} from my account to pay for the shipping of my second card. I was and am still angry that I had to pay a shipping charge. I have spoke to many Direct Express Representatives and am told that the charge of {$15.00} Express Shipping was a valid charge to my card. I should not have been sent a " Dummy '' Direct Express Debit Card that could n't be activated because of a " glitch '' in their system. I should n't have had to pay for shipping at all. The " glitch '' was their problem. I had to wait at least until XXXX/XXXX/2016 to receive my SSI/XXXX Benefits because of Direct Express Debit Card Services " GLITCH. ''
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-15

Santa Cruz, CA

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: My complaint is about " Direct Express ''. They are a rip off company they steal money through their illegal fees AND it is almost impossible to get through to someone. Either the phone system wo n't let you in by saying call volume is high, & to call back. Or finally - when you get through - the phone call is dropped while transferring the call to customer service. Then, IF one does get through via the phone, the customer service reps do n't do what they say they are going to do. When I finally get through to someone then I GET A DIFFERENT STORY than from the previous representative. ( If you want all the times I called let me know. ) Ever since I received my first social security dispersal in XX/XX/XXXX THEY HAVE CONTINUALLY STOLEN MONEY from me by charging me illegal fees for the ATM service. Stealing is against the law for me - why not for Direct Express? I was told in XX/XX/XXXX by someone in one their phone call center that I was to have XXXX FREE ATM CHARGE monthly from a Co-America bank. But they continue to illicitly charged me {$.00} when I use the XXXX ATM. In XXXX they reversed some of their illegal charges and now I found out they have done it again - for at least 10 months. I called AGAIN on XXXX/XXXX/XXXX. It was necessary to spend over 55 minutes on the phone. At the end of the long & frustrating ordeal I was told I would have an answer in 5 business days. That did n't happen so I called several times ON SEVERAL DAYS beginning XXXX/XXXX/XXXX. Direct Express is very difficult to get through to. On XXXX/XXXX/XXXX " XXXX '' told me that my " request for the refund of the wrongly charged ATM fees was denied and there was no explanation ''. I paid my money into the social security tax system many, many years ago and I DO N'T LIKE HAVING TO PAY TO GET BACK MY OWN XXXX MONEY FROM DIRECT EXPRESS OR CO-AMERICA BANK. THIS IS WRONG, WRONG WRONG.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-15

California Mens Colony Slo, CA

Customer service / Customer relations

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-12

Newark, NJ

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-12

Schuyler Lake, NY

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-11

Detroit, MI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-10

San Gabriel, CA

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I was enrolled in the direct express debit card where social security benefits can be received I was mugged on XXXX XXXX and my card and cellphone along with all my Medicare medical and i.d . we 're taken which I had in my wallet I am XXXX XXXX I also am XXXX so it 's difficult to remember pin number was on a paper inside pocket of wallet the people who mugged me went and made a transaction that was in the amount of {$980.00} and I contacted the card company filed a dispute gave clear explanation to incident they set up matter for investigation I was sent a letter asking me for additional details I sent a letter with atmosphere information and the amounts withdrawn from the car XXXX transaction and I waited for a reply from the company they had decided that no incident occurred and said they were not liable for any of the following transactions and would not be reimbursed so I asked for appeal with the results I also filed a complaint with XXXX then was contacted by a employee who is in charge of the investigation team then she said she would help resolve this matter she then mailed my account activities for the month of XXXX and XXXX showing withdrawalsome on XXXX XXXX for these amounts {>= $1,000,000} I had gave a full report to her about what took place the night of the mugging also told her I had no phone to call notified them within 2 days of incident she got in touch with me telling me in order to get the results of reimbursement of funds I was going to have to provide additional information I told her that I only had the purchase record of the cellphone I got in XXXX the carrier name me XXXX and she told me I need to get video for atmosphere machine or security recordings of place where atmosphere is located at I know I ca n't obtain anything like that in any need now I have been calling the person who is doing this matter and she ignores calls I left messages no replies and sent emails no response I want you to assist in recovering my funds from this company please contact me ok
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-09

Niverville, NY

Credit card protection / Debt protection

Credit card:

Complaint: I purchased a XXXX ticket on XXXX XXXX of 2016, from XXXX to XXXX for XXXX departure time at the XXXX Library twenty ( 20 ) minutes before the library closed. On XXXX XXXX, 2016 at XXXX I arrived at the XXXX Library to download and copy and print my XXXX ticket to get and depart exactly XXXX across the street from the XXXX Station, XXXX Pick-Up location on XXXX XXXX before XXXX. When the ticket did not show up in my email I called XXXX on XXXX XXXX, 2016, at XXXX, spoke with a female about not receiving my ticket, and how had I checked my email, spam, trash and inbox and had not received a bus ticket. She told me to write down some numbers regarding this bus ticket then she just disconnected and no one was no longer speaking to me on the phone as I repeated " Hello are you there? '' she was not so I did not get the information she told me to write down. I called back this above same date at XXXX, this time I spoke with a male, who stated he had sent a ticket to my email address. After sitting at the XXXX Library till XXXX and walking outside and being able to see the XXXX from across the library parking lot still without a bus ticket I rushed backed inside the library to see if the ticket had been sent. I started to get agitated and upset waiting there for this bus ticket. I went back outside and saw the XXXX leaving which infuriated me more. So I sat at the library computer till XXXX until I could stand it no longer seething. I walked back home with my luggage XXXX blocks away from the library. After I got home at XXXX, I called XXXX back telling them I wanted a refund and some female who said she was in XXXX kept trying to reschedule me for a later departure when I had n't even gotten the first bus ticket. So what sense does that make XXXX She wanted to reschedule me a ticket departure time at XXXX of which would have been XXXX ( XXXX ) late where I was trying to get before XXXX. It would have been useless since this was a scheduled mandate XXXX. Then she wanted to see if she could reschedule me a ticket for some other future date than refund me my money. I asked her was she crazy or on drugs. She would n't connect me to a manager and kept telling me the manager would tell me the same thing so I said " Then let me be the judge of that. It 's my money not yours. '' She hung up on me. I called back to speak with a manager and kept getting people asking me why I needed a manager that I needed to go through them first to resolve my issue before speaking with a manager. What a crock of you know what. When I finally got the XXXX ticket to my email it did not arrive till XXXX XXXX XXXX, 2016, which I found out at the XXXX Library the next day on the XXXX of XXXX. Tracking XXXX My dispute regarding evidence given and attached herein. I am certain there was not a impartial genuine resolution attempt to said dispute. Several indicate that Comerica Bank not only has a lackadaisical interest in customer resolutions or debit card issue. But rather encourage denial of provisional credit and fraudulent practices to deceive and cipher fees from money transfers where even the transfers are returned and Comerica Bank keep those fees always from the initial transfer transaction. To date am due disputed {$3.00} in transfer fees that I was informed I would unequivocally receive to no avail. XXXX under XXXX XXXX XXXX XXXX XXXX - Bank fraud. The XXXX Treasury has a duty to reach out under the law to individuals being used by Comerica Bank for unjust enrichment practices ignored by the Social Security. This complaint entails a lack of enthusiasm to thoroughly investigate several transactions I made to Comerica Bank, whom exhibits a bias motivation concerning Social Security Beneficiaries.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-08

Canoga Park, CA

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-08

Urbandale, IA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-08

Sacramento, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response