Comerica
Consumer Complaints
There are over 2601 complaints on file for Comerica. Dated between 2019-11-29 and 2011-12-13.
Complaints Page 19
2019-06-11
Helena, MT
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief
2019-06-11
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief
2019-06-11
Del Rey Oaks, CA
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Closed with explanation
2019-06-11
Charlotte Ama, VI
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief
2019-06-10
Kingsport, TN
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation
2019-06-10
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2019-06-10
Portland, OR
Trouble using the card
Credit card or prepaid card: Government benefit card
Trouble getting information about the card
Company Response: Closed with explanation
2019-06-10
Brentwood, TN
Trouble using the card
Credit card or prepaid card: Government benefit card
Problem with direct deposit
Company Response: Closed with explanation
2019-06-09
Winton, CA
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Complaint: XXXX XXXX I was XXXX at the XXXX XXXX XXXX XXXX XXXX, XXXX , CA XXXX. The home of XXXX XXXX and his elderly mother. The XXXX refused to let me take my purse or wallet with me when I was taken out of the residence and to XXXX. I spoke with XXXX XXXX from XXXX, I had him check my direct deposit balance arround the first of XXXX. He told me I had no pending deposits and that I had been cut off my benefits because I was in XXXX. I told him to leave my card in my wallet, in my purse and leave them with my landlord were theyd be safe. He gave my landlord my purse but my landlord didnt check for the card. Mr. XXXX assured me my direct deposit card was in my wallet, in my purse at my landlords. XXXX XXXX did not tell me that I was in fact getting direct deposits and he was receiving, collecting and spending them. I was XXXX XX/XX/XXXX. Within 2 days I located my card and called it. He spent over XXXX $ and caused me an over payment. He had my social security card, drivers liscence and many other personal identifying documents for several months. He also had my laptop giving him access to more identifying personal information. Im now receiving emails about credit and loan requests.
Company Response: Closed with explanation
2019-06-07
Odessa, TX
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation
2019-06-07
Worcester, MA
Trouble using the card
Credit card or prepaid card: Government benefit card
Problem with direct deposit
Company Response: Closed with explanation
2019-06-06
Dayton, OH
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation
2019-06-06
Chester, IN
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting a working replacement card
Company Response: Closed with explanation
2019-06-06
Omaha, NE
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: I DISCOVER ON MY BANK STATEMENT, THAT THERE HAS BEEN A NUMBER OF WITHDRAWS THAT ADDED UP TO {$150.00} FROM MY DIRECT EXPRESS DEBIT CARD, FOR XXXX XXXX ACCOUNT THE WITHDRAWS STARTED BACK IN XXXX, I DID HAVE AN ACCOUNT AT THAT TIME FOR MY GRANDSON, THAT LIVE WITH ME, ONCE HE MOVED OUT XX/XX/XXXX XXXX HAS BEEN NO XXXX IN MY HOME, I HAVE CALL TO VERIFY THAT MY XXXX XXXX WAS CANCEL, I DO HAVE DOCUMENTATION FROM XXXX XXXX DEPARTMENT THAT THERE WAS NO ACCOUNT FOR A XXXX XXXX SUBSCRIPTION USING MY DEBIT CARD! I HAVE BEEN CALLING THIS DIRECT EXPRESS FRAUD SERVICES FOR TWO DAYS AROUND THE CLOCK, SITTING HOLDING ON FOR REPRESENTATIVE IN THE LEVEL 2 DEPARTMENT, NO ONE NEVER ANSWER THE PHONE THEN THE OPERATOR SAIDS CALL BACK ANOTHER TIME!! I CALLED ON XX/XX/XXXX XXXX TO DISPUTE THESE CHARGES I DID FILL OUT THE DISPUTE FORM IN A TIMELY MANNER. I RETURN TO THE DIRECT EXPRESS FRAUD UNIT!!! ON XX/XX/XXXX I GOT A LETTER SAYING THAT I DID NOT REPORT THIS IN A TIMELY MANNER! WHICH IS NOT TRUE BECAUSE FROM XX/XX/XXXX UNTIL XXXX I HAVE BEEN SO SICK FIGHTING XXXX XXXX & XXXX AT THE SAME TIME! I WAS NOT ABLE TO TAKE CARE OF MY BILLS!!! DIRECT EXPRESS STOP SENDING MY STATEMENT BECAUSE THEY STARTED TO CHARGE A XXXX CENT FEE FOR MY STATEMENTS! I DO HAVE PROOF, THAT I CALL DIRECT EXPRESS IN XX/XX/XXXX WHEN I NOTICE THIS XXXX DATING ALL THE WAY BACK TO XXXX!!! THIS IS MY MONTHLY XXXX CHECK!!!! I DO -NOT OWN A XXXX! I DO NOT HAVE AN ACCOUNT WITH XXXX XXXX LIVE!!!!!
Company Response: Closed with explanation
2019-06-05
Balmville, NY
Problem getting a card or closing an account
Credit card or prepaid card: Government benefit card
Trouble getting, activating, or registering a card
Company Response: Closed with explanation
2019-06-05
Granada Hills, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2019-06-05
Chicago, IL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-06-05
San Diego, CA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: my business cheking account with XXXX XXXX one day i had stolen checks and cashed from my account total 3 checks i contact my XXXX XXXX its been a long time dealing with my problem after that i was inform that the cashing bank was comerica bank i talk to there fraud team but they never try to help me with my stolen checks i demand my money to be paid cus my money was stolen and abvously there custome did this the name on the check i dont know the wrighting is not mine ans signature is not my signature also pls help me with this thank you
Company Response: Closed with explanation
2019-06-04
Problem getting a card or closing an account
Credit card or prepaid card: Government benefit card
Trouble getting, activating, or registering a card
Company Response: Closed with explanation
2019-06-04
Point Arena Air Force Statio, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-06-04
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation
2019-06-04
Bonsack, VA
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation
2019-06-04
Tucson, AZ
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Card company isn't resolving a dispute about a purchase or transfer
Complaint: On XX/XX/2018 my prepaid debit card, issued by Direct Express for my Social Benefit checks to be deposited into, was stolen while I was on vacation. On XX/XX/2018 I called Direct Express and notified them of the theft. The card was cancelled on that day. On XX/XX/2018 I received a Questionnaire of Fraud from Direct Express, which I filled out claiming {$17000.00} in fraudulent charges on my card and I mailed it back the next day.. I was credited {$5100.00}. I have called Direct Express numerous times to get the remainder back but they will not return my calls or follow through. Comerica Bank, which processes the transactions, will not help. I called them and they said to call Direct Express. I called them again on XX/XX/2018 and the person at the Fraud Department said he could not talk to me and transferred to a Level 2 line, where no one ever answer the phone, per usual.
Company Response: Closed with monetary relief
2019-06-04
Copeland, NC
Unexpected or other fees
Credit card or prepaid card: Government benefit card
Company Response: Closed with monetary relief
2019-06-03
OR
Trouble using the card
Credit card or prepaid card: Government benefit card
Trouble using the card to pay a bill
Complaint: On XX/XX/2019 I checked my XXXX XXXX card and was told that fraud had happened on my card and it was locked. I was told that someone had called in and changed my address, phone number and was issued a new card. I was not informed of any of this and I was told to fax my ID and social security card in. I did this and I'm keep getting told they have not received it and it could take 48 hours to fix this problem it's been 48 hours and still locked.. I looked on my online account and the card I have does not match mine. I can't pay my rent or get my funds. My complaint is how did this happen and why was I not informed, no letter or anything.
Company Response: Closed with monetary relief