Comerica

2019-07-16

Buffalo, NY

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-07-16

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-07-16

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-07-13

Albuquerque, NM

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble closing card
Company Response: Closed with explanation

Timely Response

2019-07-13

VA

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting, activating, or registering a card
Complaint: First of all, this is my Social security benefit card in which Social security automatically for some reason signed me up. Ive used it for nearly 3 years with no problems. Its thru Direct Express. On XXXX XX/XX/2019, I contacted them at XXXX, and mentioned to them my card has been damaged, and needs to be replaced. This is the first and only time after nearly 3 years I needed ANY assistance from Direct Express. The woman I spoke to said in order to issue you a new card, we need to deactivate the old card in my wallet. I thought that seemed strange, however I told them that was ok to do. I paid an extra {$13.00} to have them expedite it to me by XXXX XX/XX/2019. I use this card to pay my mortgage, electric, telephone, groceries, and car insurance, so I needed it as soon as possible. They also said there would be a tracking number on my email. Well XXXX came and went and no card. I contacted them on XXXX, and they were rude and hung up on me. I looked up this bank on line, and first of all theres no physical address, they only have a 1 star rating, countless number of complaints.Well after 45 minutes of trying to contact them I finally spoke to someone who understood English. She rest assured me she would help me out. She told me she would reimburse the {$13.00}, and send me out another card on XXXX XX/XX/2019 Meanwhile Ive been watching my account online making sure funds are not coming up missing.It still shows that its all still there. Told me in would be in my hands by XXXX XX/XX/2019. Once again no card.They told me to wait because of XXXX of XXXX it could take a little longer. I contacted them again on XXXX XX/XX/2019, and the man who could not speak English told me the problem this time is I live in Virginia, and supposedly they addressed it as Vi, and not Va.Once again reassured me they would send out another card, expedite it to me for another {$13.00} and I would have it in my hands by XXXX XXXX XXXX. I realize Im 1 day early, however once again they told me I would be able to tract it on-line, and there is no tracking information available. PLEASE PLEASE HELP ME. Im a XXXX an on a fixed income and I need this money to live on. The amount is {$3500.00} not including the {$27.00} they charged for supposedly expediting the 2 cards. Remember there are supposedly 4 card involved. 1 in my wallet thats been deactivated, and 3 supposedly sent to me. 2 expedited, and 1 sent in regular mail. My name is XXXX XXXX XXXX XXXX. Phone # XXXX. Address is XXXX XXXX XXXX XXXX. XXXX, Virginia XXXX. XXXX XXXX XXXX XXXX.
Company Response: Closed with monetary relief

Timely Response

2019-07-12

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2019-07-11

Bronx, NY

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble using the card to spend money in a store or online
Company Response: Closed with explanation

Timely Response

2019-07-11

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-07-11

Lockhart, FL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-07-11

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Complaint: I have received a new replacement card for XX/XX/XXXX deposit I have notified XXXX XXXX to the point they will not fix the problem with International ATM with draws XXXX XXXX will be my 2 year anniversary in this country of XXXX my Adress : 3 private XXXX XXXX XXXX XXXX # XXXX Phone XXXX XXXX Email XXXX SS # XXXX Thank you XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-07-10

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with explanation

Timely Response

2019-07-10

Rockaway Beach, NY

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: Some loser got my card number and spent {$160.00} dollars of my sons SSI money on some food service company called XXXX located in XXXX. I called Comerica Bank immediately while the charge was still pending and asked them to block the charges because it hadn't gone through yet. The charges had been placed that same morning of XX/XX/2019. XXXX XXXX even realized it was fraud and blocked some of the thieves attempted transactions but some managed to go through in the amount of {$160.00}. The Comerica Representative said to call back the next day because it was still pending and they couldn't stop it which makes no sense any other bank can and would. I had been on the phone holding for over an hour and I was lucky to manage to order a new card and deactivate that card. On the automated line there was an option for lost or stolen credit cards you would think when you press that they'd understand the potential losses that could occur if not responded to in a timely fashion but shockingly I waited about 45 minutes on the line till someone picked up and could deactivate the card. Then I called back the next day and they said it was processed but your money is in limbo and we can't do anything yet call back tomorrow because XXXX hasn't accepted the money yet. At that point I was very annoyed because once again I had been on for hours but I complied. I called back for the third time the next day and was told finally it fully processed and they would start a dispute. I was relieved for a short moment until I was told I had to wait 10 days for paperwork to fill out n send back with proof I have zero proof obviously as I didn't buy anything the only proof I have is the charges from XXXX when I live in New York. After I send back the paperwork they said a detective would look it over and i'de get an answer on how much the detective decides I should get back between 30 to 90 days. She then said since this is clearly fraud with it being purchased in XXXX and all when I live in New York that the detective would be calling me in 24 to 48 hours to try to speed the process. That never happened. No one ever called and this was last week. I was very aggravated at that point mind you the representative I had spoken to two days prior when it first happened didn't mention any of this and said I could get a new card in 2 days for XXXX bucks and i'de get my stolen money back. I paid the XXXX extra bucks for 2 day shipping and got it 5 days after ordering that was another scam on the part of Comerica Bank. In a few weeks the card will be useless because I switched to XXXX direct deposit after this huge inconvenience. What a better option. There is a reason Comerica Bank has such low ratings. For some sad reason The SS dept. promotes them I am unsure as to why but honestly avoid Comerica Bank unless you have no other choice. This kind of thing could happen to anyone and another thing they don't tell you when you sign up for the so recommended XXXX XXXX is that to switch to XXXX XXXX via Comerica Bank from direct deposit at another bank is a quick on the phone easy convenient transition on the other hand switching back to direct deposit from XXXX XXXX via Comerica Bank entails a trip down to your local social security office with your id and new account routing number and as everybody knows hours of your day wasted which is extremely inconvenient for most. So avoid this headache and go with XXXX or XXXX XXXX XXXXXXXX or any other bank really. First of all there are XXXX banks all over. Second of all XXXX doesn't have a 2 hour waiting time and also my husband once had money stolen similar idea and XXXX got it back within 2 weeks. The only positive to XXXX XXXX via Comerica Bank is that you can let your balance hit {$0.00} and XXXX will shut your account if you do that. XXXX also has a 12 dollar service fee per month but with direct deposit over {$500.00} a month the fee is waived. So ya Im definitely going with XXXX after the way this was handled. Sadly at this rate I doubt i'll ever get the money back.
Company Response: Closed with monetary relief

Timely Response

2019-07-10

Gloucester City, NJ

Problem getting a card or closing an account

Credit card or prepaid card: General-purpose prepaid card

Trouble getting a working replacement card
Company Response: Closed with monetary relief

Timely Response

2019-07-10

South Gate, CA

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-07-10

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2019-07-10

Berenda, CA

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-07-10

Interchange Square, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-07-10

Crystal, MN

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2019-07-10

Sioux City, IA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2019-07-09

Palestine, TX

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble closing card
Company Response: Closed with explanation

Timely Response

2019-07-09

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation

Timely Response

2019-07-09

Clementon, NJ

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting a working replacement card
Company Response: Closed with explanation

Timely Response

2019-07-09

Columbus, OH

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-07-09

Birmingham, AL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-07-08

Des Moines, IA

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting, activating, or registering a card
Company Response: Closed with monetary relief

Timely Response