Comerica

2018-11-04

Dallas, TX

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-11-02

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting a working replacement card
Company Response: Closed with explanation

Timely Response

2018-11-02

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2018-11-02

Springville, UT

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-11-01

Bloomington, MN

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble using the card to spend money in a store or online
Complaint: Step 1 : What is this complaint about? XXXX XXXX Denying Cardholders From Using their Debit Card at XXXX XXXX XXXX locations Nationwide & Not Allowing Cardholders to Open Business Accounts with XXXX XXXX XXXX Step 2 : What type of problem are you having? Discrimination / Violation of 1964 Civil Rights Act Step 3 : What happened? Upon visiting the XXXX XXXX & XXXX XXXX XXXX XXXX Locations Each Location Experienced the Rejection & Decline of Use of the XXXX XXXX MASTERCARD which is a Nationally Recognized Debit Card on behalf of XXXX & Elderly Social Security Recipients. Furthermore, XXXX XXXX also prohibits Cardholders from opening a Business Account with XXXX XXXX XXXX. XXXX XXXX Customer Service Deny a Problem exists, when there clearly is an obstruction policy in place blocking the Debit Card from being used at XXXX XXXX XXXX Locations Nationwide, including the TN XXXX XXXX XXXX Step 4 : What company is this complaint about? XXXX XXXX XXXX of XXXX, Texas. XXXX XXXX XXXX, XXXX XXXX XXXX Locations Nationwide , & Social Security XXXX & Elderly Recipients Are Victims to XXXX XXXX XXXX Discrimination & Violation of the 1964 Civil Rights Act Step 5 : Who are the people involved? Administration & Policy makers of XXXX XXXX XXXX, XXXX XXXX XXXX , employees & management of XXXX XXXX XXXX Locations Nationwide, Social Security XXXX & Elderly Recipients who possess the Nationally Recognized XXXX XXXX XXXX MASTERCARD Debit Card who, including myself, the Petitioner are being denied & Discriminated against due to the Financial Debit Card attached to OUR Social Security Benefits. On Several Separate Dates, I have chosen to visit the XXXX XXXX XXXX Locations in mid-XX/XX/2018 in XXXX XXXX, & XXXX, Minnesota with attempts to use the XXXX XXXX XXXX MASTERCARD Debit Card as a Valid Debit Card MASTERCARD XXXX XXXX in completing Business Transactions as well as linking the Debit Card to Opening a Business Account with XXXX XXXX XXXX in effort to Save 16 % on each of my Business Transactions that may be conducted consistent with Starting a XXXX XXXX XXXX XXXX & XXXX XXXX Business. I am not being allowed to do so as of today, XX/XX/2018. When I have visited the XXXX XXXX Locations in the last year, I have been declined from even using the XXXX cent per minute workstations at XXXX XXXX XXXX Locations in XXXX XXXX & XXXX, Minnesota. In Addition, my XXXX XXXX XXXX MASTERCARD Debit Card is also declined & not recognized as a valid Financial Funding Debit Card when attempting to link it to the 16 % Savings Promotion Business Account that XXXX XXXX XXXX is currently offering. These are incidents of Civil Rights Violations consistent with a Complaint as stated in the 1964 Civil Rights Act. XXXX XXXX XXXX is blackballing Social Security XXXX & Elderly Recipient from using their Benefits & Compensation towards Business Transactions or even the possibility of Starting their own Business Account with XXXX XXXX XXXX of Tennessee. XXXX XXXX XXXX refuses to get involved in the Complaint nor acknowledge that a Grievance exists. XXXX XXXX XXXX XXXX XXXX in MN, TN, & TX ALL Refuse to Address the Civil Rights Violation & Unethical Business Discrimination taking place. US Senator XXXX XXXX 's office was the one whom recommended me to contact CFPB Consumer Financial Protection Bureau after several Failed informal Grievance Resolution efforts towards trying to persuade XXXX XXXX XXXX to simply modify their existing policies to allow Social Security Recipient Cardholders of the XXXX XXXX MASTERCARD to Be used for Business Transactions at XXXX XXXX XXXX Locations Nationwide. This is a Serious Civil Rights Violation, that XXXX XXXX XXXX of XXXX, Texas, & 3 XXXX XXXX XXXX XXXX XXXX are choosing to IGNORE & NEGLECT on behalf of XXXX & Elderly Social Security Recipients NATIONWIDE. Please HELP & STEP IN CFPB Consumer Financial Protection Bureau.
Company Response: Closed with explanation

Timely Response

2018-10-31

Chicago, IL

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Transaction was not authorized
Company Response: Closed with monetary relief

Timely Response

2018-10-31

Hamburg, MN

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: *Went to XXXX XXXX ( convenience store near my house ) on XX/XX/18 on XXXX XXXX , XXXX , MN XXXX, and made a purchase of {$7.00} at XXXX. Either dropped or left my XXXX XXXX debit card there without realizing it *XX/XX/18 at around XXXX XXXX, while at home, checked walled and could not find XXXX XXXX debit card, checked car, jacket pockets, etc. *On XX/XX/18 at about XXXX XXXX I called XXXX XXXX-the last place I used the XXXX XXXX card and asked if I had left it there or if anyone turned it in-I was told it was not there-it was not in the safe. *At XXXX XXXX on XX/XX/18, I checked online and found two charges I did not make. Both were done on XX/XX/18 at XXXX, an IVR Money transfer ( for {$840.00} ) and the charge for the transfer ( {$1.00} ) to XXXX XXXX, XXXX. I dont know who XXXX XXXX is and I did not make these charges as I did not have the card at this time. *Called XXXX XXXX at about XXXX XXXX on XX/XX/18 and reported my card lost/stolen. Explained about the money transfer charge and that I did not do it, dont know who XXXX XXXX is. The person at XXXX XXXX was very unpleasant and kept asking if I was sure I didnt do it, and that the pin number for my account had been changed right before this transaction. I told it wasnt me, I didnt change the pin number or do this transaction as I did not have my card/it was lost or stolen. The card was cancelled, and I was given a number XXXX XXXX and told XXXX XXXX would not investigate anything until they received back the paperwork they would mail out to me and I should have by XX/XX/18. *At about XXXX XXXX on XX/XX/18 I called the XXXX XXXX Police and reported my XXXX XXXX card missing or stolen and that fraudulent charges to XXXX XXXX had been made using my card. I was given the Police Report # XXXX. *XX/XX/18 around XXXX XXXX physically went into XXXX XXXX and asked if my card had been found/turned in. I was told by an employee there that they did not have it-it was not in their safe. *XX/XX/18-Called XXXX XXXX when did not get paperwork-they were nasty about it and said I should get it on XX/XX/18. *XX/XX/18-did not get paperwork from XXXX XXXX on either XX/XX/18 or XX/XX/18. Physically went into XXXX XXXX and again asked about my XXXX XXXX card-again told they did not have it-it was not in the safe. *XX/XX/18-Still no paperwork from XXXX XXXX . *XX/XX/18 I was in XXXX XXXX getting ready to make a purchase when a store employee came up to me, out of the blue, and asked me if I was XXXX..she said she had my XXXX XXXX card that I left there on XX/XX/18. I was surprised and confused and asked how this could be as I called once and physically came in two other times asking about this card. She could not give me a plausible explanation-saying that maybe they couldnt read my name on the card-I then told her I always described the cad as a green XXXX XXXX debit cardshe did not give me an answer. She gave me my missing card without asking for any IDit was very bizarre. Later that evening I emailed this information, the entire bizarre situation to Officer XXXX XXXX with the XXXX XXXX Police and as of XX/XX/18 I know he went to this XXXX XXXX to investigate this. *Finally got the paperwork I needed to fill out for XXXX XXXX before they would even investigate the situation. Filled it out and mailed it Certified Mail Return Receipt on XX/XX/18. I received the Return Receipt card showing it was delivered on XX/XX/18. *I received an email from Officer XXXX on XX/XX/18 telling me that he had no information or update for me-that XXXX Express would not be responding to the subpoena until XX/XX/18. I dont know if that means they will be mailing it out to him or how he will be getting the information. I did email Officer XXXX again on XX/XX/18 but have not heard anything back from him. *Tried calling XXXX XXXX again in XX/XX/18, was told there was no information or update, reminded they have 30 to 90 days to investigate and decide if they will reimburse my stolen money. *I have tried calling the Minnesota Attorney General and several attorneys-I keep being told they can not help me I need to call XXXX XXXX who either cant/wont help me or they just disconnect me. I am late on my XX/XX/2018 Mortgage payment, my son let me borrow his checking account to pay other bills and through some confusion and lack of funds on my part due to the stolen money I ended up with {$140.00} in overdraft fees on his account. *I have received no paperwork from XXXX XXXX about the theft of my money from my account. *I do not have a copy of the Police Report as the investigation is on-going and has been delayed waiting on XXXX XXXX to respond to the subpoena sent by the police.
Company Response: Closed with monetary relief

Timely Response

2018-10-29

WI

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: On XX/XX/XXXX my account was hit with multiple transactions due to my debit card being stolen. XX/XX/XXXX i was credited back these transactions. XX/XX/XXXX the bank took back the money from my claim and then proceeded to charge 6 OD fees despite it was the banks doing. Its been 4 months since and im missing well over 800 . The transactions in question ill provide a sceen shot as well as the police report upon request
Company Response: Closed with explanation

Timely Response

2018-10-29

Barlow Branch, MI

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-10-28

Hon, HI

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-10-25

Cove Spring, TX

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2018-10-25

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2018-10-23

Saint Paul, MN

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-10-23

Hopelawn, NJ

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem with direct deposit
Company Response: Closed with monetary relief

Timely Response

2018-10-22

Palm Desert, CA

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2018-10-19

Burlingame, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On XX/XX/2018 my employer made a real-time transfer through XXXX of {$600.00} into my personal checking account at XXXX XXXX. XXXX XXXX did not credit the deposit until the next day ( XX/XX/2018 ). It caused my account to be overdrawn and checks returned unpaid. They charged me {$72.00} in overdraft fees. Their response was that any deposits made after XXXX XXXX would not be honored until the next day ... .even cash. This is outrageous! The transfer is in REAL-TIME as if it were cash. This is fraud!
Company Response: Closed with explanation

Timely Response

2018-10-19

AZ

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: I informed XXXX XXXX that my debit card had been used fraudulently debiting my account near XXXX in 3 separate transactions to XXXX XXXX on the XXXX and XX/XX/2018. I contacted XXXX XXXX and filed a complaint and subsequently filed a police report. I contacted XXXX XXXX and filed a dispute and promptly faxed over a signed statement and copy of the police report. Complaint filed XX/XX/2018 fax received and added to my file XX/XX/2018. I asked about a provisional credit to pay my rent and avoid fees and eviction and have been told continually that I may get one after the XX/XX/XXXX but that it is not guaranteed in any way. I asked them why federal regulation E didn't apply to my account and my dispute and have been continually told they are not a bank they are a preloaded debit card and provision E doesn't apply to my account and that i may receive this credit sometime in the future. They have been informed of my eviction and loss of my home and I've taken all necessary and reasonable steps to accommodate them. XXXX XXXX is making me a victim a second time and causing me through there refusal to follow federal law to lose my home and possessions as I am literally broke and without transportation and now without a home. Please help, this is wrong and needs to stop, your bank should protect you not revictimize and punish their card holders. I've called level one and level two support five times each day for the last four days to no avail. Please help. Respectfully, XXXX XXXX
Company Response: Closed with monetary relief

Timely Response

2018-10-18

Andover, CT

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2018-10-18

Chandler, AZ

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with monetary relief

Timely Response

2018-10-18

Farmingtn Hls, MI

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2018-10-17

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-10-17

Boght Corners, NY

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2018-10-17

Worcester, MA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-10-16

Albemarle, NC

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2018-10-16

Lafayette, IN

Trouble using the card

Credit card or prepaid card: Payroll card

Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation

Timely Response