Comerica

2018-08-23

Okc, OK

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2018-08-22

Dallas, TX

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with explanation

Timely Response

2018-08-21

Spokane, WA

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with monetary relief

Timely Response

2018-08-19

Bronx, NY

Written notification about debt

Debt collection: Credit card debt

Didn't receive notice of right to dispute
Complaint: I Have and Account Overdrawn {$360.00} With XXXX XXXX For A Transaction From XX/XX/XXXX that i did not do and XXXX XXXX has not Remove the Charge and The Account Has A Negative Balance For A Transaction From XXXX XX/XX/XXXX XXXX..
Company Response: Closed with explanation

Timely Response

2018-08-18

Bronx, NY

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: Hi on XX/XX/XXXX I made an XXXX orXXXX filler purchase and then after I was lied to by the cashier I then had to pay out of my pocket cash I'm mortified that I continue to be lied to for no reason complaint number XXXX person who took my complaint if number I believe XXXX If they reverse the numbers that's what they do but I wouldn't waste time lieing.. My card ends with XXXX This is a XXXX XXXX XXXX from social security the bank there with is commerica
Company Response: Closed with explanation

Timely Response

2018-08-18

Detroit, MI

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Complaint: I closed a checking account with Comerica Bank in XXXX of XXXX. While a customer of Comerica, prior to XX/XX/XXXX, I became XXXX, filed for Social Security XXXX, and provided them my then current Comerica checking account information for direct deposit purposes if I were to be approved. Fast forward 2 years post filing for XXXX and 1 year post relationship with Comerica, I was approved for my XXXX claim and the back pay of over {$30000.00} was sent to Comerica ( I couldn't update my direct deposit info until I was actually approved ). Instead of Comerica rejecting the funds because I no longer had an account with them, they accepted the deposit and will not release it to me. The reason for the hold on my deposit, according to Comerica is because they wanted to make sure the funds were not fraudulent, which I completely understood however, once all the necessary precautions were taken and all of my information was verified they would not release my money. I found out on Wednesday XX/XX/XXXX at my initial XXXX meeting that the back pay was sent to Comerica and they had in fact accepted the funds. I immediately went into the bank on the following day, Tuesday XX/XX/XXXX to speak to someone. The branch manager was hurrying out the door so I didn't get to speak to her. I ended up speaking to the Asst branch manager XXXX XXXX who was not at all interested in helping me and showed zero empathy with my situation. XXXX told me that there was nothing she could do and that Comerica did not have a corporate office or customer complaint department. I used XXXX to find the corporate quality process department and I spoke to XXXX. It seemed like I was finally gon na get some help after speaking to XXXX, she even said that she could possibly override and lift the hold on my funds. I did not hear from XXXX again until Wednesday XX/XX/XXXX. She did not take my call but had left a message for me with the receptionist stating that she had escalated my claim and I would be contacted by the appropriate personnel. Later that day I received a call from the branch manager XXXX XXXX and we discussed the situation. She told me to bring in all documentation that I had from Social Security that would substantiate what I was saying about the large payment that was due to me. I ran home and gathered everything that I had to prove the funds were rightfully mine however, XXXX said that the documentation wasn't enough and that I needed to provide her with a document from social security with my actual social security number listed on the document. I followed up with XXXX on Thursday XX/XX/XXXX with more documents that did list my actual social security number and she stated that she had enough information to complete her investigation and make a decision on if she would release the funds. Later that day XXXX called and said that all of the documentation that I had brought her was not enough and that she was going to need to speak to someone at the social security office and I needed to be on the line ; we conference in a representative so that she could verify some other information. On Friday XX/XX/XXXX XXXX and I called social security and waited over 30 minutes to get a representative. I was asked several personal and private questions to verify my identity which I was extremely uncomfortable doing with XXXX on the line however, I really needed my funds as I had been out of work and without income for over 2 years. XXXX asked the representative to verify my claim number, which was actually just my social security number so the entire call was a waste of time. XXXX told me she would communicate the information from the call to her District manager and she would call me back. She never called. I called her and she did not have any new information as she stated her manager was in a meeting. Frustrated that it is now Friday and past XXXX, I contacted XXXX from corporate quality process and pleaded with her to help. She stated that their was nothing she could do because her boss was to in a meeting. I have run out of all options and I do not know what to do next. I really need my money as I have a mountain of debt due to being out of work. I am not receiving any help from lower level management and I am tired.
Company Response: Closed with monetary relief

Timely Response

2018-08-17

Glens Falls, NY

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-08-15

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with monetary relief

Timely Response

2018-08-14

Highland, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-08-14

Greenbrae, NV

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-08-14

Louisville, CO

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-08-13

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2018-08-10

Orion Twp, MI

Managing an account

Checking or savings account: Savings account

Banking errors
Complaint: We have half a dozen accounts with our local XXXX XXXX branch. We recently received a notice regarding our 10 year-old son 's account ( XXXX XXXX ), saying that the account was closed. His balance of almost {$800.00} was shown as {$0.00} on the statement saying the account was closed. After some investigation we learned that the State of Michigan had absconded with the savings account of our son. When we asked the bank about it, they said that the account was taken by the State of Michigan as " escheated '' funds. I now know that this applies to dormant accounts ; however, we were never notified that the account was in jeopardy by our bank. Worse yet, we are in that bank at least monthly to manage something on one of active accounts. We are not hard to find, and we are most certainly active with the bank. My name is on the account because my son is a minor, and I have other active accounts with the bank. Still, the system and/or XXXX XXXX allowed the state of Michigan to take my son 's money. XXXX XXXX told us that they sometimes inform their customers that this is pending, but that our account didn't meet the threshold to make the list to be notified?!? When we asked why we didn't make the list to be notified, we got no response. No effort was made to contact us - the money just disappeared. I'm now told that it will take a minimum of ( 120 ) days to get the money back. This situation is so far beyond absurd, that I need help ... Sincerely, XXXX XXXX XXXX, Michigan
Company Response: Closed with explanation

Timely Response

2018-08-08

Fairfield, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2018-08-08

Sparks, GA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-08-06

Orchard Park, NY

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-08-06

Modesto, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: in XXXX 2016 I reported my card stolen ... XXXX XXXX XXXX said and I quote., the banis the victim..XXXX was taken from my card, In store camera shows the people that took my money off my card at a XXXX XXXX in XXXX ca. and I was told oh well..im XXXX and that was my rent money..now I'm still XXXX, and I feel cheated..i was a victim of these people and no one was punished and I wasn't reimbursed..my dispute was denied 3 times when I was stole from and I feel that is wrong ...
Company Response: Closed with explanation

Timely Response

2018-08-03

Ridgefield, WA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-08-03

City Of Sunrise, FL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2018-08-02

Rosemead, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2018-08-02

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2018-08-02

Branford, CT

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2018-08-01

Flint, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: Store credit card

Card was charged for something you did not purchase with the card
Company Response: Closed with monetary relief

Timely Response

2018-07-31

Mohawk, MI

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: On XX/XX/18 I checked the balance on my XXXX XXXX Debit Card and it was substantialy less than I thought it should be. After a customer service representative went over the recent transactions I started the dispute process with them. The most recent charges were to XXXX so I called them and they were able to trace my card to an account that was not mine. I filled out the papert XXXX XXXX sent and yesterday got a letter indicating they found no fraud. Clearly they didnt even investigate. I again contacted XXXX who has provided me a letter that these charges were not made by me. I called XXXX XXXX and was told their decision was final and the claim would not be reopened. This is ridiculous! There are other charges to other companies that I am sure were probably made by the same individual. I have filed a police report but they arent doing anything because XXXX XXXX says the charges were not fraudulent.
Company Response: Closed with monetary relief

Timely Response

2018-07-30

Atlanta, GA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: I have unauthorized transactions that was continously made on my account that I was not aware of. XXXX XXXX XXXX said I need to contact the merchant but I don't no the first thing to do to reach out to the merchant. you have to have the person that committed the fraud on my account information. to get any kind of info from the merchant. all i have is my card number and that isn't enough.
Company Response: Closed with explanation

Timely Response