Comerica

2019-08-09

Dubberly, LA

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble getting information about the card
Company Response: Closed with explanation

Timely Response

2019-08-09

Albuquerque, NM

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2019-08-09

Phila, PA

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble closing card
Company Response: Closed with monetary relief

Timely Response

2019-08-09

San Pedro, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-08-09

Affton, MO

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-09

Largo, FL

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-08-08

Jamaica, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-08

Hughestown, PA

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Company Response: Closed with monetary relief

Timely Response

2019-08-07

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-08-07

Bertrand, MO

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-08-07

Lansing, MI

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble getting information about the card
Company Response: Closed with explanation

Timely Response

2019-08-07

Cape Girardeau, MO

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-08-07

Phoenix, AZ

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Regarding XXXX On or around XX/XX/2019, i received a notification from all 3 credit reporting agencies that The XXXX XXXX XXXX reported an item onto my credit for a collection in the amount of {$2200.00} ( per XXXX ) this item reflects Comerica bank as the lender / creditor. I attempted to dispute this item as i have not had any accounts with comerica. The dispute was denied, XXXX XXXX XXXX reported that the dispute is invalid. I contacted comerica bank and was advise my name and information does not match, and that it wouldn't be reporting on personal credit since the item is a business loan/account not a personal one. I contacted best service company and was advised that it is a personal obligation and that they will continue to report it, unless i send documentation in to provide the details. This is not resonable as i was asked about a different last name of an individual or business and denied knowing any of those individuals/entites. I requested they review with comerica and remove the item from my report, to no avail. I am requesting they remove this item from my credit immediatly.
Company Response: Closed with explanation

Timely Response

2019-08-07

Sioux City, IA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with explanation

Timely Response

2019-08-07

Baltimore, MD

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2019-08-07

Inglewood, CA

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem with direct deposit
Complaint: I am a senior that was required to apply for a Direct express debit card in order to receive my XXXX payments. This card is supposed to be available for use at any ATM or bank that has a MasterCard logo. I prefer to use the Bank teller for transaction but I have found that after one or two visit l would be redrected from the bank to a atm machine. These atm machines only dispense {$20.00} bills which is a problem if you need {$XXXX}. So I looked at the back of the card and found that the bank that does business with Direct express is the comerica bank. I started going there and was helped inside the bank by teller until XX/XX/19. When i was directed outside again. The ATM made me withdraw two times and I was forced to receive XXXX XXXX dollar bills. Counting that amount of XXXX XXXX in the street is dangerous because you're always looking over your shoulder and you lose count so the machine can short change. a person. I was prompted to go outside to this absurdity again on XX/XX/19 and again on XX/XX/19. So i went into the bank a bit perturbed and request in the XXXX exchange for XXXX. When I asked why i always had to go outside to the ATM, The teller dismisses my questions with a XXXX ' I shall not address this issue with you. ' so I asked her if it was an absurd to have all these {$20.00} bills handed to me outside in the ATM. The Teller replied again 'I will not address this issue with you ' She asked me how much i handed her and my reply was that i didnt know and that she should count it. She replied it's my job to count money. I respondedThen do your job. she became bitter and said she would not help me anymore and pushed the XXXX XXXX back to me. I had to find a manager who at least exchanged the bills but refused to give me his or the tellers name. I received a card but it was not whom i dealt with. The card was for a -person named. XXXX XXXX. Assistance banking center manager her phone number is XXXX XXXX - XXXX. I wrote her an email as well as a text message and have not heard from her. I called the social security administration and was informed that all banks that have a MasterCard logo are suppose to allow me excess to the ATM or teller
Company Response: Closed with explanation

Timely Response

2019-08-06

Lakeville, IN

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2019-08-06

Sacramento, CA

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-08-06

Toledo, OH

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2019-08-05

Fort Worth, TX

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting a working replacement card
Company Response: Closed with explanation

Timely Response

2019-08-05

Nashville, TN

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: Direct Express failed to issue my son 's SSI payment to me for the month of XX/XX/XXXX. Instead, they admittedly allowed someone to call in on XX/XX/XXXX and change my son 's DOB and our address, issued a new card to an entirely different state and the card was activated and used down to {$5.00}. I still have MY card safe in my wallet. Social Security has advised they should ONLY issue to the address SS has on file. This definitely sounds like an inside job similar to the incidents they just experienced this time last year. They have initiated an indefinite investigation and in the meantime this single mother of XXXX is left to figure out my already struggling finances including rent, car insurance and back to school clothing for XXXX.
Company Response: Closed with explanation

Timely Response

2019-08-05

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Overcharged for a purchase or transfer you did make with the card
Company Response: Closed with monetary relief

Timely Response

2019-08-05

Flint, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-04

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: The direct express debit card that my SSI benefits are going to has been hacked. The hacker or whatever took a sum of {$1100.00} out of my account early this morning. The lady " XXXX '' from the debit card company left me on hold for 3 hours and when she finally got back on the phone she said there's nothing she can do. The transaction is still pending. After reading a few articles about this service and hearing the horror stories I discovered your website. We really need help. That was our rent money. By the way now we can't get anyone to get back on the phone.
Company Response: Closed with monetary relief

Timely Response

2019-08-02

San Francisco, CA

Advertising

Credit card or prepaid card: Government benefit card

Confusing or misleading advertising about the card
Company Response: Closed with explanation

Timely Response