Comerica

2018-07-10

Chino Hills, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-07-10

N Valley Stream, NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2018-07-09

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with monetary relief

Timely Response

2018-07-09

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-07-09

Andrews, SC

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-07-08

North Hollywood, CA

Other transaction problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: The transaction was done over the phone. I had a total of {$3600.00} ( estimated ) and within just hours of 2 deposits my account was hit by this phone number and made an authorized money transfer. My card provider ( XXXX XXXX ) was contacted by me about this and they could only give me a phone number ... XXXX. I made an attempt to verify the company name but there was a message telling me that information to this number is not available and will require a court order to access. That right away set me off and I am now very interested in take full control of this person ( s ) accounts and all assets with company and private. This has put me at a very inconvenient problems. I have been through this once before and this time I am playing for keeps. Any information you can provide as this a Federal crime ( I am a VET ) and I am Federally protected. Would request your help in obtaining any information. Thank you very much in advance. XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-07-06

Cleveland, OH

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with explanation

Timely Response

2018-07-06

NM

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Complaint: I started a complaint with XXXX XXXX due to somebody stealing my money twice now the first time that it happened they were very quick about it but now that it happened again it is taking longer I don't know what's the difference that it was quicker the first time and not the second time but somebody has stolen my XX/XX/XXXX social security check of XXXX and I want it back now either XXXX XXXX can handle this or something because it happened out of state in XXXX and I live in XXXX XXXX XXXX, XXXX XXXX. how am I going to get from XXXX XXXX XXXX to XXXX just to use the ATM and pull out my own money I just don't understand I want this issue solved.. now they haven't done it again thank God but the fraud and identity theft thing has got to go people should just get a job and leave other people 's money alone and stop stealing they should do like in the old times and have their hands cut off.
Company Response: Closed with monetary relief

Timely Response

2018-07-06

Detroit, MI

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2018-07-03

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem with direct deposit
Company Response: Closed with monetary relief

Timely Response

2018-07-03

Kawaihae, HI

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: XX/XX/2018 : XXXX XXXX or XXXX XXXX debit card has incorrect balance. There is ( {$57.00} ) missing in my account and the balance online is incorrect! Previously, I had been traveling outside the USA and if this error occurred it could have gotten me killed in a unknown location. There have been many complaints filed about the online portal and ethics of social responsibility involved in this bank. If they can not get an online banking portal correct without an efficient way to contact them, then taxes with social security and retirements appear not valuable to the government who use taxes from crime in this system!
Company Response: Closed with explanation

Timely Response

2018-07-03

Birmingham, AL

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2018-07-03

Redlands, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-07-02

Alameda, CA

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: I own a business and had an account with Comerica Bank for about a year. in XX/XX/XXXX I recived a certified letter from " XXXX XXXX XXXX '' from Comerica that on XX/XX/XXXX that my account will be closed and if I dont go in the bank and close it, he will. He did not provide any information as to why, and when I called them they said its their decision and they have decided to terminate our relationship. I own an ATM company, and on a monthly basis we write about 250 checks to pay our vendors. They issued this letter to us right after we had mailed out our vendor checks. We did our best calling our vendors to tell them to cash their checks as soon as they can to avoid checks being returned. On XX/XX/XXXX, I went into my local branch " Comerica Bank XXXX XXXX XXXX XXXX, Ca XXXX and spoke with the manager XXXX XXXX and closed my account. I made sure the account was at a XXXX balance. Couple of months later I get a letter from XXXX about being reported to them for unpaid fees. I called XXXX and I was told that Comerica reported my business to them for some fees that had posted to my account after when it was closed. The total of the fees was {$520.00}. I researched this and found out that Comerica had tacked on overdraft fees from the time after when I closed my account per their request. I called Comerica to dispute this but they did not want to cooperate with me. By being reported to XXXX I can not open any new accounts with any other banks. I have tried and they say my business names needs to be removed before a new account can be opened. On XX/XX/XXXX I then called XXXX and just paid the {$520.00}. Although I do not believe I should pay for it, I still did just to be done with this. So the issue now is that although I paid in full the fees XXXX is telling me they can not remove my business their systme, and the removal request has to come from Comerica. So I then called Comerica and told them I need to be removed from XXXX as I paid them their {$520.00}. After being transferred to many different people and departments, I got a hold of someone in " Corporate Quality Process Department '' XXXX and I was told that yes our account shows paid in full, however they will not remove me from XXXX. I am writing because I need help from being a victim of bad practice by Comerica Bank. Not only I paid the {$520.00} for which I dont believe I should have, now my business is reported to XXXX which is a negative mark and not allowing us to work with any other banks. My company has been in business since XX/XX/XXXX and we have never had any issues. I need help in getting my business removed from XXXX, and also I would like a refund for my {$520.00}. My business name is " XXXX XXXX XXXX '' and my XXXX is " ATMs Unlimited '' Address is XXXX XXXX XXXX XXXX, Ca XXXX. I am the owner of the business and my name is XXXX XXXX and my phone number is XXXX
Company Response: Closed with explanation

Timely Response

2018-07-02

Islington, MA

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-07-02

Sacramento, CA

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-07-01

North Kortright, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with monetary relief

Timely Response

2018-07-01

Greenwood, CA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: Hello I'm the payee for my daughter who receives SSI to Direct Express every month on the debt card. On XX/XX/XXXX at XXXX an amount of {$810.00} was places on my card as soon as the money hit XXXX was transferred from my account to XXXX XXXX in NV and my card was canceled with no explanation. I live in CA and have no transportation to even travel that far let alone cancel my card that isnt expired till XXXX. Direct express says I made the authorization, lost my card or gave it to someone but a new card will be sent with the remaining balance of {$8.00}. I still have my card never lost it or gave my information over the phone or to anyone. I please need help the funds are to help pay rent and provide for my household. When I try calling the phone hangs up and no resolution. I did file fraud but I feel I need more gelp in my corner its completely obvious this was a fraud situation from doing research online XXXX XXXX does this to the CX and nothing gets done. Please please for the CX can you stop the employees from doing this to other SS recipients
Company Response: Closed with monetary relief

Timely Response

2018-06-29

Atl, GA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with explanation

Timely Response

2018-06-28

Dallas, TX

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Transaction was not authorized
Complaint: I recently opened an a checking and savings account with Comerica bank after not having been a customer for several years. They did not tell me at that time that there was a prior balance from my old account of {$220.00}. They did encourage me to apply for a secured credit card ( CD ) to help build my credit score so the next week, I went back in and applied for it with the required minimum security deposit of {$300.00}. The bank told me it could take 7-10 business days to make a decision. Comerica made its decision in 2-3 days and denied me the credit due to income to debt ratio and said my deposit would be refunded. I waited a few days for the refund but when it did not come, I called the bank. I was told it could take 10 days to refund and they would either refund my XXXX XXXX checking account or send me a paper check in the mail. I waited a few more days and still no deposit or check. I emailed the bank manager and she responded that I had owed the {$220.00} and it had been deducted from that deposit amount and the remainder sent to my Comerica savings account. At no point during this whole time did they ever once tell me I had a past due balance or that they would be deducting that amount from deposit. they also never asked me if I wanted any amount returned to the account from which it had been taken ( XXXX XXXX ) or to my Comerica account. I was completely blindsided by this and it feels very sneaky and unethical to not disclose a previous debt then encourage me to make that security deposit. They have never even explained to me what the debt was for. As far as I knew, I had paid that debt years ago when I closed the account. I believe they tricked me into making that security deposit in order to secure funds for that debt. I had the money to pay the debt but they never asked me about and I had to go to great lengths to even get a straight answer from them about this. If they allowed me to open the account knowing I had an unpaid debt only to secure those funds then this is highly fraudulent and unethical. I was trying to rebuild my credit but now I have another mark against my credit for the hard inquiry for the secured credit card.
Company Response: Closed with monetary relief

Timely Response

2018-06-28

Commerce, MI

Problem with a lender or other company charging your account

Checking or savings account: Savings account

Transaction was not authorized
Company Response: Closed with monetary relief

Timely Response

2018-06-27

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-06-27

Managing an account

Checking or savings account: Other banking product or service

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2018-06-26

Tucson, AZ

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Complaint: In XXXX I was asked to guarantee a loan for the company I worked for - XXXX XXXX XXXX. The amount was {$44000.00} to guarantee to Comerica Bank. XXXX told me it would only be for a few months. I left the company in XXXX as XXXX brought in new management. I received letters from Comerica that they were going to send my money to unclaimed funds for non-activity. I withdrew {$40000.00}. In XX/XX/XXXX Comerica threatened to sue me if I didn't return the money. I did. In XX/XX/XXXX I received a letter from Comerica stating that XXXX had defaulted on its loan and they were confiscating my {$44000.00}. According to the documents I signed, I was to be notified of any changes or modifications to this loan, as a guarantor. I was never notified of any changes or modifications to the loan that they made with XXXX. As a result I contacted a lawyer and should receive my money, however Comerica is not releasing it and has put a hold on it. I have been corresponding with : XXXX XXXX XXXX, Vice President Comerica Bank, XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX, CA XXXX Email : XXXX ( XXXX ) XXXX Direct ( XXXX ) XXXX Fax They will not release my funds after breaking their fiduciary duty with me and breaking the bank covenants with me. Please help me with this. My phone # is XXXX and email is XXXX. Thank you so much, XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-06-26

Lewisville, TX

Fraud or scam

Money transfer, virtual currency, or money service: Refund anticipation check

Complaint: I had left XXXX XXXXXXXX XXXX in XX/XX/2013 because my account became compromised by a XXXX account. When I went to XXXX XXXX I then discovered fraud where someone else had operated out of a bank account in my name. Then I went to XXXX XXXX XXXXXXXX and fraud was discovered there too. I reported the account discoveries to FBI agent, XXXX XXXX, over the phone, but I was never given any account information to dispute from any of the financial institutions. I made a CFPB on XXXX and was later told it was my biological mother who had stolen my identity and drivers license with my grandmother and had taken out a fraudulent student loan and cost of living loan. Then this is what lead me to Comerica Bank to open up a new bank account with 3 account : Personal checking, savings, and a business account ( I only kept business account open for 2 months and decided the business account was unnecessary for my independent contracting job as an entertainer. ) My account was then compromised after a break in at my apartment and financial documents where stolen that lead me to close my personal checking, and saving account and open new bank accounts numbers at Comerica. But since one of the documents that were stole from my apartment was the form to add an authorized signer on my bank account, the accounts that I closed remained opened and was being operated under my identity without my knowledge. I had paid an early cancellation fee to XXXX with my original Comerica debit card, but during the break in at my apartment the XXXX line was reactived when they stole the cell phone from my apartment which was used to make external bank transfers with my original Comerica bank accounts. It was used to embezzle money from another insurance scam I was victim to tied my XXXX of XXXX 2013 XXXX purchase, and then to a fraudulent XXXX auto loan tied to a XXXX from my biological mother stealing my identity. Next a fraudulent tax return was filed where my biological mother had forced my ex-boyfriend, through prostitution, to marry her under my identity so she could have access to my bank account at Comerica with the stolen insurance money embezzled first from XXXX XXXX, and then a trust awarded to me from the insurance fraud scam I was a victim to from the technology company. These accounts were also used in a fraudlent purchase of XXXX XXXX XXXX XXXX. Next it was used to place the secondary car insurance fraud tied to the 2013 XXXX at XXXX XXXX purchase. There were some other acts of identity theft and crimes committed under my identity in an attempt to bill out of these accounts. I had started receiving notices that the original accounts address were update anytime I did a change of address when I moved. I thought that was weird because I had closed the accounts so why would it update the address for closed accounts. I went to Comerica and showed them that the original accounts address was update and they should not even be opened. The banker told me the accounts were closed and when I asked for statements to verify that she would just show me the account balance was XXXX. I told her that doesn't reflect closed and she told me the bank could not provide me with anything in writing. I spoke with branch manager and none of them would provide me with any further details or a typed letter. I was later informed that through other telecommunication companies like XXXX XXXX XXXX my bank account was hijacked through a phishing email, in addition, to being backed onto a different server by my XXXX XXXX service that took over my XXXX account to withdrawal embezzled money from the insurance company that was placed in my account without my knowledge. I have made XXXX reports on these telecommunication companies as well as FTC reports . These funds were being used to pay for medical fraud scams that was being run under my identity that I had no involvement in. No bank has provided me the records or activities on these accounts as required to do so under consumer protection laws.
Company Response: Closed with explanation

Timely Response