Comerica

2018-09-24

Cockrell Hill, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2018-09-21

San Francisco, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2018-09-19

Pacific Beach, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-09-18

Trouble using the card

Credit card or prepaid card: Payroll card

Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation

Timely Response

2018-09-18

Taunton, MA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2018-09-13

Penn Yan, NY

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble closing card
Company Response: Closed with explanation

Timely Response

2018-09-13

Corona, NY

Unauthorized transactions or other transaction problem

Money transfer, virtual currency, or money service: Mobile or digital wallet

Company Response: Closed with monetary relief

Timely Response

2018-09-12

Dallas, TX

Managing an account

Checking or savings account: Savings account

Banking errors
Company Response: Closed with explanation

Timely Response

2018-09-12

Lawrenceburg, TN

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-09-11

Bostonia, CA

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation

Timely Response

2018-09-06

Cementville, IN

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-09-06

Aumsville, OR

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2018-09-06

Howell, MI

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2018-09-05

Euclid, OH

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: On XX/XX/2018, 2 purchases for {$400.00} and {$250.00} was made on my card in XXXX, MD at a XXXX store. I've never been in XXXX, MD nor did I give my card to anyone. I was not able to report the transaction to the credit card company till XX/XX/XXXX. XX/XX/XXXX received paperwork, including a police report to dispute the transaction. The credit card company agreed to refund the entire amount of the purchase on XX/XX/XXXX. On XX/XX/XXXX, the money was put back in my account and on XX/XX/XXXX the credit card company took the money back out.
Company Response: Closed with monetary relief

Timely Response

2018-09-05

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2018-09-04

Portland, OR

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-09-04

Boston, MA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: I receive my SSI benefits on a XXXX XXXX Master Card ( this is the card Social Security suggests ). On XX/XX/2018 {$1700.00} was wire transferred off my card. I contacted XXXX XXXX XXXX Fraud Dept and they had me fill out a questionnaire and cancelled my card to start an investigation. I was told {$1700.00} was wire transferred off my card. A new card was issued. On XX/XX/2018 I was contacted that {$1000.00} was put back on my card. When I asked why the original amount of {$1700.00} was not put back, no one could answer me. I immediately went to withdraw my money but could not. I called XXXX XXXX again and was told {$1000.00} was wire transferred off my card. Again, XXXX XXXX cancelled my card and had me fill out another questionnaire. I have repeatedly asked XXXX XXXX to mail me a check for the {$1700.00} which they refuse to do. They said they will start another investigation for {$700.00}. I asked why it keeps going down and again, no one seems to know. I explained that there are over 150 complaints against XXXX XXXX for money being wire or bank transferred from their cards. I reiterated that there is apparently a huge issue with my account and would like a check mailed. XXXX XXXX refuses to send a check. I am still without my {$1700.00}
Company Response: Closed with monetary relief

Timely Response

2018-09-04

Norwich, CT

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting a working replacement card
Company Response: Closed with explanation

Timely Response

2018-09-04

Bayside, NY

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-08-31

San Jacinto, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: I am XXXX XXXX XXXX and receive benefits on the XXXX XXXX card set up by the government. XX/XX/XXXX I noticed there was a lot of money missing so I contacted XXXX XXXX and cancelled my card. I was told I would not be able to discuss my card with the fraud dept due to a procedure of them calling you back within 5 days for security purposes. I also had opted for paperless statements but had not been able to access my online account. I had been unable to access my account online from the start and had requested assistance from XXXX XXXX to no avail. I suffer from clinical anxiety and I then procrastinate to avoid hearing of new problems. I waited for the 5 business days for fraud to call yet did not receive a call or a message. My benefits were deposited at the first of the month and was again less than I expected so I again called XXXX XXXX on XX/XX/XXXX I was told again that someone would call me back within 5 days and I refused to accept the delay again. The representative suggested I download the app and this will allow me to see transactions, which I did. I had definitely been the victim of fraud ; someone had been using my card for some time. The app allowed me to go back 3 months and each month had several unauthorized transactions. I contacted XXXX XXXX and we noted some of the transactions and I was given a Service # XXXX totaling close to {$1200.00}. I was told I would be mailed statements going back to the opening of the account in XX/XX/XXXX and would receive a call back in 5 days to assist my gaining access to my statements online. I called again and said there were a lot of charges and the total was now equal to 2 months of benefits and I receive no other money, I needed something to be done quickly. I was told I would be receiving mail that had the formal complaint that I would have to sign in 5 to 10 days, I needed to sign and return then allow another 10 days for them to process and from there it would take a minimum of 45 days and up to 90 before I would see a credit. I contacted them again XX/XX/XXXX, and explained I had no money, my balance was XXXX cents and I was then told I could prepare my case listing the service number, the charges and a few additional details that would expedite the processing. I also gave more unauthorized charges and was given another service # XXXX totaling {$1100.00} approx. I prepared the outline from the first claim and faxed it then waited for a phone call or the mail from XXXX XXXX. I faxed the outline to XXXX on XX/XX/XXXX and called to verify they received it on XX/XX/XXXX yet was told it was still processing in and I needed to allow 48hrs for fax processing. It had been 3 days so I asked to speak with a Supervisor. I spoke with XXXX who told me the same waiting periods but stated I must have misunderstood about the 5 day waiting period. The company has 5 days to respond to them, there wasn't a call back for security reasons to speak with fraud dept. I explained that my utilities were about to be disconnected and I had no money for gas or food and needed my claims processed. XXXX checked into my fax and told me they had not received any fax from me and I would be receiving my claim forms 10 days after filing the report. I re-faxed the complaint and as the previous time I had a confirmation of a successful fax. In addition, XXXX, the supervisor told me if the forms are not returned, signed and processed within 10 days there would be no provisional credit and I received the paperwork for the second claim 11 days after filing. I never received the paperwork for the claim filed on the XX/XX/XXXX. I am requesting your office to step in and assist me in having these unauthorized charges dealt with because it seems I am not getting anywhere. I have only seen 3 months of statements, I still have no access to my online account and the funds that were stolen are my only source of income. I have requested to have all my statements be sent to me but only received 4 months and there were charges in the beginning of the 4th month which the unauthorized use clearly goes back further. I don't see the sense in creating all these service numbers and will put all transactions on one once I have access to the information. I have agreed to assist in prosecuting the person that I believe did this and have given his name and the specifics how he had gained access. Please help me have my funds restored and hopefully have XXXX XXXX cooperate and take interest in my situation as it has been since XX/XX/XXXX I have requested help.
Company Response: Closed with explanation

Timely Response

2018-08-30

Phoenix, AZ

Unexpected or other fees

Credit card or prepaid card: Payroll card

Company Response: Closed with explanation

Timely Response

2018-08-28

Houston, TX

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2018-08-27

Decatur, GA

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-08-23

Houston, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with monetary relief

Timely Response

2018-08-23

CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: On XXXX I tried to make a purchase on XXXX and it was declined. I received a email from XXXX which I read on the XXXX. I then logged into my account with with XXXX XXXX and found that on XXXX at XXXX an IVR Money Transfer was transferred to XXXX XXXX, confirmation number XXXX for the amount of {$500.00}. On XXXX I called XXXX XXXX. My PIN had been changed. XXXX XXXX told me that they would send the necessary forms that I needed to complete and FAX to them. By Wednesday, the XXXX I still had not received the forms so I called them again. They said they would re-send the forms. I asked them when can I expect my account to be credited the {$500.00} and they said within 45 to 90 days. It is now the XXXX and the mail has come and gone and no forms. XXXX XXXX was assigned to me by the SSA. I called the SSA and they said there was nothing they can do even though they assigned me to XXXX XXXX. I called Comerica Bank whose logo is on the card. They also told me that there was nothing they can do. I XXXX 'IVR Transfer ' and XXXX XXXX came up. It seems that this has been happening for some time ; money transferred and PIN 's changed.
Company Response: Closed with monetary relief

Timely Response