Comerica

2016-06-28

Fort Worth, TX

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Complaint: I receive monthly benefits from S.S.I. XXXX. On the first of each month my benefit payment is put on a debit card in the amount of {$730.00} via a Comerica Bank Direct Express Mastercard debit card. On XXXX XXXX, 2016 I discovered that my balance on the card was only {$140.00}. I only used my card to make a purchase on XXXX XXXX, 2016 for about {$15.00}. As soon as I discovered that several hundred dollars was missing from my account I called the phone number on my Direct Express Mastercard to report that my funds were not in my account. It took me over two hours of waiting on hold and repeatedly getting hung up on before I was able to contact the Comerica Bank Direct Express fraud line. I reported to them finally that my money had been robbed from my account. They informed me that someone in Florida had withdrawn several hundred dollars from my account at an ATM at a XXXX store. I live in XXXX XXXX XXXX and have not been to XXXX. I ask the fraud line to hold off on cancelling my card till I could go to a Comerica Bank ATM where I was able to withdraw {$140.00} of my {$140.00} balance. Even though I used a Comerica Bank ATM I discovered they still charged me a {$3.00} fee for using their ATM. After much difficultity and a long wait on the phone attempting to call Comerica Bank back to cancel my card. They told me that within ten days they would mail me a fraud form that I would have to fill out and mail back to them and then they could conduct a fraud investigation that would take up to 45 days before I could get my SSI XXXX funds refunded to my account. Today is XXXX XXXX, 2016 and I have not yet received the form they promised to send me to start the process to get the money stolen from me back. On XXXX XXXX, 2016 I opened my own direct deposit bank account with another bank since evidently the Comerica Bank Direct Express system is not secure and due to a fraudulent breach of their data base my money was stolen from me. I have only used my card to either make ATM withdraws or to make purchases at the store and to pay utility bills. I have never used my card to make any purchases online nor used it in anyway to put the security of my card at risk of theft. As a consequence of my money being stolen from my Comerica Bank Direct Express account I have not been able to pay my bills and have suffered serious financial hardship and had to lean on family members and friends just to eat and try to get by without the money from my SSI XXXX in the month of XXXX 2016.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-24

Tulsa, OK

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-06-23

Elyria, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

WI

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Complaint: I am the XXXX for my son 's SSI benefits via the Direct Express debit card. On XXXX XXXX I tried to withdraw $ and had a {$0.00} balance. His deposits are on the XXXX of every month, XXXX was no exception, that '' s verified. The transactions were made XXXX ( I live XXXX ) with a cloned card according to the XXXX XXXX fraud department. ( where the major transactions were made ), I filed a police report locally as instructed and filed Direct Express fraud packet. They say they have received it, but it will take XXXX90 days to review. ONE phone call could clear up any issue that I had anything to do with this! NO REFUND..I 'm about to be evicted! ANYONE you talk to on the phone gives you the runaround! I see after doing some research, MANY people experienced the same thing! In XXXX or previously! Something is being breached within that company! Too many people with the exact same story ... .and no $ returned!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-22

Clovis, CA

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-22

Tulsa, OK

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-22

Wilkes Barre, PA

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-21

Johnstown, OH

Fraud or scam

Prepaid card: General purpose card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-21

Columbus, GA

Deposits and withdrawals

Bank account or service: Other bank product/service

Complaint: My name XXXX dob XX/XX/XXXX had XXXX scam out of my account with Direct Express, I called and reported it within minutes of discovery, on XX/XX/XXXX.filled Out and returned paper work still no return of funds will be 4 weeks in 2 days, please help Me before I go broke.My Social security is put in this account, Direct Express has not meet Expectations.Thanks for any help. XXXX XX/XX/XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-21

Grosse Ile, MI

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Comerica Bank charged me {$6.00} for Bank On-Line fees in error. They only credited me {$13.00} even though they over charged me for over 2 years!
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-06-20

Jefferson, WV

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-06-20

VT

Using a debit or ATM card

Bank account or service: Savings account

Complaint: I I XXXX XXXX have a direct express debit XXXX card from Comericia Bank. I could n't find my card on XX/XX/2016 so I called direct express to cancel it but I could n't get through there phone kept saying they were busy and hung up a welfare worker also called she could n't get through either we called my balance went from XXXX $ to XXXX $ to XXXX $ because I could n't cancell it. They would n't tell me where the transactions took place how much said they send a paper in the mail never got it still. So I got paper from then that say if I file them out and they revived then by the 10 Bussniss day my card will get a provisanry credit for what I was disputing. I sent hard copy 's faced several copy 's here XXXX I faxed attached. The tenth day I called and they said first they did n't have my papered second they did they had all the faxes too I have q XXXX worker as a witness she was taking with me n directs express they had it all read the transaction amounts to us said my card would have money by XXXX XXXX. I called later that day to see if I had money yet and nothing so I asked when this other women says never. They closed your case I said why she said I did n't send my papers in. Then she said I did n the case was n't closed then she says it was then it was n't then the supervisor said I was not getting nothing I was a liar and a crazy and to bad for me. I call the police they never even called then to get any info for investigation at all so how can they not give my money back???? I 'm homeless I been XXXX because I had no place to sleep because XXXX did n't give me nothing back and it 's there fault there phones were down all that day and have been most days this month look up online you can see. I have rights they ca n't keep my monrh its XXXX law they have to give it back in 10 days that 's the law o need help XXXX with this not in a few weeks I calls u XXXX u did n't wan na rent my report I pray u do your job n help me call Comericia bank I 'm not the only one that 's had problems they were on the XXXX XXXX last month sane kinda thing and I 'm the liar??!! No I am not. I have XXXX calls recorded I had to I could n't behind the lies they were telling me XXXX supervisor told me to XXXX I get Ssi for a reason. I called a lawyer and he said let u do your job and if not we 'll I 'm XXXX but I still have rights n they said no one could hear is talk wgy they got to hide I no there lies, you need tu shut this place Down n it a bank thing it Comericia bank ok the card there the ones ok the end I not being jerked around I have XXXX XXXX to care for too really!!!! Thank u please help Md. I was in jail last year got out all my money was taken off my card then all and it was n't me but they wiujdbt even call the cops to see the cold nee who did it too but no they did n't care I do XXXX $ is a lot of money u need it tu b inside sleep. Thank you for your time.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-06-17

Wasilla, AK

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-17

Detroit, MI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-16

Greensboro, NC

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

Marigold, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

Val Verde, TX

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-09

E Fairfield, VT

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-09

Auburn, WA

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-09

Houston, TX

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-08

Edmond, OK

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-08

East Liberty, PA

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-08

Bellaire, TX

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Made a payment to my employee through her bank account with Comerica Bank. Payment was debited to my account but employee never received the money.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-07

Greensboro, MD

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-07

Birmingham, AL

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response