Comerica

2016-10-17

Barnes, IL

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-16

New Haven, WV

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: Mastercard sites will not find an atm location on their XXXX different sites! this is fraud to get you to pay fees! also spent 20 minutes on the phone ; it finally said hold on for a person. Then said they hade a high volume call back later and hung up on me again ; tried 3-4 times! These are the XXXX sites try them ... ... ... ..the last one is SS web site, too! XXXX XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-12

Santa Ana, CA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-12

Staten Island, NY

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-12

Bronx, NY

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-11

Arcadia, CA

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: hi I bank with Comerica Bank for many years and rarely overdraws my account. it all started when I initiated a online transfer for a check I am writing on XXXX/XXXX/16 for {$300.00}. I need to write a check to my acct ending in XXXX that day. Before going to make the payment at XXXX XXXX XXXX, I made sure I transfer the funds from my acct ending in XXXX. I thought all is done and set. When I sent online to check my account, I notice that my acct XXXX is overdrawn. My transfer on XXXX/XXXX/16 seems like it never happened. I notice that there were 3 overdraft items instead of just one. I ponder on that as how could that be?!?! I did a couple of online bill payments on XXXX/XXXX/16, but it did not leave the account until XXXX/XXXX/16. I know this because I see it have already deducted from my account that morning when I did the {$300.00} transfer. I did the transfer at exactly XXXX that day. I called customer service to make them aware of my situation with their online system. Of course they say they do not see any issues. I point out to them that there is because I did the transfer and it did not show and also the mobile system is out of whack. its showing that transaction are being done on weekends. They refused my explanation and refuse the refund. Then I ask them why I was charged 3 {$33.00} fee instead of 1? I notice from my transaction history that it seems like all the transactions were aligned that the biggest item paid firest rather then by the time they are presented like most banks do now. The rep said that it is Comerica 's policy to align the biggest items first. I feel that 's their policy to make more money from their most unfortunate clients. Please take a look that this policy as I strong feel that this is not the right thing to do especially when I paid the other XXXX small items 5 days ago. please contact me if you have any questions or any proof. thanks XXXX XXXX XXXX
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-10-07

Adams City, CO

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-10-07

Fort Smith, AR

Unauthorized transactions/trans. issues

Prepaid card: General purpose card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-10-07

Las Vegas, NV

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-06

Chester, PA

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-05

Brookfield, WI

Unauthorized transactions/trans. issues

Prepaid card: ID prepaid card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-04

Dairyville, CA

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-04

Sacramento, CA

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-10-03

San Anselmo, CA

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-03

KS

Other

Credit card:

Complaint: The Direct Express web site wo n't work and no one will answer the phone number they yell me to call. I do not have any other choice about where my Social Security payments are made.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-30

Stantonville, TN

Using a debit or ATM card

Bank account or service: Checking account

Complaint: My complaint is with Direct Express, the card the government uses to issue my Social Security XXXX checks. This is regarding the complete withdrawal of funds from my account with Direct Express from an ATM. Using a cloned credit card unknown persons at XXXX on the on the morning of XXXX XXXX, 2016 made several withdrawals from the account, each transaction was around {$300.00} for a total of {$1600.00}. They did suspend the account and issue a new card however ; after that first call we have been unable to speak with anyone. Direct Express has made no attempt to contact me to help resolve this theft from my account or assist in filing a police report. I 've long been a user of Direct Express and up until now have always regarded them as an excellent company. I have every faith therefore that they will do whatever they can to rectify this situation. Yours faithfully, XXXX XXXX
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-29

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-28

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-28

Austin, TX

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-27

Phoenix, AZ

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Harrisonville, MO

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-27

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Dallas, TX

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Comerica bank handles the Social Securities cards. A XXXX lady lost her card so we went in the bank to get a replacement. The banker there convinced her that it would be better if she got a bank card with no fees in case the card was lost again. So the bank took her last {$80.00} ( may have been {$100.00} ) to open her no fees account. What the bank failed to inform her was that the account was no fees after Social Security confirmed the switch and moved the money into her account. They later confirm after they had fee 'd her account to a - {$40.00} was that it would take SS 120 to 160 days to transfer and she would get bank fees till that date. So they took the last bit of money from a XXXX lady then fee'ed that money away till she owed them {$40.00} and they turned her into the credit companies to hurt her credit. This bank should no be handling SS accounts when they have intent to steal those customers and tricked and lied to her. This is robbery and fraud.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Brentwood, TN

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Complaint: I have been on the phone and ca n't get through this horrible phone system and sit and wait for the fraud area to pick up for over an hour and then it just disconnects. I am out {$100.00} that I need to feed my kids with and I ca n't get any response. I have had it! I ca n't get anyone to provide the police report details to.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-24

NY

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: To : XXXX XXXX, CEO To : XXXX XXXX, CEO XXXX, XXXX DBA XXXX Telephone : XXXX RE : XXXX XXXX Request return of stolen monies in the amount of {$340.00} I have " escalated '' the matter as well as I now believe you are now and have been since XXXX/XXXX/2016 chosen to deal treacherously with me. The US Department of Justice is involved. The account you are choosing to ignore daily with these canned computer generated responses is managed by the US Department of the Treasury. I have pledged to cooperate with the local, state, federal and international authorities to make certain you are named as co conspirators due to your utter and complete lack of cooperation with me to resolve this matter at this level. I believe you you are also practicing a deceit upon me. I have contacted XXXX in XXXX WA as the creators of this " company '' XXXX XXXX were both former employees of XXXX and to solicit the help and assistance of US governmental authorities in directing any and all inquiries to their attention. The fact that the telephone numbers you publish using public FCC channels have proven to be numbers I have been unsuccessful in reach you with is troubling and disturbing. I will reiterate I never knowingly entered into any purchase agreement ( s ) or transactions of any kind or nature with your company or any entity, affiliate, or offshoot thereof. I never gave permission to anyone to use my credit card to make an international purchase or any other kind of purchase arrangement with XXXX or any other name XXXX may be doing business as or under. I have never knowingly authorized any use of my credit card for the purpose of transacting and receiving any merchandise through XXXX or any other name, affiliate, alias or offshoot of XXXX. I had never heard of XXXX until XXXX when I discovered my credit card was fraudulently and without my knowledge, expressed permission, or consent used to transact business offshore or in any other manner with XXXX. Again, any legitimate representative of XXXX is encouraged and invited to call me to resolve this issue. You have participated in the international theft of {$340.00}. from my person. It 's stunning you appear to care nothing about your good name or business reputation or integrity that you 're not even bothering to communicate with me on a good faith basis. I have never Never NEVER with my own free will subscribed to your website or page or by any means on internet or electronically. You are using information I provided at your request in an attempt to have you return my money you participated in the theft of to send me an email of your ecommerce site! I have unsubscribed from this ecommerce site. I have never opened an ecommerce account with XXXX or any entity of XXXX! I want my money returned! I am a person living with XXXX and am elderly. Please contact me at XXXX. I am not now nor have I ever authorized you to use any information provided to you to resolve the recorded thefts on XXXX and XXXX to open any ecommerce accounts or to add me to any XXXX mailing lists or to subscribe me to receiving any emails. You will cease and desist communicating with me for any reason other than a. returning the money stolen from my credit card account by means of fraud and by b. providing necessary information that will assist in the subsequent capture, arrest, prosecution and conviction of the thief or thieves responsible for perpetrating this fraud upon my person. XXXX XXXX Cc : Direct Express Comerica Bank US Department of the Treasury Department of Homeland Security US Social Security XXXX Administration XXXX County Police XXXX, US Attorney General US Senator XXXX
Company Response: Closed with monetary relief

Disputed: No Timely Response