Comerica

2018-05-25

Natural Dam, AR

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with monetary relief

Timely Response

2018-05-23

Finksburg, MD

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble using the card to spend money in a store or online
Complaint: On XX/XX/XXXX at about XXXX, I accessed my XXXX account to check balance of my XXXX XXXX. The account said " Fraud Suspended '' and could not access the transaction history. I called the XXXX number and was told that a charge attempt was made from 'XXXX ' for {$8.00} so they refused the charge and shut down the card. I am very careful not to give anyone my card -- use cash for gas and other purchases ( I am a paraplegic- use a manual wheelchair, so dont get out of the car for some purchases ). If this was a hack against XXXX, XXXX, or Comerica, THIS IS THE SECOND INSTANCE IN ONE YEAR -- THE LAST OCCURRING IN XX/XX/XXXX. If this is Comerica trying to freeze seniors ' accounts to obtain interest for a few days on millions of dollars -- YOU SHOULD BE INVESTIGATING AND GETTING SOMEONE ELSE TO MANAGE OUR ACCOUNTS. I am following up with my legislators. TWICE IN ONE YEAR?????? Thank you for your great work -- I do know you help and have helped many people in our country.
Company Response: Closed with explanation

Timely Response

2018-05-23

Dolton, IL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2018-05-23

Apopka, FL

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2018-05-22

Butler, PA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-05-22

Ferryville, WI

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-05-22

Phoenix, AZ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On XX/XX/XXXX at approx XXXX I went into Comerica Bank to open 2 accounts ( business and personal ). It became late and they experienced a glitch in their system and asked if I could return the next day. I agreed. The next day I came in and they told me that they are not able to open an account for me due to XXXX saying I owed money to another bank. They told me to go to the banks and clear it up and come back to them with letters and they would give me back my money. They were clear in saying that they would not be opening an account, however. I went to the banks and discovered that after I closed my bank account auto pay items went through and created an outstanding balance. I immediately rectified the issue which in total was roughly {$350.00}. On XX/XX/XXXX I took my letters into Comerica and asked for them to give me my money back as they told me they were not opening an account. They then informed me that even though they said they werent going to open an account for me they went ahead and deposited my money and now I would have to wait 9 days. I was frustrated and told them I would return to pick up my funds. I specifically requested to pick up my money because I was anticipating moving in the next week. I went back in on on the XXXX and they told me my money was still not available. I again told them I would be back to pick up my check. I was sick the week of XXXX and they called me 3 times in 2 days. I went in on XX/XX/XXXX to get my funds and they told me they had mailed them to me. They said they mailed it out on XX/XX/XXXX. On XX/XX/XXXX I still had not received my check. I had my mail held on XX/XX/XXXX due to Comericas mailing my check and specifically to make sure the check would be at the post office. I went in to pick up my held mail on the XXXX. The check was not there. I called XXXX and told him I had not received a check in a 10-day period and I wanted that one cancelled and a new check reissued. He was rude and told me he could not help me until Monday. I asked for his manager to call me back. He told me she was working from home. I asked that she call me on her cell. She did not. The bank was also open on Saturday and I still did not hear from anyone. On Monday at XXXX I called the bank and asked for XXXX. She lied to me and said she was out of town when last week XXXX told me that she was working from home on Friday. I asked her where my check was, and she gave me the run around and said she was just finding this out. I do not believe that as I told XXXX I wanted her informed on Friday. I told her to figure out the timeline for getting me a check that I could come to the bank and pick up. I ensured she had my cell phone number and told her to call me back with that info by EOB XX/XX/XXXX. She did not call me. I do not have my money still. It is now the XXXX and the manager has still not contacted me about how to get my funds. Comerica has kept my money for 30 days. I have had damages due to this inability to access my funds. This is a ridiculous amount of time for them to hold my money while they benefit from it being deposited in their institution.
Company Response: Closed with explanation

Timely Response

2018-05-21

Middleport, OH

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2018-05-21

FL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: I called in to complain about two unauthorized charges on my card to the representative on XX/XX/XXXX in which they mailed documents to me to complete. I submitted bank statements from their website with my information of the two charges that I did not authorized. I have also receive a letter that is dated on XX/XX/XXXX stating that " The results of our investigation could not find where an error has occurred. Therefore, no adjustment can be made to your Card account for the amount in question. You may request a copy of the documents which were used to decide the dispute investigation. As I receive this letter I called that same day and was told to write out a complaint in which I did XX/XX/XXXX and faxed it back to them. For they indicated that the information was not sent to them in a timely manner. Now as I indicated that I did comply with XXXX XXXX that I have no control over the US postal services how and when mailed is delivered from their establishment. But, Nevertheless the documents were sent to them in a timely manner. The company that took money from my account on XX/XX/XXXX in the amount of {$260.00} and on XX/XX/XXXX in the amount of XXXX. For this company has taken funds from my account beginning XX/XX/XXXX-XX/XX/XXXX and have no intentions of refunding my monies to me even though I contacted XXXX XXXX about this incident.
Company Response: Closed with explanation

Timely Response

2018-05-21

Galloway, OH

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-05-18

San Francisco, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: concerning complaint # XXXX filed with the CFPB on XX/XX/XXXX. Thank you for the response filed on XX/XX/XXXX, and the reply on XX/XX/XXXX. XXXXXXXX XXXX has replied to me that there was a cash retract at the ATM at the time of my withdrawal for XXXX dollars plus XXXX dollar ATM fee. XXXXXXXX XXXX has told me ( in a letter ) from their Executive Office ( Mail Code XXXX ) XXXX XXXX XXXX XXXX, OH XXXX ; to contact my financial institution which is XXXX XXXX Debit Card. XXXX XXXX deposit my Social Security payments to the card each month. I have contacted XXXX XXXX FOUR times now, 3 times by fax and one time through the U. S. Mail. Each time I called after sending the further proof sent to me from XXXX XXXX, but XXXX XXXX insist that they have received nothing from me. The XXXX XXXX ID, or Complaint number dated XX/XX/XXXX is XXXX My letter from XXXXXX/XX/XXXX is from XXXX XXXX Phone XXXX RE Executive Office Case ID is XXXX
Company Response: Closed with explanation

Timely Response

2018-05-17

Silver Spring, MD

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2018-05-17

Cleveland, OH

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-05-17

Fayetteville, NC

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with explanation

Timely Response

2018-05-17

Bradford, ME

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-05-16

Sarasota, FL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2018-05-16

Dallas, TX

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: I have been charge 11 overdraft by Comerica bank, they manipulate the transaction in a way that this happens. They show me on the app that I have the money I spentwith my card and the next day they show their charges as they were charge into my account the day before I spend my money that showed me available. I know I am responsable for the ones that cause me two overdraft but not for all the other ones they are charging me. It just does not have any sense me causing me 6 other overdraft for XXXX-18 -XXXX dlares that a spent when in my account said they were available and they dont understand that all they said is that is not bank error. I have tried to talk on the phone with people I went to my branch manager and they dont even try to listen or understand that just because Im therir sistem shows no error. They even charge you overdraft if an overdraft causes another overdraft and it goes on an on if you dont have the money. Is not fair!!
Company Response: Closed with explanation

Timely Response

2018-05-16

Houston, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-05-15

Grangeville, LA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: 1. XXXX XXXX, unauthorized charges deducted from my account for purchases and subscription through XXXX XXXX ( XXXX and XXXX ). Credits were issued, but not accurately posted back to my accounts. Done as a bank transfer to other account, XXXX XXXX XXXX Account ending in XXXX with Exp XX/XX/2018. Has transferred over {$5000.00} by use of XXXX account by placing said XXXX XXXX XXXX Card on account and removing XXXX XXXX Debit Card Account. Just want money back from XXXX Account and credit from a XXXX Purchasr for unauthorized use and access with a fraudulent card/account.
Company Response: Closed with explanation

Timely Response

2018-05-15

LA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: OnXX/XX/XXXX{$150.00} was taken out of my account unauthorized. OnXX/XX/XXXX I called the customer care center of my bank to dispute the charge, on that date the dispute resolution department opened an investigation. On XX/XX/XXXX they issued me a provisional credit in the amount of {$150.00} pending the outcome of the investigation they told me the provisional credit may be reversed. On XX/XX/XXXX without any notice they reversed the provisional credit of {$150.00}, so on XX/XX/XXXX when my direct deposit came in and I checked my account that's when I noticed they had reversed the provisional credit of {$150.00}. So not knowing they were going to do that, much to my surprise I was less the {$150.00} from my SSI direct deposit. So I called them immediately to find out why. I was told they had that right, that at any time if they decided to reverse it they could. I asked why I wasn't notified and also why would they reverse it just 12 days before the investigation was through.They would not say why and when I asked to speak to a supervisor they hung up on me. Then onXX/XX/XXXX I received a letter from them stating that on XX/XX/XXXX the investigation had ended and they closed the case in my favor. Then it went onto say that the provisional credit they issued me on XX/XX/XXXX would remain as a permanent credit on my account. So on SaturdayXX/XX/XXXX I called them and explained all of this to them. I told them that they are saying the credit will remain permanent but they had already taken the credit out, therefore they needed to reverse it and put the funds back into my account. Well needless to say they put me on hold and never got back to me. So again today, XX/XX/XXXX I called them again and pretty much the same thing happened. When I asked to please talk to a supervisor who could help me and explain to me what is going on, because as they know I am XXXX and live on my social security checks so that {$150.00} that they took out on XX/XX/XXXX came out of my check on the XX/XX/XXXX and I needed to talk to someone to find out what was going on because I live payday to payday. Well once again she interrupted me and said hold on and I was disconnected. I called back and it took me 3 tries before I could talk to someone and they hung up on me also. So then I called consumer finance and the lady gave me the website to y'all and here I am. I do have both letters stating everything I have told you as well as bank statements showing where the money was taken out and then the credit issued and then where it was reversed as well. Along with phone call logs with the dates and times of each call. So please any help I can get would be greatly appreciated.
Company Response: Closed with monetary relief

Timely Response

2018-05-15

Chula Vista, CA

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-05-14

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble getting information about the card
Company Response: Closed with explanation

Timely Response

2018-05-14

Biggersville, MS

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation

Timely Response

2018-05-14

Los Angeles, CA

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with monetary relief

Timely Response

2018-05-12

Desoto, TX

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response