Comerica

2016-12-12

Antioch, CA

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-12-09

Manteno, IL

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-08

Lewisville, TX

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-08

Houston, TX

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I originally opened an account with XXXX that was converted following XXXX acquisition by Comerica Bank. Since I was unable to retain my old account type ( with no minimum balance or fees ), To better serve my needs, I converted the account to a " Premier Checking '' account with a {$5000.00} minimum balance to avoid fees and inactivity charges. At some point over the last two years, Comerica apparently changed the parameters for their Premier Account to involve a much higher minimum balance to avoid a service fee. I was not informed of such change, and I presume that my account was grandfathered under the old conditions, as I was never charged a service fee on the account. After several years of just collecting interest, the account went pre-escheatment status and I was informed that I needed to take action to keep it from being sent to the State of Texas. While taking the steps to avoid escheatment, I noted that I had suddenly started receiving a {$22.00} service fee on the account despite the fact that nothing had changed in my balance or the type of account that I had.. I notified the XXXX location of the issue. The banker had no product knowledge and was unable to explain to me what happened, but did show me the parameters for the new " Premier Checking '' account, which now required {$25000.00} for a minimum balance. We concluded that when my account was dormant, it was either grandfathered or simply not getting charged, but when it entered pre-escheatment and was reactivated, the fees started occurring. The banker helped me convert the account to Comerica 's new {$5000.00} minimum balance account and assured me that she would get the fees refunded. My next statement came and not only were the fees not refunded, but a third fee had processed on my account. I came back in and was once again told that the account would be converted to the proper account, but somehow XXXX fees had accrued before this happened. I have made five trips to Comerica over the last few months and the experience has been the same each time. There is never a manager available to speak with me, and I would have to wait over an hour each time to speak to someone who could actually help me. Whether I speak to a banker or a teller, no one at XXXX different branches can pull a sufficient transaction history that shows the fees, no one can be bothered to pull statements from those time periods, and while they keep claiming that all of the fees have been taken care of, my balance is still short of where it was before the fees started accruing, despite the fact that I have never added or removed money from the account in question this year. I have been promised call backs on XXXX different occasions from branch managers at XXXX different branches ( including XXXX and XXXX ) but have not yet once received the follow up call back. On my last visit, I requested information for the District Manager and Regional Manager, but instead was provided a long-distance number to a " Quality Process '' department that is supposed to handle complaints. Upon departing the branch, I received a call from the teller who I had just spoken with. She mistakenly called me while trying to call one of the other branch managers to warn them that I was calling Quality Processes and to " cover their XXXX '' so they did n't get in trouble. When I informed her that she was speaking to the very customer that she was complaining about, she promptly hung up on me. It has been one week since I reached out to Comerica 's Quality Processes department and left messages for them, and no one has bothered to return my calls. I 've even notified them via social media and their social media team has assured me that they have forwarded my complaint, but my calls have not been returned. I was incorrectly charged XXXX {$22.00} fees and I just want my money back
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-12-08

Beverly Hills, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-12-08

Phila, PA

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-06

Columbus, OH

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-05

Youngstown, OH

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-12-05

CA

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I am XXXX, in a wheelchair, and my only income comes from XXXX. On XXXX XXXX, 2015, I went to an ATM to take out {$100.00} on my Treasury recommended Direct Express/Comerica Bank prepaid debit card. Several days later I learned that on that same day someone had taken out a total of {$1400.00} on my account, basically my entire monthly income. I submitted a fraud complaint to the bank. I also went to the police station to file a complaint. The police investigated my complaint. They showed me a video of my XXXX XXXX ATM withdrawal. The video showed a woman standing behind my wheelchair while I withdrew money and then later withdrawing my money. In XXXX 2015, I got a letter from Direct Express that they denied my fraud claim and would n't return the money stolen from me. I never learned why but when I called Direct Express they said they would reopen my fraud claim. It has been over a year since that time and Direct Express has still not completed my fraud claim or returned the money stolen from me. I gave my police report to Direct Express on several occasions long ago but they refuse to give me a time when my claim will be resolved or my money returned. I have attempted to get help from legal and other non-profit advocates. Direct Express refuses to talk with these advocates, even when I am on the phone with them or they offer to provide an authorization. I 've called Direct Express dozens of times in the past year but they wo n't tell me anything. Not only is Direct Express not helping with my fraud claim, they are refusing to let others help me with it. I have a limited understanding of my rights in this situation and Direct Express has made it impossible for anyone to help me.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-12-01

Cub Run, KY

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-01

Katy, TX

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-30

Wilmette, IL

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-30

Fort Collins, CO

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-30

Detroit, MI

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-30

Arcola, TX

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-28

Berkeley, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-28

Foothill Ranch, CA

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I have had a problem with the " Direct Express '' debit master card account! I had XXXX different deposits ( returned merchandise ) from the same merchant into my account on XXXX/XXXX/2016 neither transaction reflects in my account! I have contacted the customer service numerous times to no avail! They refuse to allow me to dispute or file a claim for the money they have received from the merchant, and not deposited into my account. I am seeking your help to get my money from this Direct Express bank.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-23

Bakersfield, CA

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-22

KY

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: On XX/XX/2016 at XXXX charges were made at a XXXX store # XXXX in XXXX XXXX. I live in the state of XXXX. The first charge was for XXXX @ XXXX, the second was for XXXX @ XXXX. The last purchase I made was at XXXX at the XXXX XXXX XXXX in the town where I live in XXXX. When I found the fraudulent charges on XX/XX/2016 I immediately called and reported them, and I disputed the charges, and cancelled my card. Direct Express refused to put the funds back on the card even though they seen the charges were made in Ny. But still wanted me to dispute them which they say takes XXXX days. I called on the XX/XX/XXXX, they had no record of me disputing the charges! So I had to start the process all over again. This is my XXXX check, and my account is drained. They tell me there is no phone number to talk to the people who investigates fraudulent charges nor is there a corporate number to call. Something is n't right with this company.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-17

Bakersfield, CA

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-17

Albuquerque, NM

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-11-16

Jackson, MS

Unauthorized transactions/trans. issues

Prepaid card: General purpose card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-15

Frenchville, PA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-15

Wesley Chapel, FL

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Complaint: I receive XXXX for my son on the XXXX. On XX/XX/XXXX I went to the atm to take out money. The machine said I was exceeding my balance so I checked online. Noticed that someone in XXXX had withdrew XXXX $ from my card. I had my card the entire time. So I contacted direct express immediately. Filed the claim for fraudulent transactions. They told me I needed to write a letter or wait for their paperwork and send it back. I decided not to wait and sent out my letter on the XX/XX/XXXX which the confirmed they received on the XXXX. To this day of the XXXX I have yet to receive their paperwork. I call them everyday and all they tell me is I have to wait for them to complete the investigation which will take 45-90 days to receive credit. I am being evicted from my home as this is my only income. I have done everything they have asked and no credit. They also charged me for a new card which is n't fair since I have my old one and charged me shipping.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-14

Greenbrae, NV

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response